Review from Fareena K (Daughter of Resident) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience

My mum is staying at Crispin Court, she extremely enjoys it there, connecting with other residents, she feels carers are lovely and always helpful, nothing is too much trouble for the staff when asked.

Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare

Thank you for taking the time to review Crispin Court Care Home and for your lovely feedback. Your kind words are truly invaluable to us, and our staff team will be delighted to hear this. Best wishes Rachel.

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Review from Aima P (Resident) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience

All staff very helpful. Good facilities.

Reply from Ryan Farrelly, Marketing Assistant at Crispin Court Care Home - Avery Healthcare

Thank you for reviewing Crispin Court Care Home. Our staff team go above and beyond for each resident to ensure that they feel safe and welcome. We are delighted to hear how satisfied you are and that you feel at home here. Kind Regards, Ryan.

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Review from Maureen A J (Resident) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience

Excellent. Can't believe I'm so lucky to be here.

Reply from Ryan Farrelly, Marketing Assistant at Crispin Court Care Home - Avery Healthcare

Thank you for taking the time to review Crispin Court Care Home. We are so delighted to hear how satisfied you are and that you feel at home here. It is a pleasure to have you living in our home. Best Wishes, Ryan.

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Review from Daphne C (Resident) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience

Lovely home. I should have come sooner.

Reply from Ryan Farrelly, Marketing Assistant at Crispin Court Care Home - Avery Healthcare

Thank you for taking the time to review Crispin Court Care Home. Our Highly trained team continue to go above and beyond to ensure each resident feels at home whilst staying at Crispin Court. We are so delighted to hear how satisfied you are living in our home and that you feel so comfortable and welcome here. Best Wishes, Ryan.

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Review from C B (Resident) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience

As a user, I have found it extremely caring and welcoming home. Staff are really helpful. Wonderful home. I am very happy to be here.

Reply from Ryan Farrelly, Marketing Assistant at Crispin Court Care Home - Avery Healthcare

Thank you for taking the time to review Crispin Court Care Home. Our highly trained team go above and beyond to ensure each resident feels safe and comfortable whilst they stay with us and we are thrilled to hear that you feel at home here. Best Wishes, Ryan.

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Review from F P (Niece of Resident) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience

Auntie had an amazing stay at Crispin Court. She was looked after so well and received five-star treatment. Could recommend a stay to anyone.

Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare

Thank you for taking the time to review Crispin Court Care Home and for your lovely feedback. Our staff team will be delighted to hear this. Best wishes Rachel.

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Review from Hope S (Daughter of Resident) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience

My dad stayed there at the start of the year. He absolutely loved his two weeks. The staff are very dedicated to the residents, the well-being team are exceptional and go above and beyond.

Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare

Thank you for taking the time to review Crispin Court Care Home and for your lovely feedback. Your comments are truly invaluable to us and our staff team will be delighted to hear this. Best wishes Rachel.

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Review from Julie H (Daughter of Resident) published on 27 November 2020
Submitted via Website • Report

Overall Experience

Mum has come into Crispin Court for respite care following a broken hip. Cannot thank all the staff for everything they have done and are doing to keep Mum safe and well. Her recovery has been remarkable. Although due to covid restrictions my brother and I have been unable to visit, we have some Skype

calls, and the staff have kept us up to date with Mum's progress. The kindness she has been shown by everyone is clear to see.

Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare

Thank you for taking the time to review Crispin Court Care Home. Our staff will be delighted to hear how satisfied you are with Crispin Court and the care your mother is receiving. Even during these uncertain times, our staff continue to display an exceptional level of care to all our residents and make them feel welcome/part of our amazing community. Best wishes Rachel.

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Review from Gillian W (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience

My sister and I have always been extremely pleased with the care that has been shown to our Mum. However, during these difficult times the care and attention the staff has provided have been outstanding. This has been matched by the excellent communication we have received and the opportunities to visit

our Mum in a safe environment.

Reply from Ryan Farrelly, Marketing Assistant at Crispin Court Care Home - Avery Healthcare

Thank you for reviewing Crispin Court Care Home. It is wonderful to hear how satisfied you are with our home. I will be sure to pass on your positive feedback to our staff team. Many thanks, Ryan.

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Review from Mark T (Son of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience

Moving mum into care was a huge decision for us to make as a family. But Crispin Court made this process so much easier for us. Top-notch communication from our initial enquiry down to regular manager updates that we now receive. We had our first interactive ‘visit’ - amazing to see mum looking so well

and happy. She even cut short our call so she could go and join her ‘friends’ for the activity that was planned. Yes, it’s not the cheapest care home, but to see mum so settled makes every penny worth it. Her mobility and weight have improved so much, I put this down to excellent care, stimulation and encouragement. Now winter is nearing, I have no worries about her safety and well-being, especially given the current restrictions in place. Thank you Crispin Court.

Reply from Ryan Farrelly, Marketing Assistant at Crispin Court Care Home - Avery Healthcare

Thank you for taking the time to review Crispin Court Care Home. It is wonderful to hear how well your mother has settled in our home and becoming apart of our amazing community. Your kind words are truly invaluable to us and our staff team appreciates your positive feedback. Kind Regards, Ryan.

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Review from John W (Son of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience

My mother has been a resident at Crispin Court Care Home for nearly a year. During this time mum has received a fantastic level of care. The staff are very motivated, conscientious and caring. The food is excellent. The building and accommodation are 5 star. The restrictions of covid 19 have understandably

affected visits to see mum. During this time Crispin Court has invested in measures to facilitate distanced visits and digital communication. Within these difficult times, the staff and management have strived successfully to support all concerned. Mother is very happy at Crispin Court. I am very happy with the care mum receives at Crispin Court Care Home.

