Claridge Place

111 Warwick Road, Olton, Solihull B92 7HP
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10 70 Reviews
  • Claridge Place, Solihull
Claridge Place is premium senior living accommodation in Warwick Road, Solihull. The home is conveniently located with great transport links via road and rail. Junction 5 of the M42 is 4 miles away and Touchwood shopping centre is also nearby.

Offering residents high quality care and support, Claridge Place boasts a number of spacious and private suites, some with kitchenette and lounge, as well as stylish lounges and dining spaces set over three expansive floors. Most ground floor suites have direct, wheelchair-friendly access to the gardens or courtyard via French doors ensuring residents can always benefit from the amazing outside area which is often used for hosting celebrations and summertime gatherings.

With a regular and varied activities programme organised by a Wellbeing Lead with past hobbies and interests in mind, the team work hard to ensure residents have a fulfilling lifestyle at Claridge Place.

There is also lots of opportunity for socialising. Whether spending time in the superb café, watching a film in the comfortable cinema room, relaxing in opulent lounges or enjoying multi-course meals prepared by an onsite chef in superior dining areas residents always have something on offer to ensure they are making the most of each day. Hairdressing, chiropody, massage, beauty and optician visits are also available to residents in the spa and therapy suite.

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Care Provided by Claridge Place

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • James Morris (Senior Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (71)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Claridge Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,500

  • Our weekly fee is inclusive of Hairdressing and Chiropody.
  • (these prices are only a guideline, please contact Claridge Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Claridge Place Reviews (70)

Total of 70, showing 21-40
10

Claridge Place has a Review Score of 10 (9.977) out of 10, based on 25 reviews in the last 2 years. Over all time Claridge Place has 70 reviews.

Overall Experience

  • 65
  • 4
  • 0
  • 1
  • 0

Date Published

70
3
11
25
45

Review from Lesley B (Daughter of Resident) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having previously visited several care homes, our visit to Claridge Place was extraordinary. It was quite obvious upon arrival that Claridge Place created a welcoming, friendly happy place for both residents and relatives.
Claridge Place with its stunning décor throughout and generous room size, made
our choice of care home easier. The whole team are always accommodating, polite, and happy to see you. They are available for a catch-up when we are visiting Dad, and nothing is too much trouble.
I am now able to visit Dad as his daughter and chat about life, hobbies and memories happily, knowing that he is safe and well cared for.
Thank you again to the whole amazing Claridge Place team for making Dad and his family so welcome, you have definitely provided peace of mind for all the family.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you for taking the time to complete your review on Claridge Place. I will share your review with the wider team members. It is always a pleasure in receiving such wonderful feedback.


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Review from Trudy C (Niece of Resident) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After almost three years of residential care at this beautiful care home my aunt has recently been moved to a different room in the memory suite. Unfortunately, her dementia has progressed and she now needs a slightly different type of care.
The move was handled well, all of her belongings were transferred
to a very similar-looking room and placed exactly where they had been before so that it would feel familiar to her. She will still see staff she is familiar with and does not appear distressed by the transition.
Thank you to all of the amazing staff at Claridge Place who continue to care for my aunt in such a kind and thoughtful way.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you for taking the time to complete a wonderful review of our service at Claridge Place. I will share your lovely comments with the wider team members.


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Review from Edward T (Brother-in-law of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently placed my sister-in-law in the caring hands of Claridge Place. The home has a floor devoted to dementia patients. From my original contact and eventual placement, I have found all the staff to be extremely efficient, caring and helpful. I have no hesitation in recommending this home
as a warm, friendly and safe environment for their loved ones.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you for taking the time to review our service at Claridge Place. We are extremely happy to share your wonderful feedback with our team members.


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Review from Pat C (Daughter of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Claridge Place for over 3 years. She is well settled and now calls it home.
The home is spacious and full of light. The facilities are excellent. Her room is comfortable and has ensuite facilities.
The staff are amazing and care for my mum with patience even though she isn’t always
easy to deal with.
It is clear that the management team they do a job they love and are committed to. They show genuine concern for the residents in their care. I find them approachable and easy to deal with. I am confident about raising any issues with them and know they will do their best to help. Matters are handled with confidence and due care.
I believe the high standards in the home have been set and achieved by the current manager who has worked hard to improve standards and raise the bar. He has a genuine affection for my mum which is clear to see.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you so much for your lovely review, I will share this with the team.
It is our pleasure in caring for Mum.


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Review from Karen H (Daughter of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the update. A certain member of staff has given us reassurance that everything is in order.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you so much for taking the time to review our service at Claridge Place, we are delighted with the rating you have given us and we shall continue to deliver the excellent care that you have recognised us for.


