Elsyng House

1 Forty Hill, Enfield EN2 9HT
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9.8 82 Reviews
  • Elsyng House, Enfield
Newly built Elsyng House Care Home is a purpose-built care home in Enfield, London that offers 75 individual, private en-suite rooms and provides the highest quality residential, nursing, dementia and respite care in a five-star setting.

Nestled in amongst the trees in the residential conservation area of Forty Hill, Elsyng House is easily accessible from London and surrounding areas, and located in close proximity to the Enfield’s ‘Jewel in the Crown’, the historic Forty Hall Manor and Country Park.

The brand-new Enfield nursing home provides state-of-the-art facilities including a café bistro, cinema room, hair and beauty salon, barbers, multiple air-conditioned lounges, as well as a family room and quiet lounge and garden areas for residents and families to enjoy.

All of the facilities and services are included in the weekly fees, which gives you and your loved ones the peace of mind knowing that everything is taken care of, affording residents the freedom to explore and to enjoy the available hobbies and services.

Elsyng House's all-inclusive package covers:

•        The cost of your 24-hour personal care
•        Your accommodation in a fully furnished en-suite room
•        Utilities (e.g., heat, light, Council Tax)
•        Food (breakfast, lunch and dinner), snacks and drinks, including wine and house alcohol at mealtimes and events
•        Telephone line rental and UK calls
•        Housekeeping and laundry undertaken on the premises (excluding dry cleaning)
•        Television license, for personal use
•        Wi-Fi connection
•        All in-house entertainment, activities and local outings
•        Use of the home’s recreational facilities
•        Chiropody (once every 8-12 weeks)
•        Hairdressing (once per week)
• Cinema with Sky Sports
•        Social outings

For more information about Elsyng House, please get in touch.

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Care Provided by Elsyng House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alina Simon (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Elsyng House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,712
    • Self-Funded Residential Dementia Care from £1,815
    • Self-Funded Nursing Care from £1,870
    • Self-Funded Nursing Dementia Care from £1,870
  • (these prices are only a guideline, please contact Elsyng House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Elsyng House Reviews (82)

Total of 82, showing 21-40
9.8

Elsyng House has a Review Score of 9.8 (9.773) out of 10, based on 39 reviews in the last 2 years. Over all time Elsyng House has 82 reviews.

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Review from L D (Daughter of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Elstying House for over 2 years now. The care has always been exceptional, and the ethos of the home is excellent. They have a great entertainment schedule and the food is very good. The home itself is very well-kept. But it is the team who really make this a special place.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

We really appreciate you taking the time to review and your feedback is very welcome.


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Review from S H (Friend of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The two friends I visit are often disappointed with the food. I feel that as you age the enjoyment of food is so important.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

Thank you for your feedback, we will ensure your comments are responded to constructively.


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Review from J S (Friend of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend regularly over the past 18 months. It has been a more than enjoyable experience for me in every respect that the management and staff at Elsyng House are really exceptional and carry out their duties with kindness, above and beyond their duties. Elsying House is a very
special place and I cannot recommend it highly enough.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

We really appreciate you taking the time to review giving feedback on your visits. Thank you.


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Review from P G (Husband of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reception - unfailingly welcoming and helpful. The floor my wife is on has no one with her specifically for her condition so she finds life quite difficult. With the sunny weather though she has benefitted from being out in the very garden, making friends who are intelligent and lucid. The hospitality
staff are outstanding. I would like to see more treatment given though I realise this condition has no immediate remedy - we can hope. The care staff work hard and stay cheerful in often difficult situations and circumstances. Thank you to them.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

We appreciate you taking the time to leave a review. Your feedback will be shared with all looking after your wife.


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Review from A R (Daughter of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled into Elsyng House well. We were very worried about how she would settle but it has gone better than expected. As mum has Alzheimer's disease she can find transition difficult but she seems happy and well cared for mum has joined in with activities and enjoys the company of others. Mum
has enjoyed attending the monthly mass.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

Thank you for taking the time to review, much appreciated.


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Review from J B (Wife of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Elsyng House for over 18 months. The team there have been extremely supportive and really taken the time to get to know us. From the carers to the hospitality team, management to healthcare professionals, nothing is too much to ask. They have regular meetings with relatives to
ensure the utmost service and care, taking on board feedback to help improve. My husband’s needs have increased over the time he has been there, which has been seamlessly adhered to. We are extremely grateful to the whole team and know that he is safe and well looked after.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

Thank you for taking time to leave your review, much appreciated.


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Review from Caroline J (Friend of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to pass on our thanks and appreciation to all the staff, starting from the lovely welcome we always received from the Receptionist and the other Receptionist. Mr M came to stay for palliative care and he found his wings on Friday and has gone to be reunited with his wife and friends.
I was very touched by the angel wings on his doors - a beautiful touch. All the staff have been nothing but hospitable, kind, and friendly and I know Mr M was in the best place for his last few weeks.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

Thank you for taking the time to review at a very difficult time. We will ensure all your kind words are fed back.


