Clifton House

7 Clifton Close, Oldbury B69 4TT
Submit a Review
9.6 11 Reviews
  • Clifton House, Oldbury
Clifton House is a 6-bedroom home for adults with learning disabilities and mental health conditions.

Show Clifton House on the Map

Care Provided by Clifton House

  • Primary Care Categories
  • Learning Disability
  • Mental Health Condition
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Residential Care
  • For a maximum of 6 Service Users
  • Privately Owned
  • Care Offered
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Schizophrenia
  • Speech Impairment

Good to Know

  • Person in charge
  • Victoria Hughes (Manager)
  • Admission Criteria
    • Ages from 18 to 65
  • Room Information
    • Single Rooms (6)
  • Care Home Design/Build
    • Last Refurbishment: 2020

Funding & Fees Guide for Clifton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call ahead of visit


  • Parking

  • There is a Drive at the front of the home that can hold up to 3 vehicles


Clifton House Reviews (11)

9.6

Clifton House has a Review Score of 9.6 (9.602) out of 10, based on 7 reviews in the last 2 years. Over all time Clifton House has 11 reviews.

Overall Experience

  • 10
  • 0
  • 1
  • 0
  • 0

Date Published

11
0
1
7
4

Review from L C (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise the staff at Clifton House enough for all they have done for my mom. I greatly appreciate all the hard work and dedication towards the service users. The staff are kind and considerate and go above and beyond for the service users. I would 100 percent recommend it.

Reply from Vicky Hughes, Home Manager at Clifton House

Thank you for your review - we appreciate this and are so happy you are happy with our service.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Laura C (Sister of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are absolutely incredible, super patient, understanding and compassionate. They really take the time to get to know the residents and family and really respect and take on board relatives' views and thoughts. They have really made my sister feel at home, comfortable and safe, she feels she
has a safe space to talk about her thoughts feelings and concerns. My sister has come on leaps and bounds and the team have shared my love to see her flourish and grow in her confidence and independence. So many worries have been eased by such a wonderful supportive team. We are so grateful. Thank you for everything!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Adrian H (Regular Volunteer) published on 18 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great friendly and helpful staff, who go above and beyond to care for residents.
Making sure they all live in a fun, friendly and clean house and helping with their day-to-day needs and taking them on activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K H (Friend of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely. The facilities are good. They look after their users with the greatest care. Friendly staff. The activities are good too. They care and treat everyone with kindness, respect, compassion and dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bianca H (Regular Volunteer) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing in what they do for people outside of work and inside of work. All the activities they do for the public are amazing and all the stuff they do, including the raffle. I’ve never ever seen a care home so clean inside and out.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chloe C (Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the staff are really kind and caring to me, they respect my privacy and they do their best for me and yes they do help me.
I think it’s not a boring-looking place.
But the only thing is that because I struggle with psychotic thoughts I do really struggle, but I do try in life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mathew M (Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I have been a service user at Clifton House, I have found I have enjoyed living at Clifton House. The staff are nice and polite and the house is clean and tidy. The staff are good at the job and help me.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma L (Friend of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clifton House is a fantastic care home; you get made to feel at home when you visit! I have the home page on Facebook, and you get to see how fun the house really is! The service users look really happy and looked after. Would definitely recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew D (Cousin of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a cousin staying at Clifton, and I’ve visited on many occasions over the last 18-months. I’ve always been made to feel very welcome. The property is always immaculate, and the care the service users receive is second to none. They do a wide range of activities and are professional and polite
at all times I would highly recommend them.
Keep up the good work all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jason W (Father of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My son stayed here on respite in 2021. He has learning difficulties, Autism, challenging behaviour, and BRS.
We were assured that the staff were trained NVQ level 3 before he started. However they did not state they were trained in Autism or Challenging Behaviour, and in hindsight, they weren't trained
in either.
They had problems communicating with my lad (he is non-verbal) and twice, in a period of six months or so, I had to collect him early.
They had the same tools I have to cope with him but were constantly ringing asking questions about how to deal with him.
At the end of the day, we were let down by them with their inabilty to cope with him, and it resulted in them cancelling his contract with no notice.

Reply from Vicky Hughes, Home Manager at Clifton House

Hi Jason,
Sorry to see that you were disappointed with the care that your son received. I must inform you that all employees at Clifton House all hold a NVQ Level 2 and 3 in Health and Social Care, they all hold training in Supporting Adults with Autism, Challenging Behaviours, Learning Disability, Safeguarding and Communication. The staff were able to care for your son however the environment was not suited and it was causing an unsafe environment for your son and others that reside here at Clifton house. If you wish to talk to me in person that is not a problem, please do not hesitate to call me. Again I am sorry if you felt that your son was let down, however I strongly feel that this was not the right environment for him. I hope he has now found a suited placement for him to reside at.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gaynor D (Friend of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff and highly professional, service users are very respected and have a great opportunity to do lots of activities within the community. Very clean facilities would highly recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.602)

Overview of Review Score

The Review Score of 9.6 (9.602) out of 10 for Clifton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.902 for Clifton House is calculated as follows: ( (75 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 82 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Clifton House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 6 registered maximum number of service users is 1.2, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Nov 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (10)

Victoria

Victoria Hughes

Job Title: Home Manager

Joined: 2011

Victoria has worked for the company for 12 years in Victoria's she has climbed the ladder from Bank Support worker, senior Care coordinator, Deputy Manager, and Home Manager to Area Manager.


