Clayburn Court

Clayburn Road, Peterborough PE7 8LB
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9.8 73 Reviews
  • Clayburn Court, Peterborough
Anchor’s Clayburn Court is a purpose-built modern care home. It provides friendly care within a comfortable and relaxing environment. They are welcoming new residents from respite care and permanent care.

Clayburn Court has achieved Veteran Friendly Framework (VFF) accreditation and is proud to be able to provide tailored care for veterans.

The home is finished to the highest standard and benefits from impressive facilities for customers to enjoy, such as cosy quiet lounges, well-maintained secure gardens and a cafe. Each bedroom has an en suite wet room and underfloor heating as standard.

The home provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. Detailed care plans ensure each individual’s health and care needs are continually met.

Staff receive regular training in dementia care to ensure their approach always reflects best practices.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided by Clayburn Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Jacqualine Nzara (Manager)
  • Admission Criteria
    • Please contact Clayburn Court directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Clayburn Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,275
    • Self-Funded Residential Dementia Care from £1,275
    • RESPITE Self-Funded Residential Care from £1,275
    • RESPITE Self-Funded Residential Dementia Care from £1,275

  • Colleagues at Clayburn Court will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Clayburn Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Visiting

  • Visitors are welcome.


  • Parking

  • The home have onsite parking, including disabled spaces.


Clayburn Court Reviews (73)

Total of 73, showing 61-73
9.8

Clayburn Court has a Review Score of 9.8 (9.751) out of 10, based on 27 reviews in the last 2 years. Over all time Clayburn Court has 73 reviews.

Overall Experience

  • 53
  • 17
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Date Published

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Review from D T (Granddaughter of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Too many agency staff, staff that are young and no common sense. Room tidied, but when I went into room armchair soiled with poo and a used, soiled pad left on the chair. 2 items of jewellery lost and then turned up a week later. Clothes that go missing or shrunk. New glasses go missing 2 days after
receiving them still not found a week later. Although one member of staff, in particular, is amazing.

Reply from Tracy Manzi, District Manager at Clayburn Court

Clayburn Court is currently recruiting and it is regrettable that this process takes time. In order to ensure continuity of care, we access the services of a local agency. Whilst this is not ideal, please be assured that we ensure that we use the same pool of agency workers who are now very familiar with both the residents and the policies and procedures.


We are so sorry that items do sometimes go missing and we appreciate how distressing this can be for everyone concerned. Our new Home Manager is working with the team to improve all areas of the service including housekeeping and laundry. We would be pleased to meet with you at your convenience to discuss your concerns and the improvements currently being implemented.


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Review from Peggy D (Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel very much at home, the staff are very friendly and helpful.

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Review from Heather N (Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no complaints about the home at all everyone is helpful and kind and if there as something they can't do it they find someone who can.

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Review from G B (Niece of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I needed to put my aunt, who has dementia into respite over Christmas - a naturally emotional and upsetting experience, however, I was fully supported by the staff at Clayburn Court. My only comment is that I felt they needed to be a bit more comprehensive with the notes. If I should need a care home,
I would like it to be like this.

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Review from M R (Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I spent two weeks in Clayburn Court and found it very satisfactory. For my stay, the provision of support arms on both sides of the toilet would have been very helpful. Also, the provision of a raised toilet would have avoided the need to bring in a plastic extension toilet seat, these units never fit
perfectly and feel secure. Likewise, the easy chair in the bedroom ideally would have been better if the seating height was 6" high.

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Review from Samantha P (Daughter of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very pleased with everything at Clayburn Court and my Mum was very happy here for just over a year. On occasions, we were disappointed with the food and lack of relevant activities and outings but really I have nothing to complain about. The staff are generally lovely and were so kind to Mum
throughout her stay at Clayburn and she regarded them as friends. During her last few days and after her death, Mum was treated with amazing care and dignity and I felt supported, which I very much appreciate.

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Review from A T (Son of Resident) published on 15 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Turned up unannounced and they had a singer/performer, very engaging and enthusiastic and residents very pleased! Carers are superb and very attentive. Would highly recommend.

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Review from Niall H (Son of Resident) published on 17 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The cheerful concern showed by all the staff has been exemplary. I was delighted by the welcome and the understanding shown. Clayburn Court is well equipped and it is clear that a great deal of thought has gone into the organisation and the arrangements. The atmosphere is very pleasant and I was
delighted by the way my mother settled in so quickly. The staff and management are exemplary and take pride in the fine work that they are doing.

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Review from Jill F (Daughter of Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father arrived at Clayburn Court in February 2016. He has dementia. The staff have really got to know Dad and understand his needs. They are all so friendly and caring. Nothing is ever too much trouble. He is so happy in the home and I am sure the care he receives everyday has helped with his dementia.
The home is clean and the food fantastic. As said, the staff are what makes the home fantastic and both my sister and I would like to thank everyone.

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Review from Dawn F (Daughter-in-law of Resident) published on 27 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-n-law and father-in-law became residents at Clayburn in January 2016. The care and attention to detail for their initial move was second to none. Their continuing care has been exemplary, helping them to adjust to a new environment and different way of living. The staff are extremely friendly
and professional. The facilities are excellent and a varied programme of activities offered. I have no hesitation in recommend this care home.

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Review from P T (Son of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every aspect of the service provided is of the highest standard. I can finally relax knowing that my family member is in a safe and caring environment, which has brought about a considerable improvement in the residents health and well-being.

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Review from N D (Son of Resident) published on 4 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Clunky insensitive and bureaucratic assessment process gave the impression managers were new to the job and inexperienced. Home had very few service users and few staff.


Currently unable to take alzheimers/ dementia patients who need checks more than two hourly. No pressure mats/ movement sensors

for service users.


Nice new home but pretty empty. Small outside seating areas next to roads
Nice staff and nice cakes


Reply from Neil Ward, Digital Marketing Manager at Clayburn Court

Dear Sir, thank you for your valuable feedback. We are very sorry that we weren’t able to meet your expectations and you feel the way you do about your experience at Clayburn Court. We pride ourselves on providing high-quality, person-centred care and our robust assessment process ensures we can provide this in a way to meet each individual’s needs and enrich his or her life accordingly. Where we do not feel we can provide this service we will be open and transparent about the reasons why and recommend an alternative option wherever possible.


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Review from T W (Resident) published on 12 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are lucky to have high quality care home in Peterborough. Last month we needed two weeks respite care for my husband, who suffers from early state of alzheimer's. I, myself needed a complete hip replacement operation. After 4 days I joined him for 10 days. What we experienced at Clayburn Court was
just wonderful. Everyone was so welcoming and caring. One could not have had better food anywhere - well cooked using fresh ingredients, beautifully served and presented. We will highly recommend Clayburn Court to our friends.

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Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for Clayburn Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.751 for Clayburn Court is calculated as follows: ( (267 Excellents x 5) + (41 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 321 Ratings = 4.751

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Clayburn Court is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Dec 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact Clayburn Court directly for further details.


Awards / Recognitions (3)

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