Dashwood Manor

Bradley Way, Basingstoke RG23 7GF
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9.8 57 Reviews
  • Dashwood Manor, Basingstoke
Dashwood Manor in Basingstoke focuses on older people’s care, health and wellbeing in beautiful surroundings. The highly experienced team offers a wide range of permanent and respite care services, including residential, nursing and dementia care. They also offer sensitive end of life care.

Residents can enjoy a range of luxury facilities including a café, cinema and hair and beauty salon. Outside there are secure, landscaped gardens for residents to enjoy. Each bedroom is beautifully furnished and has its own en-suite wet room.

The team takes the time to get to know your loved one so that they can deliver personalised care and lifestyle plans to suit each individual, so every resident can live each day in exactly the way they want.

Care Provided by Dashwood Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anna Maria Bieniek-Nawala (Deputy Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Dashwood Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,774
    • Self-Funded Residential Dementia Care from £1,864
    • Self-Funded Nursing Care from £2,014
    • Self-Funded Nursing Dementia Care from £2,104
    • RESPITE Self-Funded Residential Care from £1,984
    • RESPITE Self-Funded Residential Dementia Care from £2,074
    • RESPITE Self-Funded Nursing Care from £2,224
    • RESPITE Self-Funded Nursing Dementia Care from £2,314
  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.


  • (these prices are only a guideline, please contact Dashwood Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
Total of 57, showing 1-20
9.8

Dashwood Manor has a Review Score of 9.8 (9.775) out of 10, based on 25 reviews in the last 2 years. Over all time Dashwood Manor has 57 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

My Mum stayed at Dashwood Manor for two weeks in February. From the start, she was made to feel very welcome by all the staff and fellow residents and enjoyed the friendly atmosphere. The care she received was first-rate, she felt safe and secure, and she particularly enjoyed spending time in the coffee
lounge and library. Altogether her experience was excellent, and we would have no hesitation in revisiting on another occasion.

Reply from Leahanne Wilkinson, Home Manager at Dashwood Manor

Thank you very much for taking the time to leave us feedback about mum's and your experience at Dashwood Manor. It was lovely to see mum make herself at home and make full use of all the facilities at Dashwood Manor. It was a pleasure to get to know mum, and we hope to see you both soon. Please pop in for a drink and a cake when you are passing. Take care. Thank you for your time. Many thanks from the whole team at Dashwood Manor


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Overall Experience  Overall Experience 5.0 out of 5

My great experience goes back not just for March this year but in fact since my Mummy has been in the care of Dashwood. The carers always go above and beyond with their care, their entertainment, keeping me and my sisters updated on all up and coming events and meetings. The care is like I never imagined,
so caring, delicate, preserving dignity where possible, being a friend to hold Mummy's hand when needed and also there for us relatives too. The care home is immaculate in presentation. Right from reception through to the parts of the home that I frequent weekly, all staff have a smile for us and a chat if they can. Recently my Mummy had her wish come true, Dashwood and my sisters and I went to Crufts, a brilliant day out and Mummy's carers were amazing, Mummy had a perfect day. I am so happy with the care Mummy is receiving and long may it continue. Thank you Dashwood for everything you do.

Reply from Leahanne Wilkinson, Home Manager at Dashwood Manor

Thank you very much for taking the time to leave us such wonderful feedback about your experience of Dashwood Manor. I know the whole team were emotional at mum's excitement for her wish to visit Crufts. The day was made so special with you and your sisters experiencing the day with her. The wishing tree shows that older age and dementia are no boundaries for fulfilling wishes. We want peoples time with us to be as fulfilling as possible.
At Dashwood Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one, from the reception team, housekeeping, kitchen and care colleagues. Our aim is to ensure that Dashwood Manor feels like home not just for the residents, but relatives and friends too.


Thank you I will pass on your compliments to the whole team. From the whole team at Dashwood Manor.


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Overall Experience  Overall Experience 4.0 out of 5

My mother's stay was pleasant, the staff were helpful, pleasant and supportive. The facilities, for example the hairdressers and coffee shop, were a big asset. The whole care home is well-presented, clean and has a happy atmosphere. She felt safe and secure. The food could be improved with a little
imagination but was adequate. The dining room was very well presented. She enjoyed her stay and had conversations with other residents and staff, although more stimulating activities would have been welcome.

