Dashwood Manor

Bradley Way, Basingstoke RG23 7GF
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9.8 57 Reviews
  • Dashwood Manor, Basingstoke
Dashwood Manor in Basingstoke focuses on older people’s care, health and wellbeing in beautiful surroundings. The highly experienced team offers a wide range of permanent and respite care services, including residential, nursing and dementia care. They also offer sensitive end of life care.

Residents can enjoy a range of luxury facilities including a café, cinema and hair and beauty salon. Outside there are secure, landscaped gardens for residents to enjoy. Each bedroom is beautifully furnished and has its own en-suite wet room.

The team takes the time to get to know your loved one so that they can deliver personalised care and lifestyle plans to suit each individual, so every resident can live each day in exactly the way they want.

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Care Provided by Dashwood Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anna Maria Bieniek-Nawala (Deputy Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Dashwood Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,774
    • Self-Funded Residential Dementia Care from £1,864
    • Self-Funded Nursing Care from £2,014
    • Self-Funded Nursing Dementia Care from £2,104
    • RESPITE Self-Funded Residential Care from £1,984
    • RESPITE Self-Funded Residential Dementia Care from £2,074
    • RESPITE Self-Funded Nursing Care from £2,224
    • RESPITE Self-Funded Nursing Dementia Care from £2,314

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Dashwood Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Dashwood Manor Reviews (57)

Total of 57, showing 41-57
9.8

Dashwood Manor has a Review Score of 9.8 (9.775) out of 10, based on 25 reviews in the last 2 years. Over all time Dashwood Manor has 57 reviews.

Overall Experience

  • 51
  • 4
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Date Published

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Review from Caroline J (Daughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident here for over six months now. We continue to be happy with the level of care she receives and therefore the quality of her life at Dashwood. We have all just attended a Jubilee party which was put on for the residents and their families - it was a great afternoon and was wonderful
to see the teamwork come together.

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Review from G K (Brother-in-law of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed by the dedication and helpfulness of the carers and the efficiency of the management and support staff.

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Review from Sue F (Daughter of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home with very caring staff and excellent catering. Would like Mum to join in more activities. Thank you to all the staff.

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Review from Rebecca M (Daughter of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been so happy living in Dashwood. The staff are friendly and Dad is so well looked after.

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Review from J C (Daughter of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone on the staff is very caring and our mother is very happy living in the home.

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Review from Julie A (Daughter of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been to Dashwood Manor Care Home for respite care on 2 occasions. It is a hard decision to make to place your Mum in the care of others but I needn't have worried. All the staff have the resident's and their families wellbeing at the forefront of everything they do. It has made the decision
to place her here as a permanent resident much easier as we know she will be well looked after by both the staff and the friends that she has made.

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Review from Karla T (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dashwood Manor has made my mum feel comfortable, respected and most of all cared for and safe. For what has been a difficult year with Mum's needs changing significantly, the staff are so happy to take time to sit with you and go through any worries you have. As a relative, you feel they are there
for you as much as the person they are caring for. I will never be able to thank Dashwood Manor enough for the change that Mum being there has made to our lives.

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Review from Liam C (Grandson of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have treated my grandad with amazing and attentive care. A huge shoutout to Kerry who has been lovely to my grandad since day 1 of him being there and has really looked after him. Dashwood Manor is a beautiful home will great staff.

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Review from Margaret C (Wife of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dashwood Manor is a beautiful care home where my husband is a resident. He is very happy there, and the staff are all exceptionally caring people and he is very well looked after. I feel very confident that he is in very good hands.
The home and gardens are beautifully maintained. Also, he enjoys the
meals provided.
I would have no hesitation in recommending Dashwood to anyone looking for a care home for their loved one

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Review from V T (Wife of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very unhappy with the standard of care for my husband who was there for respite care. The home was unable to cope with the deterioration of his dementia symptoms and his stay with them turned into an ordeal for him and his family. Because of this experience, I strongly cannot recommend it for any sort
of dementia care.

Reply from Samantha Debenham, Personal Assistant at Dashwood Manor

Thank you for your feedback, we appreciate your positive scores around the facilities and cleanliness here at Dashwood Manor. We are very sorry to hear that you’ve not had a positive experience and we do take your concerns seriously. I understand these have been addressed by the management team, but if you would like to discuss this further, please do get in touch.


