Elsyng House

1 Forty Hill, Enfield EN2 9HT
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9.8 82 Reviews
  • Elsyng House, Enfield
Newly built Elsyng House Care Home is a purpose-built care home in Enfield, London that offers 75 individual, private en-suite rooms and provides the highest quality residential, nursing, dementia and respite care in a five-star setting.

Nestled in amongst the trees in the residential conservation area of Forty Hill, Elsyng House is easily accessible from London and surrounding areas, and located in close proximity to the Enfield’s ‘Jewel in the Crown’, the historic Forty Hall Manor and Country Park.

The brand-new Enfield nursing home provides state-of-the-art facilities including a café bistro, cinema room, hair and beauty salon, barbers, multiple air-conditioned lounges, as well as a family room and quiet lounge and garden areas for residents and families to enjoy.

All of the facilities and services are included in the weekly fees, which gives you and your loved ones the peace of mind knowing that everything is taken care of, affording residents the freedom to explore and to enjoy the available hobbies and services.

Elsyng House's all-inclusive package covers:

•        The cost of your 24-hour personal care
•        Your accommodation in a fully furnished en-suite room
•        Utilities (e.g., heat, light, Council Tax)
•        Food (breakfast, lunch and dinner), snacks and drinks, including wine and house alcohol at mealtimes and events
•        Telephone line rental and UK calls
•        Housekeeping and laundry undertaken on the premises (excluding dry cleaning)
•        Television license, for personal use
•        Wi-Fi connection
•        All in-house entertainment, activities and local outings
•        Use of the home’s recreational facilities
•        Chiropody (once every 8-12 weeks)
•        Hairdressing (once per week)
• Cinema with Sky Sports
•        Social outings

For more information about Elsyng House, please get in touch.

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Care Provided by Elsyng House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alina Simon (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Elsyng House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,712
    • Self-Funded Residential Dementia Care from £1,815
    • Self-Funded Nursing Care from £1,870
    • Self-Funded Nursing Dementia Care from £1,870
  • (these prices are only a guideline, please contact Elsyng House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Elsyng House Reviews (82)

Total of 82, showing 1-20
9.8

Elsyng House has a Review Score of 9.8 (9.773) out of 10, based on 39 reviews in the last 2 years. Over all time Elsyng House has 82 reviews.

Overall Experience

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Date Published

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Review from L K (Son of Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, who was healthy had a bleed on the brain which required a major operation. During the diagnostic process she was discovered to have cancer of the bone marrow. The transfer for us as a family was challenging, but Elsyng supported us in this and she is being well cared for. We had an initial meeting
and found the home to be a caring environment. All mum's needs are being met with dignity and she is enjoying the food. Thank you.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

We appreciate you taking the time to leave us a review.


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Review from Pauline A (Friend of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is very good and everyone is very kind and helpful. Very attentive to resident and family when visiting. Although my friend was reluctant to go into residential care, he was very happy here and the end of life care to him was excellent. It was very calm and peaceful, couldn't praise everyone
enough. I would highly recommend the home.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

Thank you for leaving us a review, we really appreciate your feedback.


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Review from F F (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Elsyng House are without exception so kind, caring and welcoming. My mother has sadly been declining in health but I know that she is very well looked after here. Her room is perfect as it is spacious enough to accommodate walking aids and the bathroom has also been well designed for the
disabled.
My mother is reluctant to try new things due to her ongoing condition but residents regularly enjoy visits from musical performers and other innovations, like the animal visitors. I think this is a very important area to pursue along with the more straightforward in house entertainments such as art and discussion groups and local outings where possible.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

We really appreciate you leaving a review of Elsyng House.


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Review from Larraine M (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elsyng House is beautiful and clean and all the staff are wonderful, friendly and caring to my mother and myself. Nothing is too much trouble and the staff are always there to help when needed. The house is to a high standard and maintains a lovely warm atmosphere and always very welcoming. My mother
has lived there for 2 years now and I honestly feel we are all one big family. I could not wish for a better place for my lovely mum and mother-in-law to live in with such lovely residents and staff. Highly recommended.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

Thank you for your review. We appreciate feedback from a family that have lived with us for a few years.


