Claridge Place

111 Warwick Road, Olton, Solihull B92 7HP
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Top 20 carehome certificate
10 70 Reviews
  • Claridge Place, Solihull
Claridge Place is premium senior living accommodation in Warwick Road, Solihull. The home is conveniently located with great transport links via road and rail. Junction 5 of the M42 is 4 miles away and Touchwood shopping centre is also nearby.

Offering residents high quality care and support, Claridge Place boasts a number of spacious and private suites, some with kitchenette and lounge, as well as stylish lounges and dining spaces set over three expansive floors. Most ground floor suites have direct, wheelchair-friendly access to the gardens or courtyard via French doors ensuring residents can always benefit from the amazing outside area which is often used for hosting celebrations and summertime gatherings.

With a regular and varied activities programme organised by a Wellbeing Lead with past hobbies and interests in mind, the team work hard to ensure residents have a fulfilling lifestyle at Claridge Place.

There is also lots of opportunity for socialising. Whether spending time in the superb café, watching a film in the comfortable cinema room, relaxing in opulent lounges or enjoying multi-course meals prepared by an onsite chef in superior dining areas residents always have something on offer to ensure they are making the most of each day. Hairdressing, chiropody, massage, beauty and optician visits are also available to residents in the spa and therapy suite.

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Care Provided by Claridge Place

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • James Morris (Senior Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (71)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Claridge Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,500

  • Our weekly fee is inclusive of Hairdressing and Chiropody.
  • (these prices are only a guideline, please contact Claridge Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Claridge Place Reviews (70)

Total of 70, showing 41-60
10

Claridge Place has a Review Score of 10 (9.977) out of 10, based on 25 reviews in the last 2 years. Over all time Claridge Place has 70 reviews.

Overall Experience

  • 65
  • 4
  • 0
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Date Published

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25
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Review from Denise C (Friend of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, modern accommodation. Spotlessly clean. Spacious rooms. The staff are friendly, polite and always welcoming. Plenty of activities for residents to do. Rooms are available if you want a quiet place when visiting residents.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you Denise for taking the time to review our service at Claridge Place. We are thrilled with your review - thank you. We will share the review with the whole team.


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Review from K A (Daughter of Resident) published on 12 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Claridge Place is an absolute fabulous care home. All the staff are amazing with the residents and have created a friendly, welcoming atmosphere. As the manager previously looked after my father, I knew who to call when my mom needed care. There are so many excellent staff, and I’m looking forward to
getting to know all the other amazing staff. Thank you to the staff for making us feel welcome every time we come to see Mum.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you so much for your lovely comment. We are thrilled with your review of Claridge Place, and we are so happy that we have been able to care for your mum now too.


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Review from Alison P (Daughter-in-law of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lives at Claridge Place Care Home and has always been happy there. The environment is beautiful and very warm and spacious.
My mother has her own room which is lovely and always kept clean and tidy.
The manager of the home has recently changed and my mother is over the moon with the new
manager and she has told me 'he pops in every morning to wish me a good morning and he pops in throughout the day to see if I am alright'. This is so lovely to hear as this did not happen previously.
I have visited the home today to see my mother and the home feels very different. The residents are all happy with the things that the new manager has put in place already and I believe he has only been there for one week.
I always speak to the staff when I visit and they have also said that the new manager is already supporting them and listening which is great. The staff have been unhappy over recent months but this seems to be changing now which is great - well done to the new manager!

Reply from James Morris, Senior General Manager at Claridge Place

Thank you so much Alison for your wonderful review. I am so pleased that you have noticed how hard we are all working at Claridge Place and it is our pleasure to care for your mother. I will share your review with the wider team.


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Review from Anne C (Daughter of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very caring and professional as well as the management who are always on hand if you need them. Mom is treated with respect and dignity and is encouraged to participate in activities.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you Anne for your lovely review on our service at Claridge Place, we are thrilled that you can see Mom is treated with dignity and respect. It is our pleasure in caring for Mom and you as a family.


