Our weekly fee is inclusive of Hairdressing and Chiropody.
Claridge Place has a Review Score of 10 (9.983) out of 10, based on 25 reviews in the last 2 years. Over all time Claridge Place has 70 reviews.
Review from Denise C (Friend of Resident) published on 14 June 2022
Submitted via Website •
Report
Reply from James Morris, Senior General Manager at Claridge Place
Thank you Denise for taking the time to review our service at Claridge Place. We are thrilled with your review - thank you. We will share the review with the whole team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K A (Daughter of Resident) published on 12 June 2022
Submitted via Website •
Report
Reply from James Morris, Senior General Manager at Claridge Place
Thank you so much for your lovely comment. We are thrilled with your review of Claridge Place, and we are so happy that we have been able to care for your mum now too.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alison P (Daughter-in-law of Resident) published on 1 March 2022
Submitted via Website •
Report
Reply from James Morris, Senior General Manager at Claridge Place
Thank you so much Alison for your wonderful review. I am so pleased that you have noticed how hard we are all working at Claridge Place and it is our pleasure to care for your mother. I will share your review with the wider team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anne C (Daughter of Resident) published on 1 March 2022
Submitted via Website •
Report
Reply from James Morris, Senior General Manager at Claridge Place
Thank you Anne for your lovely review on our service at Claridge Place, we are thrilled that you can see Mom is treated with dignity and respect. It is our pleasure in caring for Mom and you as a family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda S (Daughter of Resident) published on 15 February 2022
Submitted via Website •
Report
Reply from James Morris, Senior General Manager at Claridge Place
Thank you, Linda, for your wonderful comments. I will be sharing your comments with the wider team and we shall always aim to provide a great service at Claridge Place.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Eileen M (Sister-in-law of Resident) published on 11 February 2022
Submitted via Website •
Report
Reply from James Morris, Senior General Manager at Claridge Place
Hello Eileen, thank you for the review. We embrace every opportunity our residents have to personalise the activities in their lives, and we are grateful that you are satisfied with your sister-in-law's care. Your comments greatly enhance how we perform our care, and we appreciate your positive feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Debbie B (Daughter of Resident) published on 14 September 2021
Submitted via Website •
Report
Reply from Babu Rangarajan, Registered Home Manager at Claridge Place
Hello Debbie, we are so happy to hear how appreciative you are for your mother's care. Our staff always strive to provide the best possible care for our residents and we are grateful for your positive feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Hilary L (Daughter of Resident) published on 26 July 2021
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Helen H (Daughter of Resident) published on 11 July 2021
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tom B (Respite Resident) published on 30 June 2021
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jean B (Respite Resident) published on 30 June 2021
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda W (Niece of Resident) published on 10 May 2021
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M C (Wife of Resident) published on 10 May 2021
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Deborah C (Daughter of Resident) published on 19 April 2021
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lesley G (Daughter-in-law of Resident) published on 8 March 2021
Submitted via Website •
Report
Reply from Clair Gurteen, Home Manager at Claridge Place
Hi Lesley,
Thank you so much for this amazing review. Your mother-in-law is an absolute joy to have at Claridge Place and we are delighted she has decided to stay on a permanent basis. We look forward to welcoming you back in the home. Take care and thank you again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Angela B (Respite Resident) published on 2 March 2021
Submitted via Website •
Report
Reply from Clair Gurteen, Home Manager at Claridge Place
Thank you so much for your kind words Angela. We hope you enjoyed your stay at Claridge Place and your suggestions have been taken on board.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Richard M (Son-in-law of Resident) published on 2 February 2021
Submitted via Website •
Report
Reply from Clair Gurteen, Home Manager at Claridge Place
Thank you so much for your kind words Richard. The staff will be delighted to hear such positive feedback. Thank you again!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sarah M (Daughter of Resident) published on 2 February 2021
Submitted via Website •
Report
Reply from Clair Gurteen, Home Manager at Claridge Place
Hi Sarah. Thank you so much for these lovely words they mean such a lot to me and the team at Claridge Place. We all still miss your father terribly and hope he is well.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janet W (Daughter of Resident) published on 24 August 2020
