Fees are "All inclusive" and subject to a pre-admission assessment for confirmation.
Elmbrook Court has a Review Score of 9.9 (9.898) out of 10, based on 29 reviews in the last 2 years. Over all time Elmbrook Court has 67 reviews.
Review from Karen G (Daughter of Resident) published on 10 January 2024
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Reply from Sam Spencer, Client Relations Manager at Elmbrook Court
Thank you for such kind words. It was an absolute pleasure to look after your mum. We will certainly take on board your suggestion for guiding families after a bereavement. Your mum and your family will be sadly missed by everyone.
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Review from Pamela E (Wife of Resident) published on 21 November 2023
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Reply from Rebecca Warman, General Manager at Elmbrook Court
Thank you so much for your kind words. We are thrilled to hear that your family felt welcomed into our care home. Providing a warm and supportive environment is at the core of what we do, and knowing that your experience reflects that brings us immense joy. We're grateful for the opportunity to be a part of your loved one's journey and look forward to spending more time together at Elmbrook Court.
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Review from Claire Y (Daughter of Resident) published on 21 August 2023
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Reply from Sam Spencer, Client Relations Manager at Elmbrook Court
Thank you so much for your kind words. Our team work extremely hard to provide a unique experience for each and every one of our residents, thank you for the recognition it is very much appreciated.
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Review from P F (Daughter of Resident) published on 12 July 2023
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Reply from Sam Spencer, Head of Client and Resident Experience at Elmbrook Court
Thank you for such kind words. It is always a pleasure to see you and your family visit our home.
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Review from L H (Granddaughter of Resident) published on 11 July 2023
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Reply from Sam Spencer, Client Relations Manager at Elmbrook Court
We are sorry you have had a negative experience. We take on board your thoughts. Changes are being made as we speak. From next week a new, separate activity planner will go live, tailored for our memory care residents, with more social gatherings also being planned for everyone to enjoy. Thank you for your suggestions. We appreciate your patience while we implement these changes.
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Review from Mary S (Resident) published on 5 July 2023
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Reply from Sam Spencer, Head of Client and Resident Experience at Elmbrook Court
Thank you for your kind words and it is always a pleasure talking to you.
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Review from P M (Daughter of Resident) published on 5 July 2023
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Reply from Rebecca Warman, General Manager at Elmbrook Court
That's lovely to hear! We are so grateful for your kind words and are really happy that you are happy with our home. Thank you so much!
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Review from Terry I (Resident) published on 28 June 2023
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Review from K G (Daughter of Resident) published on 5 June 2023
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Review from Tony I (Son of Resident) published on 22 March 2023
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Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court
It was our privilege to have been part of your mum's wonderful life, to have been able to look after her and to be part of your experience as well was an honour.
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Review from R T (Relative of Resident) published on 16 March 2023
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Reply from Rebecca Warman, General Manager at Elmbrook Court
We believe it is the small special moments that take up the most room in our hearts; so it is wonderful to know you all enjoyed this special time together at Elmbrook Court. Thank you for your kind words, and for allowing us the opportunity to provide this experience for you all.
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Review from Kate T (Daughter of Resident) published on 16 March 2023
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Reply from Rebecca Warman, General Manager at Elmbrook Court
Thank you for your kind words. It is our absolute pleasure to provide a "home from home" experience for our residents and their loved ones, and we were so happy to have been able to play a part in your special celebration.
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Review from Phil G (Son-in-law of Resident) published on 10 March 2023
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Reply from jim macleod, Head of Client and Resident Experience at Elmbrook Court
We really appreciate you taking the time to review us, and of course for your kind words. Every birthday is so special for our residents and we always try our very best to make them memorable.
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Review from S B (Daughter of Resident) published on 28 February 2023
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Reply from jim macleod, Head of Client and Resident Experience at Elmbrook Court
So happy to have been of help and we look forward to seeing you all again.
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Review from Simon L (Son of Resident) published on 27 February 2023
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Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court
Thank you! It was our pleasure to have been of assistance and we look forward to seeing you all again soon.
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Review from Lesley K (Daughter of Resident) published on 15 February 2023
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Reply from jim macleod, Head of Client and Resident Experience at Elmbrook Court
It is always a treat to celebrate a residents birthday with family and especially friends at Elmbrook Court. So glad you enjoyed the food, our catering team always try to make very family meal a very special occasion.
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Review from Niki H (Daughter of Resident) published on 1 February 2023
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Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court
So pleased that you enjoyed your meal and that you are happy with the care provision for your father and thank you for your kind words about the team, it is a pleasure to look after our lovely residents.
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Review from Caroline K (Daughter of Resident) published on 16 January 2023
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Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court
It is always a pleasure to receive such kind words and know that we have made a difference to a resident and their relatives. Come back and visit us soon.
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Review from Mandy H (Granddaughter of Resident) published on 6 January 2023
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Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court
It is so kind of you to take the time to let us know how you feel about our care and the way we look after residents and relatives, we are one big family.
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Review from Kate M (Daughter of Resident) published on 6 January 2023
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Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court
Thank you so much for your incredibly kind words. From experience, we know that the transition to a care environment may not be easy, but with understanding and perseverance, we can get there together. It means so much to us to see our visitors leave knowing their loved ones are being looked after in a caring and courteous manner.
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The Review Score of 9.9 (9.898) out of 10 for Elmbrook Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.898 for Elmbrook Court is calculated as follows: ( (306 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 334 Ratings = 4.898
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Elmbrook Court is based on 28 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 28 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Aug 2022
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Job Title: General Manager
Joined: 2021
I am extremely proud to be the Registered Manager for Elmbrook Court. I have worked within the health and social care industry for over 20 years now, I started as a Care Assistant and quickly knew I was on the right career path.
With 8 years of management experience, I have previously been employed as an Assisted Living Manager, Deputy Manager, Area Manager and Registered manager where I managed multiple supported living sites. I am passionate about providing the highest quality care and enjoy this most when working with other dedicated team members also motivated to improve the lives of others.
When not at work I enjoy a variety of activities, and can often be found enjoying some sort of sea or land-based adventure. Anything that keeps me feeling young at heart!
Job Title: Deputy Manger
Joined: 2023
I’ve worked in health and social care for 10 years. When starting in my role in care I knew this was exactly where I wanted to be. I have also worked in pharmacy, so have a great knowledge of medication. My passion is in leadership making a positive impact and leading my team ensuring the residents get the highest quality of care. When I am away from work I love spending time with my family and enjoy a great book!
Job Title: Client Relationship Manager
Joined: 2023
I joined Elmbrook Court as a receptionist in July 2022. I was made very welcome and quickly felt I was part of a passionate and hard-working team. In May 2023, I had the opportunity to become the Client Relations Manager. Despite having yet to gain experience with this role within a care home setting, our General Manager, Rebecca, thought I was the right person for the job as my background is in sales and customer service. Having dealt with clients nationally and internationally over the years, I am definitely a people person! I am living proof that if you want to progress with Oakland Care – which they actively encourage – you can.