Elmbrook Court

Grove Road, Wantage OX12 7BY
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9.9 67 Reviews
  • Elmbrook Court, Wantage
Elmbrook Court is a purpose-built care home that offers 74 individual, private en-suite rooms and provides the highest quality residential, nursing, memory and respite care in a five-star setting.

This brand-new care home provides state-of-the-art facilities including a café bistro, cinema room, hair and nail salon, activities room, private dining room and multiple air-conditioned lounges, some with balconies that overlook the landscaped courtyard garden areas.

A varied choice of lifestyle activities will ensure all residents have the freedom to explore and enjoy a range of hobbies and continue living life to the fullest. Elmbrook Court is part of Oakland Care.

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Care Provided by Elmbrook Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rebecca Warman (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (74)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Elmbrook Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,712
    • Self-Funded Residential Dementia Care from £1,815
    • Self-Funded Nursing Care from £1,870

  • Fees are "All inclusive" and subject to a pre-admission assessment for confirmation.
  • (these prices are only a guideline, please contact Elmbrook Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Elmbrook Court Reviews (67)

Total of 67, showing 41-60
9.9

Elmbrook Court has a Review Score of 9.9 (9.898) out of 10, based on 29 reviews in the last 2 years. Over all time Elmbrook Court has 67 reviews.

Overall Experience

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Review from Susan S (Daughter of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, modern, friendly environment. All staff courteous and caring. Management very personable and efficient, nothing is too much trouble for any of the staff members. The accommodation and caring is excellent.

Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

Thank you! We appreciate your very kind comments which means so much to us.


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Review from Mandy M (Daughter of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into Elmbrook for three weeks of respite care after a serious illness, and the care, kindness and support she received from all the staff, regardless of their role within the home, was excellent; nothing was too much trouble. As Mum grew stronger, she ventured from her room and enjoyed some
meals in the dining room and a weekly trip to the hairdresser.
The process of assessment before Mum came in was quick and straightforward, so once the decision was made that Mum needed that level of care for a short period, she was admitted within days.
The staff were equally as caring towards me and my family and couldn't have been more helpful.
Thank you for caring so well for Mum and helping her on her road to recovery so she could return to her flat. Without your support and care, that process would have taken much longer without a doubt.

Reply from jim macleod, Head of Client and Resident Experience at Elmbrook Court

It was such a pleasure to look after Mum and also all the family members that came to visit. So glad that she was able to regain her strength and return home safely. Always welcome to visit at any time for a cuppa.


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Review from Sylvia B (Sister of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has settled so well at Elmbrook Court, she is happy and obviously feels safe and secure. The home's standards are very high, the staff very caring and the diary of events/activities very imaginative. I am always welcome as a visitor. Well done Elmbrook!

Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

Thank you so much! it is a real pleasure to look after our residents and relatives. The well-being of the residents is key to our values and we appreciate your very kind words.


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Review from P I (Son of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a well-known quote states with the Deprivation of Liberty safeguard. A 'guilded cage is still a cage'. Elmbrook is a guilded cage. The residents need a minibus to get out to venues outside of Elmbrook - shops/nursery. So they don't feel imprisoned.

Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

So very sorry that you feel this way. We are thankful for the steady growth our home has seen, which includes a repertoire of resources now available for our residents. We hope to some day in the future have our very own minibus. In the meantime, we are grateful to be able to access some excellent local amenities with our friendly local taxi company. We really appreciate your comments, thank you.


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Review from Paul D (Son of Resident) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Elmbrook for almost a year now. The care he has received has been extraordinary. He has enjoyed his time there and wouldnt want to be anywhere else. We celebrated his 91st birthday yesterday and the staff went the extra mile to ensure we all had a memorable day. Thank you all at
Elmbrook.

Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

So kind of you to take the time to review our beautiful home, and thank you for your kind words. It's a real treat to be able to look after your Dad and to always welcome family members, so glad you enjoyed the birthday party.


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Review from Sandra O (Sister-in-law of Resident) published on 3 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has flourished since moving in in September and the food is so good that she will soon need new clothes! She enjoys the company and activities but also the option to spend time in her room or out on the patio. She loves her planters and the staff ensure her watering can is full. I am
made very welcome when visiting and it is a pleasure to come.

Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

Thank you so much for your kind words, we truly believe that a visit to Elmbrook Court should be a pleasure and we are very pleased that we have made you feel so welcome.


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Review from Julie H (Daughter of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Elmbrook in December last year. Both her physical health and well-being improved within weeks of being there. The staff are professional, kind, caring, and fun. It's a joy to visit Mum at Elmbrook. She is happy, content, and very well looked after. The rapport she has with the staff is
lovely to see. Carers always make me feel very welcome (all staff do). Mum can choose to have a quiet morning or afternoon but is always encouraged to join in activities or coffee mornings with the other residents. The home has a good range of activities - choir, bell ringing, flower arranging, and arts and crafts. Mum also enjoys her weekly visit to the hairdresser. Mum enjoys the meals. They always look lovely and are enjoyed by all. What I am really pleased about (and so is Mum) is the friendships that she has made with the other residents. Mum has a happy and fulfilled life living at Elmbrook.

Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

We are delighted that both you and Mum are enjoying the experience at Elmbrook Court. We love the activities and the residents joining in makes it all the more enjoyable. So glad Mum enjoys the food and her new friendships.


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Review from Penelope B (Friend of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my friend regularly since Elmbrook opened. All staff have been helpful and caring at every visit. Recently a group of us enjoyed a delicious lunch in the private dining room. We were made very welcome and two of us were transported from our cars by wheelchair which made a huge difference.
We wanted to pay for our meal and that was easy, at reception with a card.

Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

Thank you for taking the time to share your experiences with us. It is a delight to have visitors especially when they dine with the residents or enjoy our bistro. We believe that it is not only a residents' experience but also a relatives' and friends' experience and look forward to welcoming you back soon.


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Review from Jon F (Son of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An absolutely stunning care home, providing a professional, friendly, warm, safe, and caring environment. Every member of staff has a great attitude towards ensuring every resident is treated with care, patience, and understanding for their individual needs. So reassuring to know your loved one is being
looked after so well in such a nice place.

Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

Thank you! We are one family at Elmbrook and treat all our residents as if they are our own, we love them!


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Review from A B (Friend of Resident) published on 23 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the most amazing place for elderly care. The food is amazing and well presented. The care staff are obviously professionals and know how to care for residents in their care. They have a knowledge of ailments and how to provide the best individual care to each person. The rooms and communal areas
are beyond doubt very clean and well maintained. This home is well run and provides excellent value for money.

Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

Thank you! We really appreciate your very kind words. It is a real joy for us to be able to look after the residents, relatives, and friends who come to Elmbrook Court. Thank you also for your mention regarding our catering and care colleagues who are some of the best in the county. Look forward to seeing you soon.


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Review from Jean P (Daughter of Resident) published on 23 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the treatment that my Mother receives from the Staff at Elmbrook Court. They are considerate to both my Mother and myself and are always extremely helpful and friendly when I call to check on Mum.

Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

That's what we do and we love doing it. Thank you for having the confidence in us to look after your mother, and I am pleased we have met your expectations.


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Review from Alistair M (Son of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Elmbrook Court Care Home for almost four months now on the memory floor. The staff have been excellent in trying to ensure she settled in well, particularly at the times she got very confused and anxious. Their patience and professionalism is very impressive.
It is reassuring
to all the family that she is in good hands.
The building and facilities are modern and spacious, with activities most days. The food is of the highest quality.

Reply from Rebecca Warman, General Manager at Elmbrook Court

Thank you Alistair, we understand the importance of family and try to offer this to your mum in the best possible way - by including her as part of our own. Thank you also for your and your family's input into Mum's care plan, for sharing life stories that enable us to adapt and offer the best possible care and lifestyle we can. We have fun together! See you in the home very soon.


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Review from Mike D (Son of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Elmbrook Court Care Home, he settled very quickly. He said all the staff are very caring and help him with everything he needs. He especially enjoys the food and tells us about his favourite meals. He has a lovely room and we are always made welcome when we visit. The family are reassured
to know he is happy and well cared for.

Reply from Rebecca Warman, General Manager at Elmbrook Court

Thank you Mike, we love having your father with us and are so pleased to hear that he enjoys the food. We are always looking to adapt and change the menu to suit individual preferences, so if there are particular favourites do be sure to let us know and we will make sure we include these in our future menu planning! See you in the home soon!


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Review from Sue G (Daughter of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was one of the first residents to move into the home when it opened in May 2021 and during the year she has received the utmost care and attention. The caring and good-natured staff have been great in anticipating and meeting her increasing personal care, dietary requirements and health needs. Moving
from a family home to a care home was a difficult but necessary decision and we consider ourselves very fortunate to have Elmbrook Court Care Home on our doorstep.

Reply from Rebecca Warman, General Manager at Elmbrook Court

Thank you Sue, your mum has touched the lives of all our team members during her stay with us here at Elmbrook Court, we are so grateful to have been given the opportunity to care and look after her; and thank you for your kind words. We look forward to seeing you in the home during one of your next visits.


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Review from S I (Daughter-in-law of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been happily reassured by the quality of care for Mum in lovely, clean surroundings. The many staff we have met have been welcoming, friendly and always happy to answer our questions and of course, know just how to look after Mum.

Reply from Rebecca Warman, General Manager at Elmbrook Court

Thank you so much, we are delighted to have your mum stay with us. I look forward to seeing you in the home and please do let us know if you have any questions or suggestions - we will always be happy to help in any way we can. See you soon.


