Our weekly fee is inclusive of Hairdressing and Chiropody.
Claridge Place has a Review Score of 10 (9.977) out of 10, based on 25 reviews in the last 2 years. Over all time Claridge Place has 70 reviews.
Review from Victoria B (Granddaughter of Resident) published on 5 August 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Clair Gurteen, Home Manager at Claridge Place
Hi Victoria, thank you so much for this positive review. The team will be delighted with the feedback.
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Review from Christopher W (Grandson of Resident) published on 30 July 2020
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Overall Experience
5.0 out of 5
Reply from Clair Gurteen, Home Manager at Claridge Place
Hi Christopher, thank you so much for your kind words and positive feedback. The team will be delighted to know that their hard work is noted and appreciated. Thank you again.
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Review from Lacie A (Granddaughter of Resident) published on 28 July 2020
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Overall Experience
5.0 out of 5
Reply from Clair Gurteen, Home Manager at Claridge Place
Thank you so much for the review, Lacie. We try our hardest at Claridge Place to ensure high-quality care and a homely environment. The team will be delighted to hear about your review!
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Review from Charlie A (Great-granddaughter of Resident) published on 28 July 2020
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Overall Experience
5.0 out of 5
Reply from Clair Gurteen, Home Manager at Claridge Place
Thank you, Charlie! Myself and the team at Claridge really appreciate such positive feedback.
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Review from Louise M (Niece of Resident) published on 24 July 2020
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Overall Experience
5.0 out of 5
Reply from Clair Gurteen, Home Manager at Claridge Place
Hi Louise. Thank you for this fantastic feedback. It’s been lovely to see your auntie settle in and make friends. Thank you again.
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Review from Phil H (Son-in-law of Resident) published on 20 July 2020
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Overall Experience
5.0 out of 5
Reply from Clair Gurteen, Home Manager at Claridge Place
Hi Phil. Thank you for providing such a positive review for Claridge Place. I will pass on your feedback to the team. Thanks again.
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Review from Nigel D (Son of Resident) published on 25 June 2020
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Overall Experience
5.0 out of 5
Reply from Clair Gurteen, Home Manager at Claridge Place
Hi Nigel, thank you so much for your wonderful feedback.! We are delighted your mother has chosen to stay with us on a permanent basis and will continue to do everything we possibly can to make her feel comfortable and happy.
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Review from Nick T (Son-in-law of Resident) published on 15 June 2020
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Overall Experience
5.0 out of 5
Reply from Clair Gurteen, Home Manager at Claridge Place
Thank you so much for your lovely comments. The team at Claridge will be delighted to hear this.
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Review from Frances H (Daughter of Resident) published on 3 March 2020
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Overall Experience
5.0 out of 5
Reply from Peta Mandleberg, Director of Commissioning and Premium Services at Claridge Place
Thank you so much for your lovely review - I will pass on your comments to the team.
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Review from Marjorie C (Sister-in-law of Resident) published on 27 February 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Peta Mandleberg, Director of Commissioning and Premium Services at Claridge Place
Thank you so much for your feedback Marjorie it is much appreciated and will show your comments to the team.
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The Review Score of 10 (9.977) out of 10 for Claridge Place is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.977 for Claridge Place is calculated as follows: ( (293 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 299 Ratings = 4.977
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Claridge Place is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Oct 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Senior General Manager
Joined: 2022
James joins Claridge Place with over 22 years of experience in care home management having held positions as Home Manager, General Manager, Regional Manager, and District Manager.
James has led homes that have achieved a CQC rating of 'outstanding' as well as managing care homes through changes from Requires Improvement to Good.
"At Claridge Place, the residents are at the heart of what we do. My aim is to make Claridge Place a centre of excellence in the local community and for us to be recognised for great care."
Job Title: Deputy Manager
Joined: 2022
Dale joins Claridge Place as Deputy Manager having worked in care for 16 years.
Dale had four and a half years of experience as a Deputy Manager before joining Claridge Place in February 2022.
"I am passionate about elderly care and ensuring that our residents receive the very best care and service available. I work closely with the Home Manager and home team to ensure that our residents feel supported and that our care is person-centred. It is important to me that each of our residents feel they are treated with respect and dignity."
Job Title: Assistant Manager
Joined: 2021
Paulina has worked her way from Care Team Leader to Night Unit Manager and is now the Assistant Manager of Claridge Place!
Paulina is on hand to support the residents and families of Claridge Place and is a great addition to our Management team.
Job Title: Senior Customer Relations Manager
Joined: 2022
Stacey joined our team here at Claridge Place in August 2022. Stacey is an experienced Customer Relations Manager and is passionate about elderly care.
Stacey will support families from the very start of the journey and ensure the transition into Claridge Place is as smooth and seamless as possible.
"I believe that every person living in a care home should receive the highest standard of care and service, this should be a new and exciting chapter in our residents' lives. I am passionate about the activities and well-being in care and how we can fill our resident's social needs as well as their care needs."
Job Title: Head Housekeeper
Joined: 2022
Damian is the head of our housekeeping department.
He is responsible for training and supervising our housekeeping team. Damian completes regular inspections to ensure our home is maintained to a high standard and adheres to all infection control procedures.
Damian achieved a “Distinction” in his Health Care Cleaning Operative course in February 2023.
Job Title: Head of Maintenance
Joined: 2023
Gary joined our team at Claridge Place in October 2023. Gary is the Head of our Maintenance department and takes great pride in his work. Gary works hard to ensure that our home is maintained to a high standard and is always on hand to help and support our residents.
Job Title: Wellbeing Team
Joined: 2023
Meet our wellbeing team. Terri to the left and Mandy to the right. Both Terri and Mandy have years of experience in the wellbeing role and work hard to ensure our residents' social needs are being met. From weekly bingo sessions, trips out, crafts and parties, these ladies always have a fun time planned. We offer group activities in the morning and afternoon as well as ensuring we have quality one-to-one time with our residents.
Terri: "It is a rewarding role and I really enjoy getting to know residents, I particularly enjoy being a part of the settling-in stage and helping new residents form new friendships."
Mandy: "No two days are the same and I feel our role is a privilege. I love helping the residents learn new skills and I really enjoy doing reminiscence and learning something new about them."
