For enquiries about pricing, please contact the home as they will be able to comment around the type or care required in more detail, thank you.
Visitors to sign in on arrival via electronic device
Onsite Parking and disabled access.
Edendale Lodge Care Home has a Review Score of 9.9 (9.852) out of 10, based on 11 reviews in the last 2 years. Over all time Edendale Lodge Care Home has 29 reviews.
Review from T W (Daughter of Resident) published on 17 March 2025
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Reply from Andrea Vinten, Head of Communications at Edendale Lodge Care Home
Thank you so much for taking the time to leave such a wonderful five-star review for Edendale Lodge. Our team at the home are very fond of your wonderful Mum, she is a very special lady and we are so happy that she is settled, happy and content since coming to stay with us. With warmest regards & best wishes from the Belmont Healthcare Team
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Review from J D (Daughter of Resident) published on 27 January 2025
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Reply from Andrea Vinten, Head of Communications at Edendale Lodge Care Home
Thank you for taking the time to submit your very kind review about our wonderful Edendale Lodge Care Home. We are so happy that your father has enjoyed and feels comfortable during his respite care within the home. We're also delighted that this means that you are able to take your much deserved break and know that he's in very safe hands with us. We'll share your kind words with our Care Team, they always love to read such thoughtful reviews, and we look forward to seeing your father again soon as we love having him with us too! With warmest regards, from the Belmont Healthcare Team
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Review from S M (Daughter-in-law of Resident) published on 12 September 2024
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Reply from Lisa Cox, Administrator and Customer Relations Support at Edendale Lodge Care Home
Thank you for sharing this wonderful review with us and the community. We value your feedback, we care about your experience and views. We're all so pleased to hear the service is always Excellent, we're very proud of Team Edendale and we can't wait to share this with the team! Kind Regards, Belmont Healthcare.
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Review from Annette J (Respite Resident) published on 21 August 2024
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Reply from Andrea Vinten, Head of Communications at Edendale Lodge Care Home
Thank you so very much for your review and for sharing such kind words, we will pass these on to our care team who we're sure will be delighted to read them. We are so happy that you and your father experienced how accommodating and inclusive we are for all residents whether respite or permanent and look forward to welcoming your father again very soon. With warmest regards, from the Belmont Healthcare Team.
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Review from Mark W (Son of Resident) published on 25 January 2024
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Reply from Lisa Cox, Administrator and Customer Relations Support at Edendale Lodge Care Home
Wow! Thank you so much for awarding us a five-star rating! Your kind words serve as a great testament to the hard work and dedication we invest in our care home. Your recommendation means the world to us and we feel so rewarded by your incredibly kind words. We're truly honoured. Best Wishes from all at Belmont Healthcare.
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Review from S H (Daughter-in-law of Resident) published on 25 January 2024
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Reply from Lisa Cox, Administrator and Customer Relations Support at Edendale Lodge Care Home
Wow! Thank you so much for sharing this wonderful five-star review and recommending us. We really appreciate and value your feedback. It is so comforting to know that you feel your dear Mother-in-Law is safe, well-loved and cared for. So pleased to hear she had an amazing time celebrating a remarkable 100th Birthday. We look forward to sharing this with Team Edendale, I'm sure they'll be thrilled.
Best Wishes from all at Belmont Healthcare.
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Review from R G (Daughter-in-law of Resident) published on 24 January 2024
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Reply from Lisa Cox, Administrator and Customer Relations Support at Edendale Lodge Care Home
Thank you so much for your 5-star review! We sincerely appreciate your feedback and for sharing your kind words with us and the community. We can't wait to share this with Team Edendale. They'll be thrilled! Best wishes from all at Belmont Healthcare.
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Review from Brenda B (Daughter of Resident) published on 3 October 2023
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Reply from Lisa Cox, Administrator and Customer Relations Support at Edendale Lodge Care Home
Thank you so much for taking the time to leave us a wonderful review. We pride ourselves on providing our residents with the best possible standard of care, we're pleased we exceeded your expectations and overjoyed to hear that your dear Mum had a nice holiday and would happily return in the near future. You're welcome back anytime. Best Wishes from all at Belmont Healthcare.
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Review from Sylvia K (Resident) published on 24 August 2023
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Reply from Lisa Cox, Administrator and Customer Relations Support at Edendale Lodge Care Home
Hearing how happy you are has brightened up our day at Belmont Healthcare! Thank you so much for the great review and for choosing Edendale to be your happy home. We're so pleased that the staff are kind, helpful, cheerful and encouraging. May that continue, best wishes from all at Belmont Healthcare.
