Eachstep Blackburn

Infirmary Road, Blackburn BB2 3LP
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8.6 24 Reviews
  • Eachstep Blackburn, Blackburn
EachStep Blackburn is a pioneering £5m specialist dementia care service that opened in May 2016 and was named 'best dementia care home' at the National Dementia Awards in November 2016.

The home, which provides residential and nursing care to up to 64 older people and people living with dementia, brings together modern, dementia-friendly interiors, leading person-centred care approaches and exciting community partnerships, making it a real hub within the community.

There are a number of stunning themed rooms and spaces for activity and relaxation. These include a cinema, vintage tea rooms, a memory lane full of nostalgic imagery and objects as well as beautiful public and private gardens. These multi-sensory areas promote stimulation, reminiscence and relaxation.

At EachStep Blackburn staff encourage an atmosphere of fun and inclusion and the home runs a weekly programme of activities and events, which includes talks and demonstrations as well performers from the local area who regularly visit and entertain residents.

The home provides nutritious home cooked meals catering for any specific requirements and nutritional needs, without compromising on the delight of a delicious meal.

The home is committed to providing personalised support that ensures residents lead active, happy and fulfilled lives.

All staff receive specialist training and mentoring and spend time getting to know residents so that care can be personalised to the needs of each service user.

Every resident has a named key worker who helps develop their own personalised care. The home also holds regular forums with residents and relatives, enabling them to voice their views and make suggestions on the day-to-day running of the home.

Show Eachstep Blackburn on the Map

Care Provided by Eachstep Blackburn

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Stacey Butler (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Eachstep Blackburn

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,398
    • Self-Funded Residential Dementia Care from £1,398
    • Self-Funded Nursing Care from £1,398
    • Self-Funded Nursing Dementia Care from £1,398
    • RESPITE Self-Funded Residential Care from £1,398
    • RESPITE Self-Funded Residential Dementia Care from £1,398
    • RESPITE Self-Funded Nursing Care from £1,398
    • RESPITE Self-Funded Nursing Dementia Care from £1,398

  • Prices exclude therapeutic activities such as hairdressing and chiropody.
  • (these prices are only a guideline, please contact Eachstep Blackburn to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free on site visiting available to visitors.


Eachstep Blackburn Reviews (24)

Total of 24, showing 1-20
8.6

Eachstep Blackburn has a Review Score of 8.6 (8.561) out of 10, based on 9 reviews in the last 2 years. Over all time Eachstep Blackburn has 24 reviews.

Overall Experience

  • 12
  • 7
  • 3
  • 1
  • 1

Date Published

24
5
9
9
15

Review from Danielle J (Granddaughter of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My experience was not as well as I would like it to be. The full building smells of urine, the light has some tape over where clearly something is broke which then becomes a hazard for residents in the building and the public. Staff didn't really greet us on arrival.

Reply from Georgea Buckle, Operations Executive at Eachstep Blackburn

We're really sorry to hear about your experience - this isn't the standard we aim for. Your concerns about the smell, maintenance issues, and staff welcome are important, and we'll address them with the team to ensure improvements are made. Thank you for bringing this to our attention. If you would like to discuss these concerns further, please contact the home to arrange this.


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Review from Louise G (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the care my dad is receiving in Eachstep. I am living out of the country and so I obviously worry about my dad a lot, but whenever I visit the home I am reassured that he is being taken very good care of. His room is always lovey and clean. The food is great. There are
activities going on that he can join in with if he chooses to and the staff are all friendly, chatty and warm. It's not an easy environment to live in or work in I'm sure, but I do appreciate the effort that goes into keeping everything running as smoothly as possible.

Reply from Antony Hall, Managing Director at Eachstep Blackburn

Thank you for your kind words and taking the time to provide this review. I am so pleased your dad is receiving such good care.


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Review from Simon P (Son of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always clean and generally has a good staff to resident radio. Activities are fantastic the residents interact well. Its never easy trying to carry out daily duties however the care staff work tirelessly to get the best outcome. Very welcoming front desk. Keep up the good work.

