The Denby at Denby Dale

402 Wakefield Road, Denby Dale, Huddersfield HD8 8RP
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9.9 96 Reviews
  • The Denby at Denby Dale, Huddersfield
The Denby is situated in Denby Dale, on the edge of the Pennines, and is a modern and friendly setting offering a place for residents to relax, unwind and socialise with friends and family.

Delivering personalised residential and residential dementia care to older people, the home offers a place for residents to relax, unwind and socialise with friends and family. There are en-suite bedrooms, a hair salon, cinema and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

At The Denby, there are a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at The Denby, the team are able to support everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at The Denby, and the team is dedicated to supporting residents in building strong relationships in the Denby Dale neighbourhood, organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at The Denby to provide the kindest care possible to all residents.

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Care Provided by The Denby at Denby Dale

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Hannah Carrington (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • The Denby at Denby Dale has parking on site.


The Denby at Denby Dale Reviews (96)

Total of 96, showing 21-40
9.9

The Denby at Denby Dale has a Review Score of 9.9 (9.931) out of 10, based on 23 reviews in the last 2 years. Over all time The Denby at Denby Dale has 96 reviews.

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Review from A N (Relative of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good facilities and room surpassed only by the quality of the staff who are always friendly, caring, professional and well-meaning.

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Review from Joanne N (Daughter of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at The Denby for 3 months to date. She has taken a while to settle in, but I have been extremely pleased with, and very grateful to, the staff in every role, for all of their efforts, kindness, and professionalism in caring for Mum. They have gone over and above to make her feel at
home and very well cared for. They have been very supportive of our family and her friends at this difficult time too, I'm particularly impressed with all of the activities and approach to wellness.

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Review from C B (Daughter of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and welcoming. They really care about the patients and get to know everyone. Food is excellent.

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Review from Kathleen K (Daughter of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Even when clothes are marked with room number and name, the items go missing. I've stopped buying clothes because of this. Gifts go missing as well.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at The Denby at Denby Dale

Thank you for bringing these issues to our attention, as we cannot move forward if we are unaware of issues within the home. After our meeting I feel you are satisfied that you can meet with me if you have any issues, so we can resolve them in a timely manner, as when items of clothing have been missing for over a year and we cannot have a description of the items it does make finding them more difficult. I appreciate the time you spent with me to help me look for what was missing and I aim for this to not happen again in the future.


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Review from S B (Daughter of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum had some respite care at The Denby at Denby Dale which she enjoyed. She has now decided to become a permanent resident. She is well cared for by well-trained and friendly staff. The environment is very welcoming and comfortable.

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Review from Kathryn M (Niece of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been wonderful, so kind and helpful to our aunt and to us.

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Review from J J (Daughter of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived in The Denby at Denby Dale for the last six months and she became a changed lady, interacting with all the staff and some of the other residents. I could not have wished for better care for her. She was treated with dignity and love by all the staff, right up to her final breath. And
the care that I received in her final days was wonderful, I was welcomed into the home and allowed to stay with her right up to the end.

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Review from Michael B (Grandson of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, clean environment, overall a good experience. Above average for a care home.

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Review from Matthew B (Grandson of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Plenty of welcoming staff around. Well greeted at the main entrance and invited in with explained precautions. Warm room on a cold day. Staff seem attentive and caring.

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Review from Teresa W (Relative of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been in The Denby now for nearly one year, she arrived rather unwell from the hospital, through lack of nutrition and the correct care. The room is perfect and the furniture has been moved around to meet and suit the needs of a partially sighted person (near blind). She can now walk
again with the aid of a frame.
I've visited many times and I am pleased to say the level of hygiene, care and approachability is of a high standard.
I can leave each time with confidence and reassurance that the correct level of care is being given at all times, and the continuity shines through.
When my relative was being considered for the home the manager was an absolute saint in reassuring me she would put my relative in safe hands and she delivered on her reassurances.
A big thank you to all at The Denby.

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Review from Dave J (Grandson of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful staff. Clean facility. Would recommend.

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Review from J M (Niece of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole, extremely pleased with how my auntie is looked after, especially after her recent fall. And the staff have been very attentive. The staff are very helpful.

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Review from Alison H (Daughter-in-law of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression of The Denby was that it is a modern, up-to-date home with all the modern facilities. The bedrooms are light and spacious, with excellent ensuites. The staff are warm and welcoming and treat the residents with respect and dignity. Management at the home have been very approachable,
helpful and understanding. I have nothing but praise for The Denby.

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Review from Liz K (Daughter-in-law of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I regularly visit my father-in-law in The Denby care home at Denby Dale. I am always welcomed by friendly staff. If we have a problem, the staff are keen to help and always approachable. My father-in-law is very settled in The Denby and feels content and cared for.

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Review from S C (Daughter of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A care home should be caring and The Denby is just that. It also retains staff who possess wide-ranging skill sets. As my mother's needs have changed, The Denby continue to support her in a compassionate and sensitive manner. During the covid crisis, The Denby showed great resilience and team spirit,
during what was a challenging period. The team are thoughtful to me.

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Review from J L (Daughter of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into The Denby on 5th May 2022 after being in another place for four years and seeing a decline in care and services. The difference is remarkable and mum is so happy now. The staff are lovely and friendly, the manager approachable and supportive. The food is good, the place is beautifully
clean and tidy. She is taken on trips, the cinema, for ice cream, the park, none of which happened at the other place. She has settled well and I feel content that she is here.

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Review from Barry S (Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The accommodation is listed, but clean, warm and comfortable. The best asset the Denby has is its staff, who are unfailingly cheerful, hardworking and professional. Better and swifter communication of changes to procedures, rules and regulations impacting on residents would be helpful to both residents
and staff. Also, it would save staff time and allow them to concentrate on all their duties.

Reply from Julie Caygill, Hospital Liaison Team Administrator at The Denby at Denby Dale

Thank you for your feedback it is much appreciated to support us to praise our team and to develop and learn. Following our conversation, we now understand that you would like more in-depth information when changes are made which affect you – such as visiting rules. We have agreed with you that we will provide you with full copies of policies to read in these situations. We are pleased with your feedback and will make sure the staff receive the positive comments you have made.


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Review from Kay B (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother who has multiple and complex needs has been living in The Denby for nearly six months. She has found it difficult to settle and accept this life change, and Covid-19 has made this worse. However, the staff have worked tirelessly with patience and respect to help her settle and she is now beginning
to show signs of being happy and settled.

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Review from Robert P (Son of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, very pleased with the care and support my father receives. He is well looked after by caring staff who know him and treat him as an individual and with dignity.

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Review from William K (Resident) assisted by family/friend published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident at The Denby for twelve months and I feel the home is exceptional. I feel comfortable, content and well cared for.

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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for The Denby at Denby Dale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.931 for The Denby at Denby Dale is calculated as follows: ( (258 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 275 Ratings = 4.931

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Denby at Denby Dale is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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Meet the Team (1)

Hannah

Hannah Carrington

Job Title: Home Manager

“For me, kind care is treating every person with respect and ensuring that their individual needs and wishes are met.”


As a dedicated healthcare professional, Hannah has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked with HC-One for many years, Hannah closely shares the company vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Hannah remarked:


“I love working closely with and supporting our team so that we can continue to improve the quality of life and create a home-from-home for every Resident.”


Hannah’s biggest achievement is working hard in different positions within HC-One before being appointed Home Manager, she is proud to have achieved her career goal. In her spare time, Hannah likes to spend quality time with her family and travel to different countries for holidays.


If you would like to find out more about The Denby, Hannah would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.