Engelhard Lodge Care Home

Paul Engelhard Way, Cawston, Norwich NR10 4FB
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10 67 Reviews
  • Engelhard Lodge Care Home, Norwich
Engelhard Lodge Care Home offers residential care in the village of Cawston, only around 11 miles from Norwich. It is a 4 award winning Home.

The home has 36 bedrooms, each with en suite facilities. Residents are welcome to bring their own belongings to help them settle in to life at Engelhard Lodge, and the team will do all they can to make the move to the home as easy as possible for both residents and their loved ones.

The team of care professionals are experienced and knowledgeable, and all staff members undergo consistent training on the best care practices. They offer care for a variety of needs including dementia, mental health conditions, old age and physical disabilities, always following up-to-date, personalised care plans designed for the individual resident.

The home is all set on one floor, making it easy for residents to move around as independently as possible. There is also a lovely garden to enjoy, as well as light and bright living areas for residents to socialise or spend time with loved ones. Visitors are always welcome, and the team work hard to make sure families and loved ones are able to enjoy the time they spend together at the home.

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Care Provided by Engelhard Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • ELEEO Ltd
  • Person in charge
  • Lynne Damaliti (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 1

Funding & Fees Guide for Engelhard Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,500
    • Self-Funded Residential Dementia Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,500

  • Fee are dependent on dependency level not on room rates, all rooms are single rooms with en-suite wet rooms
  • (these prices are only a guideline, please contact Engelhard Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome Monday to Sunday from 10am - 8pm


    Due to Covid-19 visitors need to book a visit by emailing the home


  • Parking

  • Parking available on-site.


Engelhard Lodge Care Home Reviews (67)

Total of 67, showing 21-40
10

Engelhard Lodge Care Home has a Review Score of 10 (9.972) out of 10, based on 51 reviews in the last 2 years. Over all time Engelhard Lodge Care Home has 67 reviews.

Overall Experience

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Review from Shona K (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so grateful for the highest standard of care, commitment and kindness shown to my father during his stay with Engelhard Lodge. Nothing was ever too much trouble and he was treated with respect and dignity during his stay. I would have no hesitation in recommending this wonderful care home
to anyone, which I felt was more like extended family.

Reply from Lynne Damaliti, Registered Manager at Engelhard Lodge Care Home

Thank you for your kind words, Looking after Dad was an absolute pleasure.


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Review from Peter S (Son of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family counts itself as extraordinarily lucky that we found Engelhard Lodge for the final years of my mother's care. Everything about the home is first-rate, we can't rate it highly enough and we wish it every success for the future.

Reply from Lynne Damaliti, Registered Manager at Engelhard Lodge Care Home

Thank you so much, it was a pleasure looking after Mum.


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Review from David S (Son of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The diligence and care shown by all staff was high at all times and I felt assured of the care my father received. As a dementia resident with good mobility, this can be challenging for staff. The staff at Englehard kept me informed of how he was and how they accommodated him within the home.

Reply from Lynne Damaliti, Registered Manager at Engelhard Lodge Care Home

Thank you, it was a pleasure looking after Dad.


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Review from Amanda C (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother appears happy and well cared for. She is settled and looked after with care. When I visit I can see her positive response to the staff and there appears be reciprocal affection. When I ask her how she feels living at the home, she tells me the staff are kind.
I am always contacted promptly when
there are any concerns for her health and well being.
Because I live so far away the monthly newsletters with photos are gratefully received.
Thank you.

Reply from Lynne Damaliti, Registered Manager at Engelhard Lodge Care Home

Thank you, it's a pleasure looking after Mum.


