The Denby at Denby Dale

402 Wakefield Road, Denby Dale, Huddersfield HD8 8RP
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9.9 96 Reviews
  • The Denby at Denby Dale, Huddersfield
The Denby is situated in Denby Dale, on the edge of the Pennines, and is a modern and friendly setting offering a place for residents to relax, unwind and socialise with friends and family.

Delivering personalised residential and residential dementia care to older people, the home offers a place for residents to relax, unwind and socialise with friends and family. There are en-suite bedrooms, a hair salon, cinema and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

At The Denby, there are a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at The Denby, the team are able to support everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at The Denby, and the team is dedicated to supporting residents in building strong relationships in the Denby Dale neighbourhood, organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at The Denby to provide the kindest care possible to all residents.

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Care Provided by The Denby at Denby Dale

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Hannah Carrington (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • The Denby at Denby Dale has parking on site.


The Denby at Denby Dale Reviews (96)

Total of 96, showing 41-60
9.9

The Denby at Denby Dale has a Review Score of 9.9 (9.931) out of 10, based on 23 reviews in the last 2 years. Over all time The Denby at Denby Dale has 96 reviews.

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Review from Heather C (Daughter of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The overall standard of care at The Denby has deteriorated. The rooms are not cleaned daily and the cleaners appear to have more work than is achievable. Food does not get cut up, napkins are rarely used and cakes/biscuits are not put on plates. Some staff are excellent and some not so. Facilities are
not used due to my mother's reducing mobility. I believe the care/support has declined as my mother has declined. This should not happen!

Reply from Julie Caygill, Hospital Liaison Team Administrator at The Denby at Denby Dale

Thank you very much for your feedback. This is much appreciated and supports us to learn and develop. As you will be aware, The Denby has experienced some significant challenges recently due to the Covid pandemic and this has undoubtedly affected the experience for our residents and staff. We have maintained safety at all times and now all of the team are back at work, we are very focused on making improvements around meal service for our residents. In addition, each department is supported to have sufficient resources to deliver the standards we expect.


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Review from V B (Daughter of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At a time of unprecedented difficulty for the care home sector, the staff at The Denby continue to deliver care with compassion, understanding and respect. The difficulties we experience are a result of government guidelines and the home does its best to navigate around them with the interest of the
residents at the heart of what they do.

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Review from J S (Daughter of Resident) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The main point is that my father seems quite content despite the restrictions that continue to be imposed. He feels at ease in his surroundings, and the staff are amenable. However, he does benefit from spending time outside of The Denby with members of his family, which has been severely limited recently
for obvious reasons. An urgent review of the procedure in this regard is needed though. I am aware that senior management and not the management of the home would be responsible for this.

Reply from Julie Caygill, Hospital Liaison Team Administrator at The Denby at Denby Dale

Thank you for your feedback. Please be assured we are acutely aware of the impact restrictions have on the people we care for and their families. We must, however, follow the instructions provided by the Public Health Department and Government. HC-One does not develop them but must adhere to them as a registered care home. We work closely with the Local Authority and Public Health team to ensure all residents, visitors and colleagues are safe and to prevent the spread of infection. As soon as we are safe to do so, the Local Authority will guide us in supporting less restrictive visiting. As soon as we know, we will let all families know.


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Review from Sue C (Daughter of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers and management are at pains to personalise the experience for my mum. They do this by asking family and by making observations. Now, after a year here, my mum's sensory needs are considered, as are those concerning her mental health. Dishes that Mum is most likely to eat are served up. I am impressed
by the level of care and attention afforded to my mum and also to me, her essential carer.

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Review from Sharon S (Daughter of Resident) published on 23 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't begin to say how happy I am that my mother is residing at The Denby, where I know she is safe and well looked after. Her safety and wellbeing are always at the forefront of the staff, who are all absolutely brilliant. They always keep me informed of even the slightest changes in her care which
goes a long way to ease my mind. I cannot recommend the staff and care at the Denby highly enough and would like to take this opportunity to thank you all very much.

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Review from Judith S (Resident) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant! The staff can't do enough. Been made very welcome. Unable to do activities due to being confined to the room for 14 days isolation - "intake". Unable to answer "value" as not having any savings can only say I am no longer able to care for myself anymore!

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Review from Ian H (Son of Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in the Denby for nearly three months. She was well looked after and was 100 during her stay there. The staff really cared about her. The facilities were modern and well furnished. At her passing, the staff were very caring, compassionate, made the right decision to keep her in the home
and were with her until the end. No hesitation in recommending it.

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Review from Rosemarie L (Friend of Resident) published on 26 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our good friend moved into The Denby at Denby Dale in mid-December. During the pandemic.
This felt really difficult, but the staff were really good at supporting her at what must have been an uncertain time for her.
We appreciate very much the patience shown to our friend, as she can be difficult
and uncooperative at times, so full marks to all at The Denby.

