Special offer, Permanent residency only, starting at £1250.00 per week
Free parking available
Crispin Court Care Home - Avery Healthcare has a Review Score of 9.7 (9.700) out of 10, based on 20 reviews in the last 2 years. Over all time Crispin Court Care Home - Avery Healthcare has 103 reviews.
Review from D W (Resident) published on 25 September 2024
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Reply from Julie Tara, Customer Service Manager at Crispin Court Care Home - Avery Healthcare
Thank you for taking the time to review Crispin Court Care Home in Stafford. Your feedback is invaluable to us and our staff team, who go over and above the standards on a daily basis to provide an exemplary level of care. Thank you for your kind words, best wishes.
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Review from P N (Resident) published on 25 September 2024
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Reply from Julie Tara, Customer Service Manager at Crispin Court Care Home - Avery Healthcare
Thank you for taking the time to review Crispin Court Care Home and for your amazing 5-star rating. We are delighted to hear that you enjoyed your respite stay with us, it was a pleasure to have your company at Crispin Court, which gave you & your family the peace of mind that you deserve. We would be happy to welcome you back at any time should the need arise. Please do stay in contact with us, feel free to drop in for tea and cake at any time, the staff & residents would love to see you. Thank you once again for your review.
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Review from Barry D (Resident) assisted by family/friend published on 12 September 2024
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Review from S B (Power of Attorney of Resident) published on 2 September 2024
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Reply from Julie Tara, Customer Service Manager at Crispin Court Care Home - Avery Healthcare
Many Thanks for your excellent 5-star review, we are delighted that you have rated us as Excellent overall, I speak for all the staff at Crispin Court when I say thank you for the 5-star recognition, it is an honour and a privilege to do the job we do. Thank you again.
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Review from S H (Granddaughter of Resident) published on 31 July 2024
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Reply from Julie Tara, Customer Service Manager at Crispin Court Care Home - Avery Healthcare
Thank you for taking the time to review Crispin Court Care Home in Stafford. We are delighted to hear that your Grandmother is enjoying her stay with us in the loving care community that we create, giving you and your family the peace of mind you deserve, Should Grandma decide to stay permanently we would be delighted to accommodate her. Best wishes all at Crispin.
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Review from P J (Respite Resident) published on 29 July 2024
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Review from K B (Daughter of Resident) published on 17 June 2024
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Reply from Julie Tara, Customer Service Manager at Crispin Court Care Home - Avery Healthcare
Thank you for your honest review, It is a pleasure & a privilege to have your Mum Come and stay with us. Crispin Court is a special place, we are all very proud of what we have achieved here. We look forward to accommodating your Mum for her next stay, Thank you again.
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Review from J M (Resident) published on 11 April 2024
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Reply from Sonia Nixon, Home manager at Crispin Court Care Home - Avery Healthcare
Thank you for your review, we are really pleased that we were able to contribute to supporting you to return home and pleased to hear that you are doing well with carers and family.
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Review from Jane T (Daughter of Resident) published on 9 January 2024
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Reply from Julie Tara, Customer Service Manager at Crispin Court Care Home - Avery Healthcare
Thank you for taking the time to review Crispin Court Care Home in Stafford. Your feedback is truly invaluable to us and our team. It is our pleasure to have your mum living with us, giving you and your family the peace of mind that you deserve. Thank you once again for your honest review.
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Review from Linda S (Daughter of Resident) published on 29 December 2023
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Reply from Sonia Nixon, Home manager at Crispin Court Care Home - Avery Healthcare
Thank you for your review, we are pleased that you are happy with the care that Dad is receiving at Crispin Court.
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Review from R J (Daughter of Resident) published on 20 December 2023
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Reply from Julie Tara, Customer Service Manager at Crispin Court Care Home - Avery Healthcare
Thank you for taking the time to review Crispin Court Care Home in Stafford and for your amazing 5-star rating. We are delighted to hear that your mum enjoys her stay with us in the loving, caring community that we create, giving you and your family the peace of mind that you deserve. Thank you once again for your very kind words and honest review.
Best wishes.
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Review from N N (Daughter of Resident) published on 5 December 2023
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Reply from Sonia Nixon, Home manager at Crispin Court Care Home - Avery Healthcare
I am very sorry to hear that you were not happy with the care provided to your father. Crispin Court takes feedback from our residents and their loved ones seriously and would fully investigate your concerns. I would like to invite you for a meeting if possible or alternative please feel free to call me on 01785 785900 (option 2).
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Review from Sally D (Friend of Resident) published on 28 September 2023
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Review from A B (Daughter of Resident) published on 26 September 2023
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Review from Roland S (Son of Resident) published on 18 September 2023
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Reply from Julie Tara, Customer Service Manager at Crispin Court Care Home - Avery Healthcare
Thank you for taking the time to review Crispin Court Care Home in Stafford. Your feedback is truly invaluable to us and our staff team. It is our pleasure to have your Father living with us in the loving care community that we create, giving you and your family the peace of mind that you so deserve. We are delighted to hear that you have recognised the hard work the team at Crispin Court put in. Thank you once again for your 5-star review.
