Eothen Homes

1 Miller Way, off Station Road, Wallsend NE28 8EL
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Top 20 carehome certificate
10 88 Reviews
  • Eothen Homes, Wallsend
Eothen Homes - Wallsend provides an innovative model of care in which a person's quality of life is considered to be the home's main priority. Staff focus on promoting independence and well-being while delivering relationship-centred support to residents with dementia, their families and friends.

The home is split into several households, each with their own kitchen, dining room and lounge areas, while residents at the home have access to spaces where they can enjoy hobbies and activities.

Staff at the home are not required to wear uniforms and work in their designated households, supporting the people living there.

The home has its own large outdoor areas with a special reminiscence areas and an old-style touring caravan to evoke memories of holidays in the past. Residents can also enjoy a sensory garden with birds, animals and plants.

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Care Provided by Eothen Homes

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 64 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Christine Henderson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Eothen Homes

  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,137
    • RESPITE Self-Funded Residential Dementia Care from £1,250
  • (these prices are only a guideline, please contact Eothen Homes to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Eothen Homes Reviews (88)

Total of 88, showing 41-60
10

Eothen Homes has a Review Score of 10 (9.975) out of 10, based on 27 reviews in the last 2 years. Over all time Eothen Homes has 88 reviews.

Overall Experience

  • 83
  • 3
  • 1
  • 1
  • 0

Date Published

88
4
14
27
61

Review from Gillian G (Daughter of Resident) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot convey how special a place Eothen in Wallsend is. My mam has lived there for two and a half years now and is extremely happy and well cared for. The staff are truly wonderful and go above and beyond in the care they give to my mam. The home itself is akin to a five-star hotel. Light, airy,
spacious. A central hub of kitchen, dining room and lounge sits in between the two houses on each floor giving residents a wonderful place to sit and eat, either at one of the tables or at the long breakfast bar (where they can chat to the staff working in the kitchen area) or to retire to the spacious, comfortable lounge to watch TV or carry out one of the many activities available. There are 'bar' nights, popcorn and movie afternoons, games, crafts, music, and more. The food is home-cooked on the premises and delicious. The pandemic must have been extremely difficult for the staff. Knowing mam was happy and safe made not being able to see her for long periods more bearable. 10/10.

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Review from Gillian M (Sister of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been fortunate enough to reside at Eothen in Wallsend since July 2020. Prior to arriving there, she was a resident in another home in the area where I watched her slowly decline. From day 1 she was settled, happy, and displaying her great sense of humour, despite her dementia. I have my
sister back thanks to the love, care, and devotion of her carers, and the freedom she is allowed to just be herself. The home is beautiful and kept in pristine condition but more importantly, the whole of the staff, chefs, domestic workers, laundry staff, and handymen (sorry if I have missed anyone out) all take time to speak with the residents and know them by name. All management are approachable, caring and constantly keeping the families updated, not easy in these difficult times. Well done to everyone you all deserve 5 stars! Thank you.

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Review from Deb B (Daughter of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eothen have been nothing short of amazing throughout these very trying times, we are kept informed about what’s happening and what changes are being made, the care the residents receive is second to none. I can’t thank everyone enough for looking after my mam so well.

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Review from Sue M (Daughter of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home with caring staff, who enable residents to continue being themselves whilst living with dementia. The layout of each house provides a central hub, which means there are no dreary corridors like some homes and the decor is bright and homely. The Resident's rooms are spacious and tastefully
furnished. The whole ambience of the place is light, airy and cheerful. Our mum feels at home, tells us the food is very good and enjoys going to the hairdressers each week. Visiting during covid has been upbeat, in thoughtfully furnished visiting rooms and staff have been helpful in facilitating family Skype calls. I would certainly recommend Eothen, Wallsend.

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Review from David M (Son of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about this beautiful home is, in my opinion excellent. Even in these difficult COVID times, the care my mum gets is second to none. I know that she is as happy as can be expected. We get regular updates on any health issues etc. The management are always available to chat or answer any questions.

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Review from Stephen M (Son of Resident) published on 4 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother is a resident of Collingwood House in Eothen Wallsend and she is really well looked after. All the staff are really caring and friendly and they go the extra mile to look after my mam who is really happy living there. During these challenging times, we haven’t been able to see Mam as much
as we would like but have had regular calls and we are just happy that she is safe and happy.

