Dukes Court Care Home - Avery Healthcare has a Review Score of 9.6 (9.587) out of 10, based on 45 reviews in the last 2 years. Over all time Dukes Court Care Home - Avery Healthcare has 105 reviews.
Review from Richard B (Son of Resident) published on 29 June 2021
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Reply from Rachel Aran, Marketing Administrator at Dukes Court Care Home - Avery Healthcare
Thank you for taking the time to review Dukes Court Care Home and for your lovely comments. Your feedback is truly invaluable to us and our staff team, who do a fantastic job creating a warm and welcoming environment for all our residents and their loved ones, even during challenging times such as the Covid pandemic. We are delighted to hear that your mother's health & well-being have improved and that she is happy/settled in the loving care community that we create. Best wishes.
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Review from Robert B (Son of Resident) published on 25 June 2021
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Reply from Rachel Aran, Marketing Administrator at Dukes Court Care Home - Avery Healthcare
Thank you for taking the time to review Dukes Court Care Home. Your feedback is truly invaluable to us and our staff team, who do a fantastic job creating a warm and welcoming environment for all our residents and their loved ones. The well-being of our residents is our primary concern, and we host a variety of activities daily. We are so pleased to hear that your mother is happy/settled in the loving care community that we create. Best wishes.
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Review from Cherry S (Relative of Resident) published on 23 June 2021
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Reply from Rachel Aran, Marketing Administrator at Dukes Court Care Home - Avery Healthcare
Thank you for taking the time to review Dukes Court Care Home. We are delighted to hear how satisfied you are with our home. Our highly trained staff team go over and above the standards on a daily basis in order to provide an excellent level of care to all our residents. It is lovely to know that your partner's mother is happy and feels at home in the loving, care community that we create, giving you the peace of mind that you deserve. Best wishes.
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Review from D C (Friend of Resident) published on 4 June 2021
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Reply from Rachel Aran, Marketing Administrator at Dukes Court Care Home - Avery Healthcare
Thank you for taking the time to review Dukes Court Care Home and for your lovely feedback. We are delighted to hear how satisfied you are with our home and look forward to inviting you for more regular, safe visiting now that the government restrictions have eased. Best wishes Rachel.
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Review from Sue W (Daughter-in-law of Resident) published on 4 June 2021
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Reply from Rachel Aran, Marketing Administrator at Dukes Court Care Home - Avery Healthcare
Thank you for taking the time to review Dukes Court Care Home. Your feedback is truly invaluable to us and our staff team, who go above and beyond to ensure all our residents receive an exceptional level of care. Best wishes Rachel.
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Review from Tim M (Son of Resident) published on 3 June 2021
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Reply from Ryan Farrelly, Marketing Assistant at Dukes Court Care Home - Avery Healthcare
Thank you for reviewing Dukes Court Care Home. It was so nice to see you again. We are delighted to be able to facilitate safe regular visits in our newly built visiting pod, and we are glad to hear you and your mother had such a nice time. We look forward to seeing you on your next visit. Best Wishes.
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Review from S L (Son of Resident) published on 12 May 2021
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Reply from Ryan Farrelly, Marketing Assistant at Dukes Court Care Home - Avery Healthcare
Thank you for reviewing Dukes Court Care Home. We are delighted to welcome you back into our home for more safe regular visits, now that the government restrictions have been lifted. Weather depending, we will shortly begin to accommodate garden visits especially with the warmer summer months on the horizon. We are yet to discover if we will be able to accommodate pet visiting too at this time. We would gladly welcome your dog to our home once we have confirmation on this. Best Wishes, Ryan.
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Review from Helen F (Daughter of Resident) published on 12 May 2021
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Reply from Ryan Farrelly, Marketing Assistant at Dukes Court Care Home - Avery Healthcare
Thank you for taking the time to review Dukes Court Care Home. It is a true pleasure to have your father as part of our loving care community here at Dukes Court. We understand that moving into a new home can be overwhelming for some and therefore we recognise the importance of delivering a hassle-free, smooth process for all residents moving into our home. Nothing is ever too much for our staff and we are always on hand to happily support both residents and their loved ones where possible. Best Wishes, Ryan.
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Review from Sarah K (Daughter of Resident) published on 11 May 2021
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Reply from Ryan Farrelly, Marketing Assistant at Dukes Court Care Home - Avery Healthcare
Thank you for reviewing Dukes Court Care Home. Our highly trained staff team go above the standards daily to ensure that they deliver an exceptional level of care to all our residents, no matter what their needs are. We are delighted to hear how satisfied you are with the care that your father receives and we look forward to welcoming you back into our home for more regular, safe visiting. Best Wishes, Ryan.
