Eothen Homes

1 Miller Way, off Station Road, Wallsend NE28 8EL
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Top 20 carehome certificate
10 88 Reviews
  • Eothen Homes, Wallsend
Eothen Homes - Wallsend provides an innovative model of care in which a person's quality of life is considered to be the home's main priority. Staff focus on promoting independence and well-being while delivering relationship-centred support to residents with dementia, their families and friends.

The home is split into several households, each with their own kitchen, dining room and lounge areas, while residents at the home have access to spaces where they can enjoy hobbies and activities.

Staff at the home are not required to wear uniforms and work in their designated households, supporting the people living there.

The home has its own large outdoor areas with a special reminiscence areas and an old-style touring caravan to evoke memories of holidays in the past. Residents can also enjoy a sensory garden with birds, animals and plants.

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Care Provided by Eothen Homes

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 64 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Christine Henderson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Eothen Homes

  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,137
    • RESPITE Self-Funded Residential Dementia Care from £1,250
  • (these prices are only a guideline, please contact Eothen Homes to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Eothen Homes Reviews (88)

Total of 88, showing 1-20
10

Eothen Homes has a Review Score of 10 (9.975) out of 10, based on 27 reviews in the last 2 years. Over all time Eothen Homes has 88 reviews.

Overall Experience

  • 83
  • 3
  • 1
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Date Published

88
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14
27
61

Review from C L (Sister of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eothen Home is a caring home for people with dementia. The staff are amazing kind and helpful. The home is clean and facilities are amazing with lots of activities. Food is catered for everyone needs. This care home - is 1st class, and if I had to pick one outstanding aspect it would be the staff.

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Review from H A (Daughter of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mam has been living in Eothen Wallsend since July 2023, having moved from another care home. She is so lucky to live here. Her dementia has left her feeling lost and anxious, but there is always someone there with a hug and a smile. The staff are so kind, and infinitely patient and treat her with
dignity and respect. They take time to listen to her needs, even when she is unable to vocalise them. The "household" arrangement keeps her centred and comfortable. The home is clean, the facilities are amazing, and the gardens are immaculately kept. Mam feels at home here. Eothen is the very best home.

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Review from S P (Daughter of Resident) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived at Eothen for around 2 years, it is good and the staff are excellent. They were all very kind and made her feel happy and connected. They are all highly skilled and consistently spoke to Mum with humour, respect, care and a sense of compassion.
The facilities are clean and spacious, it has
a really comfortable feel. The building is divided into 'houses' giving a settled family feeling to the residents.
Eothen is safe and the staff have excellent training. They genuinely care about how their residents are feeling and their well-being. The food is great and the puddings are phenomenal! I would highly recommend this fabulous care home.

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Review from W A (Daughter of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been at Eothen she has been so well looked after. The staff have such positivity and kindness, both when dealing with my mum, who can be difficult at times, and also with our family, for whom this journey is challenging and unfamiliar. They support us all in so many ways. I like the
fact that within the home itself no doors are locked and the residents can move freely between households. Any time we have concerns or questions, there is always someone to talk to. It is a beautifully designed facility, with residents at its heart.
And the outside space is equally well-designed and beautifully maintained.

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Review from Simon T (Son of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Eothen is a modern, clean well-spaced building. The staff are absolutely fantastic. They work so hard with all the residents. They look after my mum so well, making her feel happy and relaxed. I can't see my mum every day and there's also great rapport between the managers who keep me updated about
anything important I need to know.

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Review from Silvia B (Daughter of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came out of hospital this year and into this care home. Initially, my brother and I were worried she might not settle in well. We were delighted to see our mum has settled in well and joins in activities during the day which stimulates her mind. Great professional and caring staff.

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Review from Valerie W (Daughter of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in this residential dementia care home for a short time but the staff and management have made mum and all of our family very welcome. Mum is very relaxed and full of chat these days which is lovely to see and she is eating well and has put on a little bit of weight, which is great to
see too, she is still happy to come out and have lunch with the family or go for a ride out but is more than happy to return asking the staff what's on the menu for tea and sits chatting to other residents. Long may this last. I'm a happy daughter.

