Our weekly fee is inclusive of Hairdressing and Chiropody.
Claridge Place has a Review Score of 10 (9.983) out of 10, based on 25 reviews in the last 2 years. Over all time Claridge Place has 70 reviews.
Review from Lesley B (Daughter of Resident) published on 18 July 2023
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Reply from James Morris, Senior General Manager at Claridge Place
Thank you for taking the time to complete your review on Claridge Place. I will share your review with the wider team members. It is always a pleasure in receiving such wonderful feedback.
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Review from Trudy C (Niece of Resident) published on 18 July 2023
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Reply from James Morris, Senior General Manager at Claridge Place
Thank you for taking the time to complete a wonderful review of our service at Claridge Place. I will share your lovely comments with the wider team members.
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Review from Edward T (Brother-in-law of Resident) published on 22 June 2023
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Reply from James Morris, Senior General Manager at Claridge Place
Thank you for taking the time to review our service at Claridge Place. We are extremely happy to share your wonderful feedback with our team members.
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Review from Pat C (Daughter of Resident) published on 21 June 2023
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Reply from James Morris, Senior General Manager at Claridge Place
Thank you so much for your lovely review, I will share this with the team.
It is our pleasure in caring for Mum.
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Review from Karen H (Daughter of Resident) published on 9 June 2023
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Reply from James Morris, Senior General Manager at Claridge Place
Thank you so much for taking the time to review our service at Claridge Place, we are delighted with the rating you have given us and we shall continue to deliver the excellent care that you have recognised us for.
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Review from Paula P (Daughter of Resident) published on 20 February 2023
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Reply from James Morris, Senior General Manager at Claridge Place
Thank you so much for your wonderful feedback.
It is our pleasure in caring for Dad at Claridge Place.
I will share your feedback with the wider team.
Thank you.
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Review from Julie S (Daughter of Resident) published on 18 January 2023
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Reply from James Morris, Senior General Manager at Claridge Place
Thank you so much for your lovely kind review. It is our absolute pleasure in being able to care for mom and also extend our care to you as a family.
We look forward to continuing to get to know Mum and the family.
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Review from Chris D (Daughter of Resident) published on 13 September 2022
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Reply from James Morris, Senior General Manager at Claridge Place
Thank you for taking the time to leave us such a lovely review, we are so happy that both you and Mum had a great experience.
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Review from Irene B (Respite Resident) published on 13 September 2022
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Reply from James Morris, Senior General Manager at Claridge Place
Thank you for a wonderful review, Irene, we are delighted that you enjoyed your stay with us, it was a pleasure to look after you.
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Review from Jo W (Sister of Resident) published on 2 September 2022
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Reply from James Morris, General Home Manager at Claridge Place
Hi Jo, thank you for leaving us a wonderful review. We are delighted that both you and your sister are happy with our service.
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Review from Lorraine K (Daughter-in-law of Resident) published on 23 August 2022
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Reply from James Morris, Senior General Manager at Claridge Place
Thank you for taking the time to leave such a lovely review about Claridge Place. I will share your comments with the team. Thank you.
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Review from N C (Son of Resident) published on 23 August 2022
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Reply from James Morris, Senior General Manager at Claridge Place
Thank you so much for taking the time to leave a review on our care services at Claridge Place. We are absolutely thrilled with the progression of your dad. I will share your lovely review with the team at Claridge Place.
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Review from Paul H (Son-in-law of Resident) published on 19 August 2022
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Reply from James Morris, Senior General Manager at Claridge Place
Thank you for taking the time to leave a review on our service at Claridge Place. I will share your comments with the team.
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Review from Jayne H (Daughter of Resident) published on 19 August 2022
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Reply from James Morris, Senior General Manager at Claridge Place
Thank you for taking the time to review our services at Claridge Place. Your review is important to us. Thank You
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Review from Tina B (Daughter of Resident) published on 16 August 2022
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Reply from James Morris, Senior General Manager at Claridge Place
Thank you Tina for your wonderful review. We really appreciate your feedback.
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Review from Eileen M (Daughter of Resident) published on 16 August 2022
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Reply from James Morris, Senior General Manager at Claridge Place
Thank you so much Eileen for your wonderful review of the care service we provide at Claridge Place.
