Our weekly fee is inclusive of Hairdressing and Chiropody.
Claridge Place has a Review Score of 10 (9.977) out of 10, based on 25 reviews in the last 2 years. Over all time Claridge Place has 70 reviews.
Review from Deborah S (Daughter of Resident) published on 4 April 2025
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Overall Experience
5.0 out of 5
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Review from C D (Daughter of Resident) published on 7 March 2025
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Overall Experience
5.0 out of 5
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Review from S B (Daughter of Resident) published on 4 March 2025
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Overall Experience
5.0 out of 5
Reply from James Morris, Senior General Manager at Claridge Place
Thank you for your lovely review, we really appreciate you taking the time to review our service and we are pleased that the couple of niggles you addressed when mom moved in from another home we were able to resolve immediately in order for moms previously established routine to be followed.
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Review from R B (Son-in-law of Resident) published on 29 July 2024
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Overall Experience
5.0 out of 5
Reply from James Morris, Senior General Manager at Claridge Place
Thank you for taking the time to review our service at Claridge Place, we appreciate your wonderful feedback. I am pleased that you found our review system useful, I will pass on your comments to the team members involved.
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Review from A S (Daughter of Resident) published on 25 July 2024
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Overall Experience
5.0 out of 5
Reply from James Morris, Senior General Manager at Claridge Place
Thank you for your wonderful feedback; I will share this review with the team at Claridge Place.
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Review from L B (Daughter of Resident) published on 25 July 2024
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Overall Experience
5.0 out of 5
Reply from James Morris, Senior General Manager at Claridge Place
Thank you for your lovely feedback; this is appreciated. I will share this with the team.
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Review from C C (Daughter of Resident) published on 17 July 2024
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Overall Experience
5.0 out of 5
Reply from James Morris, Senior General Manager at Claridge Place
Thank you for taking the time to review our service at Claridge Place. I am delighted that you have given us such a lovely review. I will share your review with the wider team.
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Review from M G (Son of Resident) published on 1 May 2024
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Overall Experience
5.0 out of 5
Reply from James Morris, Senior General Manager at Claridge Place
Thank you for taking the time to leave a review, I will share your feedback with the team at Claridge Place.
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Review from A K (Son-in-law of Resident) published on 1 May 2024
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Overall Experience
5.0 out of 5
Reply from James Morris, Senior General Manager at Claridge Place
Thank you very much for taking the time to leave this review, I will share your comments with the team.
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Review from J K (Daughter of Resident) published on 29 April 2024
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Overall Experience
5.0 out of 5
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Review from D R (Brother of Resident) published on 25 April 2024
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Overall Experience
5.0 out of 5
Reply from James Morris, Senior General Manager at Claridge Place
Thank you for your wonderful review of our care at Claridge Place. Your wonderful comments will be shared with all team members.
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Review from J F (Daughter-in-law of Resident) published on 9 April 2024
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Overall Experience
5.0 out of 5
Reply from James Morris, Senior General Manager at Claridge Place
Thank you for taking the time to review our service at Claridge Place. We are extremely happy to be able to care for your loved one, who is very much part of our Claridge family. I will share your feedback with the team.
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Review from Sue P (Daughter of Resident) published on 5 April 2024
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Overall Experience
5.0 out of 5
Reply from James Morris, Senior General Manager at Claridge Place
Thank you for your lovely feedback; this is really appreciated. I will share this with the team.
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Review from Karen T (Daughter-in-law of Resident) published on 5 April 2024
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Overall Experience
5.0 out of 5
Reply from James Morris, Senior General Manager at Claridge Place
Thank you for your wonderful feedback; I will share this review with the team at Claridge Place.
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Review from Annabel T (Granddaughter of Resident) published on 5 April 2024
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Overall Experience
5.0 out of 5
Reply from James Morris, Senior General Manager at Claridge Place
Thank you for your wonderful feedback; I will share this wonderful review with our team members.
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Review from James H (Son of Resident) published on 15 March 2024
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Overall Experience
5.0 out of 5
Reply from James Morris, Senior General Manager at Claridge Place
Thank you for taking the time to complete your review of Claridge Place. I will share your review with the wider team members. We are so pleased that Mum has settled with us.
