Coronation House

38 Norwich Road, Thetford IP24 2JE
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10 15 Reviews
  • Coronation House, Thetford
Conveniently situated just off the A11 and only a short drive from Bury St Edmonds, Coronation House is a new care home which opened in spring 2024.

Offering luxury living for those looking for residential, respite, and dementia care, the team is committed to ensuring residents receive the highest quality care in a welcoming and homely setting.

Care Provided by Coronation House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Teresa Burgess (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2024
    • Number of floors: 2

Funding & Fees Guide for Coronation House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,475
    • Self-Funded Residential Dementia Care from £1,475
    • RESPITE Self-Funded Residential Care from £1,475
    • RESPITE Self-Funded Residential Dementia Care from £1,475
  • At Danforth Care Homes, One Inclusive Fee Covers It All


    Choosing the right care home for yourself or a loved one is a big decision, and we’re here to make it simpler. At Danforth Care Homes, we pride ourselves on offering one inclusive fee across all our homes. This means no unexpected costs or additional fees—ever.


    Here’s what’s included:


    All Levels of Care: Whether needs change over time, our comprehensive care ensures residents always receive the right level of support.


    Accommodation: A comfortable, private room to call home.


    Nutritious Meals: Delicious, chef-prepared meals tailored to residents' preferences and dietary needs.


    Lifestyle Activities: Daily activities and events organized by our dedicated in-house lifestyle team, designed to engage, entertain, and enrich.


    Weekly Services: Visits from a professional hairdresser and chiropodist are part of our commitment to residents’ well-being.


    Our all-inclusive approach ensures peace of mind for residents and their families, so they can focus on what truly matters—quality time together.


  • (these prices are only a guideline, please contact Coronation House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors are welcome at all times, including meal times and special events.


10

Coronation House has a Review Score of 10 (9.994) out of 10, based on 15 reviews in the last 2 years. Over all time Coronation House has 15 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Having had a serious fall, my mum needed some additional help and care to aid her recovery. Coronation House have gone above and beyond to help her recover and have given her excellent care over the last two weeks. The staff are wonderful and kind, nothing has been too much trouble. I would recommend
Coronation House to anyone who needs respite, or any full time care needs.

Reply from jan gibbs, Regional Manager at Coronation House

Thank you so much for your wonderful feedback. We are so grateful for this and I know that the team will be truly appreciative of your kind words. I will make sure these are relayed to them.


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Overall Experience  Overall Experience 5.0 out of 5

Lovely staff. Residents are all so happy. Very welcoming and homely.

Reply from Amy Batchelor, Customer Relations Manager at Coronation House

Thank you for your wonderful review. The whole team at Coronation House pride themselves on delivering outstanding care and offering a warm, welcoming and friendly environment for all visitors. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

My wife has settled really well, and is being well looked after. All the staff are wonderful.

Reply from Amy Batchelor, Customer Relations Manager at Coronation House

Thank you for your wonderful review and kind words about the staff at Coronation House. I am so pleased your wife has settled in so well and your happy with the care she is receiving. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

Awesome care home. Staff are very welcoming and caring. Residents are very well looked after and are very happy. The facilities are fantastic with massive gardens. So much more to do indoors with books, cinema room, games and much much more.

Reply from Amy Batchelor, Customer Relations Manager at Coronation House

Thank you for your wonderful review. I am so pleased you are happy with the care and facilities Coronation House has to offer. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent care and service from all staff.
Superb support, advice and understanding from the management team in a difficult and ongoing situation.
Our resident friend is treated with kindness and dignity even when having a bad day.

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Overall Experience  Overall Experience 5.0 out of 5

Beautiful surroundings - always clean. Staff always make an effort to speak to you and make you feel welcome. Lots of 'extra' days ie afternoon tea.

Reply from Amy Batchelor, Customer Relations Manager at Coronation House

Thank you for your wonderful review and kind words about the fantastic team at Coronation House.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent care and service from all staff.
Superb support, advice and understanding from the management team in a difficult and ongoing situation.

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Overall Experience  Overall Experience 5.0 out of 5

Very helpful and couldn't do enough.
Would certainly recommend Coronation Hose to anyone looking for residential care.

