Culduthel Care Home

West Heather Road, Inverness IV2 4WS
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9.8 33 Reviews
  • Culduthel Care Home, Inverness
Culduthel Care Home is located in Inverness, which is the heart of the Highlands.

The recent full refurbishment is now complete and the care home offer a choice of luxury rooms. The care home has been custom built to cater for residents who are frail and having nursing or specialist needs and offers en-suite facilities in each room with spacious living areas, dining rooms and lounge areas where residents can socialise with others.

The home has been tastefully designed to be light and spacious and the gardens designed to create an attractive space to enjoy outdoors.

Culduthel provides a wide range of high quality care and personal services, including:

- A choice of classic rooms and executive suites
- A hairdressing and beauty salon for a spot of pampering
- Fresh, seasonal cooking to ensure a balanced and varied diet
- A cinema room for viewing the latest blockbusters
- Highly trained care teams, dedicated to supporting independence, dignity and well-being
- Two café areas for sharing a light refreshment and a bite to eat with friends and family
- A wide range of small living spaces to relax, dine or enjoy hobbies and activities

Meallmore are committed to delivering exceptional standards of care and Culduthel Care Home fully embraces Scotland’s new Health and Social Care Standards: My support, my life.

Staff members at Culduthel have a wealth of experience dealing with a wide range of different cultures and beliefs which enhances the quality of care within the care home. Staffing is variable ranging from Carers/ Nurses /Hotel Services /Hairdresser and Maintenance staff all on hand to help offer clients the best service possible.

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Care Provided by Culduthel Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Denise Scott (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Culduthel Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,700 – £1,700
    • Self-Funded Residential Dementia Care £1,700 – £1,700
    • Self-Funded Nursing Care £1,700 – £1,700
    • Self-Funded Nursing Dementia Care £1,700 – £1,700
    • RESPITE Self-Funded Residential Care £1,700 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,700 – £1,700
    • RESPITE Self-Funded Nursing Care £1,700 – £1,700
    • RESPITE Self-Funded Nursing Dementia Care £1,700 – £1,700
  • (these prices are only a guideline, please contact Culduthel Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Private Parking on site


Culduthel Care Home Reviews (33)

Total of 33, showing 1-20
9.8

Culduthel Care Home has a Review Score of 9.8 (9.846) out of 10, based on 16 reviews in the last 2 years. Over all time Culduthel Care Home has 33 reviews.

Overall Experience

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Date Published

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Review from Donna M (Daughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Culduthel Care Home for the past 3 months, during which time I have been very happy with his care. The staff are very friendly and nothing is too much trouble. There is an extensive range of activities to suit all capabilities and I have accompanied my father to many
of these, which he has enjoyed. The food is varied and nourishing and should he not want anything on the menu there is nothing the staff are not able to provide for him. He eats well and has gained weight in the time he has been there.
The surroundings are beautiful, furnished to the highest standard and there is always tea, coffee and soft drinks available to visitors, along with delicious home baking.
I am always made to feel welcome and can visit any time and stay as long as I like.
I cannot speak highly enough of Culduthel Care Home and feel extremely lucky that my father is now a resident there.

Reply from Cameron, Culduthel Care Home at Culduthel Care Home

Thank you so much for your kind words and for sharing your experience at Culduthel Care Home. We're delighted to hear that your father has settled in well and that you feel confident in the care he is receiving. Our team is dedicated to creating a welcoming, supportive, and engaging environment for both residents and their families, so it's wonderful to hear that you've been able to join in on activities and feel at home when visiting. Ensuring residents have nourishing meals, personalised care, and a warm, inviting atmosphere is at the heart of what we do. Your feedback means the world to us, and we feel privileged to care for your father. If there's ever anything we can do to further support you both, please don't hesitate to reach out.


