Damfield Gardens

1 Bournehurst Drive, off Damfield Lane, Maghull, Liverpool L31 3FA
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8.8 20 Reviews
  • Damfield Gardens, Liverpool
Damfield Gardens is a modern residential and dementia care home for up to 67 older people.

The home is located in Maghull, Liverpool and is close to local shops and amenities as well as public parks, woodlands and a pond.

Every one of their bedrooms includes an en-suite bathroom, a flat-screen television with Freeview and a DVD player, WiFi, a mini-fridge and a telephone point. Other features of Damfield Gardens include: lounges and dining areas, a hair salon, a cinema room, a pub and a café.

Activities coordinators arrange meaningful activities to entertain and stimulate residents, please see on the website and Facebook page: @highpointcareltd.

All meals and refreshments are prepared to meet good nutrition standards and individual dietary requirements, with the kitchen also having a five star hygiene rating.

At Highpoint Care, their ethos is clear: providing exceptional standards of care in beautiful surroundings designed to optimise the quality of life of all their residents.

Highpoint's purpose is to change the perception of adult residential care, demonstrating it's possible to provide a homely, caring environment in which their lovely residents are happy, comfortable and secure.

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Care Provided by Damfield Gardens

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 67 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michelle Francis (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Damfield Gardens

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,170 – £1,180
    • Self-Funded Residential Dementia Care £1,170 – £1,180
    • RESPITE Self-Funded Residential Care £1,170 – £1,180
    • RESPITE Self-Funded Residential Dementia Care £1,170 – £1,180
  • (these prices are only a guideline, please contact Damfield Gardens to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Operate a protective meal time. Visitors are still welcome to visit at this time but will be asked to refrain from going into the dining areas.


  • Parking

  • Visitors car park at the home, if this is full there is room on the road just outside the home to park.


Damfield Gardens Reviews (20)

8.8

Damfield Gardens has a Review Score of 8.8 (8.807) out of 10, based on 7 reviews in the last 2 years. Over all time Damfield Gardens has 20 reviews.

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Review from D L (Daughter of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum has been a resident at Damfield Gardens for 4 years now, and we feel that this is a good care home.
Mum's care is good, the staff work extremely hard to look after her and if we have any concerns they act as quickly as possible to sort problems. We know it would have been much harder to access
medical help for Mum if she'd been living at home. It's true that a number of staff left to work for a new unit that opened in a local hospital, but that was a one-off event, new staff have been recruited, but there are some staff who have been there for a while and who know Mum well. She is loved and cared for by the staff and we know she's in the best place for her.

Reply from Alison Brownbill, Operations Director at Damfield Gardens

Thank you so much for sharing your feedback and for your kind words about Damfield Gardens. We are truly grateful that you've entrusted us with your mum's care over the past four years, and it's lovely to hear that you feel Damfield Garden is the best place for her. Our team works hard to provide the best possible care, and it's reassuring to know that you've felt supported when raising any concerns. We know that staff changes can be challenging, but we're pleased that new team members have joined us and that your mum continues to receive the highest level of care from them. We will always be committed to ensuring your mum is looked after with love and compassion. Thank you again for your thoughtful review. Kindest regards, Alison Brownbill - Operations Director


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Review from Margaret U (Daughter of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a member of the Damfield Gardens family for almost 4 years now and, in that time, I have nothing but praise for the care she has received from the outstanding staff. This year has been particularly difficult as serious health issues have made it impossible for me to visit my mother but
the staff at Damfield Gardens have been a lifeline. Not only have they kept me updated on how my Mum's doing but I have also received several calls checking up to see how I am! Knowing that my Mum is in such a loving environment where her best interests are always put first, has made it possible for me to concentrate on my own recovery. I am looking forward to going to visit her shortly for her 99th birthday!

