Dukes Court Care Home - Avery Healthcare has a Review Score of 9.6 (9.587) out of 10, based on 45 reviews in the last 2 years. Over all time Dukes Court Care Home - Avery Healthcare has 105 reviews.
Review from J C (Daughter of Resident) published on 12 April 2023
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Review from Martin C (Son of Resident) published on 10 April 2023
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Reply from Sarah Goswell, Marketing Assistant at Dukes Court Care Home - Avery Healthcare
Thank you for taking the time to review Dukes Court Care Home in Wellingborough. We are pleased to hear how satisfied you are with our home and the exceptional level of care provided by our staff team. Best wishes.
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Review from A C (Resident) published on 4 April 2023
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Reply from Sarah Goswell, Marketing Assistant at Dukes Court Care Home - Avery Healthcare
Thank you for taking the time to review Dukes Court Care Home in Wellingborough. We are delighted to hear how pleased you are with our home. Your feedback is invaluable to us and our staff team. Best wishes.
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Review from Genevieve A (Daughter-in-law of Resident) published on 24 March 2023
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Reply from Rachel Aran, Marketing Administrator at Dukes Court Care Home - Avery Healthcare
Thank you for taking the time to review Dukes Court Care Home in Wellingborough. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. It is also pleasing to hear that the choice of tasty meals provided by our talented culinary team is so well received and that your mother has gained weight since admission. Best wishes, Rachel.
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Review from Audrey T (Wife of Resident) published on 24 March 2023
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Reply from Rachel Aran, Marketing Administrator at Dukes Court Care Home - Avery Healthcare
Thank you for taking the time to review Dukes Court Care Home in Wellingborough. We are delighted to hear how happy you are with the care your husband has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. Thank you for your kind words. Best wishes, Rachel.
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Review from Jane S (Daughter of Resident) published on 9 January 2023
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Reply from Rachel Aran, Marketing Administrator at Dukes Court Care Home - Avery Healthcare
Thank you for taking the time to review Dukes Court Care Home in Wellingborough and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is lovely to hear, that not only your dad, but your mum also felt a part of our loving care community. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.
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Review from Ruth T (Resident) published on 19 December 2022
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Reply from Rachel Aran, Marketing Administrator at Dukes Court Care Home - Avery Healthcare
Thank you for taking the time to review Dukes Court Care Home in Wellingborough. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. If you are finding that the meals are too substantial, please let the staff know if you would prefer a smaller portion size or a light bite. Best wishes, Rachel.
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Review from Paul S (Power of Attorney of Resident) published on 19 December 2022
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Reply from Rachel Aran, Marketing Administrator at Dukes Court Care Home - Avery Healthcare
Thank you for taking the time to review Dukes Court Care Home in Wellingborough. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. I will be sure to pass your kind comments on to the rest of the staff team. Best wishes Rachel.
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Review from Rosaria M (Daughter-in-law of Resident) published on 8 December 2022
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Reply from Rachel Aran, Marketing Administrator at Dukes Court Care Home - Avery Healthcare
Thank you for taking the time to review Dukes Court Care Home in Wellingborough. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your feedback is invaluable to us and our staff team. Best wishes, Rachel.
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Review from Paul R (Son-in-law of Resident) published on 22 November 2022
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Reply from Rachel Aran, Marketing Administrator at Dukes Court Care Home - Avery Healthcare
Thank you for taking the time to review Dukes Court Care Home in Wellingborough. We would like to thank you for your kind words regarding the care your mum has received since being a part of our loving care community, giving you the peace of mind you deserve. It is lovely to hear that the range of activities provided by our well-being team are so well received, along with the choice of tasty meals provided on a daily basis by the talented culinary team. I will be sure to pass your comments on to the rest of the staff team. Best wishes, Rachel.
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Review from K B (Son of Resident) published on 21 November 2022
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Reply from Rachel Aran, Marketing Administrator at Dukes Court Care Home - Avery Healthcare
Thank you for taking the time to review Dukes Court Care Home in Wellingborough. We are delighted to hear such positive feedback about our community and the dedication of the staff team, who provide an exceptional level of care on a daily basis. I will be sure to pass your kind comments on to the rest of the team. Best wishes.
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Review from A J (Daughter of Resident) published on 10 November 2022
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Reply from Rachel Aran, Marketing Administrator at Dukes Court Care Home - Avery Healthcare
Thank you for taking the time to review Dukes Court Care Home in Wellingborough. We would like to thank you for your kind words regarding the care your mum has received since being a member of our loving care community, giving you and your family peace of mind. It is a true pleasure to have your mum as part of the Dukes Court family. Best wishes, Rachel
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Review from Ian C (Son of Resident) published on 10 November 2022
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Reply from Rachel Aran, Marketing Administrator at Dukes Court Care Home - Avery Healthcare
Thank you for taking the time to review Dukes Court Care Home in Wellingborough and for your amazing 5-star rating. We would like to thank you for your kind words regarding the care your mother has received since being a member of our loving care community, giving you and your family peace of mind. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. It is so nice that your mother is enjoying the choice of daily meals provided by our talented culinary team and it was a pleasure to help her celebrate her 91st birthday. Best wishes, Rachel.