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Review from Gail S (Daughter of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for 4 years. The staff are caring and attentive to the residents' needs. Very clean and bright atmosphere. Mum thinks she is in a hotel. She has dementia but is very much catered for. I would certainly recommend The Denby to anyone looking for a safe and happy home for their
loved ones.

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Review from Susan E (Daughter of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly father has received good care at The Denby for 2 years. In that time his mental and physical health have changed and they have adapted the support he needs, whilst respecting his dignity and desire for independence. They acted appropriately in medical emergencies which occurred particularly
at night, and then accepted and managed his discharge from hospital to settle in again.
Due to Covid these have been very frustrating times for me as a relative who used to go every day, and when/whether visiting can be achieved has been a roller-coaster. I do understand but it has not been easy, and the staff have been patient with daily phone calls from me and my brother living abroad.
What makes the Denby a real gem is the staff of all types - genuinely kind, good-humored and treating my father as an individual. Their response and care to me on his recent death has just illustrated that again. Thank you.

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Review from P W (Son of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is well looked after, kept clean and tidy. He is happy and content. The staff are very friendly and keep me well informed. The furniture and decor are kept to a high standard.

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Review from J H (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Denby at Denby Dale in Huddersfield provided exceptionally excellent care for my father when he needed respite care after being discharged from hospital. The staff are extremely helpful, kind, caring and treat all the residents with utter respect and dignity. I would recommend The Denby to anyone
without exception. Thank you so much to all of you for looking after my dad.

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Review from V B (Respite Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at The Denby for two weeks after having foot surgery and unable to bear weight. I was looked after really well. The staff were so helpful to me. The food was plentiful and excellent. My room was clean and had all the facilities needed - I slept well in a comfortable bed. I would stay again
and now I recommend it to anyone.

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Review from Andrew L (Nephew of Resident) published on 25 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When it was decided my uncle needed to go into a care home, we were given the choice of three to look at. The first one was a non-starter in our eyes, the second was a maybe but when we visited "The Denby" it was an instant decision. The home is very clean, spacious and light, we were made very welcome
by the staff member who showed us around.
We asked quite a number of questions which he answered with no hesitation whatsoever. He also explained the process for a new resident to move in quite plainly and gave us a number of brochures to take away and read. We spoke to a few residents who praised the home and said they would recommend it.
My uncle is thoroughly enjoying living there. The rooms are kept very clean and there is plenty of variety in the food which is plentiful.
The staff are always polite, friendly and very professional when undertaking their duties. We do not need to worry about him at all, he is in good care. Would highly recommend this home.

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Review from E M (Niece of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt thoroughly enjoyed the last three years of her life at The Denby. She never once complained to me and enjoyed chatts with all members of staff she came into contact with. It was a comfort to us knowing that she was settled, content and well cared for. Staff excelled and went the extra mile to
care for her when she returned to the home from the hospital.

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Review from R D (Son of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My late mother (died 27/6/19) regarded Denby Dale as her home and put her faith in all the staff there. It is a pity she was taken from us so soon as our family are sure she would have played a full part in the community.

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Review from Janey C (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the continuing care received by my mother. Staff are in general are happy to help and very approachable and friendly.

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Review from A S (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at The Denby for over 4 years now and though in the past it's gone through ups and downs ay the present moment it is excellent. The staff are a wonderful mix and treat my mother with love and respect. She gets out to local garden centres and coffee shops and is very settled and feels
safe and secure.

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Review from Janet B (Respite Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very quiet. The staff are very friendly and caring. I liked the view from my room watching the world go by.

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Review from L H (Resident) assisted by family/friend published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the new manager has been in place, the home has improved greatly in all areas. I haven't submitted a review before as there has always been negative points over the past 3 years.
Responding to care needed is now much improved. Staff appear much happier and are looking after me very well.

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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for The Denby at Denby Dale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.931 for The Denby at Denby Dale is calculated as follows: ( (258 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 275 Ratings = 4.931

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Denby at Denby Dale is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

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Meet the Team (1)

Hannah

Hannah Carrington

Job Title: Home Manager

“For me, kind care is treating every person with respect and ensuring that their individual needs and wishes are met.”


As a dedicated healthcare professional, Hannah has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked with HC-One for many years, Hannah closely shares the company vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Hannah remarked:


“I love working closely with and supporting our team so that we can continue to improve the quality of life and create a home-from-home for every Resident.”


Hannah’s biggest achievement is working hard in different positions within HC-One before being appointed Home Manager, she is proud to have achieved her career goal. In her spare time, Hannah likes to spend quality time with her family and travel to different countries for holidays.


If you would like to find out more about The Denby, Hannah would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.