Eothen Homes

1 Miller Way, off Station Road, Wallsend NE28 8EL
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Top 20 carehome certificate
10 88 Reviews
  • Eothen Homes, Wallsend
Eothen Homes - Wallsend provides an innovative model of care in which a person's quality of life is considered to be the home's main priority. Staff focus on promoting independence and well-being while delivering relationship-centred support to residents with dementia, their families and friends.

The home is split into several households, each with their own kitchen, dining room and lounge areas, while residents at the home have access to spaces where they can enjoy hobbies and activities.

Staff at the home are not required to wear uniforms and work in their designated households, supporting the people living there.

The home has its own large outdoor areas with a special reminiscence areas and an old-style touring caravan to evoke memories of holidays in the past. Residents can also enjoy a sensory garden with birds, animals and plants.

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Care Provided by Eothen Homes

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 64 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Christine Henderson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Eothen Homes

  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,137
    • RESPITE Self-Funded Residential Dementia Care from £1,250
  • (these prices are only a guideline, please contact Eothen Homes to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Eothen Homes Reviews (88)

Total of 88, showing 21-40
10

Eothen Homes has a Review Score of 10 (9.975) out of 10, based on 27 reviews in the last 2 years. Over all time Eothen Homes has 88 reviews.

Overall Experience

  • 83
  • 3
  • 1
  • 1
  • 0

Date Published

88
4
14
27
61

Review from Anne M (Daughter of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Eothen since September last year. Mum had a rocky start and found it hard to settle, but with the care and dedication shown to Mum by the staff, she is now settled and happy. I don’t live close enough to visit Mum very often, but knowing she is safe, happy and so well cared
for gives me such peace of mind. Visitors are always made to feel very welcome and it really is like visiting Mum at home. Mum's room is always clean and tidy and the food always looks and smells delicious. Mum loves the gardens, which are kept beautifully, and really enjoys the budgies in the aviary. I will always be so grateful that I found Eothen for Mum. It takes such caring, dedicated and special people to work in care and Eothen staff are certainly that. You all have my very grateful thanks.

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Review from Tracey G (Daughter of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dearest dad lived at Eothen Wallsend for just over a year. He loved it there and enjoyed a wonderful bird's eye view from Churchill House. Dad said it was his 'paradise' and like living in five star luxury. The staff at Eothen are angels in disguise. They looked after our dad so well, as well as
me, my brother and two sisters. When Dad was just getting too weary to carry on in this world, he was ready to reunite with our mum. Such a sad and tough time, but Eothen staff were incredible to the end.

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Review from Vicky C (Daughter of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is absolutely outstanding. My mam has not been 100% for about a week, the fast acting and caring individuals got the doctors straight out, hence Mam now receiving treatment in hospital for a few days (as she needs fluids by a drip). But, she will be returning straight back to the home
to receive outstanding care. The manager takes so much concern in her residents and always is in contact with hospital, asking how Mam is doing. Then, the lovely carers not only look after my mam, they look after me, making sure I'm ok with a lovely chat and even a hug if needed. These guys are worth their weight in gold, absolute super stars.

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Review from Sue C (Wife of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, personal care and support for my husband.
The staff are unfailingly kind, empathetic and supportive. They know him very well.
The building is beautiful, he has a lovely and spacious bedroom with en-suite shower room and the gardens are always a pleasure to look at and sit in too.

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Review from Ruth J (Daughter of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following her decline with Alzheimer’s, Mam was admitted to Eothen Wallsend in November 2019. The feelings of guilt were indescribable. However, it was the best decision we could have made. The care is second to none and was not just for Mam, but this support extended to us too. The staff treat us all
as family. They go above and beyond to make sure she is looked after and retain her dignity. The home is welcoming and we are never afraid to approach staff with any concerns. Ultimately, we know Mam is safe, well looked after and happy. We cannot thank the manager and her team enough! I, for one, could not do their job, which takes one special kind of person! Thank you everyone at Eothen Wallsend, you have already gained your angel wings in my eyes!

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Review from Elise D (Daughter of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into the home recently from another local care home and I’m blown away by what a difference I’ve seen in my mum as a result. The home feels like a family and almost immediately my mum settled there and felt happy and safe. Everyone from the manager to the care staff treat the residents
as individuals and take the time to get to know them. I couldn’t recommend this home enough, it’s how every care home should be!

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Review from V T (Son of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm, safe and friendly home. The staff are kind and very hard working and always go the extra mile. The food is of a very high standard and the layout of the 'houses' based around the kitchen hub is genius. The decor is light and airy and the feeling of calm and warmth is noticeable immediately.

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Review from J J (Daughter of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relative moved into Wallsend Eothen April 2021. From the minute he moved there the feeling of welcome and caring was palpable not only for our relative but for my siblings and myself too. We negotiated the tricky time of Covid restrictions but our relative remained safe and well throughout his year
there .. sadly passing too soon as he loved being there so much.

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Review from Peter B (Son of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live 300 miles away from the care home in which my mam is a resident. As such it is even more important that myself and the rest of our family have complete peace of mind regarding her care. Eothen Wallsend continually exceeds expectations and the genuinely caring and compassionate staff never fail
to amaze me with their patience, communication skills and love for those in their care. This care home is in another league compared to others I have been to. The entire team should be very proud of their efforts.