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Review from J J (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely place to be. I wish all my holiday hotels were as nice as Elsyng.
While I know Mum would rather be "back at home" her care needs made this impossible. She's made new friends and there's always something going on if you want to join in.
Her room is lovely and it's been personalised with
some of her own things.
The staff are universally friendly and considerate, the food always looks fabulous and I know Mum is well cared for and safe.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

We really appreciate your review and your family experience of our home.


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Review from G F (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As always, very happy with the way Elsyng cares for my dad. From management to carers they are all very friendly and helpful. Two members of staff, in particular, do a great job in looking after Dad. Always greeted by reception and other staff. Standards high. Rooms and ensuites always clean. Can always
talk to the nursing staff regarding medical issues and they are always helpful.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

Thank you for your review, we will ensure this feedback is passed on.


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Review from Clare G (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a difficult decision to place dad into a care home. I viewed Elysng House and was impressed by the cleanliness of the place, the facilities on offer and most of all, the staff's kindness. The staff have been very understanding at this difficult time and are looking after dad very well.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

We appreciate you taking the time to review and were pleased to welcome your family to our home.


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Review from Claire V (Daughter of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Where to start?
Every member of staff from management, office, reception and all staff on Cherry (Floor 2) were exemplary. The care to us all, professionalism and appropriateness will stay with us forever. You allowed my dad to die in peace and with dignity. We felt very supported in this difficult
time.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

Thank you for taking your time to review at a difficult time we appreciate your views on our end of life care.


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Review from Sally G (Daughter of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally, all the staff are very friendly, welcoming and helpful. The environment is very nice especially the communal cafe where usually residents/family/visitors sit and socialise. The coffee is gorgeous. There's a nice garden to sit outside that's easily accessible. Mum's room is a decent size,
decorated to a high standard and there's a nice feel to it and the entire home. The staff seem happy and sociable. The food is very nice too. I like the Resident Of The Day scheme where a resident is focused on.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

Thank you for your review of your observations that ensure a comfortable stay for your mother.


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Review from K F (Niece of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were all friendly and helpful. Truly caring and compassionate. I felt welcomed as a visitor. The facilities are lovely and well-kept. A warm friendly 'hotel-like' feel.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

Thank you for taking the time to leave us a review of your visits. Much appreciated.


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Review from A M (Daughter of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elsyng House have been very professional and the level of care has been exemplary. Very attentive and kind. Thank you to the deputy manager and the senior client relationship manager for arranging Mum's care. A special mention to 6 members of staff in particular. Thanks to all the team who made Mum's
experience at the home so wonderful, as she has now passed on.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

It was a pleasure to care for your mum and we appreciate your review.


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Review from Geraldine O (Daughter of Resident) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has received excellent care and is very content and happy. She has made some nice friends and the staff will go out of their way for her. The house is beautiful, everyone is very welcoming with an open-door policy. Lovely place to relax with my mum in the lounge or garden. I highly recommend
Elsyng House.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

Thank you for leaving us a review, we appreciate this. We are really pleased the whole family are enjoying the environment.


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Review from S R (Daughter of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been researching care homes for my mother and visited three others before going to Elsyng House. The moment I walked into the home I felt reassured and knew that this was the best place for my mother. Most importantly residents are treated with care and respect and the staff are all professional
and super helpful from senior personnel to reception, catering and housekeeping. My mother had been in hospital for five months prior to being transferred to Elsyng and that period had been extremely difficult and stressful but since her move in July, I know I found the best home for her and that's a huge relief. Thank you.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

Thank you for your review, we appreciate you taking the time to leave feedback of your personal experience.


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Review from N B (Resident) assisted by family/friend published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Up to now no problems. All the staff are very nice. It's kept very clean around the home. I am very happy with all the people I mix with. I am happy to have company every day. I am treated with respect all around the house. I like the garden very much and like to be in the fresh air. On the whole, I
am very happy here. I would love to go on outings more to get out of the house.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

Thank you for your review and we look forward to enhancing your experience with more outings.


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Review from Nick O (Son of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently moved here from another care home and the staff at Elsyng House made sure the whole transition process went very smoothly. All the staff seem very caring, compassionate and professional. The home is very clean, well staffed and always feels lively and sociable when I visit. My
mum settled in quicker than I expected and she appears happy and relaxed whenever we visit her. The floor manager is also extremely helpful, and organised and always has time to speak to us about any questions or concerns. Overall, this is an amazing and welcoming care home and my family is very happy that my mum is being so well cared for.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

Thank you for leaving a review and giving your experience for your mother. We are pleased at how quickly she has settled with us.