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Review from Linda S (Daughter of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Claridge Place Care Home has improved considerably since the arrival of the senior general manager.
The atmosphere is considerably better and the staff are much happier and very noticeable for both the residents and the visitors.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you, Linda, for your wonderful comments. I will be sharing your comments with the wider team and we shall always aim to provide a great service at Claridge Place.


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Review from Eileen M (Sister-in-law of Resident) published on 11 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are excellent, friendly, caring and helpful.
The environment is beautiful and very clean including resident rooms and public areas. All elegantly furnished, bright and non institutional.
My sister in law enjoys the food very much and is relaxed and secure.
The new top management team are
currently working to raise the variety and standards of activities having asked residents what they would like.

Reply from James Morris, Senior General Manager at Claridge Place

Hello Eileen, thank you for the review. We embrace every opportunity our residents have to personalise the activities in their lives, and we are grateful that you are satisfied with your sister-in-law's care. Your comments greatly enhance how we perform our care, and we appreciate your positive feedback.


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Review from Debbie B (Daughter of Resident) published on 14 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed for two weeks respite and I cannot fault Claridge Place Care Home, the decor and facilities are that of a cruise ship but more importantly, the staff were so genuine and made my mom's stay so happy and I had every confidence that she was safe and cared for whilst me and my husband had
our own break away.
Thank you all so much for taking such good care of my beautiful mom.

Reply from Babu Rangarajan, Registered Home Manager at Claridge Place

Hello Debbie, we are so happy to hear how appreciative you are for your mother's care. Our staff always strive to provide the best possible care for our residents and we are grateful for your positive feedback.


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Review from Hilary L (Daughter of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Claridge Place 4 weeks ago. I am extremely impressed with everything about this amazing care home. The rooms are beautiful, the staff are wonderful and they care for my mum so well. She did not want to leave her own home (but was unable to manage on her own) but is very happy here.
We are so pleased that she has settled in here so quickly and feel very fortunate that we have been able to get her in here. I have nothing but praise for everything about Claridge Place.

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Review from Helen H (Daughter of Resident) published on 11 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care cannot be faulted, the staff are amazing, very committed and understanding of my Mum's needs, especially as she is partially sighted and very hard of hearing. I would highly recommend Claridge Place to anyone who has any doubts about a care home for their elderly loved ones.

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Review from Tom B (Respite Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well treated by staff.
Room was lovely but a mess up with room when first arrived and had to go back home and come back the next day.
Food good.

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Review from Jean B (Respite Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been very kind and efficient. Have enjoyed my stay, even though there was a mess up with the room on arrival.

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Review from Linda W (Niece of Resident) published on 10 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would like to thank all the staff at Claridge Place for the wonderful care they gave my aunt, my cousin and I were welcomed to spend the last 24 hours of her life with her and got to see the wonderful care that was given not only to her but also to us. She had been in and out of hospital for 3 weeks
but was allowed back to the home knowing she only had hours left and got the best possible treatment one could wish for, so once again a big thank you for looking after us at this sad time.

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Review from M C (Wife of Resident) published on 10 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My husband has been at this home for a while and unfortunately, as time went on the care standards started to decline. Not having a shower, not having a shave, personal care not been done in the mornings, skin breaking down. Even though there are only a few residents in there, things are not well. A
lot of the residents are bored, nothing to do, not encouraged to come out of their rooms. Had to go in to do my husband's personal care morning and night as I put a camera in and found my husband was not being looked after correctly. It’s a beautiful home but care comes first before chandeliers and furnishings. It is not run like a care home. I think this home definitely needs a CQC visit as soon as possible. Things were reported in the early days but nothing was done. I would not recommend this home. I have now had to put my husband in emergency respite care until the new home that we have found, which has a fantastic reputation is open on the 1st of June. I hope people take notice of this information.