Reply from Amy Batchelor, Customer Relations Manager at Coronation House

Thank you for your lovely review, I am so pleased you found the whole team helpful. Thank you for taking the time to leave us a review.


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Overall Experience  Overall Experience 5.0 out of 5

I can't praise the staff and management of Coronation House enough. My Mum, who is almost 93 has been made so welcome by everyone. Although Mum is only staying while we go on holiday everyone is kindness itself and I can go away knowing that I have nothing to worry about. Thank you.

Reply from Amy Batchelor, Customer Relations Manager at Coronation House

Thank you for your wonderful review, I am so pleased mum has enjoyed her respite stay at Coronation House and you had peace of mind whilst on holiday knowing mum was safe and being well cared for. We will look forward to seeing you again in the future.


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Overall Experience  Overall Experience 5.0 out of 5

My aunt was one of the earliest residents. From day one we have been impressed with the care she has received. The staff have gone out of their way to care, comfort, amuse and entertain.
This new build is great and is more like a hotel. We are very impressed! Honestly, we can't find anything that
could be bettered.

Reply from Amy Batchelor, Customer Relations Manager at Coronation House

Thank you for your wonderful review. I am so pleased your aunt has settled well in her new home at Coronation House and she is enjoying the facilities it has to offer. I will ensure your kind words about the team at Coronation House are shared with them as they all pride themselves on delivering outstanding care and offering a warm and welcoming environment to all visitors and your review confirms the fantastic work they all do. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

Very helpful, kind, and trustworthy. Lovely service and look after residents very well.

Reply from Amy Batchelor, Customer Relations Manager at Coronation House

Thank you for your wonderful review. the whole team at Coronation House pride themselves on delivering outstanding care and offering a warm, friendly and welcoming environment to all visitors. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

We viewed a few homes in town to which Coronation stuck out a mile, best by far. Lovely place, with lovely people, and lovely surroundings.

Reply from Amy Batchelor, Customer Relations Manager at Coronation House

Thank you for your wonderful review, I am so pleased you found Coronation House to be suitable for your loved one. The team prides itself on delivering outstanding care and offering a warm and welcoming environment to all visitors. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

I like it here. I feel safe.

Reply from Amy Batchelor, Customer Relations Manager at Coronation House

Thank you for your wonderful review, I am so pleased to read you are happy and feel safe. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

Lovely home. Good staff.

Reply from Amy Batchelor, Customer Relations Manager at Coronation House

Thank you for your review of Coronation House, I am pleased you have found a lovely atmosphere at the home. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

Nice very clean home, very friendly staff, made to feel welcome. Great feel, and plenty of coffee.
Thanks to all.

Reply from Amy Batchelor, Customer Relations Manager at Coronation House

Thank you for your great review, the staff all pride themselves on offering a warm and friendly atmosphere for all residents and visitors. I am pleased you are enjoying the coffee on offer. Thank you.


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Current Review Score: 10.0 (9.994)

Overview of Review Score

The Review Score of 10 (9.994) out of 10 for Coronation House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.994 for Coronation House is calculated as follows: ( (178 Excellents x 5) + (1 Goods x 4) ) ÷ 179 Ratings = 4.994

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coronation House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Teresa

Teresa Burgess

Job Title: General Manager

Joined: 2024

Teresa has been in the care industry for many years. She began her journey as a care assistant and gradually progressed up the care ladder, accumulating valuable experience and knowledge along the way, eventually assuming the role of home manager.


Her vision for Coronation House is to cultivate a relaxed, homely atmosphere that feels like a family for all residents and visitors alike. She strives for residents to find purpose and enjoy a fulfilling experience in the next chapter of their lives.


Teresa leads a dedicated and experienced care team, all of whom are aligned with her vision and are committed to providing exceptional care to the residents.


Frequently Asked Questions about Coronation House

What types of Care is Coronation House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Coronation House provide?

Palliative Care is an additional type of care provided.

How many Rooms does Coronation House have?

There are 66 Single Rooms.

What are the Facilities & Services at Coronation House?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Coronation House to the centre of Thetford?

0.3 mile(s) as the crow flies, distance by road may be significantly further.