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Review from Jane B (Daughter of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elmbrook Court Care Home made Mum's transition into the home very easy. They not only made sure all medical issues were considered but also took time to find out about her likes and interests.
Mum is always praising the staff and saying how patient, kind and friendly they all are. She is extremely
happy and content there. They offer a variety of group activities to all residents.
The home is beautifully appointed. It feels spacious and calming. I thoroughly recommend this home to anyone considering care for their loved one.

Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

We really appreciate you taking the time to let us know how you feel about Elmbrook Court. To say we love to look after the residents is an understatement. We really do have so much enjoyment with them. Elmbrook Court is one very happy family.


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Review from C P (Daughter of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and responsive to suggestions. The new name badges are clear with big print so the staff names are much easier to read.
Very hospitable, allowing relatives to eat with residents for an occasional meal. A table was set up in Mum's room so we could eat in style. Very caring.

Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

Thank you! We are always open to suggestions to make the resident's experience more positive and enjoyable. Glad you enjoyed your meal.


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Review from K J (Daughter of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my father has only been with you for 5 days I cannot thank you all enough for your kindness, compassion, and consideration of my father's needs. Your desire to help him feel comfortable is very much appreciated by our whole family. Everyone we have met has been so very kind to us as a family
too - thank you.

Reply from jim macleod, Head of Client and Resident Experience at Elmbrook Court

Thank you so much for your very kind words. We are all one family at Elmbrook Court - residents, relatives and colleagues. It is our privilege to look after your loved ones as if they were our own. We truly endorse our company motto of "live, love and be loved".


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Review from J S (Daughter of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although mum was only at Elmbrook Court for a month the care she received was excellent. The ambience was warm and welcoming and her room was well laid out and a pleasant place in which to relax. The activities were engaging, particularly the choir which mum really loved.
Mum felt she wasn’t quite
ready for residential care but we were very impressed and hope she might change her mind in the future.

Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

We would be delighted to welcome Mum back, we miss her in the choir!


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Review from Giles H (Son of Resident) published on 17 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had the potentially difficult job of finding a new home for my elderly Mum suffering from dementia and arranging the move. After a little searching, I discovered Elmbrook Court. Having now been there it is a lovely place - clean modern and spacious. From beginning to end the whole transition was most
professionally and caringly managed. The team coordinated by the Head of Client and Resident Experience arranged the transport, Covid testing, and supplies of medication. On arrival the staff were fantastic, laying on a real welcome, and getting Mum settled in right away. Within an hour Mum was chatting and smiling and drinking coffee and tucking into biscuits and a baked potato. Nothing seemed too much trouble. I had approached this with some trepidation given Mum's condition, and resistance to change. But in the end, everything ran as smooth as clockwork, and a potentially stressful situation became a pleasurable one. Many thanks to the team. Ratings are based on preliminary views.

Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court

Thank you! We understand just how stressful the process of finding a care home and the logistics of moving a loved one can be so we are happy to oblige to ensure a positive and happy experience.


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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Elmbrook Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for Elmbrook Court is calculated as follows: ( (306 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 334 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elmbrook Court is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (17)

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Meet the Team (3)

Rebecca

Rebecca Warman

Job Title: General Manager

Joined: 2021

I am extremely proud to be the Registered Manager for Elmbrook Court. I have worked within the health and social care industry for over 20 years now, I started as a Care Assistant and quickly knew I was on the right career path.


With 8 years of management experience, I have previously been employed as an Assisted Living Manager, Deputy Manager, Area Manager and Registered manager where I managed multiple supported living sites. I am passionate about providing the highest quality care and enjoy this most when working with other dedicated team members also motivated to improve the lives of others.


When not at work I enjoy a variety of activities, and can often be found enjoying some sort of sea or land-based adventure. Anything that keeps me feeling young at heart!


Aislinn

Aislinn Mullee

Job Title: Deputy Manger

Joined: 2023

I’ve worked in health and social care for 10 years. When starting in my role in care I knew this was exactly where I wanted to be. I have also worked in pharmacy, so have a great knowledge of medication. My passion is in leadership making a positive impact and leading my team ensuring the residents get the highest quality of care. When I am away from work I love spending time with my family and enjoy a great book!


Sam

Sam Spencer

Job Title: Client Relationship Manager

Joined: 2023

I joined Elmbrook Court as a receptionist in July 2022. I was made very welcome and quickly felt I was part of a passionate and hard-working team. In May 2023, I had the opportunity to become the Client Relations Manager. Despite having yet to gain experience with this role within a care home setting, our General Manager, Rebecca, thought I was the right person for the job as my background is in sales and customer service. Having dealt with clients nationally and internationally over the years, I am definitely a people person! I am living proof that if you want to progress with Oakland Care – which they actively encourage – you can.