Reply from Leahanne Wilkinson, Home Manager at Dashwood Manor

Hello J H (daughter Of Resident) thank you very much for taking the time to leave us positive feedback about your experience. I have passed on your feedback to the chef and the lifestyle team. We hold regular residents meeting's where the residents are asked for feedback, ideas or wish's and changes are made. The activities are based on residents wants and wishes, and varied weekly. It was a pleasure to spend time with and get to know her.
Many thanks from the whole Dashwood Manor team, hope we will see you at the dog cafe.


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Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Dashwood for nearly 3 years. She went there, initially for some respite, while waiting for her warden controlled flat to be ready. Unfortunately, she was unable to cope there, and moved into Dashwood permanently in May 2022. While she was there, she engaged with many of the
wonderful staff there. I believe she left them with a strong and lasting memory of her. As a regular visitor, I myself cannot praise the staff highly enough, particularly during her final few days and weeks. They looked after me as well as her and I never felt on my own with my emotions.


The facilities at Dashwood are very good and there's always a friendly face and some delicious baked goods on offer. I would love to single people out for special mention but don't want to leave anyone out. Those who went so far above and beyond know who they are and how much we appreciated them.


Reply from Leahanne Wilkinson, Reviews Team at Dashwood Manor

Thank you very much for taking the time to leave us a positive review about your experience at Dashwood Manor. It was a real pleasure to know your mum, I have missed our chats about cats and camping. Mum certainly enjoyed many of the activities, and it was lovely to grant her wish to have a tattoo of her beloved cat. We are are pleased that you felt welcomed in Mum's home, when ever you visited. Take care, you are always welcome. Many thanks from the whole team at Dashwood Manor.


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Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Dashwood Manor for just over 2 years and she is very happy there; her every need is catered for. The staff are so caring, not just to my aunt but to family members too when we visit. They respect her wishes if she doesn't want to join in on the wide range of activities laid on but
they also know which activities she'd like to attend. Housekeeping is exceptional, catering is very varied and good quality and the nursing staff are very attentive to her needs. The two Receptionists are always very welcoming and helpful, nothing is too much trouble.
All in all, I can't praise and thank Dashwood Manor staff enough; I know my aunt is in very good hands and is happy.

Reply from Leahanne Wilkinson, Reviews Team at Dashwood Manor

Thank you very much for taking the time to leave us positive feedback about yours and your aunt's experience at Dashwood Manor. I will share your review with the team. The lifestyle spend time to understand each person so activities can be tailored individually or enjoyed as a group. It's important that you and all families and friends are welcomed into your loved ones home. That the home maintains its high standards in cleanliness and meals. Thank you from the whole team at Dashwood Manor.


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Overall Experience  Overall Experience 5.0 out of 5

All staff are kind and caring, they have made my dad feel very welcome and integrated him well within the home. My dad is very happy and content since moving in. The activities team have been exceptional and really do go above and beyond to think of new things to get people interested in joining in,
thank you.

Reply from Leahanne Wilkinson, Reviews Team at Dashwood Manor

Thank you very much for taking the time to leave us positive feedback about your experience at Dashwood. It is lovely to see that dad is making good use of all the facilities and making friends. At Dashwood Manor Care Home - Care UK we do set a high standard for ourselves, so we are very pleased to hear that yours and dad's have experience with us has been a positive one.Thank you from the whole Team at Dashwood Manor.


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Overall Experience  Overall Experience 5.0 out of 5

Care of all residents is excellent. The staff go above and beyond to ensure a positive experience for all. Activities are geared to ensure a stimulating and active community is maintained. The food is also excellent.

Reply from Leahanne Wilkinson, Reviews Team at Dashwood Manor

Thank you very much for taking the time to leave us positive feedback about your experience at Dashwood Manor. The team are passionate about care, and ensuring residents lives are fulfilled is a priority. So it is lovely to see that the passion and care are visible throughout the home. I will share your positive review with the team. Thank you again from the whole team at Dashwood Manor.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot tell you how happy my family and I are with Dashwood Manor Care Home in Basingstoke! The minute we entered, it felt so homely. It's just beautiful outside and in - sunny, happy and well-run. What really makes Dashwood Manor different, however, is their staff, who do a wonderful job. All the
staff, from the nurses and carers to the kitchen and cleaners are so sweet, caring and committed. They treat my dad, with courtesy and dignity, and they really do want him to be well.