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Review from Kevin S (Son-in-law of Resident) published on 14 December 2023
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Overall Experience
5.0 out of 5
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Review from K J (Daughter of Resident) published on 14 November 2023
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Overall Experience
5.0 out of 5
Reply from James Morris, Senior General Manager at Claridge Place
Thank you for taking the time to review our service at Claridge Place, we are thrilled that mom had a lovely stay with us and we can't wait to welcome mom back for her next respite stay.
I will share your feedback with the team who I am sure will be thrilled with hearing such wonderful comments.
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Review from Alison B (Respite Resident) published on 28 September 2023
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Overall Experience
5.0 out of 5
Reply from James Morris, Senior General Manager at Claridge Place
Alison, thank you for taking the time to complete a wonderful review of our service at Claridge Place. We look forward to welcoming you back in the future.
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Review from Sharon W (Daughter of Resident) published on 4 August 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from James Morris, Senior General Manager at Claridge Place
Thank you so much for leaving us such a wonderful review on our services at Claridge Place. I will be delighted to share this with the whole team.
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The Review Score of 10 (9.977) out of 10 for Claridge Place is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.977 for Claridge Place is calculated as follows: ( (293 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 299 Ratings = 4.977
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Claridge Place is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Oct 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Senior General Manager
Joined: 2022
James joins Claridge Place with over 22 years of experience in care home management having held positions as Home Manager, General Manager, Regional Manager, and District Manager.
James has led homes that have achieved a CQC rating of 'outstanding' as well as managing care homes through changes from Requires Improvement to Good.
"At Claridge Place, the residents are at the heart of what we do. My aim is to make Claridge Place a centre of excellence in the local community and for us to be recognised for great care."
Job Title: Deputy Manager
Joined: 2022
Dale joins Claridge Place as Deputy Manager having worked in care for 16 years.
Dale had four and a half years of experience as a Deputy Manager before joining Claridge Place in February 2022.
"I am passionate about elderly care and ensuring that our residents receive the very best care and service available. I work closely with the Home Manager and home team to ensure that our residents feel supported and that our care is person-centred. It is important to me that each of our residents feel they are treated with respect and dignity."
Job Title: Assistant Manager
Joined: 2021
Paulina has worked her way from Care Team Leader to Night Unit Manager and is now the Assistant Manager of Claridge Place!
Paulina is on hand to support the residents and families of Claridge Place and is a great addition to our Management team.
Job Title: Senior Customer Relations Manager
Joined: 2022
Stacey joined our team here at Claridge Place in August 2022. Stacey is an experienced Customer Relations Manager and is passionate about elderly care.
Stacey will support families from the very start of the journey and ensure the transition into Claridge Place is as smooth and seamless as possible.
"I believe that every person living in a care home should receive the highest standard of care and service, this should be a new and exciting chapter in our residents' lives. I am passionate about the activities and well-being in care and how we can fill our resident's social needs as well as their care needs."
Job Title: Head Housekeeper
Joined: 2022
Damian is the head of our housekeeping department.
He is responsible for training and supervising our housekeeping team. Damian completes regular inspections to ensure our home is maintained to a high standard and adheres to all infection control procedures.
Damian achieved a “Distinction” in his Health Care Cleaning Operative course in February 2023.
Job Title: Head of Maintenance
Joined: 2023
Gary joined our team at Claridge Place in October 2023. Gary is the Head of our Maintenance department and takes great pride in his work. Gary works hard to ensure that our home is maintained to a high standard and is always on hand to help and support our residents.
Job Title: Wellbeing Team
Joined: 2023
Meet our wellbeing team. Terri to the left and Mandy to the right. Both Terri and Mandy have years of experience in the wellbeing role and work hard to ensure our residents' social needs are being met. From weekly bingo sessions, trips out, crafts and parties, these ladies always have a fun time planned. We offer group activities in the morning and afternoon as well as ensuring we have quality one-to-one time with our residents.
Terri: "It is a rewarding role and I really enjoy getting to know residents, I particularly enjoy being a part of the settling-in stage and helping new residents form new friendships."
Mandy: "No two days are the same and I feel our role is a privilege. I love helping the residents learn new skills and I really enjoy doing reminiscence and learning something new about them."