Reply from Phil Benson, Executive Director of Operations at Eachstep Blackburn

Thank you for your wonderful review. We're so pleased to hear that you find the home clean and welcoming, and that the staff-to-resident rapport is positive. It's fantastic to know that the activities are enjoyed by the residents and that our care staff are working tirelessly to provide the best care possible. We also appreciate your recognition of our front desk team for their warm welcome. Your kind words mean a lot to us, and we'll continue to work hard to maintain the high standards you've highlighted. Thank you again for your support!


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Review from Janet S (Wife of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall pleased with the care received. The food is good. Nursing staff are quick to pick up any problems. It is a difficult time for everybody and everyone is doing their best.

Reply from Phil Benson, Executive Director of Operations at Eachstep Blackburn

Thank you for sharing your feedback. We're so pleased to hear that you're satisfied with the care received and that the food and nursing staff have met your expectations. We understand that these times can be difficult, and we're grateful for your recognition of the hard work and dedication of our team. Everyone here is committed to providing the best care possible, and your kind words mean a great deal to us. Thank you again for your support and trust


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Review from Rachael P (Daughter of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is really well cared for at Eachsteps, all the staff are great and genuinely care about all the residents. It is well maintained and there are always engaging activities on offer. The food is really good quality and there are always various options on offer. I have already recommended Eachsteps
Blackburn to other people with elderly relatives. Thank you all for taking such good care of mum!

Reply from Phil Benson, Executive Director of Operations at Eachstep Blackburn

Thank you for the kind review! We are thrilled you have recommended us to other people. We are really proud of the team and we are thankful of your recognition. We will share this with the team.


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Review from L B (Daughter of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I can't praise the staff enough. They have been brilliant with Mum and looked after all of her needs. The regular activities and games are a great way for the residents to interact and socialise plus they can win prizes at bingo (which is a nice touch). Overall, a great place for your loved ones to
be supported and given the care they need with the reassurance that they are safe and secure.

Reply from Georgea Buckle, Operations Executive at Eachstep Blackburn

Many thanks for your lovely review. We will pass this onto the team at Eachstep Blackburn!


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Review from Pauline M (Daughter of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The love, care, support and respect shown towards our mum has continued to be outstanding. The lady in reception, the kitchen, household staff are the unsung heroes at Each Step Blackburn. Previous maintenance man also. Welcome to the new maintenance man! The extremely hardworking staff are always so
welcoming, and approachable if you want to raise a concern. Yes, there are a lot of foreign workers but where would we be without them? There is a language barrier at times - some speak very softly so residents do find it hard to hear them. The Activities Co-ordinator is so energetic, full of some amazing ideas, and such a lovely person. So lucky to have her on the staff. Behind-the-scenes preparations lead to successful activities but it takes a huge amount of time. Well done. In an ideal world, more staff would ease the pressure on an exhausted staff. Park Homes owners need to remember the due diligence they promised us regarding staffing, improvements etc. Action now, please.

Reply from Phil Benson, Executive Director of Operations at Eachstep Blackburn

Thank you so much for your lovely feedback. I will pass this onto the team at the home


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Review from F M (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum came here when it was a different company, the new company have improved certain things, ie cooking the food on the premises, snacks available and drinks. I think the garden area needs maintaining to the standard it was in when it first opened, also I think the laundry needs reviewing

Reply from Phil Benson, Executive Director of Operations at Eachstep Blackburn

I appreciate your kind words. We are also just working on a new gardener contract which will see the Gardens significantly change


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Review from Harry C (Husband of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I love visiting my wife’s care home. It’s always a pleasant experience. Friendly and caring staff makes everything worth while. My wife is always dressed appropriately, clean smart and very content.

Reply from Phil Benson, Executive Director of Operations at Eachstep Blackburn

Thank you for your kind words. We will share this with our team at the home.


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Review from Carol J (Daughter of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Very concerned with the lack of care offered.
Not enough staff. The conditions are not fit for purpose, scruffy, dirty and very tired.
Concerns over medication and fluids given.
Concerns over the quality of food.
Sick of excuses.
Looking to move the resident.
Without a dishwasher for over six
months (How are they meant to care for residents when they are washing up?).
Very sad as it was a cracking home when we first arrived. The new owners need to invest heavily.

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Review from M B (Son of Resident) published on 2 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Went to visit my mum on the Hussain floor, distinct lack of staff, it was a very warm day no drinks to be found. Mum was in another person's room on an unmade bed, her room was locked.
I am also disturbed that senior carers seem to be making decisions on what I feel should be a medical person. Not
surprised at the latest CQC report.