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Review from Jackie O (Daughter of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first walk around to every time I visit, I cannot fault the friendliness of the staff and the cleanliness of the whole building both inside and out, it's like walking into a five-star hotel. The staff are engaging with both residents and family/friends, making it a home-from-home environment
- nothing is a problem. They encourage everyone to take part in activities and outings. Keep up all your hard work and dedication; it is really appreciated - I can now take some time out knowing my family member is in safe hands.

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Review from Ginny R (Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, where do I start? My mam was here for a year in this amazing 5-star plus holiday home as I called it. Couldn't fault a thing. The best home for miles around. Carers are some of the nicest people I have ever come across. They truly are amazing kind caring and loving people who love and care for
the residents as their own family members. I will never forget what they have done (and I miss them all so much) and how they used to reassure me as it was the hardest thing putting our mam into care.
Thank you so so much you all know who you are. Honestly, you have nothing to worry about leaving your loved ones in this fantastic home-from-home place. Well done to each and every 1 of you!

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Review from Dawn T (Daughter of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is outstanding. From the management to the caring staff in each house and the entertainment team and the catering staff, they all understand the dementia and individual needs of the residents and offer the best care possible for my mother. They excel in everything they do for the residents.
We simply couldn't ask for anything more and are so blessed and fortunate to have found this place. We look forward to every visit as we are treated like family just as the residents are too. Her needs are met on every level. Putting my mother into a care home was a heart-wrenching decision but I can now say that it was the best thing ever for her. She is 100% safe and most importantly she is happier than she has been for years. Our prayers have been answered.

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Review from Christine H (Daughter of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Eothen Wallsend since it opened over 8 years ago over which time there have been many changes to her well-being and stages of dementia. Witnessing the devastating effects it can have on your loved one's life can be heartbreaking but I must say that everyone at the home has
been outstanding in their unwavering care, love and support for both mum and us as a family. The staff are loving and like family to us all whilst managing to be professional throughout. Knowing that mum is safe, supported and loved gives me a peace of mind that I could not have dreamed of all those years ago. I am and always will be so grateful to the entire staff team for this.

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Review from L S (Daughter of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first visit to check out the home, we were impressed. The welcome we received was warm and friendly and the staff all spoke to mam first. The home is immaculate, well maintained and has wide open spaces where residents can move around freely. There was a personal memorabilia display case in
each resident's room and a picture and biography, showing their personalities, likes and dislikes. Each person was a person first and foremost, not simply a person with dementia. The individual rooms are bright and airy, a queen-sized bed and a 'fireplace' and the invitation to bring personal items in, meant it was more like a sitting room. The views out the window are lovely. It was great to see no uniforms, it was homely rather than a care setting. The night staff wear PJ's! The home is immaculately clean and the gardens are fabulous. The care and attention to detail everywhere demonstrates the ethos of the 3 homes, enabling individuality and freedom. Highly recommended.

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Review from Julie B (Daughter of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mam moved into Eothen Walksend 4 weeks ago. Making the decision to move her into a care home was difficult for all the family and we were very anxious about the move. From the first visit to look around the home, we were impressed with everything we saw and all the people we met. Mam has been treated
with so much respect and kindness from all the lovely staff. She is being cared for in every way and the whole family are delighted with how well she has settled in. The home and grounds are beautiful and the activities on offer are excellent. We are very happy with all aspects of her care.

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Review from Chris T (Son of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, this is my last review of this wonderful place. Due to my dad's care needs he had to relocate to a nursing care home. If you are considering placing your loved one here do not hesitate one bit. This care home is amazing. You will be placing your loved one into the care of this wonderful
home and fabulous staff. No words can express my gratitude for the respect, care and love they gave to my dad (even though in the end he was an aggressive so-and-so) when caring for him through this awful disease. The residents and staff are one big family and that doesn't end, even when your loved one moves on. From the senior management all the way to the care staff in the houses, they have cared for my dad as one of their own family members. I am eternally grateful. Still to this day, I have regular contact with various staff members and managers who constantly enquire about my dad. You all are amazing. I cannot recommend this place highly enough. You will never be disappointed.

