Special offer, Permanent residency only, starting at £1250.00 per week
Free parking available
Crispin Court Care Home - Avery Healthcare has a Review Score of 9.7 (9.700) out of 10, based on 20 reviews in the last 2 years. Over all time Crispin Court Care Home - Avery Healthcare has 103 reviews.
Review from T S (Daughter of Resident) published on 28 February 2023
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare
Thank you for taking the time to review Crispin Court Care Home in Stafford. We are delighted to hear that your mother enjoyed her respite stay with us in the loving care community that we create, giving you and your family the peace of mind you deserve. We would be happy to welcome her back at any time should the need arise. Best wishes.
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Review from M B (Daughter of Resident) published on 16 January 2023
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare
Thank you for taking the time to review Crispin Court Care Home in Stafford and for your amazing 5-star rating. We are delighted to hear that your mum enjoyed her respite stay with us, in the loving care community that we create, giving you and your family the peace of mind that you deserve. We would be happy to welcome her back at any time should the need arise. Best wishes.
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Review from N R (Daughter of Resident) published on 16 January 2023
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare
Thank you for taking the time to review Crispin Court Care Home in Stafford and for your amazing 5-star rating. We are delighted to hear that your mum enjoyed her respite stay with us, in the loving care community that we create, giving you and your family the peace of mind that you deserve. We look forward to welcoming her back on her next visit. Best wishes.
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Review from C W (Daughter of Resident) published on 13 January 2023
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare
Thank you for taking the time to review Crispin Court Care Home in Stafford and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team, since being a part of our loving care community, giving you and your family peace of mind. It is also lovely to hear that the choice of food provided daily by our talented culinary team, is so well received. Best wishes.
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Review from Maureen S (Resident) published on 13 January 2023
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare
Thank you for taking the time to review Crispin Court Care Home in Stafford and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your feedback is much appreciated. Best wishes.
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Review from Y R (Daughter-in-law of Resident) published on 12 January 2023
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare
Thank you for taking the time to review Crispin Court Care Home in Stafford and for your amazing 5-star rating. We are delighted to hear that your mother-in-law enjoyed her respite stay with us, in the loving care community that we create, giving you and your family the peace of mind that you deserve. It is also lovely to hear that her health and well-being improved during her short stay. It would be a pleasure to invite her back at any time should the need arise. I will be sure to pass your heartfelt comments on to the rest of the staff team. Best wishes, Rachel.
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Review from Maureen P (Resident) published on 11 January 2023
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5.0 out of 5
Reply from Ryan Farrelly, Marketing Assistant at Crispin Court Care Home - Avery Healthcare
Thank you for reviewing Crispin Court Care Home. It is a true pleasure to care for you and to have you as part of our care community. We are delighted to hear that you are enjoying your time whilst residing at Crispin Court. I will pass on your positive feedback to the rest of our team. Best Wishes.
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Review from Susan R (Resident) assisted by family/friend published on 21 November 2022
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare
Thank you for taking the time to review Crispin Court Care Home in Stafford. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is also nice to hear that you felt supported with your hospital appointment. I will be sure to pass your kind comments on to the rest of the team. Best wishes, Rachel.
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Review from Michael M (Husband of Resident) published on 19 August 2022
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare
Thank you for taking the time to review Crispin Court Care Home in Stafford and for your amazing five-star review. We are delighted to hear that your wife's 80th birthday was such a success and she thoroughly enjoyed her special day. It was a pleasure to celebrate with her in the loving care community that we create. Thank you for your kind words, we look forward to seeing you on your next visit. Best wishes, Rachel.
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Review from J R (Respite Resident) published on 19 July 2022
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5.0 out of 5
Reply from Ryan Farrelly, Marketing Assistant at Crispin Court Care Home - Avery Healthcare
Thank you for reviewing Crispin Court Care Home in Stafford. It was a pleasure to care for you during your stay with us. You are welcome back anytime should you need it. Best wishes.
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Review from David C (Son of Resident) published on 19 April 2022
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare
Thank you for taking the time to review Crispin Court Care Home In Stafford and for your amazing five-star rating. Your feedback is truly invaluable to us and our staff team, who go above the standards on a daily basis to provide an exemplary level of care. Thank you for your kind words, I will be sure to pass them on to the rest of the staff team. Best wishes, Rachel.
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Review from J C (Respite Resident) published on 26 January 2022
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare
Thank you for taking the time to review Crispin Court Care Home. We are delighted to hear how satisfied you are with our home; it is a true pleasure to have you living with us in the loving care community that we create. Best wishes.
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Review from M B (Daughter of Resident) published on 30 August 2021
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5.0 out of 5
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Review from Sallyann O (Daughter of Resident) published on 20 August 2021
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare
Thank you for taking the time to review Crispin Court Care Home and for your amazing five-star review. We are delighted to hear such kind words about our home and the staff; our housekeeping team take great pride in keeping the home clean and welcoming for our residents/visitors alike. The well-being of our residents is our primary concern and we host a variety of activities daily; we are so pleased that the activities are well received and the choice of tasty meals provided by our talented culinary team are appreciated. Best wishes, Rachel.
