Dukes Court Care Home - Avery Healthcare has a Review Score of 9.6 (9.587) out of 10, based on 45 reviews in the last 2 years. Over all time Dukes Court Care Home - Avery Healthcare has 105 reviews.
Review from Dawn B (Daughter of Resident) published on 10 March 2025
Submitted via Website •
Report
Reply from Lauren Mann, Deputy Manager at Dukes Court Care Home - Avery Healthcare
Thank you for taking the time to share your feedback. We appreciate your insights as they help us to continuously evaluate and improve our services. We are committed to providing quality care and support for all our residents, ensuring their well-being and safety at all times.We understand that care decisions can be emotional and challenging for families, and we take all feedback seriously. If you would like to discuss your concerns further, we encourage you to reach out to our home directly.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D W (Friend of Resident) published on 28 February 2025
Submitted via Postal Card •
Report
Reply from Lauren Mann, Deputy Manager at Dukes Court Care Home - Avery Healthcare
Thank you so much for taking the time to write such a lovely review. We will ensure to pass this on to the team and its wonderful to hear that you have good experiences visiting Dukes Court.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C M (Daughter of Resident) published on 14 February 2025
Submitted via Website •
Report
Reply from Lauren Mann, Deputy Manager at Dukes Court Care Home - Avery Healthcare
Thank you kindly for taking the time to review our home, Your kind words will be shared across the team. We love having mum here she really is a true part of Dukes Court.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H N (Daughter of Resident) published on 11 February 2025
Submitted via Website •
Report
Reply from Claire Keen, Home Manager at Dukes Court Care Home - Avery Healthcare
Thank you so much for taking the time to write such a lovely review, we love supporting dad and I know he is settled and happy here.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C J (Daughter of Resident) published on 10 February 2025
Submitted via Website •
Report
Reply from Claire Keen, Home Manager at Dukes Court Care Home - Avery Healthcare
Thank you so much for taking the time to write this review, we love having mum to stay at Dukes Court. I will pass your comments on to our team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gail T (Daughter of Resident) published on 31 January 2025
Submitted via Website •
Report
Reply from Claire Keen, Home Manager at Dukes Court Care Home - Avery Healthcare
Thank you so much for taking the time to write such a lovely review and we are so glad Dad enjoyed his birthday. I will pass your comments on to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nicola C (Daughter of Resident) published on 31 January 2025
Submitted via Website •
Report
Reply from Claire Keen, Home Manager at Dukes Court Care Home - Avery Healthcare
Thank you so much for taking the time to write such a lovely review, I will pass this on to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Daxaben P (Daughter of Resident) published on 31 January 2025
Submitted via Website •
Report
Reply from Claire Keen, Home Manager at Dukes Court Care Home - Avery Healthcare
Thank you so much for taking the time to write such a lovely review, I will pass your comments on to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K M (Daughter of Resident) published on 19 December 2024
Submitted via Website •
Report
Reply from Claire Keen, Home Manager at Dukes Court Care Home - Avery Healthcare
It's lovely to hear that you feel Dukes provides a welcoming atmosphere. It's important that our guests feel at home when visiting their loved ones. We are lucky to have many dedicated long-serving staff members on our team, which we believe reflects the family like feel within our home. Dukes Court truly is a little community for us. As you are aware the home suffered a flood which affected the ground floor. Sadly, this has caused the residents and team some upheaval, with appropriate adjustments made to accommodate our residents I am sorry you feel the service and standards have been impacted since the flood. We have tried to work hard to ensure all our residents are still receiving the love, support, and high standard of care that we have always delivered. Your feedback is appreciated and we will ensure that your comments are considered by the team here at Dukes Court We are really looking forward to our ground floor re-opening and can't wait to have all our residents back in one place.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen N (Daughter-in-law of Resident) published on 18 December 2024
Submitted via Website •
Report
Reply from Claire Keen, Home Manager at Dukes Court Care Home - Avery Healthcare
Thank you so much for such a lovely review and taking the time to write this, I will ensure to pass these comments on to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jackie J (Daughter of Resident) published on 6 December 2024
Submitted via Website •
Report
I'm kept up to date with anything concerning mum. There's a lively buzz to the atmosphere and the staff responsible for entertainment ensure there's always something interesting that mum can join in with if she chooses to do so.