Reply from ALISON Brownbill, Operations Director at Damfield Gardens

Thank you so much for your kind words. It truly means a lot to us that you feel your mum is in safe and in caring hands at Damfield Gardens. We are proud of our team and knowing that their support has made a difference not only to your mum but also to your own well-being is deeply rewarding. We're so happy to hear you're on the road to recovery and you are looking forward to your upcoming visit to celebrate your mum's 99th birthday! We look forward to welcoming you soon. Kindest regards


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Review from Jayne C (Daughter of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

At the recent Summer Fayre, I was disappointed to see my mother sitting in the lounge, which can be stuffy, (yes I know the temperature is always warm), but I was hoping to see her outside enjoying the fresh air in the garden. If I hadn't visited that day I honestly believe she would not have got out.
She particularly enjoys live music entertainment. Whilst I understand that there are not enough carers/staff, to take residents on a one-to-one basis, I believe she could have been taken out if for a short time.

Reply from ALISON Brownbill, Operations Director at Damfield Gardens

Thank you for your feedback. Our aim was to ensure that all residents had the chance to attend our Summer Fayre. To make this possible, we brought in additional staff who, dressed in their own clothes and assisted in helping residents in and out. We also extended invitations to families and friends to join their loved ones at the event. Since residents could not be left unaccompanied, we had to organise their participation in small groups. Additionally, some residents preferred to remain inside, so we ensured that there was sufficient staff available within the home. I can assure you that every resident was given the opportunity to attend the fayre that day. Kindest regards


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Review from D J (Daughter of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is looked after very well by Damfield Gardens. She is very happy there. A shout out to the staff who are caring and put themselves out to do lots of activities. The Wild West fair particularly was well organised and a fantastic afternoon. They have extracurriculars going on all the time. Mum has
lots of needs which are all met. The home managers keep in touch with me all the time and I would highly recommend this for your loved one. She says the desserts are lovely too all homemade. Can't fault it.

Reply from Alison Brownbill, Operations Director at Damfield Gardens

Thank you so much for your kind and thoughtful words. We are truly grateful for your lovely review and are glad to hear that your mum was happy and well cared for at Damfield Gardens. It was our pleasure to look after her, and we are proud of the dedication our team shows to making every day special for our residents. The Wild West fair was a wonderful event, and we're glad it brought joy to everyone who attended. With kind regards.


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Review from A S (Daughter of Resident) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became a resident at Damfield Gardens in the summer of 2023. After initially having a previous bad experience at a different nursing home, as a family we had our concerns over Mum's placement at Damfield Gardens. Mum had a couple of trigger points for her anxiety which were identified by the staff,
and positive measures were put into place quickly and efficiently to ensure that she settled well. The staff have been brilliant with Mum, she is happy, well cared for, and in a safe environment. She has enjoyed lots of activities that regularly take place. Knowing that Mum is in such good hands has given us enormous reassurance and peace of mind.

Reply from Kishan Patel, Business Development Manager at Damfield Gardens

Thank you so much for your kind words, we're delighted your mum and is now settled and happy. Your compliments will be passed onto the team at Damfield Gardens, I'm sure they will make their day!


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Review from M T (Daughter of Resident) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at Damfield for approx 15 months. She has dementia and is very confused and upset, crying most days. This hasn't changed in the whole period she has been there.
She has had great difficulty settling in and doesn't like to mix with other residents. There have been a number
of occasions she has been admitted to hospital due to falls or other medical reasons.
The staff are very caring and helpful, especially the entertainment ladies who my mum feels really happy with and they always try and include her in everything. My concern is the turnover of carers.
The residents, especially on the top floor, I feel need more stability of happy, helpful, familiar faces. Every day my sister and I visit, there are different agency staff who are not familiar with the needs of my mum or the other residents and are relying on 1 permanent member of staff to tell them what is needed.
In 2023 a lot of the permanent carers left within weeks of each other! I'm not sure what the problem is.

Reply from Kishan Patel, Business Development Manager at Damfield Gardens

Thank you for your kind comments about our carers and activities staff. In relation to your comment about agency staff - please note that like the vast majority of care businesses in England, we are challenged every day by the shortage of carers in the industry (circa 150,000). We are fully aware of this issue and actively recruit every day. We don’t use agency staff by choice.
Our staffing complement on the floor comfortably meets accepted ratios and that doesn’t include the Deputy Managers and Registered Manager. A new Registered Manager started in post on 8th January and is already delivering great results, including with culture and staff motivation. Our main purpose, day in and day out, is to deliver the best service we can to our residents. Despite the challenges faced by, for example, the staffing shortage, our commitment to our residents remains resolute. If you would like to discuss any issues further, please contact our reception and ask to speak to Michelle Francis.