Submitted via Website •
Report
Reply from Clair Gurteen, Home Manager at Claridge Place
Thank you Janet for your very kind words, it means so much to all of us here at Claridge Place. Your mum was such an amazing lady with a wonderful, supportive family. We miss her so very much as I'm sure you all do. Once things have relaxed a bit please pop back in and see us for a coffee. Take care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Helen C (Daughter of Resident) published on 5 August 2020
Submitted via Website •
Report
Reply from Clair Gurteen, Home Manager at Claridge Place
Hi Helen,
Thank you so much for this fantastic review of Claridge Place. It has been wonderful to be part of your mum's life over the past few months and lovely to see her now calling Claridge Place "home". Thank you again!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 10 (9.983) out of 10 for Claridge Place is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.983 for Claridge Place is calculated as follows: ( (294 Excellents x 5) + (5 Goods x 4) ) ÷ 299 Ratings = 4.983
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Claridge Place is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Oct 2022
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Recipient:
Claridge Place
Date: Friday 31 Jan 2025 More details
Recipient:
Sanders Senior Living
Date: Wednesday 31 Jan 2024 More details
Recipient:
Sanders Senior Living
Date: Tuesday 28 Feb 2023 More details
Loading
Loading events
Job Title: Senior General Manager
Joined: 2022
James joins Claridge Place with over 22 years of experience in care home management having held positions as Home Manager, General Manager, Regional Manager, and District Manager.
James has led homes that have achieved a CQC rating of 'outstanding' as well as managing care homes through changes from Requires Improvement to Good.
"At Claridge Place, the residents are at the heart of what we do. My aim is to make Claridge Place a centre of excellence in the local community and for us to be recognised for great care."
Job Title: Deputy Manager
Joined: 2022
Dale joins Claridge Place as Deputy Manager having worked in care for 16 years.
Dale had four and a half years of experience as a Deputy Manager before joining Claridge Place in February 2022.
"I am passionate about elderly care and ensuring that our residents receive the very best care and service available. I work closely with the Home Manager and home team to ensure that our residents feel supported and that our care is person-centred. It is important to me that each of our residents feel they are treated with respect and dignity."
Job Title: Assistant Manager
Joined: 2021
Paulina has worked her way from Care Team Leader to Night Unit Manager and is now the Assistant Manager of Claridge Place!
Paulina is on hand to support the residents and families of Claridge Place and is a great addition to our Management team.
Job Title: Senior Customer Relations Manager
Joined: 2022
Stacey joined our team here at Claridge Place in August 2022. Stacey is an experienced Customer Relations Manager and is passionate about elderly care.
Stacey will support families from the very start of the journey and ensure the transition into Claridge Place is as smooth and seamless as possible.
"I believe that every person living in a care home should receive the highest standard of care and service, this should be a new and exciting chapter in our residents' lives. I am passionate about the activities and well-being in care and how we can fill our resident's social needs as well as their care needs."
Job Title: Head Housekeeper
Joined: 2022
Damian is the head of our housekeeping department.
He is responsible for training and supervising our housekeeping team. Damian completes regular inspections to ensure our home is maintained to a high standard and adheres to all infection control procedures.
Damian achieved a “Distinction” in his Health Care Cleaning Operative course in February 2023.
Job Title: Head of Maintenance
Joined: 2023
Gary joined our team at Claridge Place in October 2023. Gary is the Head of our Maintenance department and takes great pride in his work. Gary works hard to ensure that our home is maintained to a high standard and is always on hand to help and support our residents.
Job Title: Wellbeing Team
Joined: 2023
Meet our wellbeing team. Terri to the left and Mandy to the right. Both Terri and Mandy have years of experience in the wellbeing role and work hard to ensure our residents' social needs are being met. From weekly bingo sessions, trips out, crafts and parties, these ladies always have a fun time planned. We offer group activities in the morning and afternoon as well as ensuring we have quality one-to-one time with our residents.
Terri: "It is a rewarding role and I really enjoy getting to know residents, I particularly enjoy being a part of the settling-in stage and helping new residents form new friendships."
Mandy: "No two days are the same and I feel our role is a privilege. I love helping the residents learn new skills and I really enjoy doing reminiscence and learning something new about them."