As for myself, I have found the process of my mum needing to be in a care home very difficult and emotional. The managers have really helped me with the complications of arranging a deferred payment plan, as we try to sell mum's property. This is something I knew nothing about but the staff have been really helpful and I appreciate that. I would wholeheartedly recommend Dukes Court.
Reply from Claire Keen, Home Manager at Dukes Court Care Home - Avery Healthcare
Thank you so much for taking the time to write such a lovely review, I will pass this on to the team, mum has settled so well and we love having her as part of the Dukes family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A W (Daughter of Resident) published on 6 December 2024
Submitted via Website •
Report
Reply from Claire Keen, Home Manager at Dukes Court Care Home - Avery Healthcare
Thank you so much for the review and we take on board what you have said, we do have lots of plans in 2025 to decorate in the places which are tired. It's lovely to read the staff are wonderful and we provide excellent care which is what makes Dukes court so special, we truly are a home from home and feel this shows in our staff retention.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A C (Resident) published on 9 August 2024
Submitted via Postal Card •
Report
Reply from Claire Keen, Home Manager at Dukes Court Care Home - Avery Healthcare
Thank you for writing such a lovely review, I'm so glad you are happy living with our Dukes family. I will ensure to pass your kind words on to our team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sharon H (Daughter of Resident) published on 9 August 2024
Submitted via Postal Card •
Report
Reply from Claire Keen, Home Manager at Dukes Court Care Home - Avery Healthcare
Thank you for taking the time to write such a lovely review; it is our pleasure to look after both of them. I will pass this on to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S B (Daughter of Resident) published on 6 August 2024
Submitted via Postal Card •
Report
Reply from Lauren Mann, Deputy Manager at Dukes Court Care Home - Avery Healthcare
Thank you so much for taking the time to leave a lovely review, I'll be sure to share it with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from W J (Wife of Resident) published on 6 August 2024
Submitted via Postal Card •
Report
Reply from Claire Keen, Home Manager at Dukes Court Care Home - Avery Healthcare
Thank you so much for taking the time to write such a kind review, I will pass this on to our team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T T (Daughter of Resident) published on 6 August 2024
Submitted via Postal Card •
Report
Reply from Claire Keen, Home Manager at Dukes Court Care Home - Avery Healthcare
I'm so pleased you feel Dad is well cared for, and you're right, we have such lovely kind staff. I'm happy to discuss your concerns with the fee increase, please do not hesitate to contact me.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tim B (Son of Resident) published on 6 August 2024
Submitted via Postal Card •
Report
Reply from Claire Keen, Home Manager at Dukes Court Care Home - Avery Healthcare
Thank you for taking the time to write this review; we will be sure to pass these nice comments on to our team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B L (Resident) published on 6 August 2024
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R A (Son of Resident) published on 2 August 2024
Submitted via Postal Card •
Report
Reply from Claire Keen, Home Manager at Dukes Court Care Home - Avery Healthcare
Thank you so much for taking the time to write such a lovely review, I will ensure this is passed on to our team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.587) out of 10 for Dukes Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 45 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.587 for Dukes Court Care Home - Avery Healthcare is calculated as follows: ( (388 Excellents x 5) + (107 Goods x 4) + (27 Satisfactorys x 3) + (3 Poors x 2) + (13 Very Poors x 1) ) ÷ 538 Ratings = 4.587
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Dukes Court Care Home - Avery Healthcare is based on 43 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 43 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Aug 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
Hello, my name is Claire, and I became the home manager at Dukes Court in October 2023.
I have worked in the care sector for over 20 years, with my passion being in dementia care.
Throughout my career I have worked in Nursing, and residential homes, supporting older people who live with disabilities, and dementia.
I have many years of experience in managing care homes for the elderly and could not imagine doing any other job.
I have completed various training and development courses including levels 2 & 3 in health and social care and a Level 5 Diploma in Leadership and Management for adult and children care.
I am very proud of our home and the fantastic team who work here at Dukes Court.
I love to see team members develop and love supporting colleagues to improve their knowledge and progress in their careers.
Job Title: Deputy Manager
Joined: 2015
Hello, my name is Lauren and I am the deputy manager at Dukes Court care home. I have been working here since 2015, I initially started as a carer and have worked in various roles including senior carer and team leader to get me where I am today.
I am passionate about working with the elderly and ensuring that they have the high-quality care that they deserve.
