Crossbrook Court

65 Crossbrook Street, Cheshunt, Waltham Cross EN8 8LU
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6.4 3 Reviews
  • Crossbrook Court, Waltham Cross
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Care Provided by Crossbrook Court

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 15 Service Users
  • Primary Care Categories
  • Learning Disability
  • Mental Health Condition
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Epilepsy
  • Speech Impairment

Good to Know

  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (15)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Residents Kitchenette
  • Television point in own room
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Crossbrook Court Reviews (3)

6.4

Crossbrook Court has a Review Score of 6.4 (6.416) out of 10, based on 1 reviews in the last 2 years. Over all time Crossbrook Court has 3 reviews.

Overall Experience

  • 1
  • 2
  • 0
  • 0
  • 0

Date Published

3
0
0
1
2

Review from Emily C (Resident) published on 3 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good it was good that when I was living there they did parties for zumba. And maybe there should have been more activities together!
But other than that it was good. I enjoyed spending time with staff one to one playing games together. I enjoyed the company making new friends, and bonding with
the staff and I definitely miss everyone there.

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Treated with Dignity

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Review from S A M (Brother of Resident) published on 6 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at this home for a number of years, she has excelled in her personal development and self-care. The staff are amazing, they really care for my sister and she has always received care in a dignified and specialised way. The facilities are always clean and as family members, we are
always made to feel welcome when visiting. They also make sure they celebrate all different holiday events and Christmas is especially good there with the whole place being decorated in a festive fashion.

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Review from Anthonia I (Friend of Resident) published on 21 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I had a very positive experience previously, the facilities are extremely neat and clean, staff were very professional which created a very strong team ethics and a great working environment. It would be great to be part of this great cause once again.

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Current Review Score: 6.4 (6.416)

Overview of Review Score

The Review Score of 6.4 (6.416) out of 10 for Crossbrook Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.1 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.083 for Crossbrook Court is calculated as follows: ( (1 Excellents x 5) + (2 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 12 Ratings = 3.083

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.333 Points relating to the number of positive Reviews for Crossbrook Court is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3. 1 Positive Reviews ÷ 3 = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Crossbrook Court

What types of Care is Crossbrook Court registered for?

Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Crossbrook Court have?

There are 15 Single Rooms.

What are the Facilities & Services at Crossbrook Court?

Close to Local shops, Near Public Transport, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Crossbrook Court to the centre of Waltham Cross?

0.4 mile(s) as the crow flies, distance by road may be significantly further.