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Review from B E (Daughter of Resident) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate Culduthel highly enough. The care provided to Mum was excellent with a very person-centered approach. The Activities Team work hard to help residents stay connected to things they love, and introduce them to new experiences. Members of staff nurture relationships with residents and it
was evident that they supported Dad during a very difficult time for him - being separated from Mum for the first time in 60 years /living alone at home.
The home itself is beautifully furnished, maintained, and spotlessly clean. The menu is varied, tempting, and nutritious. Friends /family are always made welcome and offered refreshments - a home-from-home . The improvement in Mum's overall health in the 12 weeks she was resident is remarkable. We are in no doubt that it is due to the exemplary care she received that she has now returned home. Her stay has been a very positive episode for all of us. We will always be very grateful to the wonderful staff at Culduthel who do an amazing job.

Reply from Culduthel Care, Manager at Culduthel Care Home

Thank you for your heartfelt review. We are truly grateful for your kind words and are so pleased to hear that your mum's time with us made such a positive difference. It was an honour to care for her and to support your dad through such a challenging time. We're glad that our person-centred approach, activities, and home environment helped make Culduthel feel like a home-from-home for your family. Seeing the improvement in your mum's health brings us great joy, and we're so happy she's now back home, doing well. Your recognition of the team's efforts means the world to us, and we will make sure to share your gratitude with everyone here. Thank you again for trusting us with your mum's care.


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Review from M P (Daughter of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I struggled with the idea of my Mother going into residential care as her dementia worsened. However, the staff at Culduthel are second to none, not only giving excellent care to my Mum but supporting me through the process too.
The home is clean, tidy, beautifully decorated and laid out, with lovely
facilities like a hair salon, and cinema. There are weekly activities progremme. Choices of menus. My gratitude goes to every member of staff.

Reply from Cameron, Culduthel Care Representative at Culduthel Care Home

Thank you for sharing your experience with us. We understand how challenging it can be to transition a loved one into residential care, especially with dementia. We are incredibly touched by your kind words about our colleague's dedication and support during this process. It's wonderful to hear that you appreciate our clean, beautifully decorated environment and facilities like the hair salon and cinema. We're glad our weekly activities and menu choices have made a positive impact on your mother's care. Your gratitude means the world to us. Thank you for entrusting us with your mother's care.


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Review from R C (Daughter of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am impressed with this home. The residents are treated with dignity and respect. They are known to staff too. My Mother is well-dressed and has good hygiene. I enjoyed the meal in the restaurant, the food was well-cooked and tasty. I love the activities available to the residents.

Reply from Cameron, Meallmore Head Office at Culduthel Care Home

Thank you so much for your kind words about Culduthel Care Home. We are thrilled to hear that you are impressed with the care and respect our residents receive. It's wonderful to know your mother is well cared for and that you enjoyed your meal with us. We take great pride in providing engaging activities and maintaining a high standard of care. Your positive feedback means a lot to our team.


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Review from Deirdre G (Daughter of Resident) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family's experience at Culduthel Care Home has been nothing short of excellent. It is not an easy decision for anybody but the genuinely caring staff, very comfortable rooms, and warm atmosphere has helped Mum settle in very quickly. Surrounding herself with items from home has eased the process
considerably and being able to entertain friends and family in the dining room enables mum to independently enjoy entertaining almost as though she was at home (delicious by the way!). For us, visiting Mum is a very relaxing part of the day and it does feel like visiting her 'at home'. I don't think that moving to a care home is anybody's Plan A but Culduthel Care Home has exceeded everybody's expectations, particularly Mum's. As I say the staff are very kind and treat Mum with dignity at all times. Life is certainly easier and safer. Mum is settled and very comfortable. I am grateful that they have been there for us as a family at what was a difficult decision to make.