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Review from Julia W (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had to make the most difficult decision being told Mum needed 24-hour care I researched Damfield Gardens and was not disappointed. The place is beautiful and kept spotlessly clean, I immediately felt a warm homely, like family vibe from both staff and residents and I immediately knew this place
was perfect. Mum's room is beautiful overlooking the gardens and is always kept clean. I had a lot of breakdowns whilst visiting Mum adjusting to her not being home but I can honestly say the staff (team) comforted me, reassured me and made me feel like I was also part of the care they give. I've been given so much advice on how to deal with Mum's issues and I truly am so lucky that Mum is where she is. I have observed how much care and compassion they give to the residents. My mum is absolutely adored by all the staff, they are an amazing team and I know she is safe, loved and cared for and is happy. Thank you so much for taking great care of Mum. You are all, every one of you, incredible!

Reply from Kishan Patel, Business Development Manager at Damfield Gardens

Thank you so much for your kind words. These will be passed on to all the staff at Damfield Gardens and will be sure to give them a boost!


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Review from K J (Daughter of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the first lockdown I had to make the hardest decision, the time had come to find a dementia home for my mum, Damfield Gardens Care Home was recommended. Leaving her at the door was heartbreaking but the staff welcomed her with open arms. In the time Mum has been a resident she has been well looked
after, cared for and well-fed. The staff are caring and professional even during the recent unprecedented times (Covid and staff shortages). The management team are approachable and nothing seems to be too much trouble. Her room is always clean and the laundry staff are to be applauded for the mammoth task they take on each day. The staff work hard to keep all the residents stimulated with various activities and themed days. The families are always kept up to date via emails and Zoom meetings. Caring is not just a job it's a vocation.

Reply from Kishan Patel, Business Development Manager at Damfield Gardens

Hello,
Thank you for your lovely review, it's comments like these that give everyone at the home a lift. We'd all definitely agree (especially these past couple of years) that care is not a job but a vocation!


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Review from Elizabeth M (Daughter of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mother has received at this home. They have helped her to settle in and have looked after her extremely well. The staff are very friendly and kind and keep me well informed.

Reply from Kishan Patel, Business Development Manager at Damfield Gardens

Hello Elizabeth,


Thank you for your complimentary remarks, they really are appreciated. This will be passed on to the team at Damfield Gardens caring for your Mum and will give everyone a big boost!


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Review from P E (Daughter of Resident) published on 29 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Damfield Gardens for 18 months. Although we wished she could stay at home, unfortunately, she needed 24-hour care and we looked to find the best place we could for her. At Damfield Gardens, she has been looked after really well. The staff and carers are very pleasant and friendly
and happy to answer any questions we might have, they serve home cooked excellent food and encourage her to take part in activities. My mum always had her hair done once a week at the hairdressers and she has been able to carry on with this as they have a salon on site with a hairdresser coming in twice a week. She always liked to look nice and this has helped keep her morale up along with looking at and walking around the garden with staff and visitors.

Reply from Kishan Patel, Business Development Manager at Damfield Gardens

Thank you very much for your complimentary and honest review, I'll be sure to pass this on to our staffing teams at Damfield Gardens.
Sentiments like these give us all a big boost!


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Review from Angela R (Daughter of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Damfield Gardens for over 3 years. It was a hard decision to make when my mum needed a care home. But it was the best decision I made for my mum and the family. I cannot fault Damfield Gardens or the staff. After 3 years I feel they know me personally and most importantly they are
100% dedicated to my mum's care. 5 stars.

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Review from Colette F (Daughter of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Damfield Gardens about three months ago, I couldn’t wish for a better place for my mum. The anxiety of putting someone you love into care is a step no one wants to face. My mum couldn’t walk after being in hospital after a fall so going back to her flat was not an option. Damfield
Gardens took away that anxiety, my mum settled in very quickly. The staff are amazing and caring and have the residents care at the forefront of their minds. The food is excellent. My mum loves her food and looks forward to her meals. They have activities to stimulate the residents and a garden that is beautiful to go outside when the weather is good. Her room has a patio door where she can sit outside or open for fresh air. I could not wish for a better place. So much so that I have told my kids that’s where I want to go if and when I reach that stage!