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Review from Allison H (Daughter-in-law of Resident) published on 11 May 2021
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Reply from Ryan Farrelly, Marketing Assistant at Dukes Court Care Home - Avery Healthcare
Thank you for taking the time to review Dukes Court Care Home. We are delighted to hear how well your mother-in-law has settled into our home and how happy she is living here. Our staff team are always on hand to assist with both residents and their loved ones where possible, and nothing is ever too much for them. Best Wishes, Ryan.
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Review from J M (Daughter of Resident) published on 11 May 2021
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Reply from Ryan Farrelly, Marketing Assistant at Dukes Court Care Home - Avery Healthcare
Thank you for taking the time to review Dukes Court Care Home. Our highly trained staff team go above the standards daily to deliver an exceptional level of care to all residents. No matter what their needs are, nothing is ever a challenge for our staff team. We are delighted to hear that this gives you the peace of mind you deserve and we look forward to inviting you for more regular safe visiting now that the government restrictions are being eased. Best Wishes, Ryan
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Review from T M (Daughter of Resident) published on 11 May 2021
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Reply from Ryan Farrelly, Marketing Assistant at Dukes Court Care Home - Avery Healthcare
Thank you for reviewing Dukes Court Care Home. We are so delighted to hear how much your mother enjoys living here at Dukes Court and it is a true pleasure to have her as part of our loving care community. Our highly trained staff team go above the standards daily to ensure all resident receive an exceptional level of care no matter what circumstances they are in. The well-being of our residents is our primary concern and we are glad to hear how much this has improved for your mother. Best Wishes, Ryan.
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Review from Siobhan H (Daughter of Resident) published on 11 May 2021
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Reply from Ryan Farrelly, Marketing Assistant at Dukes Court Care Home - Avery Healthcare
Thank you for taking the time to review Dukes Court Care Home. We are so delighted to hear how much your father enjoys living here at Dukes Court and it is a true pleasure to have him as part of our loving care community. Our highly trained staff team go above the standards daily to ensure all resident receive an exceptional level of care no matter what circumstances they are in and we are thrilled to hear that this gives you and your family the peace of mind you deserve. Best Wishes, Ryan.
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Review from Ginny M (Daughter of Resident) published on 23 October 2020
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Review from Vanessa B (Daughter of Resident) published on 28 September 2020
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Review from Veronica D (Daughter of Resident) published on 18 September 2020
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Reply from Angus Matthew, Senior Marketing Manager at Dukes Court Care Home - Avery Healthcare
Thank you for your kind words they are very much appreciated, I will pass this on to the team.
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Review from N P (Daughter of Resident) published on 23 February 2020
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Reply from Angus Matthew, Senior Marketing Manager at Dukes Court Care Home - Avery Healthcare
Many thanks for your feedback. I will pass on your kind words to the team.
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Review from C A (Son of Resident) published on 7 February 2020
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Reply from Angus Matthew, Senior Marketing Manager at Dukes Court Care Home - Avery Healthcare
Many thanks for your feedback it is valuable to us. I will pass on your kind words to the staff who will appreciate it.
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Review from B F (Brother of Resident) published on 7 February 2020
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Reply from Angus Matthew, Senior Marketing Manager at Dukes Court Care Home - Avery Healthcare
Many thanks for your feedback it is valuable to us. I will pass it on to the staff who I know will appreciate it.
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Review from Jackie L (Daughter-in-law of Resident) published on 2 January 2020
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Reply from Angus Matthew, Senior Marketing Manager at Dukes Court Care Home - Avery Healthcare
Thank you very much for your kind words, I will pass it onto the team.
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The Review Score of 9.6 (9.587) out of 10 for Dukes Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 45 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.587 for Dukes Court Care Home - Avery Healthcare is calculated as follows: ( (388 Excellents x 5) + (107 Goods x 4) + (27 Satisfactorys x 3) + (3 Poors x 2) + (13 Very Poors x 1) ) ÷ 538 Ratings = 4.587
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Dukes Court Care Home - Avery Healthcare is based on 43 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 43 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Aug 2023
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Job Title: Home Manager
Hello, my name is Claire, and I became the home manager at Dukes Court in October 2023.
I have worked in the care sector for over 20 years, with my passion being in dementia care.
Throughout my career I have worked in Nursing, and residential homes, supporting older people who live with disabilities, and dementia.
I have many years of experience in managing care homes for the elderly and could not imagine doing any other job.
I have completed various training and development courses including levels 2 & 3 in health and social care and a Level 5 Diploma in Leadership and Management for adult and children care.