My role is to ensure the day-to-day running of the home is as smooth as possible by supporting the team and ensuring that our residents are being provided with person-centred care.
I work alongside a variety of health professionals to ensure that our residents are well supported.
I pride myself on the relationships formed with staff, residents, and their families and am very proud to work be a part of the Dukes Court team.
We always look forward to welcoming new residents and I invite you to come to Dukes Court to see what an amazing home we have here and have a chat with me if you would like more information.
Job Title: Maintenance Operative
Joined: 2013
Hello everyone, my name is Anthony, I am the maintenance operative for Dukes Court.
My role is to maintain all aspects of the home and to ensure everything complies with Avery's high standards. This is my 10th year working in this role for the company and I’m very proud to be a part of this caring and dedicated team at Dukes Court.
On my normal day you will see me around the home performing a variety of tasks which can include, checking the residents’ rooms are up to a high standard, ensuring the décor of the home is well maintained, and carrying out daily, weekly, and monthly checks.
I am here to support you when you move in and am happy to always assist as you settle in.
Please feel free to come to Duke's court to have a chat with me to find out more about what I do.
Job Title: Head Chef
Joined: 2018
My name is Mike, I have over 25 years working within the hospitality industry. There came a time when I wanted a change so applied for the role of head chef at Dukes Court and I have been here happily since 2018.
Catering for the elderly has been very rewarding for me.
Dukes Court is a thoroughly enjoyable atmosphere to work in, I enjoy attending monthly residents’ meetings and hearing the residents ’ valuable feedback and I always ensure to take it on board.
I have a fantastic team of kitchen assistants that ensure that the day-to-day running of the kitchen goes as smoothly as possible.
I pride myself on our recent 5-star food hygiene rating from EHO.
Feel free to pop in and have a chat with me about the wonderful meals we provide.
Job Title: Team Leader
Joined: 2022
Hello, My name is Millie, I have worked at Dukes Court for 2 years now.
I started as a care assistant and have worked my way up to being a senior carer in our York memory community.
I love my job and enjoy making the residents happy, I am currently working towards my level 3 NVQ
My main responsibilities are ensuring my residents are receiving medication, making sure they are leading a healthy lifestyle and that their appointments are being upheld.
Please feel free to come along and have a chat with me about how we do things at Dukes Court!
Job Title: Senior Care Assistant
Joined: 2022
Hello my name is Brandon; I am the senior of York Suite our memory care community
I have worked a Dukes Court nearly 3 years, from starting as a carer on nights, to being a senior and then moving to days to be a senior carer
I am currently working towards my NVQ 3 within health and social care
My aim at Dukes Court is to ensure that the residents throughout the home are happy and safe I am very passionate about this, and that their care needs are being met. I support my care team to ensure this happens.
Working alongside my team is very important as it helps ensure we maintain the quality of care to all our residents; my team will always be my second family and we are always there to support one another.
Feel free to come to Dukes Court and have a chat with me about our York Memory care unit.
Job Title: Senior Carer
Joined: 2018
Hello, My name is Dianne. I am a senior carer on Ebdon suite.
I have been working in the care sector for 17 years!
My aim is to make sure my residents are happy and well looked after and to ensure the floor runs smoothly.
I value my relationships with my colleagues and make sure I support them mentally and emotionally in difficult situations.
I've been a senior carer at Dukes Court for over 5 years and Dukes Court feels like my second home and my colleagues are my second family.
Come on over to Dukes Court to have a chat with me in our quiet lounge to hear more about Ebdon!
Job Title: Senior Carer
Joined: 2016
Hi. My name is Sang. My role is Senior Carer.
I’ve been working in Dukes Court for 7 ½ years but have been working in the care sector for 12 years.
My main role is to make sure that all my residents are looked after in high standards and meet their personal and medical needs.
I am a very conscientious person and take full responsibility for my work.
I do like and enjoy working in Dukes Court, it makes me happy when residents are having a good day.
Job Title: Head Housekeeper
Joined: 2017
Hi Everyone! My name is Laura, I am the head housekeeper at Dukes Court care home.
I have been working here in this role for 6 years.
My Role is to ensure the home is always looking presentable and smelling nice at all times.
My aim is to make sure the housekeeping team know and understand their duties within the home
I enjoy attending residents meetings and value their feedback
I love my job and enjoy spending time with residents
Come along to Dukes Court and come and have a look around.
