Elm View Care Home

Newland Avenue, Bishop's Stortford CM23 2UW
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9.6 10 Reviews
Elm View care home is a modern luxury home in Bishop’s Stortford which offers the very latest in care home living. This beautiful setting offers a welcoming and inclusive environment where residents can enjoy being a part of the community and living life the way they choose.

Within the home you will find 78 contemporary en-suite bedrooms each one furnished with items carefully chosen to compliment the home's luxury interior. The interior spaces of the home have been designed with Bishop’s Stortford’s rich artistic and literary history in mind and include the Reading Room Café, which is a space where residents and their families can sit a chat over tea, coffee and other refreshments.

The home includes a number of wonderfully inviting and elegantly presented dining rooms and lounge areas as well as a hair and beauty salon, a spa and a cinema room. The beautifully landscaped gardens are overlooked by large balconies which provide a perfect social space for the spring and summer months.

The varied activities programme at Elm View has been created to offer residents the opportunity to enjoy meaningful activities which also help to promote a sense of community and are a great opportunity to socialise with others.

Elm View provides residential care, dementia care and respite care services.
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Care Provided by Elm View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Leon Nyariri (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023

Funding & Fees Guide for Elm View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,526

  • Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


    We are a Community Benefit Society and do not pay dividends to shareholders. All profits are used to deliver high quality care.
  • (these prices are only a guideline, please contact Elm View Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times


  • Parking

  • Elm View offers on-site parking


Elm View Care Home Reviews (10)

9.6

Elm View Care Home has a Review Score of 9.6 (9.565) out of 10, based on 10 reviews in the last 2 years. Over all time Elm View Care Home has 10 reviews.

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Review from M W (Wife of Resident) published on 21 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness and caring attitude of the staff was excellent. They were unfailingly calm and respectful and inspired trust. My husband ended his life here and his last days were so peaceful. We were cared for as well as he was. Thank you so much.

Reply from Astra Brace-Day, Customer Relations Manager at Elm View Care Home

We're so pleased to receive such wonderful feedback, and cannot thank you enough for taking the time to share at such a difficult time. Our team work incredibly hard to ensure our residents receive the very best care. We appreciate your kind comments, which I will pass on to the team.


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Review from E W (Daughter of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Elm View looked after my father so well.They treated him with dignity, humour and compassion. Thank you.

Reply from Debbie Gilard, Head of Corporate Services at Elm View Care Home

Thank you so much for your kind words. It means a great deal to us that your father felt cared for with dignity, humour, and compassion. Our team at Elm View is dedicated to providing the highest level of care, and knowing that we made a positive difference for your family is truly heartwarming. We appreciate you taking the time to share your experience. Wishing you and your family all the very best.


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Review from G C (Friend of Resident) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend of mine moved into the home last year and has settled in quickly. It's a beautiful home. Such a friendly team, so caring and attentive. Delicious cakes in the cafe. They even have a cinema and hair salon. I highly recommend Elm View.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Elm View Care Home

Your feedback means a lot to us! We take great pride in providing personalised care and attention to each resident.


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Review from Kate C (Daughter of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been really pleased with the level of care we have received for our loved one. I feel they are much happier since staying at Elm View. All the staff are lovely and there are plenty of activities to keep everybody busy. It has a lovely vibe when you go to visit. I am kept up to date with regular
photos etc . Very nice place to live.

Reply from Deborah Yadev, Marketing Manager at Elm View Care Home

Good day and thank you for sending us this lovely review. Have a great day!


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Review from Stephen T (Son of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to find respite care for Mum at short notice before Christmas and dropped on our feet with Elm View, which is on our doorstep. The manager was so helpful by admitting Mum very quickly, seeing how stressful her plight had become for the family. In our opinion, the lovely culture of the place flows
from her leadership style. The home is brand new and has every possible amenity, including a nice garden and patios around the building. There is a good range of activities on offer too. Although Mum found it hard to settle in the first few weeks, she has warmed to the place, including the excellent food and she now has an appetite she last had thirty years ago! The best and most important thing is the quality of the staff, who are very friendly, genuinely caring and efficient in going about their work and many have made firm friends with Mum.
Based on experience so far we would not hesitate to recommend families to consider Elm View.

Reply from Deborah Yadev, Marketing Manager at Elm View Care Home

Good day and thank you for this lovely email. This will be shared with the team at our next meeting. Have a lovely day!


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Review from Fiona M (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and accommodating at all times. The food is always excellent with fruit and snacks always available. The care is very good. My dad sadly has various health issues which are dealt with promptly and he has access to a doctor and district nurses as and when needed. His medication
is regularly reviewed. My dad is an extremely early riser and the staff have happily accepted his routine assisting him whilst still promoting his independence and treating him with dignity. Nothing is too much trouble. There is such a calm atmosphere in the home and my dad loves all the varied activities on offer. In fact, I have to work my visits around them! He really feels involved and valued attending resident's meetings and is soon to be involved in an environmental group which is right up his street. I really appreciate the continued support from the manager who has an open-door policy and is always on the end of the phone.

Reply from Deborah Yadev, Marketing Manager at Elm View Care Home

Thank you for your comment. The team at Elm View will be delighted to hear your feedback!


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Review from Michelle K (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elm View Care Home is beyond all expectations. The staff and management go above and beyond to make sure that Dad receives the very best care and attention. This extends to our family too and we are listened to and supported at all times. Elm View Care Home is clean and modern with the very best facilities
and we couldn't ask more for Dad - a real home from home. Dad hasn't been at the home very long, having settled in near the end of last year but we already know we have found the right place for him. He has said on several occasions that it's a lovely place. Elm View Care Home is everything we could wish for and more.