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Review from G K (Daughter of Resident) published on 3 August 2023
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Reply from Lisa Cox, Administrator and Customer Relations Support at Edendale Lodge Care Home
Thank you so much for your positive feedback! You've left a smile on the faces of our whole team with your kind words. We're thrilled to hear we've cared for your dear Mother fabulously for over six years and it's our absolute pleasure to do so. I'll make sure I share your valuable feedback with Team Edendale. Best Wishes from all at Belmont Healthcare.
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Review from Herbert W (Husband of Resident) published on 2 August 2023
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Reply from Lisa Cox, Administrator and Customer Relations Support at Edendale Lodge Care Home
Thank you so much for your kind words and for taking the time to share your feedback with us and the community. We're so pleased that you're happy with our Care Home services and will ensure to pass this fantastic review on to our Team. Best Wishes, from all at Belmont Healthcare.
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Review from Katherine P (Daughter of Resident) published on 7 February 2023
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Reply from Andrea Vinten, Head of Communications at Edendale Lodge Care Home
Thank you so much for your wonderful review - we are delighted that your dad has settled and is happy, and you also that you found our care home manager so helpful and supportive - we'll ensure your feedback is passed on to her, and she will appreciate your kind words very much... best wishes.
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Review from A W (Husband of Resident) published on 26 October 2022
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Reply from Clare Swan, Operations Director at Edendale Lodge Care Home
Thank you for your review. We are pleased that you find the team at Edendale Lodge happy and courteous and shall pass this on to them.
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Review from Rosie H (Sister of Resident) published on 6 April 2022
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Reply from Clare Swan, Operations Director at Edendale Lodge Care Home
Thank you so much for your wonderful comments about the team at Edendale Lodge. We pride ourselves in the personalised care that we provide for our extended family living in Edendale. We shall of course share your review with our team.
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Review from Jeremy D (Son of Resident) published on 15 September 2021
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Reply from Andrea Vinten, Head of Communications at Edendale Lodge Care Home
Hi Jeremy, thank you so much for taking the time to post your wonderful review, this means so much to our Care Teams - it's very much appreciated. With best wishes from the Belmont Healthcare Team.
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Review from A W (Granddaughter of Resident) published on 28 June 2021
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Reply from Andrea Vinten, Head of Communications at Edendale Lodge Care Home
Thank you so much for the review; it means so much to our care teams to receive such positive and welcomed feedback.
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Review from Nicole B (Granddaughter of Resident) published on 28 June 2021
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Reply from Andrea Vinten, Head of Communications at Edendale Lodge Care Home
Thank you so much for the review; it means so much to our care teams to receive such positive and welcomed feedback.
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Review from Gemma K (Daughter of Resident) published on 11 June 2021
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Reply from Adam Hutchison, MD at Edendale Lodge Care Home
Thank you so much for the review; it means so much to get the feedback for our care teams.
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Review from Chris P (Son of Resident) published on 22 April 2021
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Reply from Adam Hutchison, M D at Edendale Lodge Care Home
Thanks so much for the review it means a great deal to the team!
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Review from Kathryn H (Daughter of Resident) published on 19 October 2020
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Reply from Adam Hutchsion, MD at Edendale Lodge Care Home
Thank you so much for the review its great to hear that we have supported your family during this time.
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The Review Score of 9.9 (9.852) out of 10 for Edendale Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.852 for Edendale Lodge Care Home is calculated as follows: ( (110 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 128 Ratings = 4.852
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Edendale Lodge Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 May 2024
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Job Title: Care Home Manager
Joined: 2002
For over 20 years Zoe has been a big part of Belmont Healthcare. During this time, she has been held responsible for several roles within the business as a valued member of the care and management team.
She has held a variety of roles, including Regional Operations Manager, Registered Care Home Manager of Sandbanks Care Home, as well as Home Care Manager for Belmont at Home Care service in New Romney.
Now as Care Home Manager at Edendale Lodge Care Home her experience in care and knowledge of our company puts Edendale Lodge Care Home in good hands leading the care team in delivering outstanding care and support.
Job Title: Assistant Manager
Joined: 2013
Pauline has worked with Belmont Healthcare for 9 years. It is a privilege to be able to give people a sense of dignity and happiness, to make their lives more comfortable and relaxed than may otherwise be the case, especially as they enter the last years of their lives.