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Review from Deborah C (Daughter of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 88-year-old mother was taken from the hospital directly to Claridge Place in January 2021. She had a fractured shoulder and her mental health was deteriorating.
Claridge Place is a wonderful establishment with a warm and friendly atmosphere. The decor and furnishings are beautiful, with wide airy
corridors. It is truly an oasis in the middle of suburbia.
Of course, the secret to this place is the staff. I was overwhelmed by the care and dignity they afforded my mum as she was in the last days of her life. They not only looked after her and her every need, but they were so kind to my brother and I.
I would recommend this home to anyone looking for a beautiful care home in the area with the best of care.

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Review from Lesley G (Daughter-in-law of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a fall in early December, my mother-in-law took up a respite residence at Claridge's. The whole family were amazed at how quickly and efficiently we were able to get her into such a lovely place. Her room is wonderful, she loves the food and company, and is enjoying the entertainment and engagement
in activities on offer. We are so impressed with the little details that they have got so right, and the interest they have shown in making sure that she is settled, comfortable and happy as soon as possible. Obviously, during the lockdown, contact has been limited, and we have not been able to see all the facilities for ourselves, but we do know that my mother-in-law is looking happy, relaxed and free from the stress of single living.

Reply from Clair Gurteen, Home Manager at Claridge Place

Hi Lesley,
Thank you so much for this amazing review. Your mother-in-law is an absolute joy to have at Claridge Place and we are delighted she has decided to stay on a permanent basis. We look forward to welcoming you back in the home. Take care and thank you again.


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Review from Angela B (Respite Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What to say about this home? I say the decor is very tasteful and food excellent for mass cooking. Talking to some of the residents they have expressed a wish for more entertainment after the evening meal as talking to people would be of benefit to all. Bingo seems to go down well so perhaps asking
them what they would like to do and providing you have the staff. The staff are very attentive but maybe more staff are needed.

Reply from Clair Gurteen, Home Manager at Claridge Place

Thank you so much for your kind words Angela. We hope you enjoyed your stay at Claridge Place and your suggestions have been taken on board.


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Review from Richard M (Son-in-law of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law stayed here for respite care following a hip operation. We chose Claridge Place due to the wonderful experience we had for my father-in-law, who had stayed at Claridge for Dementia care. This home is so caring, loving and well managed.
She was very well looked after and she enjoyed
her stay. She said the food was really good and the staff were both friendly and attentive. The quality of the accommodation is 5* and we recommend Claridge Place to anyone thinking of either respite or long term care.

Reply from Clair Gurteen, Home Manager at Claridge Place

Thank you so much for your kind words Richard. The staff will be delighted to hear such positive feedback. Thank you again!


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Review from Sarah M (Daughter of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had a hip replacement and came to Claridge Place without a second thought. My father lived at Claridge Place for 10 months last year and had the most outstanding care, love and respect he could have ever asked for.
The care for my mum again is outstanding. The staff are amazing.
Claridge
Place is run by the manager who is the nicest lady you could ever meet. To me, a good home is always run by good management and this shines through.

Reply from Clair Gurteen, Home Manager at Claridge Place

Hi Sarah. Thank you so much for these lovely words they mean such a lot to me and the team at Claridge Place. We all still miss your father terribly and hope he is well.


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Review from Janet W (Daughter of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say a great big thank you for all the love and care you gave to my Mom during her stay at Claridge Place. The Manager is a lovely caring lady, the staff gave Mom so much love and care that Mom has never had before. Nothing was too much for the staff. Mom was treated as if she was
part of one big family. I will never forget how good you all were. Thank you again, you should all be so proud and all the residents love you. Best regards.

Reply from Clair Gurteen, Home Manager at Claridge Place

Thank you Janet for your very kind words, it means so much to all of us here at Claridge Place. Your mum was such an amazing lady with a wonderful, supportive family. We miss her so very much as I'm sure you all do. Once things have relaxed a bit please pop back in and see us for a coffee. Take care.


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Review from Helen C (Daughter of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we made the hard decision that Mum, who has vascular dementia, sadly needed professional 24/7 care. After an incredibly traumatic experience of her escaping from a local care home and them refusing to support Mum and us as a family with her illness, we were at our wit's end. We found Claridge
Place and are thrilled we did. Mum is treated with dignity and respect and the staff are amazing. They continue to bring out Mum's amazing personality that this awful disease is trying to extinguish. Every single member of staff shows her warmth and support. They all work as a team to make this heartbreaking period of our lives so much easier to deal with. We are welcomed every time we visit and when I see Mum there, I know this is the very best place she can be to enhance her standard of living. My dad, my sister and I feel so grateful to have found Claridge Place.