Reply from Cameron, Meallmore Head Office at Culduthel Care Home

Thank you for your heartfelt review of Culduthel Care Home. We are touched by your kind words and delighted to hear that your mum has settled in so well. It's wonderful to know that our caring team, comfortable rooms, and warm atmosphere have made this transition easier for her and your family. We are especially pleased that she enjoys entertaining friends and family in our dining room, and that it feels like home for her. Your recognition of our team's kindness and dedication means a lot to us. We are grateful for your trust and are here to continue supporting your family.


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Review from Lorraine M (Daughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having placed my Mother in Culduthel Care Home, I was instantly impressed by the friendly atmosphere and the surroundings which seemed to feel more like a hotel than a care home.
The room that we chose was delightful and my Mother is very happy with it.
The staff are so professional, friendly and
caring and nothing seems to be too much trouble for them.
From the management to all levels of staff there is a genuine commitment to giving the best care and I know that my Mother will be well looked after.
I would highly recommend the Culduthel Care Home to anyone who is looking for a high-quality, safe environment for their loved ones.

Reply from Cameron, Care Home Representative at Culduthel Care Home

Thank you so much for your thoughtful review of Culduthel Care Home. We're truly grateful to hear about the warm and friendly atmosphere you noticed and how much your mother enjoys her room. It's also wonderful to know that our team's professionalism and genuine commitment to care have stood out to you. Your recommendation means a great deal to us, and we're delighted to provide a safe, high-quality environment for your loved one. Thank you for trusting us and taking the time to share your experience.


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Review from Hilary P (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Culduthel is a lovely and very well run care home. My parents were able to be residents there in the same room and to our family it was the next best place to home. The management and staff worked tirelessly to provide the best care for my parents with a genuine interest in their welfare and happiness
and I am deeply grateful to them all. It was a joy to visit my parents knowing that they were in good hands. There was always a warm welcome at the door with smiles and greetings from the staff who would readily give me an update on my parents. They were a professional team yet felt more like friends or extended family. In fact, they were very supportive of the whole family in many ways.
In my experience, I would say that Culduthel is an exceptional care home and I feel blessed that my parents were able to be cared for there.

Reply from Culduthel Care, Manager at Culduthel Care Home

Thank you so much for your heartfelt review. We are deeply touched by your kind words and grateful to have had the opportunity to care for your parents at Culduthel. Knowing that we could provide a home-like environment and that our team felt like extended family to you brings us immense joy. Your appreciation for the care and support we provided is greatly valued. It's our privilege to create a warm, welcoming atmosphere for both our residents and their families. Thank you for trusting us with such an important part of your lives.


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Review from Neil P (Stepson of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Culduthel Care Home is a wonderful example of a care home in every way possible. My step-mother benefitted from the relaxed, homely, comforting surroundings since she moved there. As well as this, the staff and management were all of an excellent quality and were all friendly, engaging and respectful.
My step-mother passed away recently in the care home and I must commend all the staff in the home for their trusted professionalism and their compassion at the time. The whole experience was helped by the personal attention given to us by the staff. I can't talk highly enough about our overall experiences of this care home. Thank you all.

Reply from Cameron, Care Home Representative at Culduthel Care Home

Thank you for sharing your heartfelt experiences with Culduthel Care Home. We are deeply touched by your kind words and grateful for the opportunity to have cared for your stepmother. Please accept our sincerest condolences on your loss. It's heartening to hear that the homely and comforting environment, along with the dedication and respect shown by our team, contributed positively to her time with us. Our team strives to provide not just professional care, but also a warm, engaging atmosphere for all our residents and their families. We understand how challenging these times can be, and we're humbled to have been able to support you with compassion and personalised attention during these difficult moments. Your commendation means the world to us. Please know that our thoughts are with you and your family, and we are here for any further support you may need. Thank you for entrusting us with such an important part of your family's journey.


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Review from Lynn A (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been a resident at Culduthel Care Home for over 5 years now. In that time her care has always been and continues to be phenomenal even when she is struggling. Staff at all levels work as a team and all contribute to Mam's comfort and well-being and are always there if we, as a family need help.
I know she loves them all to bits, but that is only because she feels safe and content (most of the time) and beautifully cared for.