Job Title: Customer Service Advisor
Joined: 2019
Hello, My name is Teresa and I'm a customer service advisor at Dukes Court.
I have been working here for 4 years.
I love welcoming families & visitors into our home, My main responsibilities include answering the phones and supporting our management and admin team.
I am very lucky that I get to talk to a lot of our residents within our home on a daily basis whilst delivering their newspapers, post & parcels
Arrange a show round with me so I can show you our beautiful home!
Job Title: Customer Service
Joined: 2021
Hi. My name is Arlene. My role is Customer Service Assistant. I’ve been working in Dukes Court for over a year now and I would say that working in a care home is very rewarding because you get to talk to people from all walks of life. I like interacting with our residents especially when we have events in the home and getting to know each one of them is such a pleasure.
My main role is to meet and greet all visitors, keeping the reception desk neat and tidy. Making sure that the desk is pleasant to welcome all visitors. Part of my role is to show the home to the enquirer and make sure to present the whole home in the best possible way.
As a colleague, we all work closely and as one family, helping and supporting each other, especially in difficult times.
Job Title: Wellbeing Assistant
Joined: 2023
Hi everyone my name is Simon!
I am the Wellbeing Coordinator for Dukes Court
Dukes Court has a very sentimental place in my heart as it is the first care home I've worked in, taking a total career path change back in 2014 when I decided to leave a very successful, highly paid but stressful sales account management role within the public sector to begin my career in a care setting. It was the best decision I ever made and I feel I was made for the role.
So what does a well-being coordinator role consist of?
Well, I can honestly say that it isn't all bingo and rice pudding at Duke's. The role might require me to be a listening ear for one minute, loneliness prevention, a meaningful one-to-one engagement. Other times I can be seen beavering away at the computer or on the telephone booking fantastic, quality entertainment and planning amazing weekly and monthly events. Families rely on me to keep our Facebook page updated daily with news and photos of their loved ones, we pride ourselves on our up-to-date content and engaging posts and we welcome the support and comments from our loyal followers and friends of Dukes Court. Singing, dancing, quiz and game host, I have adapted the skills I honed during my entertainment days and now try to give the residents a touch of the theatrical within our planned activities.
My background experience has been in the performing arts, studying at Booth Lane College in Northampton, and going on to work as a performer in the Skyline gang at Butlins, Skegness, Pontins, Haven, British Holidays and JMC holidays in Kos. Greece. The ten years of experience I gained performing to audiences of all ages over the years has enabled me to bring lots of fresh ideas and a variety of activities for our residents. I like to think out of the box, in fact, I probably threw away the box.
A local man, I was born and brought up in Wellingborough and I have close links with the community and this gives me a greater understanding of the surrounding areas. Always handy when having a chat with residents who may or may not know the area and definitely useful when planning our local trips.
Fun fact: When I left school I was a bartender at The Duke of York pub that used to be where Dukes Court stands today, pulling my first pints and enjoying the lively atmosphere that the Duke of York would create throughout the week and weekends. So you could say, I have come full circle!
I thoroughly enjoy my job and feel very privileged to spend my days with such wonderful ladies and gentlemen from whom I learn a lot and share laughs and smiles every day. I have a combined total of nearly five years as a well-being coordinator at Dukes Court now and I'm very excited to welcome new residents who have chosen us to be their care provider.
Feel free to come in and meet me, we can have a chat about all the activities we offer at Dukes Court, alternatively, by email.
If you pop in - don't be surprised to see me dressed in a 70's sequin disco attire, cowboy or 50's teddy boy outfit or perhaps even a tutu, anything to create a few smiles.
Job Title: Wellbeing Co-ordinator
Joined: 2023
Hi, My name is Kate and I work as part of our wellbeing team.
I originally started my career working in retail where I worked for many years.
I eventually decided I wanted a change in career, That's when I found this perfect job at Dukes Court with a great team to work alongside.
I have been at Dukes Court for nearly 2 years now!
I find my job so rewarding, learning new things all the time about our residents.
You will often see us having a dance and sing-song to some old style classics as well as showing our artistic side in our arts and crafts sessions, Why don't you come along and see for yourself!
One to ones are very important part of my role in wellbeing for those who may not be able to physically join in with group activities.
Its a pleasure to go home at night time knowing I've made a difference and bought fun and happiness in to the day, not only to our residents but there family members too