My dad is treated very well. He's safe, comfortable and happy at Dashwood. They do whatever it takes to treat him like he is special. The food is absolutely great at Dashwood Manor. Dashwood Manor is a very special facility where residents are treated with respect and care. And I have to say, for anyone considering a care home in Basingstoke, Dashwood Manor is a great choice. They've done a lot to help my dad, and we can't thank them enough for their exceptional treatment and care.


Reply from Leahanne Wilkinson, Reviews Team at Dashwood Manor

Thank you very much for taking the time to leave us positive feedback about the care your father has received at Dashwood Manor. We are pleased that you feel like Dashwood Manor is homely and dad is well cared for and thank you for recommending Dashwood Manor to other families looking for care. We set a high standard for ourselves to ensure that the residents receive the very best care, lifestyle and nutritionally balanced meals. It is important that all the residents at Dashwood Manor continue to live a full life. Thank you again from the whole team at Dashwood Manor.


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Overall Experience  Overall Experience 5.0 out of 5

Since Dad arrived at Dashwood Manor mid August this year, I really cannot express my gratitude to all the care staff overseeing dads needs. It has been an extremely tough few months but the relief knowing dad is now well cared for and I can do my daily visits back to being his daughter again, is priceless.
Everyone
is very kind and willing to answer any questions we might have and we are always greeted with a smile.
The variety of meals cooked fresh every day are superb along with the complimentary coffee/cakes that are in reception. Dad has never eaten so well!
I wouldn't hesitate to recommend Dashwood Manor and I'm glad dad gets to call this home.

Reply from Leahanne Wilkinson, Reviews Team at Dashwood Manor

Thank you very much for taking the time to leave Dashwood Manor such positive feedback. It is lovely to see and hear that dad has made Dashwood Manor his home, and you feel you can be his daughter again. It is very important to us that all visitors feel welcome when they visit their loved one or friend in their home. I will let the Chef and his team know that dad is enjoying the food, and the array of cakes and savouries on offer in the cafe for residents and visitors, we all know how important tasty food is in our lives. Thank you again for your lovely review of Dashwood Manor, which I will share with the whole team. Many thanks from all of us at Dashwood Manor.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has Alzheimer's and has been a resident for 2 years. As a family, we can see that she is happy and very well cared for. Dashwood provides regular activities for the residents that can be tailored to their needs. Who would believe that an 84-year-old could go ice skating in a wheelchair and
have the time of her life? That is a picture I will keep. The staff are friendly and willing to answer any questions I have. I am kept updated regularly on her health and can access/request a copy of her records at any time. I also know that they will continue to support our family as my mother's disease progresses. Dashwood truly is a home.

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Overall Experience  Overall Experience 5.0 out of 5

We have been so happy with the care that dad has received at Dashwood Manor. From the outset, all of the staff have been wonderful - from the management and admin team, all of the care staff on Kempshott, the entertainment team, the chefs, the cleaning staff - everyone contributes to making Dashwood
the great place that it is. Dad always seems happy and well looked after, has clean clothes, and immaculate clean bedsheets, and all of the care team and other staff are so kind. We feel confident that we made the right decision to entrust the care of our beloved dad to the team at Dashwood. Thank you all.

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Overall Experience  Overall Experience 5.0 out of 5

On the above date, my car wouldn't start as the battery was flat. I received immediate help from 3 staff members. My car was parked in the home care park and in no time jump leads were produced so I was able to return home. The care and kindness was second to none. Thank you to these outstanding members
of staff.

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Overall Experience  Overall Experience 5.0 out of 5

Dashwood Manor is a lovely, relaxing and well kept home for Dad who recently took up residency in the Austen Suite.
All of the staff are very friendly and helpful.
There are numerous activities and trips organised to participate in which the staff encourage.
Rooms are spacious and very well maintained
as are all areas of Dashwood Manor.
Food variety on the menu is excellent as are the complimentary drinks and snacks in the cafe!
Overall an excellent place for Dad's residency.

Reply from Leahanne Wilkinson, Reviews Team at Dashwood Manor

Hello thank you very much for taking the time to leave us feedback about your experience at Dashwood Manor. It is lovely to see that Dad has settled in and has made new friends, and enjoying the daily life at Dashwood Manor. At Dashwood Manor Care Home - we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback. Thank you for your time, and we look forward to hearing from you. Many thanks from the team at Dashwood Manor.