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Review from J G (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident since May 2023 and we as a family have been very pleased with his stay at Elsyng House. He has thrived as a resident and his physical health has improved in this time. We wouldn't want him to be anywhere else!

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

Thank you for taking the time to leave a review focusing on your relative's experience.


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Review from Helen T (Friend of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally and truly amazed by the exceptional level of standard by which the care home had to offer. In fact, it was hard to believe it was a care home, more a 5-star hotel.
Beautifully set-out rooms, both residents and visitors dealt with with respect, very approachable, accommodating, friendly, sincere
from all levels of staff.
Happy atmosphere, stimulating activities.
Very impressed and highly recommend.

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Review from Stelios K (Son of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall ambience of Elsyng is fantastic and always has a nice smell. The bistro area is a huge bonus to residents and visitors. All rooms are of excellent quality. All staff and management are friendly and approachable. The entertainment team are faultless. There is concern in the mornings as showers
have to be asked for and then offered between 08:30 am-9:00 am. It seems that the night shift handover doesn't want to do it. Residents should be checked regularly throughout the day, night shift should be quieter. Two nurses in particular are fantastic, receptionists are great also.

Reply from Kenneth Trowse, Client Relations Assistant at Elsyng House

Thank you for your time to review Elsyng House. We are glad that you like the home's facilities and found the delivery of service by our team professional and friendly. Our care team is striving to provide the best person-centred care to all of our residents. Details on preferred time for the same is requested by the residents on the day or according to the care plan in place. We have checked our care plan records and we were unable to find any discrepancies in the support required. Our day and night teams are responsible for ensuring our residents are monitored according to their personal care plan, and any required changes in the support required are discussed with all residents.
Our Deputy Manager will contact you directly to discuss your concerns in detail as your feedback is very important to us and we would like to ensure your comments are listened to and actioned. Thank you once again for your review.


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Review from L T (Daughter of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in the home for 4 months and during this period I have been very impressed with the standard of care given to my mum. The staff show great care and consideration. We are both very happy with the home. A very difficult decision has been made a pleasant experience for my mum.

Reply from Kenneth Trowse, Client Relations Assistant at Elsyng House

Thank you very much for taking the time to write such a wonderful review of our amazing home. Your kind comments will be passed on to the team.


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Review from P L (Daughter of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Help and assurance are always given. Everyone very helpful

Reply from Kenneth Trowse, Client Relations Assistant at Elsyng House

Thank you for taking the time to leave us a review.


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Review from Liliana B (Daughter of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy with Elsyng House, the staff are all like family to Mum. Beautiful clean environment and the entire team are amazing. We feel very confident and we trust them all to look after my mum like we would do. The loving care from the management, one person especially when we needed help for
my mum to come here and stay. Also, the head nurse who dealt with all my mum's medical needs has been so supportive. Thank you Elsyng House, we love you.

Reply from Kenneth Trowse, Client Relations Assistant at Elsyng House

We really appreciate your lovely review, thank you so much. We love having Mum here with us and are so glad she is happy.


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Review from J B (Daughter of Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my initial contact with Elsyng House, I have been given outstanding support in providing care for my mother. The accommodation and facilities are great but what makes Elsyng House special is the staff. From the cleaner to the head of floor they are all very friendly and professional but above all
very caring. On occasions, they do seem to be rather short of staff but they still deliver a good service with a smile.

Reply from Ken Trowse, Client Relations Assistant at Elsyng House

Thank you very much for taking the time to write such a wonderful review of our amazing home. Your kind comments will be passed to the team. Thanks again.


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Review from Oliver E (Cousin of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just excellent. Our cousin (87) spent 9 very happy months at Elsyng. She was bright, loved the food and company and activities after a spell in the hospital. The accommodation is clean, modern and luxurious and the care staff a wonderful. At Elsyng, nothing is too much trouble. Visiting her was pleasurable
as she was so contented. When asked why she didn’t attend any of the meetings, she said "Why do I need to, I have nothing to complain about." The friends that visited her all said how happy she was at Elsyng. We would recommend Elsyng without reservation.

Reply from Rachel Tiff, Marketing Manager at Elsyng House

Thank you very much for taking the time to write such a wonderful review of our amazing home. Your kind comments will be passed to the team. Thanks again.


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Review from K F (Son of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia and has been at this care home for over a year. The facility is great and the staff are very understanding and helpful. It is very well managed and responsive to the residents needs. I can't imagine a better place for my mother to be looked after.

Reply from Julie Chanel, Client Relations Manager at Elsyng House

Thank you very much for your kind review, which will be passed on to the team. Best wishes.