She looks after 4 sites which all have a good report with CQC and oversees another home in Leicester.


Victoria believes in person-centred care and ensures all individuals under her care are appreciated valued and choices/wishes are adhered to.


She has completed her NVQ Levels 2, 3 & 5 In Health & Social Care.


Vicky has also completed an NVQ Level 3 in Medication.


Sineade

Sineade Moses

Job Title: Deputy Manager

Joined: 2020

Sineade has worked for the company for Since 2020, Sineade has climbed the ladder from a Bank Support worker to Team Leader to Deputy Manager, she assists with looking after Clifton House and deputises the Home Manager.


Sineade believes in Treating all Individuals equally and supports LGBTQ+ in the home by getting the Service Users involved in celebrating each event.


Sineade has completed her Care certificate, NVQ Level 3 and is now working towards her Level 5 in Health & Social Care


Sineade is also an Oral Care Champion


Chelsie

Chelsie Cox

Job Title: Team Leader

Joined: 2019

Chelsie has worked for the company for Since 1019, Chelsie has climbed the ladder from Bank Support worker to Team Leader.


She Helps look after Clifton House along with Deputy Manager & Home Manager.


Chelsie has completed her NVQ Level 3 and is currently working towards her NVQ Level 4 In Health & Social Care.


She believes in Quality of Life, and by doing this she ensures activities are carried out and arranges days out & Holidays for all service users.


Chelsie is also a Keyworker to One of our service users.


Chelsie is also an Oral Care Champion


Colleen

Colleen Dearn

Job Title: Senior Support Worker

Joined: 2018

Colleen started her employment here in August 2018.


She is a dedicated support worker & thrives in all aspects of her role.


Colleen is also a key worker to one of our Service users.


She has completed her Care certificate and NVQ Level 3 in Health & Social Care she is also a Falls Champion.


Kelly

Kelly Moses

Job Title: Support Worker

Joined: 2020

Kelly started her employment in 2020.


She is a fantastic support worker and thrives here at Clifton House she has recently become deputy manager for one of our other homes, She always goes the extra mile for the service users.


She has completed her NVQ Level 3 and is now Working Towards her NVQ Level 4 In Health & Social Care.


Kelly is also an Oral Care Champion


Amber-Star

Amber-Star Powell

Job Title: Support Worker

Joined: 2020

Amber began her employment in September 2020.


Since she has been with the Company she has shown dedication and Passion towards her role.


Amber has completed her Care Certificate and is currently working towards her NVQ Level 3 in Health & Social Care.


Amber is also an Oral Care Champion


Tegan

Tegan Dearn

Job Title: Support Worker

Joined: 2022

Tegan began her employment at Clifton House Jan 2022.


Since Tegan's employment has commenced here at Clifton House she has been a great support worker and is loved by all of the service users.


Tegan has completed a Diploma in Health & Social care and is currently undertaking in-house training.


Tegan is Currently Working towards her NVQ Level 3 In health & Social Care


Tegan is also an Oral Care Champion


Hayley

Hayley Tanner

Job Title: Support Worker

Joined: 2022

Hayley started her employment in 2022.


Since starting with us Hayley has shown what a passionate support worker she is and is currently thriving here at Clifton House.


Hayley is working towards her NVQ Level 3 In Health & Social Care.


Hayley is also a keyworker to one of our service users.


Sally

Sally Brenya-Sekyere

Job Title: Support Worker

Joined: 2023

Sally began her employment at Clifton House in August 2023.


Since Sally's employment has commenced here at Clifton House she has been a great support worker and is loved by all of the service users.


Sally has completed her Care Certificate and Next year she will be enrolled to work towards her NVQ Level 3 In Health & Social Care.


Sally is also an Oral Care Champion


Betty

Betty

Job Title: Therapy Dog

Joined: 2023

Meet Betty Our Therapy dog! She comes to Clifton House every week to have lots of cuddles and keeps our service users company!


She has a calming affect on our service users who enjoys interacting with her and takes her out on daily walks!


Frequently Asked Questions about Clifton House

What types of Care is Clifton House registered for?

Respite Care, Learning Disability, Mental Health Condition, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Clifton House have?

There are 6 Single Rooms.

What are the Facilities & Services at Clifton House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Clifton House to the centre of Oldbury?

0.4 mile(s) as the crow flies, distance by road may be significantly further.