Fees are "All inclusive" and subject to a pre-admission assessment for confirmation.
Elmbrook Court has a Review Score of 9.9 (9.898) out of 10, based on 29 reviews in the last 2 years. Over all time Elmbrook Court has 67 reviews.
Review from Deborah H (Daughter of Resident) published on 17 March 2025
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Overall Experience
5.0 out of 5
Reply from Sam Spencer, Client Relations Manager at Elmbrook Court
Thank you for such kind words. Our team takes great pride in their work and giving residents the best experience possible. It is wonderful to see how your mother has settled into our home, made new friends and is enjoying herself here. Once again thank you.
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Review from Ian B (Son of Resident) published on 25 February 2025
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5.0 out of 5
Reply from Sam Spencer, Client Relations Manager at Elmbrook Court
Thank you for your kind words. All our teams work extremely hard to give our residents the best experience possible. If our residents and their families are happy, we are happy. Thank you again.
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Review from G D (Daughter of Resident) published on 30 January 2025
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5.0 out of 5
Reply from Rebecca Warman, General Manager at Elmbrook Court
Thank you for your kind words and for sharing your dad's experience with us. It's a privilege to care for him, and we're so pleased to hear that he feels comfortable and well looked after. Our team takes great pride in providing exemplary care, and it's wonderful to know that their kindness and dedication have made a difference. We're also delighted that you're happy with the food and service. Please don't hesitate to reach out if there's anything more we can do to support your dad and your family.
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Review from Lynsey T (Daughter of Resident) published on 30 January 2025
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5.0 out of 5
Reply from Rebecca Warman, General Manager at Elmbrook Court
Thank you so much for your wonderful review! We're delighted to hear that your dad's move was smooth and that you've found our team to be calm and compassionate. It's fantastic to know you're pleased with our facilities, spacious rooms, and lovely food. Your kind words mean a lot to us, and we're so happy to be supporting your dad in his new home. If there's anything more we can do, please don't hesitate to let us know!
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Review from A H (Niece of Resident) published on 29 November 2024
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Overall Experience
5.0 out of 5
Reply from Sam Spencer, Client Relations Manager at Elmbrook Court
Thank you for your positive review of our home. All our teams work really hard to deliver top quality care for our residents, from care, to hospitality, to catering, to housekeeping, to maintenance - everybody plays a very important role in our care home. Once again thank you.
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Review from N H (Daughter of Resident) published on 17 October 2024
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5.0 out of 5
Reply from Sam Spencer, Client Relations Manager at Elmbrook Court
Thank you so much for your review. Family is so important to us here at Elmbrook and we always try to make relatives and friends as welcome as possible.
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Review from Anna W (Friend of Resident) published on 14 October 2024
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5.0 out of 5
Reply from Sam Spencer, Client Relations Manager at Elmbrook Court
Thank you for your lovely review of our home. We always try to make relatives and friends of our residents feel as welcome as possible. They are always welcome to come and join in any activity we have going on in the home. We look forward to seeing you soon.
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Review from D B (Friend of Resident) published on 11 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sam Spencer, Client Relations Manager at Elmbrook Court
Thank you for your review, we always try to make our home as a welcoming and pleasant place as possible.
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Review from Anthony H (Son of Resident) published on 9 October 2024
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5.0 out of 5
Reply from Sam Spencer, Client Relations Manager at Elmbrook Court
Thank you so much for those kind words. Our whole team works extremely hard to provide the best experience for each and every resident we have living with us here at Elmbrook.
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Review from Damian S (Friend of Resident) published on 25 June 2024
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5.0 out of 5
Reply from Sam Spencer, Client Relations Manager at Elmbrook Court
Thank you for your kind words. It means so much to us to know that everyone is recognised for all their hard work in taking care of our residents. Once again thank you.
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Review from D L (Niece of Resident) published on 5 June 2024
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5.0 out of 5
Reply from Sam Spencer, Client Relations Manager at Elmbrook Court
Thank you so much for your kind words. The whole team work extremely hard to give residents the best experience possible and it's good to know their efforts are recognised. Thank you again and we look forward to seeing your Uncle later in the year.
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Review from K C (Daughter of Resident) published on 16 May 2024
Submitted via Postal Card •
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5.0 out of 5
Reply from Sam Spencer, Client Relations Manager at Elmbrook Court
Thank you for your kind words. Our team here work extremely hard to give residents and their families the best experience possible. Once again thank you.