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Review from Victoria B (Granddaughter of Resident) published on 13 June 2023
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Reply from Julie Tara, Customer Service Manager at Crispin Court Care Home - Avery Healthcare
Thank you so much for taking the time to review Crispin Court Care Home in Stafford and for your wonderful 5-star rating. Your feedback is invaluable to us and our staff, who go over and above the standards on a daily basis to provide an exemplary level of care for our residents. Thank you for your kind words, very best wishes.
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Review from Julie H (Daughter of Resident) published on 4 May 2023
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Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare
Thank you for taking the time to review Crispin Court Care Home in Stafford. Your feedback is truly invaluable to us and our staff team. It is our pleasure to have your mum living with us, in the loving care community that we create, giving you and your family the peace of mind that you deserve. We are delighted to hear that your mum likes to participate in the daily activities provided by our talented well-being team. Best wishes, Rachel.
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Review from Gillian S (Respite Resident) published on 11 April 2023
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Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare
Thank you for taking the time to review Crispin Court Care Home in Stafford and for your amazing 5-star rating. Your feedback is invaluable to us and our staff team, who go over and above the standards on a daily basis to provide an exemplary level of care. Thank you for your kind words, best wishes.
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Review from D T (Husband of Resident) published on 11 April 2023
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Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare
Thank you for taking the time to review Crispin Court Care Home in Stafford and for your amazing five-star rating. We are delighted how happy you are with our home and the exemplary service provided by our dedicated staff team. It is a true pleasure to have your wife stay with us in the loving care community that we provide, giving you and your family the peace of mind you deserve. We would be happy to welcome her back at any time should the need arise. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.
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Review from K C (Son of Resident) published on 27 March 2023
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Reply from Sonia Nixon, Home Manager at Crispin Court Care Home - Avery Healthcare
Thank you for your feedback of Crispin Court. We apologise that we did not meet your expectations. We have a different account in this respect but are not able to state any details on here due to data protection. If you would like to discuss this further, or if we can help in the future, please feel free to contact me by phone or email me directly. Best wishes,
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The Review Score of 9.7 (9.700) out of 10 for Crispin Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.700 for Crispin Court Care Home - Avery Healthcare is calculated as follows: ( (204 Excellents x 5) + (11 Goods x 4) + (11 Satisfactorys x 3) + (6 Poors x 2) + (5 Very Poors x 1) ) ÷ 237 Ratings = 4.7
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Crispin Court Care Home - Avery Healthcare is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 May 2020
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 19 Feb 2025
All rooms are en-suite hoisting walk in showers. Rooms come fully
furnished to highest specification, Furniture consists of Double
wardrobe, three drawer chest, Bedside table with lockable drawer,
divan bed, desk and chair & arm chair. We welcome and actively
encourage residents to personalise their rooms by adding favoured
pieces of furniture or small mementoes from home.
Many Bedrooms
overlook our beautiful garden area with raised flower beds, seasonal
planting & immaculate pristine lawns.
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Job Title: Home Manager
Joined: 2024
Tracey Williams, Crispin Court Home Manager.
Tracey joined the Avery Group in 2018 as Home Manager to Hempstalls Hall for 6 years before starting a new venture as Home Manager to our 'Out Standing' home; Crispin Court in Stafford in June 2024.
Tracey's background started within the care sector for Stoke on Trent Council before moving into the private care sector. She has a wealth of experience working with the elderly, dementia care & mental health spanning over 36 years within the care industry.
Tracey is extremely passionate about being able to provide our residents with high quality, person centred care by encouraging the right to personal independence & personal choice. This is possible through supporting residents to live as independently as they wish, and provide opportunities to enhance their quality of life by providing a comfortable, safe, supported and well lead luxurious environment in which to live in.
Tracey is very passionate about our residents having the same rights to facilities and services in the surrounding community as any other citizen, believing that getting older doesn't mean you give up what you enjoy.
Tracey works very closely with her Crispin Court team. She has developed strong relationships and insists on delivering an excellent service through empower her staff to achieve the very best out of their work performance.
Should you wish to visit our beautiful home to meet Tracey & the team,
please call the team, where we very much look forward to meeting you.
Job Title: Home Administrator
Joined: 2016
Claire has over 20 years of experience within the care industry, working mainly as a senior carer within care homes. Claire joined the team at Crispin Court back in 2016, she started working on nights as a senior carer before she was promoted to team leader on days. Claire wanted a new challenge back in 2021 and was offered the position as home administrator.
Claire supports the Home Manager with payroll, contracts for staff and residents, recruitment and she deals with the finances. If you have any questions regarding finances, Claire is happy to help.
Job Title: Client Liaison Manager
Joined: 2016
Tara has worked for Crispin Court since the home was established in June 2016.
Having an extensive client customer care background, of over 30 years, Tara previously worked for Social Services for 8 years prior to moving to the Avery private healthcare sector.
As the CLM, Tara oversees the Front of House Team and works very closely with the Home Management Team. She is committed to delivering the highest standard of service to every new, and existing, client whilst maintaining professionalism, and empathy, which is tailored to the individual.
Tara says; 'It is a pleasure, and a privilege, to be part of the Crispin Court family. You can tell instantly what good care provision looks like, and I fully appreciate how much trust an individual bestows in us when they make Crispin Court their home. Our Team is dedicated to providing the very highest standards of care, encouraging our residents to create new memories with their companions and loved ones. To be a part of their journey is a wonderful privilege.'