Townsend Manor

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you so much for your kind words and thoughtful review. We are delighted to hear that you have found Townsend Manor Care Home to be a welcoming and supportive place. Our team is dedicated to providing compassionate and attentive care, and it's wonderful to know that their kindness and patience have made a positive impression. We appreciate your feedback regarding response times during busy periods. While we always strive to be as prompt as possible, we are pleased that the emergency button system provides reassurance when needed. It's also fantastic to hear that you enjoy the food and consider it restaurant quality our catering team will be thrilled with your praise! Thank you again for your support and for recognising the hard work of our staff. If there is ever anything we can do to further enhance your experience, please do let us know.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you so much for sharing your experience. It's truly heartwarming to hear how well your mum has settled into life at Townsend Manor. We understand how important it is to maintain a sense of home, and were delighted that the personal touches in her room and her tub garden have made a difference. Our team takes great pride in creating a warm, caring environment, and it's wonderful to know that your mum's sense of humour is bringing joy to those around her. We also appreciate your kind words about our staff, we strive to provide compassionate, attentive care not only to our residents but also to their families. It means the world to us that you and your sister feel comfortable reaching out whenever needed. Thank you again for your support and trust in Townsend Manor!

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you so much for taking the time to share your heartfelt experience. We truly understand how difficult the decision can be, and we are so grateful for your trust in us to care for your mum. It means the world to hear that our team has helped reassure you and your family, and that you feel confident this was the right move for her.Our care team is dedicated to creating a warm, supportive, and engaging environment, and we're so pleased that you have seen first-hand the kindness, professionalism, and passion they bring to their roles. Knowing that your mum is comfortable and that you can enjoy special moments together, whether over tea and cake in the coffee shop or during activities, is exactly what we strive for.We appreciate your honest feedback and acknowledge that there is always room for improvement. We are continuously working to enhance our services, and your insights are invaluable in helping us achieve that.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you for your kind review. We're so pleased to hear that your mother has settled in well at Townsend Manor and that she's received a warm welcome from our team. It's wonderful to know that the ensuite bedroom and garden access have added to her comfort, and we're thrilled that the care and activities provided have positively impacted her quality of life. We are committed to ensuring that she continues to receive the highest standard of care, and we greatly appreciate your trust in us to look after her. Should you need anything further, please don't hesitate to let us know.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you for your kind words and for sharing your experience of Townsend Manor. Were delighted to hear that your dad feels safe, happy, and well cared for by our dedicated team. Creating a warm and welcoming environment is at the heart of what we do, so its wonderful to know our staffs commitment is recognised. It's also great to hear that you and your family have enjoyed meals here and that our chefs accommodate his preferences. While we respect his choice to stay in his lounge, our activities team will continue to engage him in ways that bring him joy. Your feedback means a great deal to us, and we truly appreciate your trust. Thank you again for your support. If there's ever anything more we can do, please don't hesitate to get in touch.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you for your review. We're delighted to hear that you find Townsend Manor welcoming, clean, and well-maintained, and that our team's kindness and vigilance have left a positive impression. It's also reassuring to know your family feels confident that your mum is in the best place for her needs. We would like to assure you that we are always staffed in line with regulations to ensure the safety and care of our residents. While there may occasionally be busy moments, our team works tirelessly to meet the needs of every resident as promptly as possible. We also continually review our staffing levels to maintain the high standard of care that Townsend Manor is committed to providing. We're grateful for your understanding and your thoughtful observations, as they help us improve and refine our service. Please don't hesitate to reach out directly if you'd like to discuss this further or share any additional thoughts.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you for taking the time to share your experience. Its truly heartwarming to hear that your mother has been so well cared for during her 10 months at Townsend Manor. Were delighted that she is enjoying the activities we offer and that she has been able to make new friends while reconnecting with familiar faces. Creating a vibrant and supportive community is at the heart of what we do. It's also wonderful to know she has built meaningful relationships with her carers and feels supported by our team. Providing personalised care and ensuring our residents feel valued and comfortable is always our priority. We're especially pleased that the on-site medical support has given you peace of mind knowing that families can feel reassured is incredibly important to us. Thank you again for your thoughtful review. If there's ever anything more we can do to support your mother or your family, please don't hesitate to reach out.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you for your glowing review of Townsend Manor. We're thrilled to hear that both you and your mother have experienced such kindness, patience, and understanding from our team. Helping new residents settle in comfortably and ensuring their care and medication are managed correctly is always our top priority. It's wonderful to know you appreciate the calm and beautifully decorated environment we've created, as well as the high standard of food and presentation. We're especially glad the Bistro area has made a positive impression - it's a space we love to see residents and visitors enjoy together. Your feedback means so much to us, and we're grateful for the time you've taken to share it. If there's ever anything more we can do to enhance your mother's experience, please don't hesitate to get in touch.