The Denby at Denby Dale

402 Wakefield Road, Denby Dale, Huddersfield HD8 8RP
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10 98 Reviews
  • The Denby at Denby Dale, Huddersfield
The Denby is situated in Denby Dale, on the edge of the Pennines, and is a modern and friendly setting offering a place for residents to relax, unwind and socialise with friends and family.

Delivering personalised residential and residential dementia care to older people, the home offers a place for residents to relax, unwind and socialise with friends and family. There are en-suite bedrooms, a hair salon, cinema and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

At The Denby, there are a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at The Denby, the team are able to support everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at The Denby, and the team is dedicated to supporting residents in building strong relationships in the Denby Dale neighbourhood, organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at The Denby to provide the kindest care possible to all residents.

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Care Provided by The Denby at Denby Dale

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Hannah Carrington (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • The Denby at Denby Dale has parking on site.


The Denby at Denby Dale Reviews (98)

Total of 98, showing 61-80
10

The Denby at Denby Dale has a Review Score of 10 (9.950) out of 10, based on 25 reviews in the last 2 years. Over all time The Denby at Denby Dale has 98 reviews.

Overall Experience

  • 69
  • 25
  • 4
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Date Published

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Review from Janet B (Respite Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very quiet. The staff are very friendly and caring. I liked the view from my room watching the world go by.

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Review from L H (Resident) assisted by family/friend published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the new manager has been in place, the home has improved greatly in all areas. I haven't submitted a review before as there has always been negative points over the past 3 years.
Responding to care needed is now much improved. Staff appear much happier and are looking after me very well.

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Review from A S (Granddaughter of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma needed a place to stay to recuperate and convalesce while she had to remain non-weight bearing.
The Denby have looked after my grandma faultlessly. They have made her feel at home, relaxed and at ease.
I would recommend The Denby to anyone and I would not hesitate to let my grandma come
back if necessary.

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Review from Margaret W (Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very comfortable and well cared for during the short time I stayed at The Denby at Denby Dale.

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Review from Carol K (Wife of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband found ALL the staff to be lovely. The home is beautifully managed and spotless. He found the food to be acceptable and the dining experience excellent. He was delighted with his room but found two negatives:-
1 - he really struggled to get on and off the toilet. It was too low and when he
asked for a high seat they 'didn't have one'.
2 - he found the mattress springs to be very uncomfortable. The staff did their best by putting a duvet on top of the mattress but it should have been a better mattress.

Reply from Clare Sheehan, Careline Advisor at The Denby at Denby Dale

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your lovely feedback which will be shared with the team. We are very sorry that we did not provide the appropriate equipment required during your husband's stay, we have now ordered a raised toilet seat to have in the home for the benefit of Residents staying with us for respite care. Additionally, we are looking into the different types of mattresses available for the double beds in our suites in order to provide a more comfortable sleeping surface.


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Review from Alison M (Daughter of Resident) published on 29 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Although my father said that the carers were kind, I have a problem with the management of The Denby. We installed my father without anyone from management coming to see us and greet us and then they allowed us to bring my father home without acknowledging his stay, saying goodbye or offering any help
with the removal of items of furniture that we had to bring from home.
The bathroom of the room my father was staying in was smelly and I cleaned it before we left. It did not have a raised toilet seat or adequate handrails and my father has very poor mobility. We went home and brought a seat from his own bathroom.
The bills for his care came in three parts the first two before his stay was over. No acknowledgement of payment was given when I paid the bill. We are missing two items of clothing that were labelled. No communication since.
This was the first time we had used respite care and it made us feel very uncomfortable. I don't think we could recommend the experience.

Reply from Clare Sheehan, Careline Advisor at The Denby at Denby Dale

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are very sorry that your experience was not to the standard we would expect. We aim to greet all our Residents and we would like to apologise that this did not happen. We would like to apologise for the bathroom and equipment issues also, we have raised your concern regarding the billing process and will monitor this with new Residents. I have requested the home to locate the missing articles of clothing and to contact you to arrange for delivery.


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Review from Kevin M (Son of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Denby has greatly improved recently regarding the stability of personnel, food and social activity. Communication and resident welfare are now very good.

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Review from M M (Daughter of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a lovely time, would definitely go in again when I go on holiday again.
Would have liked more activities though and maybe more staff because they were short staffed.

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Review from Gill M (Friend of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite my friend being ill and needing hospitalisation during her stay the staff were a great support in her recovery from not eating properly for months, to her eating small amounts 3 times a day. Thus her mobility, general wellbeing and independence in her personal care improved. I greatly appreciated
the support the staff gave me in encouraging her to remain at The Denby over the bank holiday so we could put rails up in the shower and get a care package in place.

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Review from Sandra B (Daughter of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in The Debby for almost 4 months and she is very happy and well cared for after a stroke and a heart attack in January left her vulnerable and unable to do things for herself. All the staff are very caring and update relatives regularly with any updates. The rooms and facilities are excellent
and the food is varied and well cooked.

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Review from Alison C (Relative of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere as soon as you walk in through there door is overwhelming and cheerful.
The care my mother has received in her final days is absolutely brilliant. She has been shown loves, care, dignity and kindness making her final days tolerable.
Thank you to all staff from domestics, carers, chefs
and management.

