Eliza Palmer Care Home

Octagon Road, Whiteley Village, Hersham, Walton-on-Thames KT12 4ES
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9.3 9 Reviews
  • Eliza Palmer Care Home, Walton-on-Thames
Eliza Palmer Care Home in Walton-on-Thames is situated in Whiteley Village. which offers residential and nursing care.

It has 30 bedroom suites and residents can access excellent facilities and trained, friendly staff to support them with their individual care needs.   

Trained staff offer care and a variety of activities for residents.

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Care Provided by Eliza Palmer Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rhonda Herring (Registered Manager)
  • Admission Criteria
    • Private funded admissions and continuing healthcare funding
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Number of floors: 2

Funding & Fees Guide for Eliza Palmer Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,750
    • Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Nursing Care from £1,750

  • Prices are based on individual care needs and are subject to assessment
  • (these prices are only a guideline, please contact Eliza Palmer Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact Reception by telephone or email in advance of visit.


  • Parking

  • Complimentary parking is available to all visitors and residents throughout the Village.


Eliza Palmer Care Home Reviews (9)

9.3

Eliza Palmer Care Home has a Review Score of 9.3 (9.300) out of 10, based on 9 reviews in the last 2 years. Over all time Eliza Palmer Care Home has 9 reviews.

Overall Experience

  • 7
  • 1
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Date Published

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Review from P P (Son of Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now passed away but I can't speak highly enough of the care she received in the last two years of her life. From the management team through to the caterers, everybody is so lovely!

Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Care Home

Thank you so much for your kind review. It was an absolute pleasure to care for your mother, and we truly appreciate your thoughtful words.


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Review from P C (Resident) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I moved into the Eliza Palmer Home in January 2024 under the care of the current owner. Within a few months a meeting was called and the residents were told Eliza Palmer had been sold to Kingsley House Trust. We were assured the move would be seamless with improvements. Sadly the care went downhill,
it was rushed, up late to go to activities. Staff were leaving and the care at night was down to 1 carer for 15 residents. Activities have become less as the organiser is carer trained and helps out with the staff shortages. The new kitchen and chefs have improved the meal quality. I love my suite. The view from my window is of the gardens enjoyed by some of the residents. Sadly I do not consider the high rent value for money.

Reply from Stephen Pullinger, Marketing Manager at Eliza Palmer Care Home

Since taking over Eliza Palmer we have worked quickly to improve the service and made a substantial investment in a new kitchen, which was seen as the biggest priority by residents' families when we arrived. I am glad you have noticed an improvement in the meal quality and appreciate the quality of your bedroom suite. Our management team is always available and keen to listen to any suggestions for ways to improve our service and to take heed of things you believe we should be doing. We have a dedicated and passionate staff team and I must stress we have never been in the position of having only one carer working at night.


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Review from R K (Son of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a vegetarian mum has had a restricted diet from an outside meal provider. She complains of boring food! She is the only vegetarian resident so a challenge to the new chef. Bear in mind mum's taste buds are shot and she now likes sweet things which she never had before. Activities are not marked as
mum is bed bound she is naturally a private person.

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Review from P R (Son of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all over - staff facilities and care. Thank you so much.

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Review from Rachel O (Daughter of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is well cared for. Good nursing, caring and helpful staff.

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Review from Mark B (Son of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother first attended Eliza Palmer at the height of Covid and we were immediately impressed with the duty of care and hygiene levels in the newly built facility. The last few years mum has experienced a cognitive decline, with communication difficult at times. However, she has always been very content
and happy with her carers, the food and room facilities. Kingsley Healthcare have recently acquired the home and I cannot express enough gratitude and admiration for the levels of care and regular communication we have about mum and her condition. The team are first class and we have complete confidence in mum's care and safeguarding.