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Review from Paula P (Daughter of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved to Claridge Place from a very different care home on the 18th of January. Up until last summer, Dad had been mostly independent but after falling poorly and a long stay in various hospitals he was moved to a care home where the level of care and compassion were nowhere near an acceptable level,
leaving us with a very dark view of care homes as a whole.
On our initial visit, Claridge Place offered us a completely different viewpoint to care home living - it was spacious, clean, caring, compassionate and interested in their residents! We are still struggling somewhat to put 100% trust in anyone to look after Dad as well as we did but Claridge Place is certainly giving us a run for our money!
Dad's mobility has improved greatly and, although his dementia is still here, we continue to have flashes of the real Dad coming through which is wonderful!
We can only say a massive thank you to the staff at Claridge Place for their care and support with Dad - long may it continue!

Reply from James Morris, Senior General Manager at Claridge Place

Thank you so much for your wonderful feedback.
It is our pleasure in caring for Dad at Claridge Place.
I will share your feedback with the wider team.
Thank you.


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Review from Julie S (Daughter of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Putting my mum into a care home was a big decision to make but after the first time I saw Claridge Place and was shown around by a lovely member of staff, I could tell how happy the residents were and what a lovely relationship they had with the staff.
I knew that this care home was indeed not only
the right home for my mum but also a beautiful home for family and friends to visit. My mum had a lovely stay over Christmas and I have now extended her stay while we get the funding in place to keep my mum there permanently as she has settled in so well.
If anyone reading this is considering a care home for a loved one, then I would highly recommend Claridge Place to them.
Since Mum has been living there my role as a daughter has returned and the pressure of being a carer has been lifted so this has affected my life and my mums in a very positive way.
My mum is now enjoying getting her hair and nails done, taking part in activities and being encouraged to play the piano again.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you so much for your lovely kind review. It is our absolute pleasure in being able to care for mom and also extend our care to you as a family.
We look forward to continuing to get to know Mum and the family.


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Review from Chris D (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother checked in for two weeks respite and thoroughly enjoyed it. She made friends with other residents, joined in the activities and enjoyed the food. Altogether it was a very positive experience. Many thanks to the manager and his wonderful team.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you for taking the time to leave us such a lovely review, we are so happy that both you and Mum had a great experience.


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Review from Irene B (Respite Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went into Claridge Place Care Home for two weeks respite care following a hip replacement and I am very pleased I did because I came home feeling relaxed.
I would recommend it to anyone needing a rest. Staff and food were excellent.
Having never been in a care home before I was pleasantly surprised.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you for a wonderful review, Irene, we are delighted that you enjoyed your stay with us, it was a pleasure to look after you.


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Review from Jo W (Sister of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has only just been admitted; however, the service and contact we received prior to her coming in have been excellent. We were kept up to date throughout the process. We felt very well looked after, so knew my sister would be too.
Day one of my sister being here and she absolutely loved it
here already, and we know as her family that she will be well looked after and will love it here.
Everyone from Claridge Place is so lovely, and it's a credit to the management that the team are so committed and only wants to help and make my sister's stay an enjoyable one. Thank you.

Reply from James Morris, General Home Manager at Claridge Place

Hi Jo, thank you for leaving us a wonderful review. We are delighted that both you and your sister are happy with our service.


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Review from Lorraine K (Daughter-in-law of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Claridge Place Care Home offers a real home from home with a family feel. The staff promote the independence of those in their care and take their needs and preferences into account. The food looks absolutely amazing.
The management team have taken a really sensible approach during Covid ensuring regulations
are complied with but keeping the well-being of residents and families in mind.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you for taking the time to leave such a lovely review about Claridge Place. I will share your comments with the team. Thank you.


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Review from N C (Son of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very encouraged by the progress that my Dad is making, the care team have had him up on his feet and taking his first steps in a year. The care team are lovely and make a real effort to make my dad feel like he's cared for and loved.
I have nothing but praise for the whole team at Claridge Place Care
Home.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you so much for taking the time to leave a review on our care services at Claridge Place. We are absolutely thrilled with the progression of your dad. I will share your lovely review with the team at Claridge Place.


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Review from Paul H (Son-in-law of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Feel my mother-in-law is being taken better care of and always kept in the loop.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you for taking the time to leave a review on our service at Claridge Place. I will share your comments with the team.


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Review from Jayne H (Daughter of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since new management took over, I find a vast change for the good.
Thank you for all that you all do and keep up the great work.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you for taking the time to review our services at Claridge Place. Your review is important to us. Thank You


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Review from Tina B (Daughter of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing place for our mom to live in!

Reply from James Morris, Senior General Manager at Claridge Place

Thank you Tina for your wonderful review. We really appreciate your feedback.


