Clayburn Court

Clayburn Road, Peterborough PE7 8LB
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9.8 73 Reviews
  • Clayburn Court, Peterborough
Anchor’s Clayburn Court is a purpose-built modern care home. It provides friendly care within a comfortable and relaxing environment. They are welcoming new residents from respite care and permanent care.

Clayburn Court has achieved Veteran Friendly Framework (VFF) accreditation and is proud to be able to provide tailored care for veterans.

The home is finished to the highest standard and benefits from impressive facilities for customers to enjoy, such as cosy quiet lounges, well-maintained secure gardens and a cafe. Each bedroom has an en suite wet room and underfloor heating as standard.

The home provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. Detailed care plans ensure each individual’s health and care needs are continually met.

Staff receive regular training in dementia care to ensure their approach always reflects best practices.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided by Clayburn Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Jacqualine Nzara (Manager)
  • Admission Criteria
    • Please contact Clayburn Court directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Clayburn Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,275
    • Self-Funded Residential Dementia Care from £1,275
    • RESPITE Self-Funded Residential Care from £1,275
    • RESPITE Self-Funded Residential Dementia Care from £1,275

  • Colleagues at Clayburn Court will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Clayburn Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Visiting

  • Visitors are welcome.


  • Parking

  • The home have onsite parking, including disabled spaces.


Clayburn Court Reviews (73)

Total of 73, showing 41-60
9.8

Clayburn Court has a Review Score of 9.8 (9.751) out of 10, based on 27 reviews in the last 2 years. Over all time Clayburn Court has 73 reviews.

Overall Experience

  • 53
  • 17
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Date Published

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Review from Emily D (Daughter of Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just the best home by miles. The interaction with the residents is amazing. No one wants to put their loved ones in a home but when you can't cope at home then knowing they will be loved and cared for puts your mind at ease.
Just the best team and best managers.

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Review from Roger M (Son of Resident) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 91-years-old and has been a resident at Clayburn Court Care Home since January 2019. The physical care and emotional support she has received from staff at the home has been outstanding. However, I know my mother does find her room a bit cramped whenever she has more than one visitor and
her social interaction with fellow residents has at times been difficult.

Reply from Jaqualine Nzara, Home Manager at Clayburn Court

Thank you for taking the time to review Clayburn Court and we are pleased you rate our facilities as excellent. We are sorry your mother finds her room smaller than she would like. All our rooms are designed with sufficient space for residents but we would be happy to discuss moving furniture and other items where possible within the room. We will continue to liaise with your mother when activities are taking place in the home and we will leave it to her discretion if she would like to take part.


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Review from T C (Wife of Resident) published on 14 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care and attention given to my husband. All members of staff have supported and encouraged him in many ways.
They give him opportunities to do small household tasks to help him feel at home. They provide activities to keep him active.
I have seen he is fit and well and I
am assured he is eating well.
Throughout the pandemic, they have done everything possible to ensure that all residents remain safe.
Their organisation of visits by family members, although restricted, has been excellent.
I am aware that my husband is treated with respect by all members of staff.

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Review from M M (Daughter of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

With Covid it is hard to do a review correctly as we have never had the opportunity to look round and find out. Although we appreciate how hard the current situation is and how hard everyone is working - the window visits are very hard with so many distractions and noise and we feel that they don't
work well for us visiting.

Reply from Jaqualine Nzara, Home Manager at Clayburn Court

Thank you for taking the time to review Clayburn Court and we are pleased that you rate our overall standard as good. We adhere to government guidelines regarding visits to our care home. Following recent changes to these, we are pleased to be able to offer alternatives to window visits, such as a screened room visit or LFT room visits. We would be happy to discuss our visiting options with you at a mutually convenient time.


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Review from Margaret C (Daughter of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely pleased with the excellent care my mother has been receiving since coming to Clayburn Court in Autumn 2020. We are always kept very well informed and are consulted on any issues. Regular newsletters, Facebook updates and Zoom calls. Staff are very friendly and helpful. Lovely, modern,
bright rooms kept exceptionally clean and lots of food choices and activities for residents. Would not hesitate to recommend the care home to others.

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Review from Maria W (Daughter of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and helpful staff who give you the help and support you need.
Kind and caring.

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Review from Rebecca C (Daughter of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad's needs are met very well and I am very pleased with the care and attention he receives.

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Review from A G (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been fantastic during the past year. Mum has been well looked after and every effort was made to keep her connected to her family, sorting out her iPad and Zoom get-togethers was never a problem. Throughout Mum has remained contented.