I am very proud of our home and the fantastic team who work here at Dukes Court.
I love to see team members develop and love supporting colleagues to improve their knowledge and progress in their careers.
Job Title: Deputy Manager
Joined: 2015
Hello, my name is Lauren and I am the deputy manager at Dukes Court care home. I have been working here since 2015, I initially started as a carer and have worked in various roles including senior carer and team leader to get me where I am today.
I am passionate about working with the elderly and ensuring that they have the high-quality care that they deserve.
My role is to ensure the day-to-day running of the home is as smooth as possible by supporting the team and ensuring that our residents are being provided with person-centred care.
I work alongside a variety of health professionals to ensure that our residents are well supported.
I pride myself on the relationships formed with staff, residents, and their families and am very proud to work be a part of the Dukes Court team.
We always look forward to welcoming new residents and I invite you to come to Dukes Court to see what an amazing home we have here and have a chat with me if you would like more information.
Job Title: Maintenance Operative
Joined: 2013
Hello everyone, my name is Anthony, I am the maintenance operative for Dukes Court.
My role is to maintain all aspects of the home and to ensure everything complies with Avery's high standards. This is my 10th year working in this role for the company and I’m very proud to be a part of this caring and dedicated team at Dukes Court.
On my normal day you will see me around the home performing a variety of tasks which can include, checking the residents’ rooms are up to a high standard, ensuring the décor of the home is well maintained, and carrying out daily, weekly, and monthly checks.
I am here to support you when you move in and am happy to always assist as you settle in.
Please feel free to come to Duke's court to have a chat with me to find out more about what I do.
Job Title: Head Chef
Joined: 2018
My name is Mike, I have over 25 years working within the hospitality industry. There came a time when I wanted a change so applied for the role of head chef at Dukes Court and I have been here happily since 2018.
Catering for the elderly has been very rewarding for me.
Dukes Court is a thoroughly enjoyable atmosphere to work in, I enjoy attending monthly residents’ meetings and hearing the residents ’ valuable feedback and I always ensure to take it on board.
I have a fantastic team of kitchen assistants that ensure that the day-to-day running of the kitchen goes as smoothly as possible.
I pride myself on our recent 5-star food hygiene rating from EHO.
Feel free to pop in and have a chat with me about the wonderful meals we provide.
Job Title: Team Leader
Joined: 2022
Hello, My name is Millie, I have worked at Dukes Court for 2 years now.
I started as a care assistant and have worked my way up to being a senior carer in our York memory community.
I love my job and enjoy making the residents happy, I am currently working towards my level 3 NVQ
My main responsibilities are ensuring my residents are receiving medication, making sure they are leading a healthy lifestyle and that their appointments are being upheld.
Please feel free to come along and have a chat with me about how we do things at Dukes Court!
Job Title: Senior Care Assistant
Joined: 2022
Hello my name is Brandon; I am the senior of York Suite our memory care community
I have worked a Dukes Court nearly 3 years, from starting as a carer on nights, to being a senior and then moving to days to be a senior carer
I am currently working towards my NVQ 3 within health and social care
My aim at Dukes Court is to ensure that the residents throughout the home are happy and safe I am very passionate about this, and that their care needs are being met. I support my care team to ensure this happens.
Working alongside my team is very important as it helps ensure we maintain the quality of care to all our residents; my team will always be my second family and we are always there to support one another.
Feel free to come to Dukes Court and have a chat with me about our York Memory care unit.
Job Title: Senior Carer
Joined: 2018
Hello, My name is Dianne. I am a senior carer on Ebdon suite.
I have been working in the care sector for 17 years!
My aim is to make sure my residents are happy and well looked after and to ensure the floor runs smoothly.
I value my relationships with my colleagues and make sure I support them mentally and emotionally in difficult situations.
I've been a senior carer at Dukes Court for over 5 years and Dukes Court feels like my second home and my colleagues are my second family.
Come on over to Dukes Court to have a chat with me in our quiet lounge to hear more about Ebdon!
Job Title: Senior Carer
Joined: 2016
Hi. My name is Sang. My role is Senior Carer.
I’ve been working in Dukes Court for 7 ½ years but have been working in the care sector for 12 years.
My main role is to make sure that all my residents are looked after in high standards and meet their personal and medical needs.
I am a very conscientious person and take full responsibility for my work.
I do like and enjoy working in Dukes Court, it makes me happy when residents are having a good day.
Job Title: Head Housekeeper
Joined: 2017
Hi Everyone! My name is Laura, I am the head housekeeper at Dukes Court care home.
I have been working here in this role for 6 years.