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Review from Eileen M (Daughter of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home, Mom's very happy and the staff are wonderful. Can't do enough for the residents.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you so much Eileen for your wonderful review of the care service we provide at Claridge Place.
Thank you for allowing us to care for Mom.


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Review from David C (Husband of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past couple of months, there has been an excellent improvement in the range of activities. The new management continues to make vast improvements and have "their finger on the button".

Reply from James Morris, Senior General Manager at Claridge Place

Thank you David for taking the time to complete a review for us. Your comments have been gratefully received.


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Review from Hazel M (Sister of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Staff are very friendly and nice. Management is very good.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you so much for your wonderful review. I will share your comments with the team, who I am sure will be delighted. Thank you


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Review from Tommy L (Brother of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found visiting my sister at Claridge Place Care Home to be a happy experience, the staff are very friendly and helpful.

Reply from James Morris - Senior General Manager, Senior General Manager at Claridge Place

Thank you Tommy for taking the time to review our service at Claridge Place.


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Review from Patrick L (Brother of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent facilities.

Reply from James Morris - Senior General Manager, Senior General Manager at Claridge Place

Thank you Patrick for taking the time to leave a review for Claridge Place care home.
We really appreciate your feedback on our service.


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Current Review Score: 10.0 (9.977)

Overview of Review Score

The Review Score of 10 (9.977) out of 10 for Claridge Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.977 for Claridge Place is calculated as follows: ( (293 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 299 Ratings = 4.977

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Claridge Place is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (7)

James

James Morris

Job Title: Senior General Manager

Joined: 2022

James joins Claridge Place with over 22 years of experience in care home management having held positions as Home Manager, General Manager, Regional Manager, and District Manager.


James has led homes that have achieved a CQC rating of 'outstanding' as well as managing care homes through changes from Requires Improvement to Good.


"At Claridge Place, the residents are at the heart of what we do. My aim is to make Claridge Place a centre of excellence in the local community and for us to be recognised for great care."


Dale

Dale Cole

Job Title: Deputy Manager

Joined: 2022

Dale joins Claridge Place as Deputy Manager having worked in care for 16 years.


Dale had four and a half years of experience as a Deputy Manager before joining Claridge Place in February 2022.


"I am passionate about elderly care and ensuring that our residents receive the very best care and service available. I work closely with the Home Manager and home team to ensure that our residents feel supported and that our care is person-centred. It is important to me that each of our residents feel they are treated with respect and dignity."


Paulina

Paulina Urbaniak

Job Title: Assistant Manager

Joined: 2021

Paulina has worked her way from Care Team Leader to Night Unit Manager and is now the Assistant Manager of Claridge Place!


Paulina is on hand to support the residents and families of Claridge Place and is a great addition to our Management team.


Stacey

Stacey Debney-Webber

Job Title: Senior Customer Relations Manager

Joined: 2022

Stacey joined our team here at Claridge Place in August 2022. Stacey is an experienced Customer Relations Manager and is passionate about elderly care.


Stacey will support families from the very start of the journey and ensure the transition into Claridge Place is as smooth and seamless as possible.


"I believe that every person living in a care home should receive the highest standard of care and service, this should be a new and exciting chapter in our residents' lives. I am passionate about the activities and well-being in care and how we can fill our resident's social needs as well as their care needs."


Damian

Damian Dunn

Job Title: Head Housekeeper

Joined: 2022

Damian is the head of our housekeeping department.


He is responsible for training and supervising our housekeeping team. Damian completes regular inspections to ensure our home is maintained to a high standard and adheres to all infection control procedures.


Damian achieved a “Distinction” in his Health Care Cleaning Operative course in February 2023.


Gary

Gary

Job Title: Head of Maintenance

Joined: 2023

Gary joined our team at Claridge Place in October 2023. Gary is the Head of our Maintenance department and takes great pride in his work. Gary works hard to ensure that our home is maintained to a high standard and is always on hand to help and support our residents.


Terri & Mandy

Terri & Mandy

Job Title: Wellbeing Team

Joined: 2023

Meet our wellbeing team. Terri to the left and Mandy to the right. Both Terri and Mandy have years of experience in the wellbeing role and work hard to ensure our residents' social needs are being met. From weekly bingo sessions, trips out, crafts and parties, these ladies always have a fun time planned. We offer group activities in the morning and afternoon as well as ensuring we have quality one-to-one time with our residents.


Terri: "It is a rewarding role and I really enjoy getting to know residents, I particularly enjoy being a part of the settling-in stage and helping new residents form new friendships."


Mandy: "No two days are the same and I feel our role is a privilege. I love helping the residents learn new skills and I really enjoy doing reminiscence and learning something new about them."