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Review from Steve P (Son of Resident) published on 6 September 2022
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Reply from Rachel Aran, Marketing Administrator at Dukes Court Care Home - Avery Healthcare
Thank you for taking the time to review Dukes Court Care Home in Wellingborough. We would like to thank you for your kind words regarding the care your mum has received since being a member of our loving care community. It is a true pleasure to care for your mum giving you and your family the peace of mind you deserve. Best wishes, Rachel.
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Review from H R (Granddaughter of Resident) published on 10 August 2022
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Reply from Rachel Aran, Marketing Administrator at Dukes Court Care Home - Avery Healthcare
Thank you for taking the time to review Dukes Court Care Home in Wellingborough and for your amazing 5-star review. It is a true pleasure to have your grandma living with us in the loving care community that we create. Our staff take tremendous pride in ensuring the care they give our residents is always of the highest standard, I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.
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Review from Sheila L (Wife of Resident) published on 30 December 2021
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Reply from Ryan Farrelly, Marketing Assistant at Dukes Court Care Home - Avery Healthcare
Thank you for taking the time to review Dukes Court Care Home. We are delighted to hear such kind words about the home, I will be sure to pass this on to the rest of the team. It is a pleasure to care for your husband and we look forward to seeing you on your next visit. Best Wishes, Ryan.
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Review from Andrew G (Son of Resident) published on 2 December 2021
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Reply from Heidi Smith, Home Manager at Dukes Court Care Home - Avery Healthcare
Firstly I would like to thank you for the comment you made regarding the staff, however, I am saddened to read that you were disappointed with the business model, and would like to apologise that you did not receive representation at the funeral however, we did pay our respect to your mother when the funeral procession stopped outside the home. This is something we have always carried out. Please accept my sincere apologies that we could not attend and for any distress caused. The conditions of residency including costings are discussed prior to admission and reflected in the contract.
Your mother was a resident of Dukes Court for over five years and we have lots of fond memories to cherish of her.
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Review from Justin M (Son of Resident) published on 20 September 2021
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Reply from Ryan Farrelly, Marketing Assistant at Dukes Court Care Home - Avery Healthcare
Thank you for taking the time to review Dukes Court Care Home. We are delighted to hear how well your mother has settled into her new home, and it is great to hear that this has given you and your family the peace of mind that you deserve. We understand that moving into a new home can be overwhelming for some residents, and therefore, our highly trained staff team do their very best at making this experience enjoyable and stress-free. It is a true pleasure to have your mother as part of our loving care community, and we are pleased to see her join in with all the exciting, fun activities we host here. We look forward to seeing you on your next visit. Best Wishes.
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Review from J P (Daughter of Resident) published on 16 July 2021
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Reply from Ryan Farrelly, Marketing Assistant at Dukes Court Care Home - Avery Healthcare
Thank you for taking the time to review Dukes Court Care Home. We pride ourselves in delivering an exceptional standard of care for all residents whilst creating a fun, loving, care community in which our residents live. Our highly trained staff team have done a tremendous job at adapting to the current times and we are proud to offer alternative means of communication such as video calls to keep our residents connected to their loved ones. It is a pleasure to have your father as part of our community here and we look forward to welcoming you to our home in person. Best Wishes, Ryan.
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Review from Chris B (Son of Resident) published on 29 June 2021
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Reply from Rachel Aran, Marketing Administrator at Dukes Court Care Home - Avery Healthcare
Thank you for taking the time to review Dukes Court Care Home. We are delighted to hear how satisfied you are with our home, and it is great to hear such positive feedback. Our highly trained staff team do a fantastic job at creating a warm and welcoming environment for all residents and their loved ones. It is a true pleasure to have your mother stay with us in the loving community that we create. Best wishes.
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The Review Score of 9.6 (9.587) out of 10 for Dukes Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 45 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.587 for Dukes Court Care Home - Avery Healthcare is calculated as follows: ( (388 Excellents x 5) + (107 Goods x 4) + (27 Satisfactorys x 3) + (3 Poors x 2) + (13 Very Poors x 1) ) ÷ 538 Ratings = 4.587
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Dukes Court Care Home - Avery Healthcare is based on 43 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 43 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Aug 2023
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Job Title: Home Manager
Hello, my name is Claire, and I became the home manager at Dukes Court in October 2023.
I have worked in the care sector for over 20 years, with my passion being in dementia care.