Reply from Cameron, Care Home Representative at Culduthel Care Home

Thank you for your kind words and for entrusting us with your mum’s care at Culduthel Care Home. It's heartening to hear that her experience over the past five years has been phenomenal, even through challenging times. Our colleague's commitment to teamwork, comfort, and well-being is a cornerstone of our care, and we're delighted to know this resonates with both your mother and your family. Knowing she feels safe, content, and loved is the highest praise we could hope for. We appreciate your recognition of our team's efforts and will continue to ensure your mother feels beautifully cared for every day.


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Review from Linda S (Sister of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I remain more than satisfied with the care and attention my sister receives within Culduthel Care Home. She is treated with respect as I am when visiting. Any concerns I have had have been dealt with appropriately by a member of staff or management and specific information or changes in her care or
health is passed to me timeously. Regular reviews with key workers and with other staff have proved to be helpful over this last year.

Reply from Cameron, Care Home Representative at Culduthel Care Home

Thank you for taking the time to share your positive experience with Culduthel Care Home. We are delighted to hear that you are more than satisfied with the care and attention your sister receives. Treating our residents and their families with respect and ensuring effective communication is at the heart of what we do. Your acknowledgement of our staff's responsiveness to concerns and our commitment to keeping you informed about your sister's care and health is greatly appreciated. We are also pleased to know that the regular reviews with our key workers and staff have been beneficial. Please know that your feedback is invaluable to us, and we are here to support you and your sister in every way we can. Thank you for being a part of the Culduthel Care Home family.


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Review from J W (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Culduthel Care Home now for five years and her continuing ongoing care is exemplary. Throughout her stay her ever-changing needs have been met on every level by the caring and professional staff. Their approach with Mum is always with kindness, care and respect. They
are always approachable, friendly and helpful with family and we are always kept informed of Mum’s condition.
The home itself is a lovely environment, very hotel-like with regards to decor and facilities, and always clean and welcoming.
It gives our family peace of mind to know that Mum is receiving such good care, and to that end, we must give the highest praise to all of the staff.

Reply from Cameron, Care Home Representative at Culduthel Care Home

Thank you for sharing your heartfelt experience at Culduthel Care Home. We are deeply gratified to hear about the care your mother has received over the past five years. Our team strives to meet the evolving needs of our residents with kindness, professionalism, and respect, and it's rewarding to know this has been your experience. We're also pleased that the environment of our home adds to the comfort and well-being of your family. Your recognition of our team’s dedication and the peace of mind it brings you is truly appreciated. We remain committed to providing the highest standard of care for your mother and all our residents.


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Review from David M (Son of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father’s final year of life was spent in the wonderfully caring environment that is Culduthel Care Home. It was such a great relief to us when a space became available and throughout that time, the staff befriended him, watched over him, made him comfortable and attended to his many needs. Dad was
admitted on a palliative basis. His final year was quite unexpected but knowing that he was being cared for in such a professional and kindly way has been a great comfort to us all as a family.

Reply from Culduthel Care, Manager at Culduthel Care Home

Thank you from the bottom of our hearts for sharing your experience at Culduthel Care Home. We are deeply grateful for your kind words and humbled by the trust you placed in us during your father's final year of life. It brings us great solace to know that our caring environment provided comfort and friendship to your father. We understand how important it is to provide personalised care and meet the unique needs of each resident, especially those admitted on a palliative basis. We strive to create a compassionate and nurturing atmosphere, where families feel reassured and supported. It warms our hearts to hear that we provided a sense of comfort and relief to you and your family during this period. Thank you for sharing your heartfelt feedback with us. Sending our warmest wishes to you and your family.