Reply from Deborah Yadev, Marketing Manager at Elm View Care Home

Thank you for your comment. The team at Elm View are delighted to have your Dad stay with us!


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Review from J C (Daughter of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Elmhurst 7 months ago. The new Elm View is extremely comfortable, very clean and modern. The facilities are wonderful. However it was the standard of care for our mum that was most important - and that has been excellent. Mum is treated with respect and kindness at all times. She enjoys
the company of others so being involved in quizzes, bingo and activities is important for her. The exercise class is one of her favourite activities!
Mum has settled into her new home and we are very grateful for everything the staff do for her.

Reply from Deborah Yadev, Marketing Manager at Elm View Care Home

Thank you for your comment. The team at Elm View are delighted to have your mum stay with us. Wishing you a wonderful day!


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Review from Maria Y (Daughter of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Elmview in Oct 2023 and she has just blossomed. The activities she is exposed to and the tender loving care of the staff and the manager have been second to none. Initially she didn't want to go but within two months of settling in her latest comment was: 'I have kind people around
me all day, the carers are very warm and loving. The exercise classes especially are brilliant.' A singer comes and entertains and someone always accompanies me for a walk each week. The meals are very nice and my room is always kept clean.
As a daughter, I couldn't have provided the care, attention and personal needs my mother needed but Elm View has been remarkable. I visited many other homes but decided to wait for a bed at Elm View. If you are worried or concerned about finding a loving, caring and professional care home, look no further, Elm View is beautiful and has surpassed all my expectations. Thank you all.

Reply from Deborah Yadev, Marketing Manager at Elm View Care Home

Thank you for your comment. The team at Elm View are delighted to have your mother stay with us. Wishing you a lovely day!


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Review from Simon W (Son of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently moved my Father from an existing care home in Cambridge that had fallen way below what we as a family felt was acceptable care for our Dad. It wasn’t an easy decision to make as he was our first consideration and the possible negative effects of the move.
We needn’t of worried, the manager
and her team of wonderful people have made the transition a seamless one and welcomed my Dad as though he were family. What’s always struck me most is the manager's attitude and attention to detail with regard to those under her care. It’s seemingly a rarity to find these days in my experience of searching for quality care for our father.
The home staff are always attentive and caring but above all respectful of his needs and communication is fantastic. Elm View is a 45-minute drive from home and we were concerned about the distance, we needn’t have been, each time we visited we felt increasingly assured that the decision to move to Elm View was very much the right one! Thank you everyone.

Reply from Deborah Yadev, Marketing Manager at Elm View Care Home

Thank you for your comment. The team at Elm View Care Home are delighted to have your Father stay with us. Have a wonderful day!


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Current Review Score: 9.6 (9.565)

Overview of Review Score

The Review Score of 9.6 (9.565) out of 10 for Elm View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.924 for Elm View Care Home is calculated as follows: ( (110 Excellents x 5) + (9 Goods x 4) ) ÷ 119 Ratings = 4.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.641 Points relating to the number of positive Reviews for Elm View Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 10 Positive Reviews ÷ 15.6 = 0.641

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Top 20 Large Care Home Groups 2020

Recipient: Quantum Care Ltd

Date: Friday 28 Feb 2020 More details

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Meet the Team (4)

Leon

Leon Nyariri

Job Title: General Manager

Joined: 2003

Leon has worked for Quantum Care for many years starting as a Carer in 2003 and working his way up to a Home Manager position. All he wanted from a young age was to look after people.  He has undertaken various training courses in Management and Leadership which has given him the knowledge and direction to be effective in his job role.  He believes that people should be cared for holistically, taking into account what makes them who they are. He takes pride in championing others to be the best they can be in their job role. It is important to him that he develops meaningful relationships with residents, staff, relatives and other stakeholders to facilitate working in partnership to benefit everyone involved with the home. He sees himself as an advocate for the residents making sure that they receive the best care possible, especially those who can no longer communicate their needs or those living with dementia.

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Astra

Astra Brace-Day

Job Title: Customer Relations Manager

Joined: 2024

The Customer Relations Manager role allows me to let the community know about the home, build community links and welcome new residents to Elm View. My career history is in Customer Service, Sales and Business Support Management. I enjoy visiting sunny destinations and exercise, especially running. Elm View is a beautiful home and I am proud to be part of the quantum team.

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Mateusz

Mateusz Piskorz

Job Title: Chef Manager

Joined: 2024

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes.

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Nancy

Nancy Burdett

Job Title: Administrator

The Administrator will focus on the smooth running of the home; in whatever area they may be needed. From greeting visitors to recruiting, the Administrator is present in many aspects of life in the home, even if you don’t always see them! To be successful in the role, our Administrators have to be flexible and calm, able to multi-task and always keen to take on a new challenge. It’s often the Administrator who brings the IT skills to a home, helping them to keep everything organised. Above that though, Administrators are communicators, able to speak confidently and listen closely to everyone from Managers and Care Workers to visitors and residents.

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Frequently Asked Questions about Elm View Care Home

What types of Care is Elm View Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Elm View Care Home provide?

Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Elm View Care Home have?

There are 78 Single Rooms.

What are the Facilities & Services at Elm View Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elm View Care Home to the centre of Bishop's Stortford?

1.2 mile(s) as the crow flies, distance by road may be significantly further.