Reply from Ryan Farrelly, Marketing Assistant at Crispin Court Care Home - Avery Healthcare

Thank you for taking the time to review Crispin Court Care Home and for such lovely feedback. Your kind words are truly invaluable to us and our staff team will be delighted to hear this. Best Wish, Ryan.

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Review from M G (Granddaughter of Resident) published on 30 October 2020
Submitted via Website • Report

Overall Experience

During this period of Covid, I have seen this home go above and beyond in every way possible. I may not be able to see my Nan in person, as those visits are really important for my mum to see her mum, but I can completely follow everything that happens on Social Media, by Skype and my Nan has even mastered

FaceTiming us. The staff are like family, the building was always immaculate and I love seeing how happy my Nan is, despite the level of restrictions in place. This care home clearly demonstrates how it can be done, and we are kept informed every step of the way by the management team. I don’t envy the job these people have looking after our loved ones, but they do it with passion, love and dedication. I look forward to the day I can hug Nan again.

Reply from Ryan Farrelly, Marketing Assistant at Crispin Court Care Home - Avery Healthcare

Hi Michelle, thank you for reviewing Crispin Court Care Home. Our staff team will be delighted to hear such kind words. I will ensure to pass on the message. Best Wishes.

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Review from K C (Daughter of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience

Following a fall in her own home, my 95-year-old mother had to go into hospital and prior to her discharge, we were advised that she would need respite care. Fortunately, Avery Crispin Court had just opened and as it was not far from my own home we arranged a visit. We were impressed with every aspect

of the home and arranged for two weeks respite. My very independent mother settled in well and surprised us all when after about a week she announced that she would like to move to Crispin on a permanent basis. She has now been resident at Crispin for over three years and although admittedly she had some ups and downs, for the most part, she has been very happy with her decision and on most occasions when we visit she tells us "I am very happy here" - what more could we ask? In those three years, the standards in the home have gone from strength to strength. During the recent pandemic, every single member of staff and the management have worked tirelessly to maintain the wellbeing of the residents in their care and each one deserves praise for their contribution.

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Review from Michael B (Brother of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience

I have been very impressed with the home's approach to the Covid-19 lockdown. My sister has had a number of health concerns and they have all been dealt with by Crispin Court and I have been kept fully informed. The reception staff is always helpful. The manager and deputy manager are approachable and

deal with issues effectively.

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Review from Jones D (Son of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience

Our Mom broke her hip at the beginning of lockdown, so we had to find somewhere safe for her to stay to see her through her recovery. Despite having experienced isolation within the home for most of her time there to date and her not being able to see her loved ones, Mom's experience, as well as ours,

has been exemplary. Staff display amazing professionalism and a caring attitude at all times, whilst paying lots of attention to detail. Additionally, we have really appreciated that in recent weeks, we have been able to "within the guidelines" and adhering to social distancing, have 15/30 minute visits with Mom outside. This has made the world of difference to Mom, to such a degree she has decided to stay there permanently. Well done to all at Crispin Court, we will always be grateful to you for seeing Mom through this very difficult time.

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Review from Stephanie O (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience

During these most worrying of times and with all of the media coverage of the crisis in care home, I will forever be grateful that Mum is receiving such outstanding care at Crispin Court. It is extraordinarily difficult to have no personal contact with a lady of 96 with underlying health conditions,

yet all staff at Crispin Court do their utmost to keep me informed about her well being. I receive regular photographs and short film extracts on a regular basis, along with newsletters and WhatsApp calls. Staff are well equipped with PPE and do all that they can to minimise the potential depersonalisation of approach whilst wearing this. Their humour, friendship and genuine care for Mum is evident and the regular updates from the manager are honest and clear. Mum is having a much better social life that am I at the moment, with Mocktail parties, VE Day celebrations and other socially distanced celebrations in beautiful surroundings. My thanks to all staff there.

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Review from Sue M (Daughter of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience

Mum has been a resident at Crispin Court for over 12 months and from the moment of our first visit, we felt welcomed into the Crispin Court family - for that is how it felt. My sister and I are very pleased with the care and respect given to our mum by ALL members of staff, also Mum is constantly telling

us how wonderful the staff are. The home's approach to maintain the spirit and safety of both the staff and the residents during the current COVID19 crisis has been wonderful, we applaud and thank them all for their hard work. Both my sister and I feel reassured that our mum is safe and is being very well cared for and thus would recommend a visit to Crispin Court to anyone who is seeking a care home for a loved one.

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Review from Richard C (Brother of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience

From my initial meetings with the admin team, through to day to day dealings with care staff, I have been very impressed with the professionalism as well as compassion displayed by every member of staff at Crispin Court. I rest assured that my nearest and dearest are in the best place, safe and cared

for.

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Review from Sonia N (Private Carer of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience

Crispin Court is a very well designed residential care home. The Manager and Staff work hard at ensuring the needs of their residents are being met. A large emphasis on person-centred care and well-being. “Avery” promote Care with a difference.
From my own personal experiences of Crispin Court, you’ll

need to look no further if you're looking for respite care or permanent care for your loved one. I would have no hesitation in recommending.

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Review from A M (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience

My mum was in Crispin Court only a short while, but I know she was really happy in there. Words cannot express how lovely and caring every single one of the staff was. They could not do enough for my mum. I would highly recommend Crispin Court to friends and family if they needed care.

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