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Review from Betty B (Resident) published on 19 August 2021
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare
Thank you for taking the time to review Crispin Court Care Home and for your amazing 5-star review. We are so delighted to hear how happy/settled you are in the loving care community that we create. Best Wishes.
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Review from Jane P (Daughter of Resident) published on 12 August 2021
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare
Thank you for taking the time to review Crispin Court Care Home and for your amazing 5-star review. Your kind words about our home and the staff team are truly invaluable to us, we are delighted to hear how satisfied you are with the exceptional level of care your loved one is receiving, giving you and your family the peace of mind you deserve. Best wishes, Rachel
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Review from G B (Daughter of Resident) published on 3 August 2021
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5.0 out of 5
Reply from Sonia Nixon, Home Manager at Crispin Court Care Home - Avery Healthcare
Thank you for the fabulous comments; it is lovely to know that the staff at Crispin Court are valued for their work. Every department continues to amaze me. I will pass on your special mention to our wonderful Customer Service Manager as she will be delighted to receive the amazing feedback. Looking forward to meeting you soon. Take care.
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Review from E T (Niece of Resident) published on 21 December 2020
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5.0 out of 5
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Review from R G (Son of Resident) published on 18 December 2020
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare
Thank you for taking the time to review Crispin Court Care Home. We are really pleased to hear that your Mum enjoyed her stay with us and has booked a return stay. Our staff team always ensure the residents are made to feel welcome and part of the loving community we create. Best wishes Rachel.
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Review from Tony W (Husband of Resident) published on 17 December 2020
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare
Thank you for taking the time to review Crispin Court Care Home and for your lovely feedback. We are glad to hear how well your wife has settled into the loving community that we create. Your kind words are truly invaluable to us and our staff team will be delighted to hear this. Best wishes Rachel.
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The Review Score of 9.7 (9.700) out of 10 for Crispin Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.700 for Crispin Court Care Home - Avery Healthcare is calculated as follows: ( (204 Excellents x 5) + (11 Goods x 4) + (11 Satisfactorys x 3) + (6 Poors x 2) + (5 Very Poors x 1) ) ÷ 237 Ratings = 4.7
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Crispin Court Care Home - Avery Healthcare is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 May 2020
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 19 Feb 2025
All rooms are en-suite hoisting walk in showers. Rooms come fully
furnished to highest specification, Furniture consists of Double
wardrobe, three drawer chest, Bedside table with lockable drawer,
divan bed, desk and chair & arm chair. We welcome and actively
encourage residents to personalise their rooms by adding favoured
pieces of furniture or small mementoes from home.
Many Bedrooms
overlook our beautiful garden area with raised flower beds, seasonal
planting & immaculate pristine lawns.
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Job Title: Home Manager
Joined: 2024
Tracey Williams, Crispin Court Home Manager.
Tracey joined the Avery Group in 2018 as Home Manager to Hempstalls Hall for 6 years before starting a new venture as Home Manager to our 'Out Standing' home; Crispin Court in Stafford in June 2024.
Tracey's background started within the care sector for Stoke on Trent Council before moving into the private care sector. She has a wealth of experience working with the elderly, dementia care & mental health spanning over 36 years within the care industry.
Tracey is extremely passionate about being able to provide our residents with high quality, person centred care by encouraging the right to personal independence & personal choice. This is possible through supporting residents to live as independently as they wish, and provide opportunities to enhance their quality of life by providing a comfortable, safe, supported and well lead luxurious environment in which to live in.
Tracey is very passionate about our residents having the same rights to facilities and services in the surrounding community as any other citizen, believing that getting older doesn't mean you give up what you enjoy.
Tracey works very closely with her Crispin Court team. She has developed strong relationships and insists on delivering an excellent service through empower her staff to achieve the very best out of their work performance.
Should you wish to visit our beautiful home to meet Tracey & the team,
please call the team, where we very much look forward to meeting you.
Job Title: Home Administrator
Joined: 2016
Claire has over 20 years of experience within the care industry, working mainly as a senior carer within care homes. Claire joined the team at Crispin Court back in 2016, she started working on nights as a senior carer before she was promoted to team leader on days. Claire wanted a new challenge back in 2021 and was offered the position as home administrator.
Claire supports the Home Manager with payroll, contracts for staff and residents, recruitment and she deals with the finances. If you have any questions regarding finances, Claire is happy to help.
Job Title: Client Liaison Manager
Joined: 2016
Tara has worked for Crispin Court since the home was established in June 2016.
Having an extensive client customer care background, of over 30 years, Tara previously worked for Social Services for 8 years prior to moving to the Avery private healthcare sector.
As the CLM, Tara oversees the Front of House Team and works very closely with the Home Management Team. She is committed to delivering the highest standard of service to every new, and existing, client whilst maintaining professionalism, and empathy, which is tailored to the individual.
Tara says; 'It is a pleasure, and a privilege, to be part of the Crispin Court family. You can tell instantly what good care provision looks like, and I fully appreciate how much trust an individual bestows in us when they make Crispin Court their home. Our Team is dedicated to providing the very highest standards of care, encouraging our residents to create new memories with their companions and loved ones. To be a part of their journey is a wonderful privilege.'