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you so much for your lovely review. We're delighted to hear that your mother has settled in quickly and is enjoying her spacious room, the daily showers in her wet room, and, of course, the delicious cakes in the Bistro! It's wonderful to know that she feels well cared for and supported by our staff, and we're especially pleased that she's becoming more mobile and social. Encouraging our residents to feel connected and engaged is something we're passionate about, so it's heartening to hear she's enjoying the activities with a little extra help from our team. We're also thrilled that you and your family feel welcome and relaxed during visits - creating a warm and inviting environment for residents and visitors alike is very important to us. Thank you again for your kind words, and please don't hesitate to let us know if there's anything else we can do to make your mother's experience even better.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you for your review. We're delighted to hear that your uncle is generally happy at Townsend Manor, and we appreciate you bringing up your observations about his clothing. It's important to us that all residents feel comfortable and well-presented, and we're glad you spoke with a team member to address this. They are already working to ensure his wardrobe is organised, unsuitable items are removed, and anything that needs laundering is taken care of promptly. We'll continue to support your uncle in maintaining his preferred appearance. We're grateful for your input, as it helps us refine our care and support. If there's anything more you'd like to discuss, please don't hesitate to reach out.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you for your review and for highlighting both the positives and areas where we can improve. We're delighted to hear that you're happy with the care your mother receives and that our staff's dedication stands out to you. We understand how important reliable services are in ensuring a smooth experience. While occasional technical issues may occur, we always work to resolve them promptly to minimise any disruption. We also continuously strive to ensure communal areas are well-supervised to provide comfort and support for all residents. Your insights are greatly appreciated and help us in our commitment to providing the highest standard of care. If there's anything further we can assist with, please don't hesitate to get in touch.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you for sharing your feedback about Townsend Manor. We value hearing from residents and their families as it helps us maintain the high standards of care and service we strive for. We're sorry to hear you feel some aspects of the home, such as the upholstery, could be improved. Ensuring a clean and comfortable environment is a priority, and we are actively reviewing these areas to ensure they meet our expectations. We appreciate your kind words about our carers and are committed to ensuring all team members provide consistent, compassionate care to all residents. We're delighted to hear you enjoyed the Christmas events, which were part of our ongoing efforts to create engaging and meaningful activities for our residents. We are continually refining our programme to ensure it caters to the diverse needs and preferences of everyone in our care. Thank you again for your feedback. If you have further concerns, please contact our management team directly.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you for sharing your feedback about your father's experience at Townsend Manor. We greatly value input from families as it helps us refine our services and ensure the needs of residents and their loved ones are met. We understand your concerns regarding fee increases. These adjustments are part of our commitment to maintaining high standards of care and are outlined in the contract provided before families decide to join us. While we know these changes can be challenging, we remain committed to clear communication and delivering value for our residents' care and comfort. We're pleased to hear you've recognised positive aspects of your father's experience, including his independence and the compassionate care provided by our team. Head office contact details are included in all correspondence to address concerns directly. Your feedback has been shared with senior management, and we're reviewing how we engage with families to ensure concerns are addressed swiftly.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you so much for your kind words and thoughtful review. We are truly delighted to hear that your husband feels happy and settled with us - it means so much to know that he is receiving the care and support he needs. Our team takes great pride in getting to know each resident personally, so it's wonderful to hear that this has made a positive difference for your husband. We're also pleased to have been able to support you and your children during this time. Thank you for placing your trust in us and for sharing your experience - it really inspires us to continue providing the best care possible. Please don't hesitate to share any further thoughts or ideas; we're always here to listen.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you so much for the thoughtful card you provided us. Your heartfelt words mean the world to the team at Townsend Manor. We are deeply sorry for your loss, but it brings us comfort to know that we were able to provide a safe and caring environment for your husband during his time with us. It was truly our privilege to care for him and to ensure his dignity and comfort. Your recognition of our team's efforts and the environment we strive to create means so much. Knowing that you felt at ease and that your husband enjoyed the food, the bistro area, and the moments you spent together there brings warmth to our hearts. We're also so glad that we could make you and your dogs feel welcome-it's those moments of togetherness that are so important. Your kind words about the care, communication, and environment at Townsend Manor will inspire us to continue providing the highest level of support to our residents and their families.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you so much for your heartfelt feedback. We're truly honoured to have had the opportunity to care for your Mum and support your family during such an important time. Our team is dedicated to treating every resident with the compassion, respect, and dignity they deserve, and we're so pleased to hear that our approach made a difference for your Mum and for you. Your kind words mean a great deal to us, and we'll be sure to share them with the entire team at Townsend Manor. Thank you again for entrusting us with her care.

Reply from Sarah Ward, Home Manager at Townsend Manor

Dear Julie, thank you so much for sharing your experience with us. We're deeply touched to hear about the care and support your Dad received during his time at Townsend. Our dedicated staff strives to create a loving and homely environment for all residents, and it means the world to us that you feel like part of the Townsend family. Losing a loved one is never easy, and we are honoured to have been able to provide comfort and care not only to your Dad but also to you during this time. Please know that our doors are always open, and our staff is here to support you whenever you need. Sending you our heartfelt condolences and warmest wishes. Best regards, Townsend Manor Team.