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Review from L P (Friend of Resident) published on 24 April 2024
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5.0 out of 5
Reply from Sam Spencer, Client Relations Manager at Elmbrook Court
Thank you for such kind words. Our team works so hard to give our residents the best experience possible and is delivered with dignity and respect.
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Review from A O (Friend of Resident) published on 7 March 2024
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5.0 out of 5
Reply from Sam Spencer, Client Relations Manager at Elmbrook Court
Thank you for your kind review of our home. Our care is always person-centered care as everyone is individual in their needs and our team works hard to achieve this. Once again thank you.
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Review from Ian R (Son of Resident) published on 5 March 2024
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5.0 out of 5
Reply from Sam Spencer, Client Relations Manager at Elmbrook Court
Thank you so much for your review, your kind words mean such a lot to us here at Elmbrook. Our team works incredibly hard to give the care and support our residents rightly deserve. Once again thank you.
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Review from Judy H (Daughter of Resident) published on 4 March 2024
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5.0 out of 5
Reply from Sam Spencer, Client Relations Manager at Elmbrook Court
Thank you so much for your kind words. We strive to give our residents the best experience possible when they move into our home. Family values are our keystone and that's exactly what we do - treat our residents as family.
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Review from June G (Regular Volunteer) published on 23 February 2024
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5.0 out of 5
Reply from Sam Spencer, Client Relations Manager at Elmbrook Court
We are so grateful for your volunteering work here at Elmbrook as we feel it is very important for those residents who have faith to be able to express this and they can with this Bible Study group. Thank you so much for your kind words.
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Review from Frances R (Daughter of Resident) published on 21 February 2024
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Overall Experience
5.0 out of 5
Reply from Sam Spencer, Client Relations Manager at Elmbrook Court
Thank you for such kind words. We endeavour to not only provide the best care possible for our residents but support family members with their journey too.
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Review from Alan R (Son of Resident) published on 30 January 2024
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5.0 out of 5
Reply from Rebecca Warman, General Manager at Elmbrook Court
Thank you for your review. It makes us feel very proud to know this has been your experience. Our activities team work hard to create a schedule of activities to keep residents both entertained and engaged in meaningful activities where each resident feels loved. Thank you again for your kind words.
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Review from R S (Daughter of Resident) published on 24 January 2024
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Overall Experience
5.0 out of 5
Reply from Sam Spencer, Client Relations Manager at Elmbrook Court
Thank you for your review it means such a lot to us here at Elmbrook Court. Knowing that your dad has settled very quickly is a testament to the entire team and their dedication to their roles as carers, hospitality team, catering team, or lifestyles and activities team. Everyone has a part to play and we take pride in doing it.
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The Review Score of 9.9 (9.898) out of 10 for Elmbrook Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.898 for Elmbrook Court is calculated as follows: ( (306 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 334 Ratings = 4.898
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Elmbrook Court is based on 28 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 28 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Aug 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2021
I am extremely proud to be the Registered Manager for Elmbrook Court. I have worked within the health and social care industry for over 20 years now, I started as a Care Assistant and quickly knew I was on the right career path.
With 8 years of management experience, I have previously been employed as an Assisted Living Manager, Deputy Manager, Area Manager and Registered manager where I managed multiple supported living sites. I am passionate about providing the highest quality care and enjoy this most when working with other dedicated team members also motivated to improve the lives of others.
When not at work I enjoy a variety of activities, and can often be found enjoying some sort of sea or land-based adventure. Anything that keeps me feeling young at heart!
Job Title: Deputy Manger
Joined: 2023
I’ve worked in health and social care for 10 years. When starting in my role in care I knew this was exactly where I wanted to be. I have also worked in pharmacy, so have a great knowledge of medication. My passion is in leadership making a positive impact and leading my team ensuring the residents get the highest quality of care. When I am away from work I love spending time with my family and enjoy a great book!
Job Title: Client Relationship Manager
Joined: 2023
I joined Elmbrook Court as a receptionist in July 2022. I was made very welcome and quickly felt I was part of a passionate and hard-working team. In May 2023, I had the opportunity to become the Client Relations Manager. Despite having yet to gain experience with this role within a care home setting, our General Manager, Rebecca, thought I was the right person for the job as my background is in sales and customer service. Having dealt with clients nationally and internationally over the years, I am definitely a people person! I am living proof that if you want to progress with Oakland Care – which they actively encourage – you can.
