Fees include: accommodation, care, utilities, meals & refreshment throughout the day, housekeeping and laundry. Excluded are: hairdressing, chiropody, and any therapies not prescribed by the NHS.
Dorking Manor Care Home has a Review Score of 8.5 (8.513) out of 10, based on 4 reviews in the last 2 years. Over all time Dorking Manor Care Home has 4 reviews.
Review from L B (Friend of Resident) published on 20 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lesley Loizou, Regional Community Relations Lead at Dorking Manor Care Home
Thank you so much for a lovely review, you are far too young to join us for many years to come but we love seeing you come and visit M so regularly, she is always so delighted to see you, and it was lovely of you to say we treat everyone as a family because that is how we see our home as one big extended family unit. See you soon.
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Review from R C (Wife of Resident) published on 19 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lesley Loizou, Regional Community Relations Lead at Dorking Manor Care Home
Thank you for your lovely review, it has been an absolute pleasure to look after your charming husband, and we always love your visits when you regale us with your stories. Look forward to seeing you soon.
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Review from Chris G (Son of Resident) published on 17 March 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Lesley Loizou, Regional Community Relations Lead at Dorking Manor Care Home
Thank you for your lovely review, we miss mum here but hope she has settled well into Charrington Manor our sister home. We were delighted we could look after her whilst you were waiting for a room to become available. Our new Lifestyle & Wellbeing Lead starts work with us on Monday 17th March and has lots of ideas for how we can entertain our residents which are increasing rapidly.
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Review from J H (Friend of Resident) published on 11 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lesley Loizou, Regional Community Relations Lead at Dorking Manor Care Home
Thank you so much for your positive review, it is always a pleasure to see you at Dorking Manor and thank you for all the support you show. Lesley
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The Review Score of 8.5 (8.513) out of 10 for Dorking Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.6 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.875 for Dorking Manor Care Home is calculated as follows: ( (42 Excellents x 5) + (6 Goods x 4) ) ÷ 48 Ratings = 4.875
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.638 Points relating to the number of positive Reviews for Dorking Manor Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 4 Positive Reviews ÷ 15.2 = 0.263
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Care Home Manager
Joined: 2024
With over 30 years of experience in the care industry, Emma the Home Manager of Dorking Manor brings a wealth of expertise and passion to the role. Leading a dedicated team carefully selected for their compassion and experience, they are committed to delivering the highest standard of care for every resident. Their focus is on enabling residents to lead truly meaningful lives in a luxurious and nurturing environment. Additionally, they are devoted to ensuring that Dorking Manor remains an active and cherished part of the local community, creating a home filled with love, joy, and laughter.
"I am committed to leading a team that is passionate about delivering outstanding care and creating a warm, supportive environment for our residents. My focus is on ensuring that every individual feels respected, safe, and truly part of our community. From the very first enquiry to settling into their new home, I am here to provide guidance, support, and a welcoming atmosphere, helping each resident feel comfortable and at ease."
Job Title: Customer Relations Manager
Joined: 2021
Lesley Loizou is the Customer Relations Manager at Dorking Manor, where she brings 15 years of experience in health and social care, along with a diploma in Nutritional Studies. Lesley has developed a deep passion for creating warm, welcoming environments for residents, having been part of launching several care homes throughout her career. She is committed to supporting families through the entire process, from the initial enquiry to ensuring a smooth and reassuring transition into their new home. Each home and its residents are incredibly special to her, and she takes pride in helping them feel safe and well cared for. Before her career in the care sector, Lesley worked in the technology industry with leading brands such as Canon and Panasonic. Based in Surrey, Lesley is well known by residents for her standout shoe choices, which reflect her fun and caring nature!
“It’s a privilege to assist individuals and their families throughout their care home journey, and doing so at Dorking Manor makes it even more meaningful. My aim is to offer support and reassurance from the initial enquiry all the way through to a warm and seamless welcome as they join our welcoming community.”