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Overall Experience  Overall Experience 5.0 out of 5

Overall, very happy with the care my mother is receiving, the staff are friendly and provide great care and entertainment for the residents.
My mother is a very fussy eater, and although the food options are excellent they sometimes do not meet her plain pallet.

Reply from Leahanne Wilkinson, Reviews Team at Dashwood Manor

Hi, thank you very much for taking the time to leave us such positive feedback about your experience at Dashwood Manor. I have been to see Mum and reminded her that there is always an alternative menu she she can pick from if there is not something that she fancies at the time or she is welcome to speak to the chef and advise him of her favourite foods. I have also offered show Mum a three week menu. If there is anything else we can do, please let us know. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedbackMany thanks from Dil and the Dashwood Manor team.


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Overall Experience  Overall Experience 4.0 out of 5

Overall we are very pleased with the care our father receives at Dashwood. However we were dismayed with the content of his recent care plan review. It was inaccurate in many areas and we were compelled to put our concerns into writing. We received an immediate apology and the inaccuracies have now
been addressed and actions put into effect. The nursing staff are extremely caring and supportive of our father and we are very pleased we chose Dashwood among the five other homes we reviewed.

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Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Dashwood since January 2022. I can honestly say that Mum has flourished since going to Dashwood. I am very aware of all the departments and people involved that it takes to achieve this.
I expected at some point that Mum would say she wanted to come away - this has never happened.
Mum loves her suite and is very content. I would also say that this is no mean feat. Mum never wanted to go into a home, but fortunately, Dashwood was built in her local area.
As Mum has had Alzheimer's for nine years, staying local helped. I always said to Mum it is more like a five-star hotel, and it is. Mum does see certain members of staff as family, and for Mum, that is an enormous accolade. I can see why.
I am beyond grateful that many of the staff, including the manager, have been there from the start. For me, knowing Mum is, and she quotes, 'happy' to relatives is invaluable. I know that Mum is always in safe hands, and I have no hesitation in stating how amazing Dashwood is to anyone.

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Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care our mum is getting. She has settled in nicely and enjoys being around more people on a daily basis. She seems to be eating well too. It puts our minds at ease knowing she is well cared for.

Reply from Leahanne Wilkinson, Reviews Team at Dashwood Manor

Hi, thank you very much for taking the time to leave us feedback about your and Mum's experience.
At Dashwood Manor Care Home - the whole team set high standards for themselves, so we are very pleased to hear that your experience with us has been a positive one from the care Mum receives, to activities and the meals she enjoys. It is nice to hear that you have peace of mind, while Mum enjoys life in her new home.
If you would like to provide us any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


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Overall Experience  Overall Experience 5.0 out of 5

Dashwood Manor is a new purpose-built care home with amazing modern facilities for the residents to enjoy if they are able. The biggest asset is the staff, they are always professional, caring and engaging, and above all treat the residents and visitors with respect and dignity.

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Overall Experience  Overall Experience 4.0 out of 5

I’ve found the admin and nursing staff to be very efficient, caring and friendly. Both the building and public areas as well as residents dining, community lounges and library rooms are of a very high standard. The quality and variety of home-cooked food created by in-house chefs who provide 2 or 3-course
meals 3 times a day 7 days a week is commendable.
Having on-site or visiting GP, physiotherapist, hairdresser and chiropodist are all worthy of mention. I am also impressed with the entertainment provided each week including a summer BBQ in the grounds for residents and their families. Also popular is a day each month when family members can bring along their dogs to refresh both the resident's and pets' memories of each other. I would especially like to thank all the nursing staff, especially the carer on the 2nd floor and the lady in reception whom I’ve had most dealings with.

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Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Dashwood for a year now and we are so happy that we chose this care home. The staff and other residents are all so kind, and there is always a friendly face and someone to chat with.
There are lots of activities to keep residents (and visitors!) busy and entertained.
I would recommend
Dashwood as there is a real family feel and the residents are well cared for.

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Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for Dashwood Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.775 for Dashwood Manor is calculated as follows: ( (237 Excellents x 5) + (55 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 298 Ratings = 4.775

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dashwood Manor is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 May 2023

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Requires improvement
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Frequently Asked Questions about Dashwood Manor

What types of Care is Dashwood Manor registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Dashwood Manor provide?

Palliative Care, Convalescent Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Dashwood Manor have?

There are 70 Single Rooms.

What are the Facilities & Services at Dashwood Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dashwood Manor to the centre of Basingstoke?

3.3 mile(s) as the crow flies, distance by road may be significantly further.