Cooksons Court

Cooksons Orchard, Yeovil BA20 2FT
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9.8 72 Reviews
  • Cooksons Court, Yeovil
Cooksons Court is a purpose-built nursing home in Yeovil, close to the town's amenities. The architect-designed building has an attractive landscaped garden for residents and their guests to enjoy.

The home offers plenty of activities to take part in, a team of highly-trained and qualified nurses, as well as experienced care assistants to support residents around the clock.

Bedrooms are bright and spacious, with television and telephone connectivity. Cooksons Court has an onsite hairdressing salon, coffee bar, WiFi and IT facilities for residents' use.

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Care Provided by Cooksons Court

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kristie Chubb (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Cooksons Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Cooksons Court fees are adjusted to individual care requirements.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Cooksons Court Reviews (72)

Total of 72, showing 41-60
9.8

Cooksons Court has a Review Score of 9.8 (9.802) out of 10, based on 26 reviews in the last 2 years. Over all time Cooksons Court has 72 reviews.

Overall Experience

  • 61
  • 9
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Date Published

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Review from Hilda Q (Wife of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband died recently after just over three years of being nursed and cared for by the wonderful staff at Cooksons Court Care Home. The home itself is lovely and I cannot praise the workers highly enough - all of them, including those behind the scenes who I never actually met but were important
for everyone’s well-being. Covid, and lockdowns, made their lives so much more demanding and difficult but I always felt my husband was receiving the best possible care and being treated with dignity and kindness. I too was always met with unfailing friendliness and kindness and with great compassion during his final days. He could not have received better end of life care and I am so grateful to everyone involved.

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Review from M B (Son of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

While the home is all very nice and posh, the cleanliness could have been much better, personal hygiene seemed unimportant and dignity was overlooked. In 5 months my mum had one shower, her hair washed once, only able to clean her teeth twice. Her duvet cover was changed only twice/health and safety
seemed very backward. Wasn’t allowed to use bed sides due to “no risk assessment”. Surely the risk is higher for not using them? We were very lucky that the NHS covered our costs but I can say if we had been paying I would have been very disappointed in the way it is run. Most of the staff are good but some less than friendly to the point of complaints made. On discharge, the staff packed up the room before I got the chance to get there and even that seemed a rush, things just thrown in bags with no care or thought.

Reply from Somerset Care, Somerset Care at Cooksons Court

Thank you for taking the time to leave a review for Cooksons Court. We are shocked and saddened to read your comments, as no concerns were raised during your mother's stay with us, and your mother herself commented that it was 'like living in a hotel' and she wished she could stay longer. The physical health, mental wellbeing and dignity of those in our care is our top priority, and the incidents you describe would be in no way acceptable to us. We have attempted to contact you to discuss your concerns directly, and would very much appreciate your getting in touch so that we can put your mind at rest. We hope to speak with you soon.


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Review from Barry N (Resident) assisted by family/friend published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The occupational therapy team were really friendly and helpful. They taught me everything I needed to know. All of the staff were very caring.

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Review from L S (Daughter of Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Cooksons Court Care Home for reabling after a stay in hospital.
I cannot praise enough the wonderful, caring staff at Cooksons Court.
Sadly he passed away recently. He was treated with dignity until the end. My mother and I want to thank everyone involved in his care.

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Review from P H (Respite Resident) assisted by family/friend published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had had two weeks respite care at Cooksons Court Care Home. I was looked after very well. I think all the staff are very caring. I really enjoyed the food there.

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Review from Sonia C (Wife of Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cooksons Court Care Home is a lovely home. The staff are kind and understanding and very helpful. Whilst my husband was in respite it was his birthday and they give him a day to remember with balloons, birthday cake and staff singing him happy birthday. The food is good and the laundry service is exceptional.

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Review from Christine S (Daughter of Resident) published on 16 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we were pleased with the care provided for my mother.
She was admitted for end of life care for two weeks.
The criticism I have is that we were not told that once we were in her room we were not allowed to leave until the end of our visit. Hence, we were spoken to on a few occasions as we
left to talk to someone.
On the second day, we were handed a contract to sign, which we duly did and handed back to reception. This contract appeared to get lost as when Mum passed we were asked three times for information which was on the contract. Where did the contract go and who else saw this confidential information.
We were never spoken to by anyone in charge so were unaware of protocol.
The nursing staff and care workers were very good.

