Visitors can access the Care Home via the main entrance on Stamperland Hill. A secure buzzer entrance system is in place, which reception staff will answer and welcome guests.
Dedicated visitors car park just off Stamperland Hill.
Clarkston House has a Review Score of 9.9 (9.892) out of 10, based on 18 reviews in the last 2 years. Over all time Clarkston House has 18 reviews.
Review from Hazel B (Niece of Resident) published on 11 April 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Robyn Cooper, Administrator at Clarkston House
Thank you so much for your amazing review, all staff at Clarkton House are thrilled to hear you are so happy with your aunts care, I will pass on your comments to the full team. We like to think of each resident as our own family member.
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Review from K A (Son of Resident) published on 9 April 2025
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Overall Experience
4.0 out of 5
Reply from Robyn Cooper, Administrator at Clarkston House
Thank you so much for your great review, We are so thrilled you are happy with the level of care provided at Clarkston House, I will be sure to pass onto the rest of the staff your comments.
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Review from Gordon C (Son of Resident) published on 2 April 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jill King, Manager at Clarkston House
Thank you for taking the time to leave a review, we really appreciate all feedback! It's wonderful to hear that your mother has felt so welcomed and settled at Clarkston House over the past ten years. We truly value the relationships our residents build with our team, and we understand how important continuity of care is, especially when strong bonds have been formed. While staff movements can sometimes be necessary within the organisation, please be assured that we always strive to maintain consistency and familiar faces as much as possible.
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Review from Edith F (Wife of Resident) published on 27 March 2025
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Overall Experience
5.0 out of 5
Reply from Jill King, Manager at Clarkston House
Thank you so much for taking the time to leave a review - I'm delighted to hear that you're so happy with the care that your husband receives in Clarkston House, and that we're taking good care of you too! Your kind words are much appreciated, and I will share them with the whole team.
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Review from S G (Daughter of Resident) published on 27 March 2025
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Overall Experience
5.0 out of 5
Reply from Jill King, Manager at Clarkston House
Thank you so much for your kind words, I will pass on your comments to the whole team - feedback like this means so much to us! I'm really pleased to hear that you're happy with how mum is being cared for, and that all of her guests have been made to feel welcome.
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Review from M A (Son-in-law of Resident) published on 17 March 2025
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Overall Experience
5.0 out of 5
Reply from Jill King, Manager at Clarkston House
Thanks so much for taking the time to leave a review! I'm so glad to hear that you're happy with the care that your mother-in-law receives, and that our team have made you and your family feel welcome on your visits!
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Review from David R (Regular Volunteer) published on 10 February 2025
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Overall Experience
5.0 out of 5
Reply from Jill King, Manager at Clarkston House
Thank you for your kind words, I'm so pleased to hear that your friend has settled in well and that you've had a warm welcome when you've visited. I'll pass on your thanks to all of the staff, it really means a lot to the whole team.
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Review from E R (Son of Resident) published on 31 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jill King, Manager at Clarkston House
Thank you so much for taking the time to leave a review, it means so much to us to get feedback from families. Our staff pride themselves on delivering a high standard of care to our residents with dementia, and I'm so glad to hear that you're happy with the care that your relative receives. I will pass your kind comments on to the whole team.
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Review from M M (Daughter of Resident) published on 27 January 2025
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Overall Experience
5.0 out of 5
Reply from Jill King, Manager at Clarkston House
Thank you so much for taking the time to leave a review, your kind words are very much appreciated. I'll pass your feedback on to the whole team as I know it will mean a lot to them. The team at Clarkston House take great pride in their work, and I'm delighted to hear that you've been happy with the care that your mum (and you!) have received from us.
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Review from J R (Daughter of Resident) published on 17 January 2025
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Overall Experience
5.0 out of 5
Reply from Jill King, Manager at Clarkston House
Thank you so much for taking the time to leave a review. I will share your kind words with all of the staff. I'm pleased to hear that we were able to support your family at such a difficult time, and your feedback really means a lot to us.
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Review from J B (Son of Resident) published on 8 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jill King, Manager at Clarkston House
Thank you so much for taking the time to leave a review, we really appreciate your feedback and I will pass on your kind comments to the whole team. I'm delighted that you have such confidence in the staff looking after your mum and that you're happy with the care that she received.
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Review from Marlene S (Daughter of Resident) published on 6 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jill King, Manager at Clarkston House
Thanks so much for taking the time to leave a review. We're so grateful for all feedback, and I'm delighted to hear that your mum has settled in so well and that the staff are supporting her with the things that matter to her. I will pass on your kind comments to the whole team.
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Review from Stuart R (Son of Resident) published on 4 December 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jill King, Manager at Clarkston House
Thanks so much for taking the time to leave a review, we really appreciate feedback from our families. I'm so glad to hear that we've been able to give you peace of mind, and I will pass on your kind comments to the whole team.
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Review from Peter M (Son of Resident) published on 25 November 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jill King, Manager at Clarkston House
Thank you so much for your review. We really appreciate all feedback, and I will share this with the whole team. I'm so glad to hear that we were able to support your family through such a difficult time, and that you're happy with the care at Clarkston House.
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Review from G D (Son of Resident) published on 15 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jill King, Manager at Clarkston House
We really appreciate all feedback, thank you so much for taking the time to share your experience - I will pass your kind comments on to all of the staff. I'm so glad to hear that you've had a warm welcome from the team, and that your mum has gained some weight since she's been with us. Our chefs and hospitality team work hard to make sure that our residents enjoy their meals.