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Review from Anne A (Sister of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister recently moved into Culduthel Care Home. From my initial meeting with the manager, I had great confidence that this home was exceptionally well managed. The home itself is a really lovely, homely and very tastefully decorated with quality soft furnishings making it feel more like a hotel.
It has very attractive coffee areas, lounge/dining areas and a hair salon. However, it is the staff that make Culduthel Care Home special. From management through to admin staff, nurses, carers and housekeeping staff, everyone was polite, cheerful, friendly, helpful, supportive and extremely welcoming, which made me feel at ease and completely satisfied that I had made the right choice for my loved one. I was encouraged by staff to customise the room in any way I wished and was helped by the staff to do this, nothing was a bother to anyone. All staff genuinely appear to want to make this home a happy place for the residents and I would have absolutely no hesitation in recommending Culduthel Care Home to anyone.

Reply from Denise Scott, Care Home Manager at Culduthel Care Home

We're deeply touched by your kind words and the trust you've placed in Culduthel Care Home. Our team takes pride in providing a warm, welcoming, and homely environment. We're delighted to hear that your sister's transition has been smooth and that our staff has gone the extra mile to make you feel at ease. Thank you for your heartfelt recommendation; it means the world to us. Your sister's happiness and well-being are our primary focus, and we look forward to continuing to provide exceptional care.


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Review from Lorna M (Daughter of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Culduhel Care Home during lockdown - this was a difficult time and it took dad a long time to settle. Staffing issues and restrictions due to Covid impacted on dad's transition to his new environment. Staff members (with input from the stress and distress team) have spent time and effort
to support dad's care needs and he is now more settled. More activities are now available and dad is included whenever possible. The food is good and we recently enjoyed a restaurant standard meal in the home's private dining room to celebrate dad's birthday.

Reply from Culduthel Care, Manager at Culduthel Care Home

Thank you for completing this review we will ensure that your positive feedback is passed on to the staff team.


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Review from J D (Friend of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are often in Culduthel Care Home visiting an elderly friend and have been very impressed by the care given to residents and also the warm way in which they welcome visitors. The staff are kind and caring and nothing seems to be too much trouble. We have noticed how they engage with
residents as individuals, whether they are in their own room or in the attractive and comfortable day room. It is evident that our friend enjoys conversations with his carers and they show a genuine interest in him as a person, as well as being ready to give help where needed.
The in-house facilities are a real bonus, not least the well furnished café area where residents and their visitors can relax together.
Rooms are spotless and the staff address residents and visitors alike in a warm, friendly way. It is the loveliest care home that I/we have ever visited and our friend has thrived under their care and attention despite his physical limitations. A place we recommend highly.

Reply from Culduthel Care, Manager at Culduthel Care Home

Thank you for taking the time to complete this review, it is very much appreciated, I will pass on your lovely comments to the staff team.


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Review from S R (Daughter of Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Culduthel is a beautifully presented care home. Mum is in a large and comfortable room (with ensuite facilities) it is immaculately clean and tastefully decorated. At every level I have found the staff to be caring and efficient, Mum enjoys the variety of activities on offer and the staff know her very
well. She certainly enjoys the food and the cafe areas are a lovely idea for a change of scene when she has visitors.

Reply from Culduthel Care, Manager at Culduthel Care Home

We really appreciate your feedback on our facilities and our staff team, it is good to hear that your mum is enjoying the food and activities thank you for taking the time to complete a review.


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Review from Yvonne M (Daughter of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum needed some respite care following some illness and whilst awaiting care to be set up at home. When we approached Culduthel Care Home they were very welcoming and informative and made the process seamless. Mum had a delightful room, beautifully furnished and from the first moment on entering was
made very welcome. All her medical and personal needs were met, every staff member had a smile on their face, they always acknowledged you when visiting and there was a visible presence of staff on entering the home. Mum got involved with all the activities and participated in the exercise classes and movie afternoon. She was able to attend the hairdresser and her own chiropodist and our dog was able to visit. Mum enjoyed the food and nothing was too much bother if she fancied something else that wasn’t on the menu. The manager was visible around the home and is very approachable, the home is welcoming, friendly, efficient and professional, this is credit to the manager and all her team.