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Review from Dawn N (Daughter of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived in Eothen for a year and a half and I am more than delighted with the care and service provided. I can now sleep peacefully at night knowing that she is safe and so well cared for. The staff are incredible and are always so kind, thoughtful and patient, they always take the time
to update me with changes and developments with my mother. The food always looks delicious and the menu is carefully curated to suit a wide range of preferences and tastes. The chefs prepare freshly baked cakes and treats every afternoon, my mother is in her element! I cant thank all the staff enough- the carers, the receptionists, the gardener, the cleaners, the hair dresser, the kitchen staff, the laundry and the management. They are all angels.

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Review from Kathleen G (Wife of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Eothen Homes is excellent. I highly recommend this home. My husband has settled in, we have had no problems with him, he treats it as his home. The staff are friendly and helpful. The food is very good. Activities, not sure there is enough physical exercise.

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Review from Tanya R (Daughter of Resident) published on 19 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is currently in Wallsend. It's not what I had hoped for Mum having to go into a care home but this place is fantastic. I am so relieved she managed to get in there. The staff are superb so caring and supportive and I wouldn't trust my Mum's care to many! I have sung their praises to a number of
people and will continue to do so. There is a great atmosphere in Wallsend and the surroundings and decor inside are beautiful such a lovely place. I cannot recommend or praise Eothen Wallsend highly enough! Thank you to the entire team from the bottom of my heart.

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Review from Sarah M (Granddaughter of Resident) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is fantastic, we were a bit worried about my nana going into a home, but we were reassured very quickly as the staff and surroundings were amazing. I couldn't fault this care home. My nana was made to feel so comfortable during her stay here. Thank you to all the staff!

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Review from E F (Son of Resident) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My experience was with staff members who were lacking in empathy and who required customer care training and dealing with difficult situations. I also found them unprofessional to walk around without a uniform which is confusing to the residents, especially those with dementia, and also their visitors.
How
can one tell them apart from other visitors? Also, they are still enforcing mask wearing when this has been stopped by the Government. You don't need one in the resident's room, so it's not about protecting them?


You have to be allowed in/out, so they should have someone on the door at all times. Instead, you have to go looking for a staff member.


They are asking you to make appointments. I turned up at one time without an appointment and I was told to wait 20 minutes whilst they hurried my mother out of bed, dressed her and brushed her hair. It was obvious to me that these residents are left in bed if no appointments are listed.


On another day they left my mother in bed with just a nappy.


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Review from S M (Son of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pre covid my review was 100% in support of everything relating to Eothen care home Wallsend. I’m still 100% behind them and grateful for the love, care, support, and well-being they give to my Mam! Regarding covid, Eothen have acted swiftly and decisively to any possible threat to our loved ones and
although we couldn’t have the kind of contact we were used to (partying, singing, dancing, karaoke, entertainment and much much more) there was always some way to keep in touch if you wanted to. Forever grateful to all the staff past and present who love, and look after our loved ones when we couldn’t be there. Thank you.

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Review from Stacey M (Granddaughter of Resident) published on 4 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been really grateful and happy with the care and support both my nana and the family have received from the home. My nana is treated with respect and dignity always, and whilst the situation has been very difficult, I feel like the staff genuinely care for her and her happiness and this
always shines through. I don't believe that there is anywhere better for dementia care and I am so grateful for all of the support they provide.

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Review from Derek C (Friend of Resident) published on 4 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly, reliable, and above all caring staff make a difficult decision (putting one’s loved one into a home) bearable. I know he is safe, well cared for, and protected. Indeed he is being better cared for than me!

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Review from S B (Son of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was so well cared for by the team at Eothen Homes in the last year of her life. When things got too much for her to remain at home safely as her Alzheimer’s progressed, the family were so pleased to find Eothen Homes Wallsend. It suited her needs perfectly and the staff were always kind and caring
and she looked so much better than when she had been at home. Covid restrictions prevented the family from being able to join her in the home as much as we would have liked but we were always made welcome and the staff worked hard to accommodate visits from my brother who had to travel from Manchester to see mum. In her final few weeks we were allowed regular access and the support was tremendous. A lovely place.

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Review from Natasha S (Great-granddaughter of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the home are absolutely fantastic. My great granda suffers from Alzheimer’s and he was so scared to leave his home and move here. He settled in straight away and absolutely loves it. Couldn’t fault the home or the staff.

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Review from Sharon F (Daughter of Resident) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently moved into Eothen Homes in Wallsend as a permanent resident. He settled in straight away which is a relief and the change in him since he went in is unbelievable. He is so much happier, laughing and joking again which is lovely to see and knowing he is receiving the care and attention
he needs is great. The staff and management team are excellent and make it the perfect home it is today.

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Current Review Score: 10.0 (9.975)

Overview of Review Score

The Review Score of 10 (9.975) out of 10 for Eothen Homes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.975 for Eothen Homes is calculated as follows: ( (315 Excellents x 5) + (8 Goods x 4) ) ÷ 323 Ratings = 4.975

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eothen Homes is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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