Townsend Manor

Evershed Fields, Soham, Ely CB7 6BE
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9.6 32 Reviews
  • Townsend Manor, Ely
Townsend Manor, a five-star residence in Soham, is a new addition to the luxury Morar UK group and has been thoughtfully designed to be a true home for life. Every detail has been carefully considered to provide residents with not only top-quality care but also a vibrant and fulfilling lifestyle.

With a total of 70 bedrooms, Townsend Manor combines spaciousness with a cosy, welcoming atmosphere. The home features a variety of inviting cafés, lounges, and social spaces where residents can relax, enjoy company, or welcome loved ones for visits. Additional amenities include a hair salon, a private dining room, and beautifully landscaped gardens, offering residents a range of options for leisure and social connection.

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Care Provided by Townsend Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Ward (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2022
    • Number of floors: 2

Funding & Fees Guide for Townsend Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Fees at Townsend Manor are based on a comprehensive assessment of each resident’s individual care needs, ensuring that the support provided aligns with their specific requirements. This personalised approach allows Townsend Manor to deliver the highest standards of care, comfort, and quality of life in a tailored, transparent fee structure.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Townsend Manor provides on-site parking facilities for visitors, including designated disabled spaces near the entrance for those requiring them. All parking areas are conveniently located close to the main entrance, ensuring easy access for all guests


Townsend Manor Reviews (32)

Total of 32, showing 21-32
9.6

Townsend Manor has a Review Score of 9.6 (9.640) out of 10, based on 28 reviews in the last 2 years. Over all time Townsend Manor has 32 reviews.

Overall Experience

  • 26
  • 4
  • 0
  • 1
  • 1

Date Published

32
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25
28
4

Review from J N (Daughter of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was delighted with the level of care my Mum with dementia received. The carers soon got to know my Mum and were very adaptable in meeting her needs. Her end-of-life care was met with heartfelt care, consideration, and putting Mum first. The management was always available to talk to and discuss what
was best for Mum. I really felt such gratitude to have my Mum in such a caring home as Townsend Manor.

Reply from Sarah Ward, Home Manager at Townsend Manor

Thank you so much for your heartfelt feedback. We're truly honoured to have had the opportunity to care for your Mum and support your family during such an important time. Our team is dedicated to treating every resident with the compassion, respect, and dignity they deserve, and we're so pleased to hear that our approach made a difference for your Mum and for you. Your kind words mean a great deal to us, and we'll be sure to share them with the entire team at Townsend Manor. Thank you again for entrusting us with her care.


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Review from Julie J (Daughter of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was a resident of Townsend for just over a year. I really can't thank all the staff enough for all the love and care they gave my Dad right up to the very end.
I really felt they all went above and beyond. Not only do the residents feel part of the Townsend family, we all did too. Visiting
is unrestricted which makes it feel homely. There is always a member of staff available to talk to.
I personally feel that not only have I lost my wonderful Dad but also some lovely friends too.

Reply from Sarah Ward, Home Manager at Townsend Manor

Dear Julie, thank you so much for sharing your experience with us. We're deeply touched to hear about the care and support your Dad received during his time at Townsend. Our dedicated staff strives to create a loving and homely environment for all residents, and it means the world to us that you feel like part of the Townsend family. Losing a loved one is never easy, and we are honoured to have been able to provide comfort and care not only to your Dad but also to you during this time. Please know that our doors are always open, and our staff is here to support you whenever you need. Sending you our heartfelt condolences and warmest wishes. Best regards, Townsend Manor Team.


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Review from Anne T (Daughter of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault the staff. They all did their utmost to care for my dad. Sadly, Dad was only there for about eight weeks. He died very peacefully in his room, with his family around him. The staff made it possible for the family to be with Dad for however long we wanted.
There was never a time limit
or set visiting hours. Also, any number of visitors could come and visit Dad, obviously being considerate of other residents.
The only thing that I can find fault with was that there wasn't an over-the-bed table available. As my dad was bedbound, a table would have been very helpful.
It felt as if we were part of a big family. I still go back to visit the staff, as they're all so lovely.

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Review from Lorna S (Daughter of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I moved Mum from another care home to Townsend Manor. On first looking around the care home, we were very impressed with the building and facilities offered. It was clean, tidy and well looked after. We were given advice and support from the care home manager, and she has continued to
provide advice and support throughout. The care staff are all very hardworking, friendly and caring, and not forgetting the important domestic, laundry, kitchen and maintenance staff as well. All work very hard to provide an excellent service. Mum settled in well and enjoyed sitting in the courtyard gardens in the warm autumn sunshine last year. We also enjoyed a film in the cinema room as well with drinks and popcorn provided! It is with thanks that we entrust the care for our dear mum to the lovely staff at Townsend Manor. Thank you.