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Review from John J (Son of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent almost three years in this care home, with increasing dementia, before passing away in February. The last twelve months have been especially tough due to Covid-19. Throughout her time in the Care Home, mum received the very best of care and the staff were wonderful with her; they became
‘family’. I cannot praise the management and staff too highly and what they achieved over the last year is incredible under very difficult circumstances. Moving a loved one into care is always tough, but I have no regrets about choosing Highpoint Damfield. At the end of mum’s life, the staff were brilliant with her and with me. A big thank you to them all.

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Review from Karen B (Daughter of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently had to make the heartbreaking decision to move Dad into residential care. Due to COVID restrictions, this was not an easy decision to make but the staff at Damfield Gardens have made us feel at ease and have been so attentive. We cannot thank them enough.

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Review from Laura W (Daughter of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Damfield Gardens since November 2018 and what can I say? The professionalism of the staff, the care they take of her (both mentally and emotionally) and the trust she has in them give us immense reassurance that the hardest decision my family has ever had to make has been the right
one for her. Particularly in this extremely difficult COVID-19 times, the home has put the health and wellbeing of the residents and staff at the forefront of their daily lives – as a family, we will forever be grateful.

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Review from Justine G (Daughter of Resident) published on 7 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Damfield Gardens, where he recently passed away. The manner in which this difficult situation was dealt with was exceptional. Dad was shown such care and dignity in his last few days and every effort was made to ensure that he was as comfortable as he could be. As a family,
we were also shown kindness and compassion. Thank you to all staff for your help and support. It meant so much.

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Review from B H (Daughter of Resident) published on 13 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for over 18 months. In that time myself (or my brother) has had no cause for serious complaint. Any small blips have been always sorted out promptly. The staff make this home a real home, their warmth and care is evident every day and I have never seen or heard from any member
of staff any sign of disrespect which at times is a difficult situation. I am so glad we decided on Damfield Gardens for Mum and I thank God every day!

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Review from Rachel M (Daughter of Resident) published on 18 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to make the hardest decision to look for a care home for my mother and after an extensive and exhaustive search and visits, I chose Damfield Gardens and boy what a home!
The staff and manager are lovely, they can't do enough for my mum and me. They've made me feel happy and that my mum is safe
and very well looked after. I thoroughly recommend this home.

Reply from Alison Brownbill, Manager at Damfield Gardens

Thank you so much for taking the time to add your review to carehome.co.uk. I will pass your kind words onto our staff team.


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Review from Paul W (Son of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was in Damfield Gardens for approx 18 months suffering from Vascular Dementia. During his time there the staff were tremendous, they interact brilliantly with the residents and attend to their needs when needed.
The standard of the rooms are excellent, and all the fittings, etc are to the highest
standard.
The home itself is kept extremely clean and tidy.
All staff were extremely helpful and courteous at all times, can't praise them enough.

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Review from David (Son of Resident) published on 17 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was resident at Damfield from June 2018 to February 2019. She was suffering from vascular dementia and displayed some challenging symptoms. I found the caring provided by the staff to be excellent. There will always be challenges with a room full of elderly residents with varying types and
stages of dementia. I was constantly impressed by the effort the staff put into caring for these vulnerable people.

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Current Review Score: 8.8 (8.807)

Overview of Review Score

The Review Score of 8.8 (8.807) out of 10 for Damfield Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.585 for Damfield Gardens is calculated as follows: ( (52 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 82 Ratings = 4.585

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.222 Points relating to the number of positive Reviews for Damfield Gardens is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 7 Positive Reviews ÷ 13.4 = 0.522

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jul 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Damfield Gardens

What types of Care is Damfield Gardens registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Damfield Gardens provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Damfield Gardens have?

There are 67 Single Rooms.

What are the Facilities & Services at Damfield Gardens?

Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Damfield Gardens to the centre of Liverpool?

7.3 mile(s) as the crow flies, distance by road may be significantly further.