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Review from Stephen B (Son of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with Clayburn, from the cleanliness to the helpful and friendly staff we could see that our dad was made to feel at home straight away. Staff have always kept us informed of his needs and well being.
Over the last few months, our dad’s dementia has worsened and he now requires full-time
nursing care which sadly the home does not provide, so it is with great regret he is having to move somewhere else.
Dad's behaviour has been incredibly challenging and we know he has at times physically hurt the people caring for him. Despite his behaviour staff, have never complained and always been very caring and professional for which we will always be amazed and grateful.
We would recommend Clayburn to anyone needing care for a family member.
Dad's illness has been difficult for all of us to come to terms with but we have always felt in choosing Clayburn he has received the best care we could possibly find for him.
A big thank you to all the amazing staff.

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Review from Jonathan M (Son of Resident) published on 30 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank the manager and all the wonderful staff at Clayburn Court Care Home for the amazing work and care you have given to my Mum over the last few months. I can only imagine how incredibly difficult it has been for you given the ever-changing circumstances, guidance and rules. The staffs'
resilience plus their polite engagement with the relatives has been remarkable. It's amazing how happy everyone has looked on FaceTime - even with most of their faces covered!

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Review from Gareth T (Son of Resident) published on 3 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm continually impressed by the care and attention staff give to the residents. We are always updated when there is a change in medication or any health issue at all, even minor.
The staff take care of every aspect of my mother's health and well-being in a professional, detailed, documented way and,
as such, it's a much better service than the one she was receiving in her own home.
This level of commitment has been particularly apparent during lockdown where, despite the challenging circumstances, staff have continued to do all they can for the residents.
My mother has thrived at Clayburn, she loves having people around and interacting with them and I commend and thank the brilliant staff there for all their hard work.

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Review from J C (Friend of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in Clayburn since the beginning of this year, it was traumatic, her husband of 71 yrs had died and she had to leave her much loved home amidst her worsening dementia. Clayburn, together with its staff, have been very supportive and caring, the residents are individually cared for,
they are involved in activities suited to their individual needs. The building itself is light and airy.

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Review from Elaine D (Wife of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for the way you are dealing with the current coved-19 situation that you find yourself in.
I am always aware of the activities and positive experiences you provide the residents through seeing photos and videos on Facebook. It has also been a real pleasure to receive cards and a wonderful
knitted purple heart; thank you.
Seeing my husband dance with a carer was a real treat and gave such happy memories. Skype has been a great way to keep in touch during this lockdown period - even when he hasn't been too keen for a conversation, the carers have always been so willing to help to ensure that some connection is made. Thank you to the manager and all the Clayburn staff for doing such a difficult job so well. Keep safe.

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Review from Ali (Daughter of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has lived at Clayburn Court since May 2019. During this time the staff have looked after him with love and care, even when times have been challenging. The carers have always greeted me with kindness and during this very challenging lockdown period have shown additional positivity and sensitivity
when speaking with me on the phone or when enabling me to say hello to my dad via Skype.
I am very grateful to all the staff who have made a very difficult and emotional situation a positive one. My dad is being very well looked after and for this, I am truly thankful.

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Review from G B (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I go to see my Mum and we chat about the staff's lives and what they are getting up to. She likes this, it provides inclusion to a family of carers. She likes carers coming to sit with her and chat, Mum would like more of this. She has strong views on her food, for example, sauces, portion, presentation
and amount. She gets frustrated at people not listening to her about her painful shoulder and heels. So my review is, overall this is a place I am pleased to call my Mum's home. For me, the most important issue is dignity in care, and she has this.

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Review from R M (Brother-in-law of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister in law always seems to be content, as far as we can tell. Her care and carers is always satisfactory and we are always very grateful for all that you do for her.

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Review from D B (Son of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Clayburn Court care home staff to be very helpful. They keep you informed when dad has a problem. My dad's room is clean and tidy, the food is good and the staff always make you welcome and dad seems to be settled.

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Review from P D (Brother of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfactory.

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Review from A B (Daughter of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Clayburn Court for two years. In all the time she has been there, I cannot fault the kindness and caring attitude of the staff. The whole place is absolutely spotless. If I do have any concerns, my view is listened to and acted upon promptly. Mum is extremely happy at Clayburn,
she settled in very quickly and called it her home straight away. I cannot praise Clayburn highly enough.

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Review from S S (Daughter of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There have been some problems in recent months, but after a lot of hard work and the appointment of a new manager, things have noticeably been improving. I visit daily and it is good to come into a happy, friendly environment again. I think there is still work to be done in some areas, continuity of
staff and the food still needs attention, however change takes time and overall things are looking much more positive and I am sure all issues will be looked at and improved with time. Thank you to all the staff and keep up the hard work, it is much appreciated.

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Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for Clayburn Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.751 for Clayburn Court is calculated as follows: ( (267 Excellents x 5) + (41 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 321 Ratings = 4.751

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Clayburn Court is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Dec 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact Clayburn Court directly for further details.


Awards / Recognitions (3)

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