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Review from Tina A (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam came to live at Eothen Wallsend 5 months ago after several weeks in hospital and a temporary placement in a different care home. I am so relieved to have found the best possible care home environment for her. On first visiting and being shown around by the manager, I was impressed by the relaxed
and attractive surroundings which are designed to be as homely and welcoming. When mam moved in, every member of staff took time to talk (and listen!) and showed a genuine interest in her and her needs. Mam’s moods can be difficult at times but staff are patient and understanding. I’m particularly grateful that mam’s routines are accommodated so that she can stay up late and sleep later- there’s no sense of residents being expected to fall in with a care home system. Their needs are at the heart of everything. Regular activities are provided and everyone is included if they wish to be. I have no hesitation in recommending Eothen where mam is safe, respected and well cared for.

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Review from Jean R (Niece of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty was in another home for a while, and she was very unsettled and I hated going in not knowing what I’d find that day.
I moved my aunty into Eothen on Friday, and on Saturday, when I went in, she said to me “it’s good's to be home“ ; I’ve been in everyday since, it’s just so pleasant visiting
her now.
I honestly can not thank the management and staff enough. My aunty is very happy here, as am I.
I have 100% confidence in every member of the staff, that should she experience any upset, that they will know exactly what to do and say to reassure her that this is her space and she is safe.
Her room is beautiful and very clean, as is the whole home. Lots of different areas/rooms to sit, and it’s surrounded by beautiful gardens .
The home has plenty of car parking space.

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Review from Clare M (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eothen saved mine and Mum's lives. My heart broke to admit defeat after 7 years of caring, to move Mum to a care home. Eothen have been amazing, supporting me, my brother and Mum through a painful transition. Everyone from direct care staff, management, catering, laundry, and maintenance staff, all
of them care and make for a very special home. Over the last 6 months, the patience of the staff means that at last Mum is calm and peaceful. There are many special touches: Allowing Mum to fill her room with her own furniture/possessions has been so important, welcoming visits at all times, night staff wearing pjs, allowing her to move freely, including out to her patio and lovely gardens has been wonderful. I reviewed many homes before finding Eothen: A huge weight lifted from my shoulders when I did. I visit every day and in the many hours I have spent there, I have never seen any of the distressing sights I saw on just 1 visit to other homes in the North East. I cannot recommend this home highly enough.

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Review from Julie W (Daughter of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An exceptional care home for dementia patients. The staff go above and beyond to ensure the residents and families included feel comfortable within Eothen Wallsend. We, as a family, found it hard in this upsetting and difficult time when Dad just moved in, but with the fantastic care and support of
all the management and brilliant staff, we found this transition a lot easier. Thank you. Dad feels he is safe and well looked after and loves the gardens. An environment that is homely and Dad enjoys his friendly chats with staff and residents.

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Review from Clifford S (Husband of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in this wonderful care home for 11 months. I visit every day if I can and I confirm the extremely high standards have been maintained at all times. The staff in addition is highly professional, kind, loving and compassionate. Facilities, catering, housekeeping, entertainment and grounds
are excellent. Statutory testing maintenance and inspections are undertaken.

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Review from Peter B (Son of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam is coming up to three years in Eothen Wallsend. From the very moment she nervously stepped through the front door, to now, the staff have taken every opportunity to make sure she feels safe, happy and content. The building and gardens are immaculate and the food is fantastic; all of this evidences
the genuine commitment of the entire Eothen team to ensure residents feel comfortable. Staff have patience beyond belief and an unmatched sense of humour to deal with situations. They are caring and empathetic in a way that goes far beyond any job description! Needless to say, my mam is very happy living there and that makes life much happier for me.

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Current Review Score: 10.0 (9.975)

Overview of Review Score

The Review Score of 10 (9.975) out of 10 for Eothen Homes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.975 for Eothen Homes is calculated as follows: ( (315 Excellents x 5) + (8 Goods x 4) ) ÷ 323 Ratings = 4.975

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eothen Homes is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Frequently Asked Questions about Eothen Homes

What types of Care is Eothen Homes registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Eothen Homes provide?

Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Eothen Homes have?

There are 64 Single Rooms.

What are the Facilities & Services at Eothen Homes?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Eothen Homes to the centre of Wallsend?

0.4 mile(s) as the crow flies, distance by road may be significantly further.