Thank you for allowing us to care for Mom.
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Review from David C (Husband of Resident) published on 12 August 2022
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Reply from James Morris, Senior General Manager at Claridge Place
Thank you David for taking the time to complete a review for us. Your comments have been gratefully received.
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Review from Hazel M (Sister of Resident) published on 6 July 2022
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Reply from James Morris, Senior General Manager at Claridge Place
Thank you so much for your wonderful review. I will share your comments with the team, who I am sure will be delighted. Thank you
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Review from Tommy L (Brother of Resident) published on 20 June 2022
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Reply from James Morris - Senior General Manager, Senior General Manager at Claridge Place
Thank you Tommy for taking the time to review our service at Claridge Place.
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Review from Patrick L (Brother of Resident) published on 16 June 2022
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Reply from James Morris - Senior General Manager, Senior General Manager at Claridge Place
Thank you Patrick for taking the time to leave a review for Claridge Place care home.
We really appreciate your feedback on our service.
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The Review Score of 10 (9.983) out of 10 for Claridge Place is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.983 for Claridge Place is calculated as follows: ( (294 Excellents x 5) + (5 Goods x 4) ) ÷ 299 Ratings = 4.983
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Claridge Place is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Oct 2022
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Job Title: Senior General Manager
Joined: 2022
James joins Claridge Place with over 22 years of experience in care home management having held positions as Home Manager, General Manager, Regional Manager, and District Manager.
James has led homes that have achieved a CQC rating of 'outstanding' as well as managing care homes through changes from Requires Improvement to Good.
"At Claridge Place, the residents are at the heart of what we do. My aim is to make Claridge Place a centre of excellence in the local community and for us to be recognised for great care."
Job Title: Deputy Manager
Joined: 2022
Dale joins Claridge Place as Deputy Manager having worked in care for 16 years.
Dale had four and a half years of experience as a Deputy Manager before joining Claridge Place in February 2022.
"I am passionate about elderly care and ensuring that our residents receive the very best care and service available. I work closely with the Home Manager and home team to ensure that our residents feel supported and that our care is person-centred. It is important to me that each of our residents feel they are treated with respect and dignity."
Job Title: Assistant Manager
Joined: 2021
Paulina has worked her way from Care Team Leader to Night Unit Manager and is now the Assistant Manager of Claridge Place!
Paulina is on hand to support the residents and families of Claridge Place and is a great addition to our Management team.
Job Title: Senior Customer Relations Manager
Joined: 2022
Stacey joined our team here at Claridge Place in August 2022. Stacey is an experienced Customer Relations Manager and is passionate about elderly care.
Stacey will support families from the very start of the journey and ensure the transition into Claridge Place is as smooth and seamless as possible.
"I believe that every person living in a care home should receive the highest standard of care and service, this should be a new and exciting chapter in our residents' lives. I am passionate about the activities and well-being in care and how we can fill our resident's social needs as well as their care needs."
Job Title: Head Housekeeper
Joined: 2022
Damian is the head of our housekeeping department.
He is responsible for training and supervising our housekeeping team. Damian completes regular inspections to ensure our home is maintained to a high standard and adheres to all infection control procedures.
Damian achieved a “Distinction” in his Health Care Cleaning Operative course in February 2023.
Job Title: Head of Maintenance
Joined: 2023
Gary joined our team at Claridge Place in October 2023. Gary is the Head of our Maintenance department and takes great pride in his work. Gary works hard to ensure that our home is maintained to a high standard and is always on hand to help and support our residents.
Job Title: Wellbeing Team
Joined: 2023
Meet our wellbeing team. Terri to the left and Mandy to the right. Both Terri and Mandy have years of experience in the wellbeing role and work hard to ensure our residents' social needs are being met. From weekly bingo sessions, trips out, crafts and parties, these ladies always have a fun time planned. We offer group activities in the morning and afternoon as well as ensuring we have quality one-to-one time with our residents.
Terri: "It is a rewarding role and I really enjoy getting to know residents, I particularly enjoy being a part of the settling-in stage and helping new residents form new friendships."
Mandy: "No two days are the same and I feel our role is a privilege. I love helping the residents learn new skills and I really enjoy doing reminiscence and learning something new about them."