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Review from Joanna R (Niece of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt entered the care of the manager and staff of Englehard Lodge in May 2024. This was a difficult move for my aunt and close family but the staff at the home made the transition warm and welcoming. They gave my aunt the time to settle at her own pace and kept us informed of her progress each day
which gave us all peace of mind.
My aunt settled quickly, enjoying the space and company of those around her, on our visits she let us know she was content and would tell us that she was happy and people were nice!
Over the last 7 months we have all been treated as family and made to feel welcome in our visits.
The home is warm and friendly and the cleanliness is 100%. The residents are well cared for and food is excellent, they are kept busy with activities and they have lovely areas to sit and enjoy. During the summer the gardens have been updated to a beautiful environment which is user friendly for all.
I am happy to recommend this home to anyone.

Reply from Lynne Damaliti, Registered Manager at Engelhard Lodge Care Home

Thank you so much, it is a pleasure looking after your aunt and having you family visits.


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Review from Sean G (Son of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Another year of special care for my dear mother at Engelhard Lodge Care Home.
With continued attention to providing a light, clean and relaxing environment for the individual in care, and a kind and attentive staff on hand to provide outstanding 24/7 support.
Thank you to all of the staff for the
kindness and care that you continue to provide for Mum it is very much appreciated.

Reply from Lynne Damaliti, Registered Manager at Engelhard Lodge Care Home

Thank you for your kind words, it has always been a pleasure to look after Mum.


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Review from J I (Partner of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the partner of a Resident at Engelhard Lodge Care Home. l find it a very caring home, with such wonderful friendly staff. My partner has been in there since August 2023. He always remarks on the food being good. I find it is always very clean and spotless.

Reply from Lynne Damaliti, Registered Manager at Engelhard Lodge Care Home

Thank you, always a pleasure to look after your partner.


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Review from Lesley B (Daughter of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team - and all the staff have been outstanding in looking after our mother this last year following her stroke. Especially in the last few weeks at the end of her life, they were extremely caring and compassionate. The home is bright, airy and cheerful and the residents always seem
occupied is some form of recreation, and the gardens are now a beautiful and quiet space. We couldn't have asked for her to be in a better home and are extremely grateful for all the help and care we received during a difficult time. Thank you.

Reply from Lynne Damaliti, RegisteredManager at Engelhard Lodge Care Home

Thank you it was a great pleasure looking after mum.


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Review from Jane D (Daughter of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On sourcing Engelhard Lodge we went and visited and met the care home manager. We felt a great warmth idyllic feeling. The home was spotless, with no horrible smells. On being shown around meeting very happy smiling and chatty residents. We were impressed. The rooms were amazing, we chose one for Dad
out of 2 vacant rooms which offered all his needs, warm and spotless and home from home. Dad joined the family at Engelhard where sadly only lived for 3 weeks, he settled in, all staff loved him. Thank you to all the staff for looking after Dad, we are in your debt.

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Review from Tracy B (Daughter of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Staff at Englehard Lodge did a magnificent job of looking after my mum when she was in their care, we were made to feel very welcome when we visited and still are to this day. The care given to my mum was outstanding and the staff were very caring. I can't praise this place highly enough, they are
superb.

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Review from J W (Daughter of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The lovely staff looked after my dad for the last 6 months of his life. We were always made to feel welcome and it became our second home. Right until the end, the team were amazing making sure that dad was always clean and comfortable. I cannot recommend Engelhard Lodge Care Home enough.

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Review from Maurice M (Widow Widower) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Engelhard Lodge is a fantastic Care Home and I highly recommend it, it is situated in the Norfolk countryside away from the pollution of the towns and cities. The atmosphere is friendly and it is a home-from-home for all the residents. Breakfast, Lunch and Dinner plus snacks are all freshly prepared
and there are three choices on the menu plus tea, coffee and other refreshments are available all day. Every day there are different occupational things to do to keep the residents occupied.
All the residents have their own rooms with en suite facilities and a television. All the carers and staff are helpful and give all the love and care to each and every resident.

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Review from J P (Grandson of Resident) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family is extremely pleased with the care my grandmother is receiving at Engelhard Lodge. Unable to cope alone, she has settled in quickly and is making the care home her own. She eats well and is occupied with the various activities going on. The staff are friendly and always helpful, I am issued
with tea and biscuits every time I visit. The home feels relaxed and organised, and most of all my grandmother is very happy living there.