Reply from Clair Gurteen, Home Manager at Claridge Place

Hi Helen,
Thank you so much for this fantastic review of Claridge Place. It has been wonderful to be part of your mum's life over the past few months and lovely to see her now calling Claridge Place "home". Thank you again!


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Current Review Score: 10.0 (9.977)

Overview of Review Score

The Review Score of 10 (9.977) out of 10 for Claridge Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.977 for Claridge Place is calculated as follows: ( (293 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 299 Ratings = 4.977

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Claridge Place is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (7)

James

James Morris

Job Title: Senior General Manager

Joined: 2022

James joins Claridge Place with over 22 years of experience in care home management having held positions as Home Manager, General Manager, Regional Manager, and District Manager.


James has led homes that have achieved a CQC rating of 'outstanding' as well as managing care homes through changes from Requires Improvement to Good.


"At Claridge Place, the residents are at the heart of what we do. My aim is to make Claridge Place a centre of excellence in the local community and for us to be recognised for great care."


Dale

Dale Cole

Job Title: Deputy Manager

Joined: 2022

Dale joins Claridge Place as Deputy Manager having worked in care for 16 years.


Dale had four and a half years of experience as a Deputy Manager before joining Claridge Place in February 2022.


"I am passionate about elderly care and ensuring that our residents receive the very best care and service available. I work closely with the Home Manager and home team to ensure that our residents feel supported and that our care is person-centred. It is important to me that each of our residents feel they are treated with respect and dignity."


Paulina

Paulina Urbaniak

Job Title: Assistant Manager

Joined: 2021

Paulina has worked her way from Care Team Leader to Night Unit Manager and is now the Assistant Manager of Claridge Place!


Paulina is on hand to support the residents and families of Claridge Place and is a great addition to our Management team.


Stacey

Stacey Debney-Webber

Job Title: Senior Customer Relations Manager

Joined: 2022

Stacey joined our team here at Claridge Place in August 2022. Stacey is an experienced Customer Relations Manager and is passionate about elderly care.


Stacey will support families from the very start of the journey and ensure the transition into Claridge Place is as smooth and seamless as possible.


"I believe that every person living in a care home should receive the highest standard of care and service, this should be a new and exciting chapter in our residents' lives. I am passionate about the activities and well-being in care and how we can fill our resident's social needs as well as their care needs."


Damian

Damian Dunn

Job Title: Head Housekeeper

Joined: 2022

Damian is the head of our housekeeping department.


He is responsible for training and supervising our housekeeping team. Damian completes regular inspections to ensure our home is maintained to a high standard and adheres to all infection control procedures.


Damian achieved a “Distinction” in his Health Care Cleaning Operative course in February 2023.


Gary

Gary

Job Title: Head of Maintenance

Joined: 2023

Gary joined our team at Claridge Place in October 2023. Gary is the Head of our Maintenance department and takes great pride in his work. Gary works hard to ensure that our home is maintained to a high standard and is always on hand to help and support our residents.


Terri & Mandy

Terri & Mandy

Job Title: Wellbeing Team

Joined: 2023

Meet our wellbeing team. Terri to the left and Mandy to the right. Both Terri and Mandy have years of experience in the wellbeing role and work hard to ensure our residents' social needs are being met. From weekly bingo sessions, trips out, crafts and parties, these ladies always have a fun time planned. We offer group activities in the morning and afternoon as well as ensuring we have quality one-to-one time with our residents.


Terri: "It is a rewarding role and I really enjoy getting to know residents, I particularly enjoy being a part of the settling-in stage and helping new residents form new friendships."


Mandy: "No two days are the same and I feel our role is a privilege. I love helping the residents learn new skills and I really enjoy doing reminiscence and learning something new about them."