All-inclusive fees include hairdressing, physiotherapy and chiropody.
Onsite parking available
Elm Lodge Care Home has a Review Score of 8.4 (8.437) out of 10, based on 4 reviews in the last 2 years. Over all time Elm Lodge Care Home has 4 reviews.
Review from Richard C (Resident) published on 17 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M S (Resident) published on 17 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A P (Resident) assisted by family/friend published on 16 December 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from W A (Resident) published on 16 December 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 8.4 (8.437) out of 10 for Elm Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.729 for Elm Lodge Care Home is calculated as follows: ( (36 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.729
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.708 Points relating to the number of positive Reviews for Elm Lodge Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 4 Positive Reviews ÷ 12 = 0.333
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 23 Feb 2025
Residential Care/ Nursing Care / Respite Care
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Job Title: Home Manager
Joined: 2024
Kara has over 16 years of experience in the care sector. She previously managed a 78-bed residential home for over 14 years before joining the team at Forest Care in 2024.
“It is a pleasure and a privilege to lead the team at Elm Lodge to provide the highest quality of care for our residents. We have a beautiful, state-of-the-art care home in the heart of a wonderful community in Hartley Wintney, and it is my passion to create a home that becomes a valued part of that community.”
Job Title: Home Administrator
Joined: 2024
Lisa joined Elm Lodge in August 2024 as our Home Administrator. She is responsible for the day-to-day running of our home, supporting our Home Manager Kara and the team. Lisa has over 6 years of experience in the care industry and is a hard-working, enthusiastic individual who is passionate about looking after our residents, their families, and our staff. Lisa is a kind, compassionate individual and always puts the needs of others ahead of her own.
Job Title: Care Supervisor
Joined: 2024
Charlie joined Elm Lodge in August 2024 as our Care Supervisor. He is a dedicated individual with a passion for supporting residents and their families through their journey. Charlie is passionate about person-centred care and helps to coordinate services, manage care plans and ensure our residents receive outstanding care.
Job Title: Wellbeing Coordinator
Joined: 2024
Sarah joined Elm Lodge in August 2024 as our Wellbeing Coordinator. Sarah is responsible for the well-being of our residents and works closely with our local GP, Mental Health Services, District Nurses and other multi-disciplinary teams to ensure our residents receive the very best care. Sarah has over 4 years of experience and is passionate about elderly care.
Job Title: Head Chef
Joined: 2024
Niranjan joined the Elm Lodge team in September 2024, having worked as a Head Chef for more than 10 years. His passion for cooking is unrivalled. Niranjan and his dedicated team are an integral part of Elm Lodge’s operations, providing the catering for Elm Lodge’s internal and external events, from meetings and exhibitions to gala dinners, banquets, and special family occasions, alongside the day-to-day running of The Hartley Restaurant.
Job Title: Hospitality Manager
Joined: 2024
Alex joined the Elm Lodge team in August 2024 as our Hospitality Manager. He is passionate about food and nutrition and has a great eye for detail. Quality of food is a top priority at Elm Lodge and Alex and his team ensure our residents receive outstanding food, catering for personal preferences and specific dietary requests.
Job Title: Maintenance Manager
Joined: 2024
Mark is our Maintenance Manager at Elm Lodge, ensuring a safe and comfortable environment for all residents, staff, and visitors. With over 15 years of experience in building management, Mark oversees the upkeep of the building, equipment, and grounds. His attention to detail and proactive approach ensure that everything runs smoothly, creating a secure and welcoming home for residents and staff alike. Passionate about delivering high standards, Mark takes pride in contributing to the overall well-being of the community.