Throughout my career I have worked in Nursing, and residential homes, supporting older people who live with disabilities, and dementia.
I have many years of experience in managing care homes for the elderly and could not imagine doing any other job.
I have completed various training and development courses including levels 2 & 3 in health and social care and a Level 5 Diploma in Leadership and Management for adult and children care.
I am very proud of our home and the fantastic team who work here at Dukes Court.
I love to see team members develop and love supporting colleagues to improve their knowledge and progress in their careers.
Job Title: Deputy Manager
Joined: 2015
Hello, my name is Lauren and I am the deputy manager at Dukes Court care home. I have been working here since 2015, I initially started as a carer and have worked in various roles including senior carer and team leader to get me where I am today.
I am passionate about working with the elderly and ensuring that they have the high-quality care that they deserve.
My role is to ensure the day-to-day running of the home is as smooth as possible by supporting the team and ensuring that our residents are being provided with person-centred care.
I work alongside a variety of health professionals to ensure that our residents are well supported.
I pride myself on the relationships formed with staff, residents, and their families and am very proud to work be a part of the Dukes Court team.
We always look forward to welcoming new residents and I invite you to come to Dukes Court to see what an amazing home we have here and have a chat with me if you would like more information.
Job Title: Maintenance Operative
Joined: 2013
Hello everyone, my name is Anthony, I am the maintenance operative for Dukes Court.
My role is to maintain all aspects of the home and to ensure everything complies with Avery's high standards. This is my 10th year working in this role for the company and I’m very proud to be a part of this caring and dedicated team at Dukes Court.
On my normal day you will see me around the home performing a variety of tasks which can include, checking the residents’ rooms are up to a high standard, ensuring the décor of the home is well maintained, and carrying out daily, weekly, and monthly checks.
I am here to support you when you move in and am happy to always assist as you settle in.
Please feel free to come to Duke's court to have a chat with me to find out more about what I do.
Job Title: Head Chef
Joined: 2018
My name is Mike, I have over 25 years working within the hospitality industry. There came a time when I wanted a change so applied for the role of head chef at Dukes Court and I have been here happily since 2018.
Catering for the elderly has been very rewarding for me.
Dukes Court is a thoroughly enjoyable atmosphere to work in, I enjoy attending monthly residents’ meetings and hearing the residents ’ valuable feedback and I always ensure to take it on board.
I have a fantastic team of kitchen assistants that ensure that the day-to-day running of the kitchen goes as smoothly as possible.
I pride myself on our recent 5-star food hygiene rating from EHO.
Feel free to pop in and have a chat with me about the wonderful meals we provide.
Job Title: Team Leader
Joined: 2022
Hello, My name is Millie, I have worked at Dukes Court for 2 years now.
I started as a care assistant and have worked my way up to being a senior carer in our York memory community.
I love my job and enjoy making the residents happy, I am currently working towards my level 3 NVQ
My main responsibilities are ensuring my residents are receiving medication, making sure they are leading a healthy lifestyle and that their appointments are being upheld.
Please feel free to come along and have a chat with me about how we do things at Dukes Court!
Job Title: Senior Care Assistant
Joined: 2022
Hello my name is Brandon; I am the senior of York Suite our memory care community
I have worked a Dukes Court nearly 3 years, from starting as a carer on nights, to being a senior and then moving to days to be a senior carer
I am currently working towards my NVQ 3 within health and social care
My aim at Dukes Court is to ensure that the residents throughout the home are happy and safe I am very passionate about this, and that their care needs are being met. I support my care team to ensure this happens.
Working alongside my team is very important as it helps ensure we maintain the quality of care to all our residents; my team will always be my second family and we are always there to support one another.
Feel free to come to Dukes Court and have a chat with me about our York Memory care unit.
Job Title: Senior Carer
Joined: 2018
Hello, My name is Dianne. I am a senior carer on Ebdon suite.
I have been working in the care sector for 17 years!
My aim is to make sure my residents are happy and well looked after and to ensure the floor runs smoothly.
I value my relationships with my colleagues and make sure I support them mentally and emotionally in difficult situations.
I've been a senior carer at Dukes Court for over 5 years and Dukes Court feels like my second home and my colleagues are my second family.
Come on over to Dukes Court to have a chat with me in our quiet lounge to hear more about Ebdon!
Job Title: Senior Carer
Joined: 2016
Hi. My name is Sang. My role is Senior Carer.
I’ve been working in Dukes Court for 7 ½ years but have been working in the care sector for 12 years.
My main role is to make sure that all my residents are looked after in high standards and meet their personal and medical needs.
I am a very conscientious person and take full responsibility for my work.
I do like and enjoy working in Dukes Court, it makes me happy when residents are having a good day.