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Review from Victoria R (Friend of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful place! My friend has been very happy. He did, as did many of the residents, miss a member of staff when she left and he was upset by the change in management but now things are getting better. The new staff are welcome additions.

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Review from M S (Daughter of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First impressions of talking to new manager were excellent. She wore a suit and was very friendly but professional and cheerful. The staff are very approachable and answer questions directly very well. Things seem to get done when asked, not delayed or fobbed off. Nice to have a shower in bedroom and
no irritating buzzers!! Much quieter ambience than previous care homes.

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Review from J H (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Denby has recently had a new manager and, so far, my mother has experienced nothing but good care and consideration. She always speaks very highly of the staff and the way she is treated.

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Review from R B (Son of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A lovely home, which would benefit from some stronger management of the care standards. More stimulation for residents required.
There are some good practices within the home but staff need to be positive and proactive when engaging with residents.
Cleanliness is good and with a little work, this
home would be excellent.

Reply from Clare Sheehan, Careline Advisor at The Denby at Denby Dale

Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you for your kind comments regarding our home. We are disappointed you feel our staff are not positive in their approach – this will be raised at our next staff meeting to help the team develop their skills. Our Residents health and wellbeing is of paramount importance to us, and the Home Manager reviews the cleanliness of the home during her daily walk rounds. Please do not hesitate to liaise with home management if we can be of any assistance whatsoever.


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Review from Anne-Marie D (Relative of Resident) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are kind and happy and willing to help other residents have told me they are happy (and that is when staff are not around). The home is modern and bright and Mum's needs are all being met.


The activities co-ordinator is now in place and that is a big plus.


Mum herself has told me how

lovely the staff are and how pleasant the food is.

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Review from Elaine S (Daughter of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my partner were delighted with the care home services.
When we picked Dad up after his respite he looked well and cheery.
He was supposed to be here for the full two weeks (with a possibility he would stay permanently).
However, our social worker visited one afternoon and found him in
a sorry state, all upset and calling for a doctor! She was not happy to find him like this and intervened telling us to pick him up and return him home. Please note I believe she caught him at a bad time.

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Review from Mandy (Daughter of Resident) published on 12 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At a time when our family were faced with my Dad unexpectedly going into hospital, leaving Mum unable to cope at home on her own, The Denby was a godsend to us.


I'm not really sure how we would have coped had they not gone above and beyond to help us. We quickly realised it was just physically

impossible to ensure someone could be with Mum 24/7 to ensure her safety while Dad was in hospital.
HC One and The Denby stepped in and quickly arranged for an emergency respite placement for my Mum. Within a few short hours (and very late in the evening) my Mum was at the care home where the staff quickly put her at ease and helped her to settle in.


The staff are a credit to the company, looking after and assisting the residents with patience and understanding. The home itself is lovely and the photos don't do it justice.


I'd like to sincerely thank ALL the staff and Managers who went out of their way to live up to their mantra of 'The kind care company'.


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Review from Paul J (Son of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is new to the home and suffers from dementia and needs care due to his illness. When we first entered the home we knew it was the place for him and we have not been disappointed. The building and furnishings are immaculate and the staff so friendly and caring. Nothing is too much trouble for them.
There is an activities coordinator which is a real boost for dad and he enjoys the company of others which he sadly missed living alone. I can honestly heartily recommend this home. You have to see it to believe what a lovely place it is.

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Review from R D (Husband of Resident) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a cheery greeting when met by staff, although rudderless all summer and staff thin on the ground, often slow to answer residents' calls for help, due to insufficient staff maybe.
The carers do give very good and attentive care but seem to have to devote a large percentage of time to inevitable
paperwork.
The staff are all very well selected, including the laundry lady and activity lady, sensitively making sure all join in.

Reply from Claire Hurworth, Careline Manager at The Denby at Denby Dale

Thank you for your review, we appreciate all feedback received as this helps us to improve our service where required. We have recently increased our staffing, placing another staff member on shift in the afternoon and a further two senior staff members throughout the day. To promote staff visibility, we have created two senior offices which are located on the ground floor and top floor. A new Deputy has been recruited to the home and a new style of paperwork has been introduced to enable quick access to documents. Thank you also for your kind comments, the team works very hard to deliver kind care to all our Residents. The supporting Home Manager operates an open door policy and is happy to assist with any concerns you might have.


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Current Review Score: 10.0 (9.950)

Overview of Review Score

The Review Score of 10 (9.950) out of 10 for The Denby at Denby Dale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.950 for The Denby at Denby Dale is calculated as follows: ( (286 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 299 Ratings = 4.95

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Denby at Denby Dale is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Hannah

Hannah Carrington

Job Title: Home Manager

“For me, kind care is treating every person with respect and ensuring that their individual needs and wishes are met.”


As a dedicated healthcare professional, Hannah has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked with HC-One for many years, Hannah closely shares the company vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Hannah remarked:


“I love working closely with and supporting our team so that we can continue to improve the quality of life and create a home-from-home for every Resident.”


Hannah’s biggest achievement is working hard in different positions within HC-One before being appointed Home Manager, she is proud to have achieved her career goal. In her spare time, Hannah likes to spend quality time with her family and travel to different countries for holidays.


If you would like to find out more about The Denby, Hannah would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.