Reply from Somerset Care, Somerset Care at Cooksons Court

Good afternoon, Christine.


Many thanks for taking the time to leave your feedback for Cooksons Court, and also for speaking with us to discuss your concerns. We are pleased to have been able to put your mind at rest regarding our secure handling of confidential data. In line with GDPR, access to contracts are strictly limited, so apologies if team members without access to this information asked you questions which seemed repetitive.


Please accept our apologies for any confusion you experienced around our resident isolation and visiting arrangements. We continue to follow government guidance in these matters, and are sorry if these measures were not made clear to you at the time.


Thank you for your kind words about our nursing team and care staff at Cooksons Court. They were delighted to care for your mother, and we will be sure to pass this feedback on to them.


Best regards,


Somerset Care


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Review from E B (Respite Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very helpful and caring.

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Review from Vernon H (Resident) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Cooksons Court highly enough!
The entire staff have proved to be the most helpful, courteous and cheerful collection of people I have ever had the pleasure of meeting.
Thanks to them, and this wonderful establishment, my whole stay here, which could have been one of the most traumatic
periods of my life, has been one of the most pleasurable.

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Review from Faith W (Respite Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very considerate, cheerful and kind. Nothing too much trouble when asked for help.

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Review from Robert B (Son of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the first lockdown, my mother was hospitalised 5 times after falls. She went to Cooksons Court and she and the family knew she was safe and cared for. She was cared for right up to the time she passed away on Mother's Day. I was unable to get there in time to say goodbye, but the nurse sat with
her and held her hand. She did not die alone but with a very caring human being. I will be forever grateful for the care shown to my mum. Thank you all.

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Review from R L (Son of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 100-year-old Mum was a temporary stay in the YDH rehabilitation unit at Cooksons Court. It was the first time that we as a family had had any experience of dealing with care homes. Her stay happened during a period of Covid lockdown and was required as she had fallen and broken her hip. Given the
restrictions, all aspects of her care while at Cooksons Court was very good. The staff were kind, thoughtful and very helpful. She was in a much better state when she left so grateful thanks to all involved.

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Review from Elsie W (Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is very good.

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Review from Jennifer L (Friend of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we had to arrange for our friend to be cared for in a nursing home, the first home that came to mind was Cooksons Court as two of our friends were already there and we were so very impressed by the very high standards of care, cleanliness, and such friendly staff and we were so happy that our friend
was allocated a room which was lovely, so bright and welcoming and she had the very, very best care. Thank you staff.

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Review from Barry A (Son of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care and support for my mother.

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Review from Emma N (Daughter-in-law of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law had a fall before Christmas and ended up in hospital then into Cooksons Court for a fair few weeks.
We cannot thank all the staff enough for taking such excellent care of her.
We took comfort during the current times knowing that she was safe and well looked after.
She even came
home with painted finger and toe nails which she loved.
They are all stars!

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Review from Elizabeth P (Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is most helpful and kind.

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Review from P S (Respite Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been overwhelmed by the care and support I had here.

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Review from Brenda P (Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been so caring and kind. Whatever job they were doing, you couldn't have asked for better service. They always helped you and nothing was too much trouble for them, with happy smiling faces.

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Review from M H (Respite Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything was strange, but with excellent care and assistance from all staff, I felt comfortable, even when in pain. The physio team did and gave me so much help which gave me confidence. Food not always to my liking as I prefer vegetables not Al Dente.

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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Cooksons Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for Cooksons Court is calculated as follows: ( (247 Excellents x 5) + (52 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 303 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cooksons Court is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Kristie

Kristie Chubb

Job Title: Registered Manager

My name is Kristie Chubb and I am the Manager at Cooksons Court. I have worked in care for over 22 years and started as a Community Support Worker providing care in the community.


I’ve gained invaluable skills, knowledge and qualifications over the years and learnt from some great Managers. These experiences have made me the Manager I am today, providing quality care to our residents and welcoming families in to our home.


Teamwork is very important to me as everyone that works at Cooksons Court has an important role to play to ensure that our residents live the life they choose. I am very passionate and proud of what we all do, and it is important to me that we continue to be the best we possibly can.