Dales House

304 Cottingham Road, Hull HU6 8QA
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3 Reviews
  • Dales House, Hull
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Care Provided by Dales House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 7 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Younger Adults

Good to Know

  • Owner
  • Westwood Care Group Ltd
  • Person in charge
  • Bianca Thompson (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (7)

Facilities

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Dales House Reviews (3)

Over all time Dales House has 3 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
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Date Published

3
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3

Review from Jacqui B (Mother of Resident) published on 2 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We first visited Dales House in December 2016 whilst looking for alternative respite care for our daughter. As we were welcomed into Dales, I knew instantly that this was where I wanted our daughter to come. The feeling I had as we walked around can only be described as a 'huge hug'. The staff are friendly,
approachable and genuinely interested in their families who use their home.
Since our initial visit, our daughter has spent two weekends there and I am so pleased with our decision. She has settled so well because of the professional, attentive and caring staff and their passion for provide a caring, homely and family oriented environment.

Reply from Mary-Jane Hoyle, Registered manager at Dales House

Thank you so much for taking the time to leave a review. We care passionately about the services we provide at Dales House and positive feedback is the greatest compliment we can receive. We strive to be a residential home based upon the principles of family life.


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Review from Rachel I (Mother of Resident) published on 13 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The wonderful, friendly, caring staff at Dales did their utmost to help my son settle in and continue to support him well. A lot of thought and dedication has gone into planning his timetable of activities. The carers have all taken the time and interest to get to know my son and they respond well to
his needs. Communication is excellent and we are always kept informed of events and progress. Choosing Dales was the best decision we made for our son and we are very grateful to management and staff for all their hard work and support.

Reply from Mary-Jane Hoyle, Registered manager at Dales House

Thank you for such positive feedback. We strive to provide outstanding care based on the principles of family life. we love our care home and the members that live there, hearing such comments only spurs us on to try harder!


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Review from John S (Brother of Resident) published on 16 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Best care home, I am so pleased and fortunate to have my brother looked after by a very caring bunch of staff, they are like a family.


They do everything and more to support my brother, activities and days out are of high quality, the manager is a credit to Dales House, attentive to all the needs

my brother requires, which gives my family piece of mind.


She kept close contact with me and is on the ball at all times, a big thank you to all at Dales House.


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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Dales House

What types of Care is Dales House registered for?

Older Person Care, Dementia, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Dales House have?

There are 7 Single Rooms.

How far is Dales House to the centre of Hull?

1.8 mile(s) as the crow flies, distance by road may be significantly further.