The Denby at Denby Dale has parking on site.
The Denby at Denby Dale has a Review Score of 9.9 (9.931) out of 10, based on 23 reviews in the last 2 years. Over all time The Denby at Denby Dale has 96 reviews.
Review from A S (Granddaughter of Resident) published on 10 January 2019
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Review from Margaret W (Resident) published on 5 December 2018
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Review from Carol K (Wife of Resident) published on 31 October 2018
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Reply from Clare Sheehan, Careline Advisor at The Denby at Denby Dale
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your lovely feedback which will be shared with the team. We are very sorry that we did not provide the appropriate equipment required during your husband's stay, we have now ordered a raised toilet seat to have in the home for the benefit of Residents staying with us for respite care. Additionally, we are looking into the different types of mattresses available for the double beds in our suites in order to provide a more comfortable sleeping surface.
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Review from Alison M (Daughter of Resident) published on 29 October 2018
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Reply from Clare Sheehan, Careline Advisor at The Denby at Denby Dale
Thank you for your review, we value all feedback as this helps us to improve our service where required. We are very sorry that your experience was not to the standard we would expect. We aim to greet all our Residents and we would like to apologise that this did not happen. We would like to apologise for the bathroom and equipment issues also, we have raised your concern regarding the billing process and will monitor this with new Residents. I have requested the home to locate the missing articles of clothing and to contact you to arrange for delivery.
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Review from Kevin M (Son of Resident) published on 28 September 2018
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Review from M M (Daughter of Resident) published on 27 September 2018
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Review from Gill M (Friend of Resident) published on 20 September 2018
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Review from Sandra B (Daughter of Resident) published on 19 June 2018
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Review from Alison C (Relative of Resident) published on 31 May 2018
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Review from Victoria R (Friend of Resident) published on 22 May 2018
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Review from M S (Daughter of Resident) published on 17 May 2018
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Review from J H (Daughter of Resident) published on 11 May 2018
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Review from R B (Son of Resident) published on 10 May 2018
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Reply from Clare Sheehan, Careline Advisor at The Denby at Denby Dale
Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you for your kind comments regarding our home. We are disappointed you feel our staff are not positive in their approach – this will be raised at our next staff meeting to help the team develop their skills. Our Residents health and wellbeing is of paramount importance to us, and the Home Manager reviews the cleanliness of the home during her daily walk rounds. Please do not hesitate to liaise with home management if we can be of any assistance whatsoever.
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Review from Anne-Marie D (Relative of Resident) published on 7 May 2018
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The activities co-ordinator is now in place and that is a big plus.
Mum herself has told me how
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Review from Elaine S (Daughter of Resident) published on 13 April 2018
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Review from Mandy (Daughter of Resident) published on 12 January 2018
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I'm not really sure how we would have coped had they not gone above and beyond to help us. We quickly realised it was just physically
The staff are a credit to the company, looking after and assisting the residents with patience and understanding. The home itself is lovely and the photos don't do it justice.
I'd like to sincerely thank ALL the staff and Managers who went out of their way to live up to their mantra of 'The kind care company'.
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Review from Paul J (Son of Resident) published on 21 December 2017
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Review from R D (Husband of Resident) published on 22 November 2017
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Reply from Claire Hurworth, Careline Manager at The Denby at Denby Dale
Thank you for your review, we appreciate all feedback received as this helps us to improve our service where required. We have recently increased our staffing, placing another staff member on shift in the afternoon and a further two senior staff members throughout the day. To promote staff visibility, we have created two senior offices which are located on the ground floor and top floor. A new Deputy has been recruited to the home and a new style of paperwork has been introduced to enable quick access to documents. Thank you also for your kind comments, the team works very hard to deliver kind care to all our Residents. The supporting Home Manager operates an open door policy and is happy to assist with any concerns you might have.
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Review from S H (Son of Resident) published on 1 June 2017
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Review from Maragaret J (Resident) published on 8 May 2017
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The Review Score of 9.9 (9.931) out of 10 for The Denby at Denby Dale is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.931 for The Denby at Denby Dale is calculated as follows: ( (258 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 275 Ratings = 4.931
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Denby at Denby Dale is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
“For me, kind care is treating every person with respect and ensuring that their individual needs and wishes are met.”
As a dedicated healthcare professional, Hannah has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked with HC-One for many years, Hannah closely shares the company vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Hannah remarked:
“I love working closely with and supporting our team so that we can continue to improve the quality of life and create a home-from-home for every Resident.”
Hannah’s biggest achievement is working hard in different positions within HC-One before being appointed Home Manager, she is proud to have achieved her career goal. In her spare time, Hannah likes to spend quality time with her family and travel to different countries for holidays.
If you would like to find out more about The Denby, Hannah would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.