My Role is to ensure the home is always looking presentable and smelling nice at all times.
My aim is to make sure the housekeeping team know and understand their duties within the home
I enjoy attending residents meetings and value their feedback
I love my job and enjoy spending time with residents
Come along to Dukes Court and come and have a look around.
Job Title: Customer Service Advisor
Joined: 2019
Hello, My name is Teresa and I'm a customer service advisor at Dukes Court.
I have been working here for 4 years.
I love welcoming families & visitors into our home, My main responsibilities include answering the phones and supporting our management and admin team.
I am very lucky that I get to talk to a lot of our residents within our home on a daily basis whilst delivering their newspapers, post & parcels
Arrange a show round with me so I can show you our beautiful home!
Job Title: Customer Service
Joined: 2021
Hi. My name is Arlene. My role is Customer Service Assistant. I’ve been working in Dukes Court for over a year now and I would say that working in a care home is very rewarding because you get to talk to people from all walks of life. I like interacting with our residents especially when we have events in the home and getting to know each one of them is such a pleasure.
My main role is to meet and greet all visitors, keeping the reception desk neat and tidy. Making sure that the desk is pleasant to welcome all visitors. Part of my role is to show the home to the enquirer and make sure to present the whole home in the best possible way.
As a colleague, we all work closely and as one family, helping and supporting each other, especially in difficult times.
Job Title: Wellbeing Assistant
Joined: 2023
Hi everyone my name is Simon!
I am the Wellbeing Coordinator for Dukes Court
Dukes Court has a very sentimental place in my heart as it is the first care home I've worked in, taking a total career path change back in 2014 when I decided to leave a very successful, highly paid but stressful sales account management role within the public sector to begin my career in a care setting. It was the best decision I ever made and I feel I was made for the role.
So what does a well-being coordinator role consist of?
Well, I can honestly say that it isn't all bingo and rice pudding at Duke's. The role might require me to be a listening ear for one minute, loneliness prevention, a meaningful one-to-one engagement. Other times I can be seen beavering away at the computer or on the telephone booking fantastic, quality entertainment and planning amazing weekly and monthly events. Families rely on me to keep our Facebook page updated daily with news and photos of their loved ones, we pride ourselves on our up-to-date content and engaging posts and we welcome the support and comments from our loyal followers and friends of Dukes Court. Singing, dancing, quiz and game host, I have adapted the skills I honed during my entertainment days and now try to give the residents a touch of the theatrical within our planned activities.
My background experience has been in the performing arts, studying at Booth Lane College in Northampton, and going on to work as a performer in the Skyline gang at Butlins, Skegness, Pontins, Haven, British Holidays and JMC holidays in Kos. Greece. The ten years of experience I gained performing to audiences of all ages over the years has enabled me to bring lots of fresh ideas and a variety of activities for our residents. I like to think out of the box, in fact, I probably threw away the box.
A local man, I was born and brought up in Wellingborough and I have close links with the community and this gives me a greater understanding of the surrounding areas. Always handy when having a chat with residents who may or may not know the area and definitely useful when planning our local trips.
Fun fact: When I left school I was a bartender at The Duke of York pub that used to be where Dukes Court stands today, pulling my first pints and enjoying the lively atmosphere that the Duke of York would create throughout the week and weekends. So you could say, I have come full circle!
I thoroughly enjoy my job and feel very privileged to spend my days with such wonderful ladies and gentlemen from whom I learn a lot and share laughs and smiles every day. I have a combined total of nearly five years as a well-being coordinator at Dukes Court now and I'm very excited to welcome new residents who have chosen us to be their care provider.
Feel free to come in and meet me, we can have a chat about all the activities we offer at Dukes Court, alternatively, by email.
If you pop in - don't be surprised to see me dressed in a 70's sequin disco attire, cowboy or 50's teddy boy outfit or perhaps even a tutu, anything to create a few smiles.
Job Title: Wellbeing Co-ordinator
Joined: 2023
Hi, My name is Kate and I work as part of our wellbeing team.
I originally started my career working in retail where I worked for many years.
I eventually decided I wanted a change in career, That's when I found this perfect job at Dukes Court with a great team to work alongside.
I have been at Dukes Court for nearly 2 years now!
I find my job so rewarding, learning new things all the time about our residents.
You will often see us having a dance and sing-song to some old style classics as well as showing our artistic side in our arts and crafts sessions, Why don't you come along and see for yourself!
One to ones are very important part of my role in wellbeing for those who may not be able to physically join in with group activities.
Its a pleasure to go home at night time knowing I've made a difference and bought fun and happiness in to the day, not only to our residents but there family members too