Clifton Lodge

Balmoral Road, Westcliff-on-Sea SS0 7DB
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9.2 5 Reviews
  • Clifton Lodge, Westcliff-on-Sea
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Care Provided by Clifton Lodge

  • Type of Service
    • Nursing Home
  • NHS Owned
  • For a maximum of 35 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Younger Adults

Good to Know

  • Person in charge
  • Pippa Crocket (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (35)

Facilities

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Clifton Lodge Reviews (5)

9.2

Clifton Lodge has a Review Score of 9.2 (9.197) out of 10, based on 5 reviews in the last 2 years. Over all time Clifton Lodge has 5 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 0

Date Published

5
1
2
5
0

Review from N M (Brother of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was placed in this lovely home just about one year ago, after he was diagnosed with Dementia. When he arrived he was very withdrawn, and barely able to communicate. He we are one year later, and I am so relieved to see that he receives the care and stimulation he needs to the point where
and is often very talkative. Even though I am unable to visit (I live in the United States) the staff are always quick to respond to my emails and they keep me updated with his needs and they always send their monthly newsletter. I am also fortunate enough to be able to have regular video chats with my dear brother. I don't need to worry anymore now that he's in such good hands, and I have nothing but praise for the wonderful staff of Clifton Lodge, who always go above and beyond.

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Review from A H (Wife of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clifton Lodge is amazing I cannot praise it highly enough.
The staff are extremely kind, thoughtful and compassionate
The Lodge is spotlessly clean, light, bright and airy with plenty of walkways for pacing. The food is of high quality, nutritious, freshly prepared and served.
The resident's laundry
is done to a very high standard.
Each has their own name label stitched into their items.
Bedrooms are provided with a TV and wardrobe.
Plenty of stimulation for residents with a full activity programme including regular live singers, afternoon teas and even a visit from a pony.
Chiropodist and hairdresser. Communication between staff and carer is very good I am always updated on my husband's well-being
I cannot find any faults with this dementia care home.

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Review from Samantha P (Niece of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I 100% recommend Cliffton Lodge. My aunt has been here 4 years and she is so well looked after, I just cannot thank the staff enough. From the moment you walk in your greeted with a friendly welcome. The home is impeccably clean and smells nice, unlike other homes. They have activities, events, a hairdresser
and podiatrist visit regularly. Each member is brilliant and I cant thank them enough.

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Review from M M (Daughter of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clifton Lodge is impeccably clean and extremely organised. All staff are welcoming, caring and informative. The care being received is outstanding and is proven in the transformation of the patients. Daily activities are varied and cover many interests to suit most patients.

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Review from Tracy B (Cousin of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my cousin today and what can I say? The home was spotlessly clean, airy and bright and very friendly from walking through the door. The staff showed us to her room and explained how my cousin's day was going and what to expect when we entered her room. My cousin looked very clean, fresh and
well-looked after. The room was spotlessly clean. A nurse entered the room a couple of times during my visit and always with a smile. From previous experience with care homes, this was outstanding. Well done to all the staff.

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Current Review Score: 9.2 (9.197)

Overview of Review Score

The Review Score of 9.2 (9.197) out of 10 for Clifton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.983 for Clifton Lodge is calculated as follows: ( (57 Excellents x 5) + (1 Goods x 4) ) ÷ 58 Ratings = 4.983

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.214 Points relating to the number of positive Reviews for Clifton Lodge is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 5 Positive Reviews ÷ 7 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Clifton Lodge

What types of Care is Clifton Lodge registered for?

Older Person Care, Dementia, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Clifton Lodge have?

There are 35 Single Rooms.

How far is Clifton Lodge to the centre of Westcliff-on-Sea?

0.8 mile(s) as the crow flies, distance by road may be significantly further.