Fees are "All inclusive" and subject to a pre-admission assessment for confirmation.
Elmbrook Court has a Review Score of 9.9 (9.898) out of 10, based on 29 reviews in the last 2 years. Over all time Elmbrook Court has 67 reviews.
Review from Paul G (Friend of Resident) published on 15 November 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court
Thank you for your kind words, it's a testament to our team that everyone in Elmbrook Court thinks of our residents as our relatives.
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Review from Victoria D (Daughter of Resident) published on 6 October 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court
Thank you! It is absolutely true that moving into care is not the end of the journey... it is the start of a new one!
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Review from Desmond M (Resident) assisted by family/friend published on 5 August 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from jim macleod, Head of Client and Resident Experience at Elmbrook Court
Thank you for your very kind words. Our dining experience is very important to us, and the quality and variety of the meals are all part of our "Signature meals" designed by our head chef to not only look visually appetising but also, taste delicious!
We also appreciate your comments about the care team - they really are wonderful!
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Review from Suzie G (Daughter of Resident) published on 3 August 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court
Thank you! Our colleagues take great pride in their responsibilities to the residents and indeed relatives. We love the fact that visiting Elmbrook Court is such a pleasure for you.
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Review from M L (Friend of Resident) published on 29 July 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court
Thank you for your very kind words; we appreciate all visitors and look forward to seeing you again.
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Review from Sandra H (Daughter of Resident) published on 17 June 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court
We are very blessed to have such wonderful colleagues who love their jobs! It is our pleasure to be part of the lives of the residents, to support them and have some good old fashioned fun!
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Review from Claire D-M (Daughter of Resident) published on 17 June 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jim Macleod, Head of Client and Resident Experience at Elmbrook Court
We are so excited that the gardens are being landscaped at the moment and all the patio furniture is ready to be put in place!
So pleased that Mum has settled in and is enjoying the food... it really is delicious!
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The Review Score of 9.9 (9.898) out of 10 for Elmbrook Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.898 for Elmbrook Court is calculated as follows: ( (306 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 334 Ratings = 4.898
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Elmbrook Court is based on 28 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 28 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Aug 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2021
I am extremely proud to be the Registered Manager for Elmbrook Court. I have worked within the health and social care industry for over 20 years now, I started as a Care Assistant and quickly knew I was on the right career path.
With 8 years of management experience, I have previously been employed as an Assisted Living Manager, Deputy Manager, Area Manager and Registered manager where I managed multiple supported living sites. I am passionate about providing the highest quality care and enjoy this most when working with other dedicated team members also motivated to improve the lives of others.
When not at work I enjoy a variety of activities, and can often be found enjoying some sort of sea or land-based adventure. Anything that keeps me feeling young at heart!
Job Title: Deputy Manger
Joined: 2023
I’ve worked in health and social care for 10 years. When starting in my role in care I knew this was exactly where I wanted to be. I have also worked in pharmacy, so have a great knowledge of medication. My passion is in leadership making a positive impact and leading my team ensuring the residents get the highest quality of care. When I am away from work I love spending time with my family and enjoy a great book!
Job Title: Client Relationship Manager
Joined: 2023
I joined Elmbrook Court as a receptionist in July 2022. I was made very welcome and quickly felt I was part of a passionate and hard-working team. In May 2023, I had the opportunity to become the Client Relations Manager. Despite having yet to gain experience with this role within a care home setting, our General Manager, Rebecca, thought I was the right person for the job as my background is in sales and customer service. Having dealt with clients nationally and internationally over the years, I am definitely a people person! I am living proof that if you want to progress with Oakland Care – which they actively encourage – you can.