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Review from Janine G (Daughter of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Disappointed with mum having hardly any clothes to wear. I handed in name tags when the lockdown was on and plenty of smart clothes. Another resident with her jumper on. I had to go and find her clothes in a pile under the stairs. Also, every time I've been, mum and other service users complain about
the food being cold, hard, burnt, just not fit for purpose. Also, the handles on her wardrobe are falling off. Been like that for a month now and the bathroom is not cleaned to a good standard.

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Review from Paul K (Son of Resident) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum entered Eachstep Blackburn in December 2019. We were delighted and felt very lucky to have found such a great place for her. She is very happy there. Very soon after Mum moved in, Covid struck. The response of the home, and the management of the care provider, in the face of chaotic government mishandling,
was amazing. We felt that the whole team responded with tremendous dedication, care, and courage - way beyond expectations - and we felt very lucky and full of gratitude and admiration. Communications and responsiveness with families were amazing. Although the regular positive and creative communications with the management team in Widnes have come to an abrupt halt since the take-over by Park Homes in September 2021, the recent appointment of a new manager at the home has heralded a very welcome resumption of activities and updates. This is great to see, and much appreciated. Long may it continue.

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Review from Anita R (Daughter of Resident) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy in Eachstep Blackburn, I speak to her every couple of days and she is always cheerful. I wouldn't want her living anywhere else, all the staff are fantastic and happy to help.
Thank you, so much to everybody.

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Review from Denise K (Daughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum receives at Eachstep is fantastic. I can not thank the carers enough for the complete respect, care and love they give my mum. I would recommend the home to anyone that is looking for care.

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Review from Ronnie L (Friend of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this care home very clean, very efficient and very friendly. I've no worries at all for my friend whilst she's here.

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Review from M R (Son-in-law of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my In-Laws receive from the home. I have no issues recommending Eashstep to others.

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Review from M T (Wife of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the three years of being involved in Eachstep, through the care of my husband, I've found the majority of staff efficient. Unfortunately not all of them, the same applies to the laundry and the cleaning staff. There is no one manning the reception desk at the weekend which is poor. We were told
we would have family meetings which are not happening. Apart from these comments, my husband has always been happy in his surroundings.

Reply from Lynn Billingham, Sales, Marketing and Customer Service Manager at Eachstep Blackburn

Thank you for your review of our flagship home. We are pleased to hear that your husband is happy in the home. We would like to reassure you that we do hold regular relatives meetings and will ensure you have dates of future meetings. Our Manager operates an ‘open door’ policy so is always available to address individual concerns. All our staff undergo regular training and are currently taking part in Customer Care Training.


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Review from Eileen C (Resident) assisted by family/friend published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During May we had entertainment from a harpist and guitar player as well as a singer. I am well cared for. I am showered regularly and dressed and assisted with my meals. I went to the hair salon and had my hair done this week. My room is always very clean.

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Review from Ethel M (Sister of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Find all the carers very caring. Front desk always helpful. Everyone makes you feel welcome. They have plenty of activities.

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Current Review Score: 8.6 (8.561)

Overview of Review Score

The Review Score of 8.6 (8.561) out of 10 for Eachstep Blackburn is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.314 for Eachstep Blackburn is calculated as follows: ( (51 Excellents x 5) + (39 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 102 Ratings = 4.314

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.247 Points relating to the number of positive Reviews for Eachstep Blackburn is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 7 Positive Reviews ÷ 12.8 = 0.547

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 18 Mar 2025

We currently have vacancies available for spacious and comfortable rooms within our care home. Residents receive personalised care and support from our compassionate caregivers, including assistance with activities of daily living, medication management, and healthcare monitoring.Contact us today to arrange a viewing of the home and to meet our team!


Awards / Recognitions (2)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Eachstep Blackburn

What types of Care is Eachstep Blackburn registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Eachstep Blackburn provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Eachstep Blackburn have?

There are 64 Single Rooms.

What are the Facilities & Services at Eachstep Blackburn?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Eachstep Blackburn to the centre of Blackburn?

0.6 mile(s) as the crow flies, distance by road may be significantly further.