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Review from D S (Grandson of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall experience is perfect ranging from the staff, the cleaners, the management etc. The care they give to the residents and visitors is nothing but amazing overall it couldn't be more perfect.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

We appreciate your review and feedback and really pleased to hear your visits are an enjoyable experience.


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Review from P C (Friend of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elsyng House is justifiably rated as a 5-star care home and deserves the rating fully.
Everything the home does is for the care and well-being of its residents, from the brilliant staff who do the caring, to the staff behind the scenes (cleaners, hospitality, cooks, kitchen staff, management) who ensure
the residents have everything they need, from food to entertainment and from medications to having a great social platform within the home and also outside it - plenty of visits arranged weekly.
A superb care home, period!

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

Thank you for your very positive review, we appreciate your views.


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Review from H S (Daughter of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a very clean modern building. From day one have felt very welcome. The staff are friendly and professional and very caring. My mother who has dementia is cared for exceptionally well I have no complaints. My mother is very happy as I feel are all the residents. My mother is being happy and
cared for means the world to me and in such a lovely place she calls home.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

We appreciate your review and your feedback of care for your mother.


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Review from B P (Daughter of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elsyng House has given excellent care to both my mother and father since their residence for nursing care. I cannot fault anything but just praise them for everything they have done for both! Also for the help and support they have given me too.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

We appreciate the time you have taken to review for your parents, your comments are valuable to us.


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Review from J M (Daughter of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Amazing care support at this home.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

Thank you for taking the time to leave a review for Elsyng, much appreciated.


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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Elsyng House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.773 for Elsyng House is calculated as follows: ( (357 Excellents x 5) + (89 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 453 Ratings = 4.773

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elsyng House is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (19)

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Meet the Team (4)

Alina

Alina Simon

Job Title: General Manager

Joined: 2023

I have worked in Health and Social Care for over 20 years in various positions, from HCA to Activities Organiser, Nurse to Clinical Lead and Deputy Manager. I come from a nursing background, and at heart, I will always be a Nurse with a deep passion for looking after vulnerable people and enriching people’s lives, as I believe that in my work, we only get one chance to get it right. I am very proud to be part of the Elsyng House Family, and I was amazed at the incredible support I have received from my colleagues, residents, and relatives. I enjoy seeing the residents happy and well looked after, and I am proud to be able to lead the team in reaching an excellent standard of care.


Andreea

Andreea Defta

Job Title: Deputy Manager

Joined: 2024

I have worked as a nurse in the care home sector for the past eight years, and I truly enjoy my job. Each day brings the opportunity to make a meaningful difference in the lives of residents, providing medical care, emotional support, and companionship. Building relationships with residents and their families is incredibly rewarding. I take pride in being part of a team that promotes dignity and quality of life for those we serve. The challenges of the role keep me engaged and motivated, and I am grateful for the chance to contribute to such a vital community.


Fiona

Fiona Heneghan

Job Title: Senior Client Relationship Manager

Joined: 2020

I have supported Care Homes for over 9 years and previously worked in Leisure and HR. My role is to effectively manage the occupancy levels of our Essex and North London care homes and build positive relationships with residents, families and external contacts in the community.


I work closely with the marketing department and our lifestyles teams to ensure our services are promoted to reflect the excellent care and support we provide. The residents are our extended family who we love to nurture and share daily life with whilst keeping them safe and well. I’m always delighted to meet new families and support their journey.


Stephen

Stephen Eshamde

Job Title: Head of Hospitality

Joined: 2022

I have a background in retail and hospitality management and enjoy providing excellent service to everyone I meet.


After losing a relative through dementia, l wanted to join the social care sector to make a difference in residents' lives. I joined Oakland Care at the beginning of February 2022 and through the help and support of our General Manager, I have transitioned into my new role with confidence. I am looking forward to expanding my knowledge through the incredible team here at Elsyng House.


Frequently Asked Questions about Elsyng House

What types of Care is Elsyng House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Elsyng House provide?

Palliative Care, Independent Living Training, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Elsyng House have?

There are 76 Single Rooms.

What are the Facilities & Services at Elsyng House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elsyng House to the centre of Enfield?

1.2 mile(s) as the crow flies, distance by road may be significantly further.