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Review from Chris P (Son of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I originally had Dad stay at the home for respite for two weeks as his Alzheimers had progressed meaning he was struggling at home. I thought respite would give him and me an idea of whether the time was right to move into a care home. I explained all of this to the team at Dashwood and they were fantastic
in making Dad and I feel welcome, plus have an honest unbiased assessment of his needs.
After respite ended we decided he would stay permanently and the transition was super easy with all the staff from both reception and the caregivers being amazing.
Dad has been there for 5 months now and I’m really pleased with the level of care he receives and the ease of access I have to him 24/7.
A good summary is that one of the carers explained to me that the buses to Dashwood from her house didn’t run on a Sunday morning so she had to get a taxi, but her next statement put a tear in my, she said: “but it’s worth it so see all these lovely people”. True carer!

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Review from Mark B (Son-in-law of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother in Law has been a resident at Dashwood Manor Care Home since October. The home offers great facilities and my Mother in Laws needs are met and she is well cared for.
All the staff have been great and do a really good job at getting to know my Mother in Law and help her settle in and engage
in life within the home.
If my own parents required care home facilities I would not hesitate to recommend Dashwood Manor Care Home to them.

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Review from Alan B (Son of Resident) published on 9 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff at the home so friendly, helpful, very caring and considerate towards my father. They have taken the time and effort to learn about him and his likes and dislikes and most things are done as much as possible to keep his time there very comfortable. He also enjoys being involved
in activities that are well thought through and interesting. Very pleased with all aspects of care. Could do with better Wi-Fi though!

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Review from S B (Daughter-in-law of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father went into full-time residential care in September 2021. He was welcomed into Dashwood Manor by friendly staff - from managers to the whole team. We have been very impressed by everyone's caring nature, treating him with dignity and understanding at all times. Everyone gives him time to express
his wishes, his fears and his choices are always acknowledged. This placement has given us absolute peace of mind knowing that he is receiving the highest level of physical and emotional care, both during the day and throughout the night. We can't thank the staff enough.

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Review from C B (Son of Resident) published on 18 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely experience. Friendly staff. Great facilities, good care when needed. The broadband is not good, making communication near impossible when trying to ring via broadband.

Reply from Samantha Debenham, Personal Assistant at Dashwood Manor

Thank you for your feedback. We are delighted with your positive comments, and we are pleased you have had a good experience with Dashwood Manor. We do apologise that you have had issues with the wi-fi. We always encourage the residents, families, and friends to share any concerns they have, so we can take the appropriate actions. We understand how important it is that the residents of Dashwood Manor can stay connected with their family and friends. Dashwood Manor’s wi-fi is set-up to ensure that the residents are given priority over the wi-fi with a secure connection. Sadly, when Dashwood Manor opened, we did experience some issues, and this was reported immediately. Care UK worked with its suppliers to resolve the issues, and to pinpoint the problem. Once the connectively issue was identified it allowed the suppliers to make the required changes. Care UK’s IT team continue to monitor Dashwood Manor’s wi-fi daily and take the appropriate action.


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Review from C B (Daughter-in-law of Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dashwood Manor has been a great choice of care home for my father-in-law. He settled very well and the staff have managed to encourage him to join in with activities. We are very pleased with the home and its staff.

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Review from Suzie H (Niece of Resident) published on 5 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say but thank you, thank you, thank you!


My Auntie who we care for, with late stage dementia spent 3 weeks respite in the care of Dashwood Manor her partner was very nervous letting his life partner go somewhere unknown, but he needn’t have worried. She was cared for with compassion and

love from all staff from management, carers and housekeeping staff. Her needs were met keeping her dignity at all times, when the time is right I wouldn’t hesitate in her staying here full time. The activities coordinator kept her busy with a range of activities and I can honestly say she has seemed so happy and settled.
Would highly recommend to all.

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Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for Dashwood Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.775 for Dashwood Manor is calculated as follows: ( (237 Excellents x 5) + (55 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 298 Ratings = 4.775

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dashwood Manor is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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