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Review from C B (Daughter of Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Engelhard Lodge for respite care after a fall as she was unable to look after herself as she also had other medical issues. Unfortunately, she deteriorated (it was expected) Mum could be difficult at times as she wanted to stay in her own home. We were lucky to have them. My sister
and I knew she was in safe hands right up to her last days. kinder people you couldn't find. We both thank everyone at Engelhard Lodge for all their care up to and including mum's last days and would definitely give them ten out of ten.

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Review from Hugh S (Brother of Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited quite a few homes over the years I can assure you that this is without a doubt one of the best. My sister has dementia and alzheimer's and can be very demanding and constantly test your patience. The two years she has resided at Engelhard Lodge over our weekly visits we have encountered
from management to the cleaners nothing but top-class service, care and kindness. My wife and I are so grateful to all the staff for their devotion doing such a stressful and difficult job.

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Review from Jeanette W (Next of Kin) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother’s partner was a resident at Engelhard Lodge. He was unable to live alone after my mother passed away. The family did not want him to go to a care home but were unable to care for him 24/7. After our visit to Engelhard Lodge, we thought that he would hopefully be happy there. We were not wrong,
he settled in straight away and was very happy there. Unfortunately, he passed away and the care he received was amazing, could not have asked for better care. We still visit, as the staff are like family to us. The manager and staff do an amazing job and would highly recommend the place to people who have parents or relatives that need good care. Great place. Booked my room.

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Review from Jamie L (Grandson of Resident) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nanny has been here a couple of years and has had excellent care. Our large family have always been made to feel very welcome in the plentiful visits she’s had. Her room is warm, private and comfortable and all her needs are attended to quickly and efficiently.
We have even managed to have celebrations
at the home for her birthday which means the world to her and also her family and friends.
I couldn’t think of anywhere better for her to be cared for at this stage of her life.

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Review from Michele S (Daughter of Resident) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her final year at Engelhard Lodge, and she was extremely happy there. The home itself is light and airy, and always spotlessly clean, But it is the staff who make this care home outstanding, they are wonderful. Not only do they provide a safe environment for residents, but they do so
in a loving, caring way - nothing is too much trouble for them. My mother was eating very little when she first arrived, but with a great deal of patience and kindness, her carers coaxed her to begin eating again. And the meals there are really good! Residents can choose to take part in a range of activities each week, and the local community often take part as well. Families and visitors are always made welcome and are always offered tea/coffee when they arrive. In other words, a real home from home. I will be forever grateful to this special team of people that my mother was so comfortable and well-cared, and that her last days were dignified and peaceful.

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Review from Daniel C (Son of Resident) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum continues to receive excellent care at Engelhard Lodge. She was one of the very first residents when it opened and has been supported as her health has slowly deteriorated. I take great comfort from the fact that she is generally calm and contented in her confused state - which is I think in
large part due to the very calm environment in which she is looked after. I'm always welcomed warmly when I visit and really appreciate how clean and modern the home is. Care homes I have seen in the past always had a fairly clinical feel, but Engelhard gives the vibe of a bed and breakfast which is much more warm and welcoming.

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Review from Ann-Marie M (Daughter-in-law of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my professional life, I come across many care homes and a lot of them do not provide the high level of service that the manager and her team do at Engelhard Lodge. I am constantly impressed by the level of care and attention they pay to, not only the care of my relative but also to the communication
with myself as one of the family members. The care team are a credit to the manager and I am always kept fully informed and welcomed into the home whenever I visit.
Please keep up the good work and I hope the home carries on going from strength to strength.

Reply from Elisa Damaliti, Marketing Director at Engelhard Lodge Care Home

Thank you for taking the time to leave your honest review, it’s really appreciated.


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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Engelhard Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for Engelhard Lodge Care Home is calculated as follows: ( (587 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 603 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Engelhard Lodge Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 51 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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