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Review from Helen K (Niece of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was transferred to Elsyng House direct from hospital, as he could not manage on his own at home any longer. He appears to be happy there and his outlook has improved. It has been a big change for him and all the family and friends, but the staff are so wonderful, caring and thoughtful. They
make their residents and their visitors feel at home. I would not hesitate to recommend Elsyng House.

Reply from Julie Chanel, Client Relations Manager at Elsyng House

Thank you so much for your kind review of your uncle's stay with us. We are glad you are happy with his care and the fabulous staff. Your lovely comments will be passed on to all staff.


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Review from Sema H (Daughter-in-law of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience visiting my mother-in-law at Elsyng House has been brilliant. The staff are very friendly and helpful. The house is very clean, very welcoming and the facilities provided for family and friends visiting is brilliant. All in all, I would give Elsyng House 10 out of 10 - love it. Would recommend
it to anyone considering to put an elderly family member in a home to be cared for.

Reply from Julie Chanel, Client Relations Manager at Elsyng House

Thank you very much for taking the time to write such a wonderful review of our amazing home. Your kind comments will be passed to the team. Thanks again.


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Review from Roz B (Daughter of Resident) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Elsyng House in October, she had felt life had become too hard but it's still a challenge to leave the place you've called home for many years. Elsyng House is beautifully decorated and laid out, the facilities are great and it doesn't feel like being in a care home, more like a boutique
hotel. But far more important than the surroundings are the wonderful people that work in Elsyng. The kindness and dedication are incredible and I would love to list people individually but I may miss someone and I wouldn't want to do that. Nothing is too much trouble and they are so respectful, kind, compassionate and friendly and they make the place feel safe and homely for my mother, I couldn't want more. I would like to thank each and every member of staff for their contribution, no words can express the peace it gives me.

Reply from Julie Chanel, Client Relations Manager at Elsyng House

Thank you very much for your wonderful review, which will be passed on to the team. Your appreciation is very gratefully received.
Mum is a much-loved member of our family.


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Review from Monika Y (Daughter of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was very well looked after by kind, understanding and extremely attentive staff. I felt safe, confident and reassured for him to be there. I was updated regularly on his progress and always made to feel welcome when visiting him. If ever I had questions or concerns, or if ever I rang the home
with a query they always got back to me promptly.
The home itself was a lovely environment for patients to be in, safe, exceptionally clean with a calm and peaceful atmosphere. There there were many activities going on throughout the day, it really did feel like being at home with lots of facilities for patients, their every need is catered to.

Reply from Julie Chanel, Client Relations Manager at Elsyng House

What a lovely review, thank you so much for writing this. Your positive feedback will be passed on to the team. Thanks again.


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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Elsyng House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.773 for Elsyng House is calculated as follows: ( (357 Excellents x 5) + (89 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 453 Ratings = 4.773

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elsyng House is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

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Meet the Team (4)

Alina

Alina Simon

Job Title: General Manager

Joined: 2023

I have worked in Health and Social Care for over 20 years in various positions, from HCA to Activities Organiser, Nurse to Clinical Lead and Deputy Manager. I come from a nursing background, and at heart, I will always be a Nurse with a deep passion for looking after vulnerable people and enriching people’s lives, as I believe that in my work, we only get one chance to get it right. I am very proud to be part of the Elsyng House Family, and I was amazed at the incredible support I have received from my colleagues, residents, and relatives. I enjoy seeing the residents happy and well looked after, and I am proud to be able to lead the team in reaching an excellent standard of care.


Andreea

Andreea Defta

Job Title: Deputy Manager

Joined: 2024

I have worked as a nurse in the care home sector for the past eight years, and I truly enjoy my job. Each day brings the opportunity to make a meaningful difference in the lives of residents, providing medical care, emotional support, and companionship. Building relationships with residents and their families is incredibly rewarding. I take pride in being part of a team that promotes dignity and quality of life for those we serve. The challenges of the role keep me engaged and motivated, and I am grateful for the chance to contribute to such a vital community.


Fiona

Fiona Heneghan

Job Title: Senior Client Relationship Manager

Joined: 2020

I have supported Care Homes for over 9 years and previously worked in Leisure and HR. My role is to effectively manage the occupancy levels of our Essex and North London care homes and build positive relationships with residents, families and external contacts in the community.


I work closely with the marketing department and our lifestyles teams to ensure our services are promoted to reflect the excellent care and support we provide. The residents are our extended family who we love to nurture and share daily life with whilst keeping them safe and well. I’m always delighted to meet new families and support their journey.


Stephen

Stephen Eshamde

Job Title: Head of Hospitality

Joined: 2022

I have a background in retail and hospitality management and enjoy providing excellent service to everyone I meet.


After losing a relative through dementia, l wanted to join the social care sector to make a difference in residents' lives. I joined Oakland Care at the beginning of February 2022 and through the help and support of our General Manager, I have transitioned into my new role with confidence. I am looking forward to expanding my knowledge through the incredible team here at Elsyng House.