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Review from J C (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With both Dad and step-mum suffering from dementia, the whole team at Townsend Manor have been truly amazing. When our Dad was getting frail and time passed everyone assisted the family with everything including passing away peacefully in-house. The professional care but with a family feel really helped
Dad and helped our step mum along with our own family feel at home and cared for. Everyone from management down, goes above and beyond a care home facility, keeping everyone involved and part of their family too. Such a kind, caring and proactive team. I couldn't thank them enough for everything.

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Review from V B (Wife of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son and I were recommended to try the Townsend Manor Care Home for giving nursing care to my husband when our carers and I were finding his disability difficult to manage at home. He went in on October 8th and was shown a room which was ready for him to occupy. He was bedbound but was looked after
with good care and support and treated with dignity and respect. After being given a new catheter, he developed a urine infection and was treated at hospital. He went back to the home but was very frail. He slowly went downhill and was readmitted to hospital from where he did not return.
Would not hesitate to recommend the home.

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Review from H F (Sister-in-law of Resident) published on 10 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a beautiful, well-managed home, welcoming to visitors and a pleasure to visit. This whole place is well-furnished except I feel there is a shortage of space (provision) for personal possessions, especially in the shower room and very little hanging space for clothes.

Reply from Nicola Rands, Care Home Manager at Townsend Manor

Thank you for your kind words. We also appreciate your suggestions and will take those on board.


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Review from Emma L (Daughter of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Townsend Manor in December, just before Christmas, and from the first step in, he has felt at home. The transition went better than we ever could have imagined, and we are so happy at how happy he is. The staff are absolutely amazing; they really do go above and beyond, they are
so accommodating for every need, answer every question and always make time. In the short few months, my dad has been part of their family, I now feel they are all very much part of ours, and they really do care for him like he is one of their own. They even listened to how much he missed playing pool, and he now has a little pool room for himself and the residents; little things like this go a really long way. My biggest fear was security, but within the first day, I was at ease, and I know my dad will not and cannot wander and 'escape'. I also now am able to visit my dad as his daughter and no longer feel I am his carer, and we have a much better quality of time together in snippets. Thank you all.

Reply from Nicola Rands, Care Home Manager at Townsend Manor

Thank you so much for your review. We all love your dad at Townsend Manor and hope he has many happy years with us.


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Review from Gillian S (Daughter of Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities and spotlessly clean. All staff are friendly and professional, nothing is too much trouble. Visitors are made very welcome and offered refreshments. The on-site hairdresser is very good. Plenty of activities and residents are encouraged to join in both on-site and excursions. Very
reassuring for relatives to know many of the carers are nurses and the doctor attends weekly.

Reply from Nicola Rands, Care Home Manager at Townsend Manor

Thank you so much, it has been our pleasure to care for your mum.


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Review from Joyce H (Respite Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Nicola Rands, Care Home Manager at Townsend Manor

Thank you so much, we loved having you with us. Please come back soon.


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Review from H N (Daughter of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents stayed in Townsend Manor for two weeks. I can honestly say the care was amazing from all staff. The staff went way beyond not only their care for my parents but concern for the rest of the family's wishes too. The home itself is to a very high standard and I could not recommend it more highly.

Reply from Nicola Rands, Care Home Manager at Townsend Manor

Thank you so much for your kind words, it was an absolute pleasure and I hope to see you again soon.


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Review from Beryl M (Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A care home second to none.
Accommodation 10/10.
Care 20/10.
Food excellent - a good variety of meals.
All staff are very caring and helpful, keeping residents busy and comfortable.
Unable to rate this care home highly enough.
My forever home.

Reply from Nicola Rands, Care Home Manager at Townsend Manor

Thank you so much for your kind words. It is a pleasure to share your forever home with you.


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Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for Townsend Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.640 for Townsend Manor is calculated as follows: ( (248 Excellents x 5) + (55 Goods x 4) + (15 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 328 Ratings = 4.64

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Townsend Manor is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Feb 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 24 Mar 2025

We currently have vacancies available in our Nursing, Residential, and Dementia Care services. Our home provides a comfortable, caring environment with personalised support tailored to each individual. Whether you’re seeking long-term care or a short-term stay, we’re here to offer the care and reassurance you need.


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