Job Title: Head Housekeeper
Joined: 2017
Hi Everyone! My name is Laura, I am the head housekeeper at Dukes Court care home.
I have been working here in this role for 6 years.
My Role is to ensure the home is always looking presentable and smelling nice at all times.
My aim is to make sure the housekeeping team know and understand their duties within the home
I enjoy attending residents meetings and value their feedback
I love my job and enjoy spending time with residents
Come along to Dukes Court and come and have a look around.
Job Title: Customer Service Advisor
Joined: 2019
Hello, My name is Teresa and I'm a customer service advisor at Dukes Court.
I have been working here for 4 years.
I love welcoming families & visitors into our home, My main responsibilities include answering the phones and supporting our management and admin team.
I am very lucky that I get to talk to a lot of our residents within our home on a daily basis whilst delivering their newspapers, post & parcels
Arrange a show round with me so I can show you our beautiful home!
Job Title: Customer Service
Joined: 2021
Hi. My name is Arlene. My role is Customer Service Assistant. I’ve been working in Dukes Court for over a year now and I would say that working in a care home is very rewarding because you get to talk to people from all walks of life. I like interacting with our residents especially when we have events in the home and getting to know each one of them is such a pleasure.
My main role is to meet and greet all visitors, keeping the reception desk neat and tidy. Making sure that the desk is pleasant to welcome all visitors. Part of my role is to show the home to the enquirer and make sure to present the whole home in the best possible way.
As a colleague, we all work closely and as one family, helping and supporting each other, especially in difficult times.
Job Title: Wellbeing Assistant
Joined: 2023
Hi everyone my name is Simon!
I am the Wellbeing Coordinator for Dukes Court
Dukes Court has a very sentimental place in my heart as it is the first care home I've worked in, taking a total career path change back in 2014 when I decided to leave a very successful, highly paid but stressful sales account management role within the public sector to begin my career in a care setting. It was the best decision I ever made and I feel I was made for the role.
So what does a well-being coordinator role consist of?
Well, I can honestly say that it isn't all bingo and rice pudding at Duke's. The role might require me to be a listening ear for one minute, loneliness prevention, a meaningful one-to-one engagement. Other times I can be seen beavering away at the computer or on the telephone booking fantastic, quality entertainment and planning amazing weekly and monthly events. Families rely on me to keep our Facebook page updated daily with news and photos of their loved ones, we pride ourselves on our up-to-date content and engaging posts and we welcome the support and comments from our loyal followers and friends of Dukes Court. Singing, dancing, quiz and game host, I have adapted the skills I honed during my entertainment days and now try to give the residents a touch of the theatrical within our planned activities.
My background experience has been in the performing arts, studying at Booth Lane College in Northampton, and going on to work as a performer in the Skyline gang at Butlins, Skegness, Pontins, Haven, British Holidays and JMC holidays in Kos. Greece. The ten years of experience I gained performing to audiences of all ages over the years has enabled me to bring lots of fresh ideas and a variety of activities for our residents. I like to think out of the box, in fact, I probably threw away the box.
A local man, I was born and brought up in Wellingborough and I have close links with the community and this gives me a greater understanding of the surrounding areas. Always handy when having a chat with residents who may or may not know the area and definitely useful when planning our local trips.
Fun fact: When I left school I was a bartender at The Duke of York pub that used to be where Dukes Court stands today, pulling my first pints and enjoying the lively atmosphere that the Duke of York would create throughout the week and weekends. So you could say, I have come full circle!
I thoroughly enjoy my job and feel very privileged to spend my days with such wonderful ladies and gentlemen from whom I learn a lot and share laughs and smiles every day. I have a combined total of nearly five years as a well-being coordinator at Dukes Court now and I'm very excited to welcome new residents who have chosen us to be their care provider.
Feel free to come in and meet me, we can have a chat about all the activities we offer at Dukes Court, alternatively, by email.
If you pop in - don't be surprised to see me dressed in a 70's sequin disco attire, cowboy or 50's teddy boy outfit or perhaps even a tutu, anything to create a few smiles.
Job Title: Wellbeing Co-ordinator
Joined: 2023
Hi, My name is Kate and I work as part of our wellbeing team.
I originally started my career working in retail where I worked for many years.
I eventually decided I wanted a change in career, That's when I found this perfect job at Dukes Court with a great team to work alongside.
I have been at Dukes Court for nearly 2 years now!
I find my job so rewarding, learning new things all the time about our residents.
You will often see us having a dance and sing-song to some old style classics as well as showing our artistic side in our arts and crafts sessions, Why don't you come along and see for yourself!
One to ones are very important part of my role in wellbeing for those who may not be able to physically join in with group activities.
Its a pleasure to go home at night time knowing I've made a difference and bought fun and happiness in to the day, not only to our residents but there family members too