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Review from M C (Daughter of Resident) published on 4 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jill King, Manager at Clarkston House
Thank you so much for your kind words, it's lovely to hear that you're so happy with your mum's care. Our staff are so devoted to all of our residents, and I will pass your review on to the team, it really means a lot to us. I am delighted to hear that the team have made your mum's celebrations special for her, we're committed to making sure that our residents and their guests have a great experience.
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Review from F T (Daughter of Resident) published on 18 September 2024
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Overall Experience
5.0 out of 5
Reply from Jill King, Manager at Clarkston House
Thank you so much for taking the time to leave such a lovely review. We are thrilled to hear that you have had a positive experience with Clarkston House Care Home. We are glad your mum has settled in well, and our team has helped her to feel comfortable. We'll be sure to share your kind words with our staff, as it will undoubtedly brighten their day. If there's ever anything more we can do to support you or your mum, please do not hesitate to reach out.
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Review from C L (Son of Resident) published on 16 September 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Robyn Cooper, Administrator at Clarkston House
Thank you for your kind review, we are committed to providing the best level of care for your mum and are thrilled you are so happy with your mum's placement at Clarkston House.
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The Review Score of 9.9 (9.892) out of 10 for Clarkston House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.892 for Clarkston House is calculated as follows: ( (194 Excellents x 5) + (13 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 212 Ratings = 4.892
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Clarkston House is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Nov 2022
| How well do we support people's wellbeing? |
Very good
(5) |
| How good is our leadership? |
Very good
(5) |
| How good is our staff team? |
Very good
(5) |
| How good is our setting? |
Very good
(5) |
| How well is care and support planned? |
Very good
(5) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Manager
Joined: 2013
Jill began her career with Northcare as a care assistant in 2013 and has since progressed through various roles within the company, culminating in her appointment as the manager of Clarkston House Care Home in 2024.
With a strong passion for dementia care and person-centred approaches, she is dedicated to fostering a supportive and enriching environment for residents, ensuring they receive the highest quality of care tailored to their individual needs.
Job Title: Front of House Administrator
Joined: 2023
Robyn joined Northcare in 2023 as a Front of House Administrator and has since become a welcoming and integral part of the team. Based at reception, Robyn ensures a warm and friendly greeting for all visitors while also managing activities and functions to enhance the experience of residents and their families. With strong organisational skills and a passion for creating a positive atmosphere, Robyn plays a key role in maintaining the smooth day-to-day running of the home.
Robyn loves meeting and greeting all our residents friends and families on a daily basis and has a real passion for customer service, she has a number of years of experience within this sector and thrives on delivering the highest of standards in all aspects.
Job Title: Floor Manager
Joined: 2002
Gill has been a dedicated member of the Northcare team since 2002, bringing over two decades of experience in the care sector. Having worked across various homes within the company, she has gained a wealth of knowledge and expertise in delivering high-quality care.
Starting her journey as a carer, Gill’s passion, commitment, and leadership skills have seen her progress to the role of Floor Manager. She thrives on leading a team, fostering a supportive and positive environment for both staff and residents. Gill takes great pride in building meaningful relationships with residents, ensuring they receive compassionate, person-centred care tailored to their individual needs.
With a particular interest in dementia care and end-of-life care, Gill is committed to enhancing the quality of life for residents by promoting dignity, comfort, and well-being at every stage. Her experience and dedication make her an invaluable part of the Northcare team.
Job Title: Head of Hospitality
Joined: 2021
Angela joined Northcare in 2021 as a care assistant and developed an interest in the role of Hospitality which incorporates her caring qualities with her passion for customer service.
She developed the role of Hospitality Assistant and was promoted to Head of Hospitality thanks to her commitment and forward-thinking nature on the job.
Angela enjoys helping our residents with mealtimes and working with care staff to ensure all resident's needs are met.
Job Title: Head Chef
Joined: 2024
Martin brings a wealth of culinary experience to Clarkston House, having honed his skills in a variety of prestigious establishments. He trained at Lanarkshire Catering School before going on to work at renowned venues such as Corinthian and Boozy Rouge. His career also includes catering for top-level football clubs, having worked with both Rangers and Celtic.
Now part of the Clarkston House team, Martin enjoys the dynamic nature of working in a care home, where every day presents new challenges and opportunities. He takes great pride in creating nutritious, high-quality meals that cater to residents' individual preferences and dietary needs. Martin has quickly become a valued member of the team and is committed to enhancing the dining experience for everyone at Clarkston House.
Job Title: Care Assistant
Joined: 2022
Pauline joined Northcare in 2022 and is an exceptional member of the team. Pauline has vast years of experience working within both frail and elderly and dementia suites. Pauline's smile lights up any room she enters and our residents love her.
Pauline is a perfectionist and thrives in delivering an extremely high level of care to each and every one of our residents within Clarkston House.
Job Title: Care Assistant
Joined: 2022
Deborah joined Northcare in 2022 and is an extremely valued member of the team at Clarkston House.
Deborah has worked in elderly care for a number of years, previously working out in the community supporting clients, but decided it was Clarkston House where she wanted to continue her work.
Deborah mainly works in our dementia suite where she has a fantastic rapport with all our residents and their families.
Deborah delivers the highest standard of person-centred care and adapts her way of working tailored to each resident's needs.