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Review from E M (Daughter of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We love the home and surrounding village and it is great that we can pop mum in a wheelchair and go for a walk to sit in the garden. Mum is very happy at Eliza and joins in the activities when she can. She recently went on a riverboat trip and loved it. Generally, the staff are very good and caring,
especially on a one-to-one basis. It would be nice to have more interaction with residents at weekends from those watching TV and for those who prefer to stay in their rooms. It seems they occasionally lack company. The food whilst satisfactory at the moment could be improved, however we understand moves are underway to ensure food is cooked fresh on the premises. The nursery staff are excellent and alert us promptly if mum's health or medical needs change.

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Review from Coral H (Cousin of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the monthly Residents and Relatives Coffee and Chat morning today. It is conducted by the Care Home Manager and her Deputy and it is our opportunity to ask questions, solve any problems and generally build on relationships.
I consider this to be an extremely good event carried out in a very
happy and friendly environment.

Reply from Alyson Reay, Head of Marketing and Communications at Eliza Palmer Care Home

Thank you for your review and kind words. We are so glad to hear that you find these get-togethers useful and it really boosts our hardworking team to hear such lovely feedback! We truly appreciate you taking the time to share your experiences of the Eliza Palmer Hub.


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Review from M C (Wife of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband became a resident of the Eliza Palmer Hub in September of this year.
The care he has received has been outstanding and I mean outstanding.
After 3 months of residency, I feel so comfortable and reassured knowing that he is receiving the best possible care.
The staff are so caring to me
as well as my husband and I visit at all sorts of times but the greeting is always the same.
Warm and welcoming.
I highly recommend you visit and decide for yourselves.

Reply from Alyson Reay, Head of Marketing and Communications at Eliza Palmer Care Home

Thank you so much for your wonderful review. It is a delight to care for your husband in the Eliza Palmer Hub.


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Current Review Score: 9.3 (9.300)

Overview of Review Score

The Review Score of 9.3 (9.300) out of 10 for Eliza Palmer Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Eliza Palmer Care Home is calculated as follows: ( (78 Excellents x 5) + (11 Goods x 4) + (7 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 104 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Eliza Palmer Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Joanne

Joanne Nigoumi

Job Title: Deputy Manager

I qualified as a Registered General Nurse in 1990 and have worked in a variety of acute care settings. I have spent several years working as a Nurse Practitioner, and have worked at Eliza Palmer Care Home for 6 years, now I have progressed to Deputy Manager here. The best part of my job is having the opportunity to make a difference in the resident's quality of life.


Outside of work, I am happiest spending time with my family and friends, I also enjoy cooking and keeping fit.


Cyril

Cyril Fomonyuy

Job Title: Service Quality Manager

I have worked in the care sector for 22 years, starting as a Registered Nurse in my home country of Cameroon. I joined Kingsley in 2016 as a registered home manager and subsequently progressed to Service Quality Manager. I love the culture at Kingsley which invests in and empowers its staff and supports career progression. Outside work, I am an author and write and do research about leadership and management.


Julia

Julia Edwards

Job Title: Operations Manager

I worked in hotel and restaurant management before switching to the care sector 14 years ago. Before joining Kingsley last year I had gained considerable experience in operations and regional roles. I love the fact that Kingsley is family orientated and everyone is very supportive. We all go above and beyond for our residents.


Outside work, I enjoy spending time with my daughter and my dog.


Vivian

Vivian Vuchemtigah

Job Title: Regional Operations Director

I have been a Registered General Nurse since 2001 and joined Kingsley in 2009. As well as my responsibilities as Regional Operations Director I am also Group Clinical Director. What I love about Kingsley is that the needs of our residents are always paramount and we are never limited in our ability to provide the required service. The company also offers staff great opportunities for career progression.


Outside of work, I enjoy walking and taking in a movie.


Frequently Asked Questions about Eliza Palmer Care Home

What types of Care is Eliza Palmer Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Eliza Palmer Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Eliza Palmer Care Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Eliza Palmer Care Home?

Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Eliza Palmer Care Home to the centre of Walton-on-Thames?

2.4 mile(s) as the crow flies, distance by road may be significantly further.