Reply from Culduthel Care, Manager at Culduthel Care Home

Thank you for your review following your mum's respite stay with us in Culduthel I have passed your wonderful feedback to the team it is very much appreciated.


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Review from R F (Daughter of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For three months I have been a daily visitor and witnessed the most amazing care being given without exception to all residents. I leave each day in awe of the consideration, compassion, friendliness, warmth, patience and loving kindness that is shown by every staff member.
Time is taken to know residents
by name and include them in conversation as they work. Nothing is too much trouble and requests are dealt with speedily.
Residents' rooms are kept spotless and they are encouraged to have mementoes from home.
The atmosphere everywhere is fresh and pleasant and the lounges are bright and homely. The cafe area is wonderful allowing the resident and family to be together in a relaxed setting.
Personal preferences are known and staff do everything they can to accommodate them. The varied menu is nutritionally well-balanced and expertly presented to hotel standards.
Our resident is happy, secure and has flourished beyond anything we could have imagined or hoped for. We are totally positive.

Reply from Culduthel Care, Manager at Culduthel Care Home

Thank you for your very kind comments and for taking the time to complete this review, I will ensure that all levels of staff receive your lovely feedback.


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Review from Katie M (Daughter of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into this care home on 12 March 2020. The day of lockdown in Scotland. We had no idea this was going to happen and had the move planned for months. I literally dropped my mother off and couldn't see her for months. She suffers from dementia and also is totally immobile. The staff were
absolutely fantastic. They were so kind, caring and respectful, we could not have asked for more. Management, nurses and carers all communicate with me very well by telephone and email as I live down south and only get up to see Mum once a month. She has a lovely room, and as dementia progressed, she moved to a different floor into another lovely room. The staff chat with her and joke with her every time they interact with her, they are absolutely marvellous. I can't praise them all enough. I viewed many homes for my mother all over Inverness, and also down in Worcestershire where I live, and not one came anywhere close to this one. We have been very lucky. If beer did care homes!

Reply from Culduthel Care, Manager at Culduthel Care Home

Thank you for your review and lovely comments, we will ensure that they are passed on to the staff team.


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Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A F (Son of Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Culduthel Care Home for over five years and in that time the staff have been excellent. I haven't actually tried the food but it looks very nice. The room is always clean and they look after my mother extremely well and she seems very happy there.

Reply from Anne Mawdsley, Area Manager at Culduthel Care Home

We really appreciate your review of our service. I will ensure that our staff team are aware of your kind words


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Culduthel Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Culduthel Care Home is calculated as follows: ( (160 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 188 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Culduthel Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 24 Jun 2022

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Denise

Denise Scott

Job Title: Care Home Manager

We care passionately about our residents, staff and relatives at Culduthel. I am committed to developing a positive and caring home where people enjoy living and working.


I personally became passionate about caring for the elderly after moving to the Highlands when I was 19 to study nursing and midwifery. I went on to work as a staff nurse and in management with the NHS and the private sector.


We offer a variety of activities to suit resident’s tastes and needs at home. I want to ensure people can still enjoy their hobbies or make new ones, along with meeting new friends. Community outreach and local school engagement is also very important to what we offer.


We provide nutritious meals with great menu choices recommended by our chef and chosen by residents. All dietary requirements are looked after and there are six spacious lounge/dining areas so residents can choose where to enjoy their meals.


I want to ensure residents have fulfilled lives during their time at Culduthel; their well-being is my top priority.


Frequently Asked Questions about Culduthel Care Home

What types of Care is Culduthel Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Culduthel Care Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Culduthel Care Home have?

There are 65 Single Rooms.

What are the Facilities & Services at Culduthel Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Culduthel Care Home to the centre of Inverness?

1.8 mile(s) as the crow flies, distance by road may be significantly further.