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Review from Hayley W (Daughter of Resident) published on 4 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most beautiful and fantastic home inside and out. After my mam had a horrendous time at another home, the manager and her fabulous staff welcomed my mam with open arms, I knew then she was in very good hands. Fab with communication and all so polite and friendly when I call. When I see my mam now
she’s smiling, looks presentable, smells lovely and well fed and watered, all her needs are truly met without hesitation. Couldn’t be happier that my mam is a part of this Eothen family.

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Review from Vicki R (Granddaughter of Resident) published on 5 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has recently moved into Eothen Homes. The care is outstanding and very person centred. Their ethos is very caring and compassionate and aimed at the needs of those with dementia. Nothing is ever too much to ask and they ensure the safety of their residents at all times.

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Review from Maureen B (Daughter of Resident) published on 5 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam went into Eothen Homes in April this year. I have never seen such a change in a woman. She is chatty again, she is always smiling, she has put on weight, and that is thanks to all your staff; they are such a lovely bunch of people, so caring.

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Review from Susan L (Daughter of Resident) published on 11 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just had respite care at the Eothen Home Wallsend. I cannot praise the staff highly enough for their care and compassion. The layout of the home is really good, and different food choices were available. Mum was entertained with activities and enjoyed the gardens and having her hair done.
She had an enjoyable stay.

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Review from Paul M (Son-in-law of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past 15-months or so, Eothen has had strict measures in place to prevent the spread of the Coronavirus. As a result, visits have been severely restricted. During this difficult period, the home has kept in regular contact with us and sent photographs of the various internal activities with
which my mother-in-law has been involved. She has remained very well despite the restrictions imposed and has been settled throughout - evidenced perhaps by the fact that she has gained weight! Visits, albeit on a limited basis, have resumed, and it is obvious on seeing her again that she has received and continues to receive the highest level of care. The visiting arrangements are well organised, and the safety of residents remains paramount. On our visits, mother-in-law is always dressed very nicely with her hair done beautifully. The carers are great with her, and she relates to them very readily, obviously enjoying and appreciating all they do for her. We appreciate everything too!

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Review from G B (Husband of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This year has been our first experience of a care home and due to COVID has been extremely difficult to continue to care for my wife. The staff and management have been exceptional, very supportive and caring. They have gone above and beyond to ensure I am reassured my wife us in safe hands, I am kept
very well informed and feel my wife's welfare is their utmost priority and that families are an important part of this.

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Review from T B (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eothen Wallsend was a delightful, reassuring discovery when Alzheimer’s made it necessary to seek 24/7 care for my 93-year-old mother. Over the past 2½ years, it has been brilliant for my mum to use her rollator to wander out of her en-suite room into large, open, bright, cheerful spaces where she can
walk happily, safe in the care of wonderful staff who are always ready to chat, cuddle and involve Mum in activities as well as meeting all of her care needs. The facilities are great, including a charming garden area, but above all, I want to praise the incredible staff who make Eothen the gem that it is. Before the emergence of Covid-19, I felt that the staff were amazing; I now think they are even more than amazing. Sincere thanks.

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Review from Lance H (Husband of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Due to the covid 19 problem, my experience of the actual operation inside the home is fairly limited at the moment. But those staff that I have met at reception or visiting have been pleasant, helpful, and keep me informed of my wife's actions and acceptance of her condition at all times.

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Review from J B (Daughter of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and professional. They take excellent care of my mam and are incredibly patient and kind to her. Due to Covid, this has been very difficult to maintain contact, but they have done everything possible to alleviate any concerns and reassure our family.

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Review from Pat N (Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good people as carers and admin staff very efficient. Mum's room looks out onto well-kept gardens and she can watch the birds from her window. All the furniture including carpeting is provided and kept clean by the staff. There is an internet service available to connect loved ones with absent friends
and family who cannot visit in person. Medication is strictly controlled by house leaders and onsite management. Lovely place to visit.

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Review from Karl B (Son of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that my mam is extremely well looked after by caring attentive staff. They do their best during this challenging time to entertain the residents. My mam appears to be comfortable in her surroundings. I like the way she can freely walk around the building and gardens. The home has a cosy atmosphere,
all areas are well presented. Her bedroom is nicely presented, large and comfortable. I have been in many care homes over the past two years and find Eothen to be up there with the best. I truly believe that the staff gives my mam excellent care, I know she is the best place as a result of having to live with Alzheimer's.

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Review from Sophie B (Granddaughter of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Granny has been a resident at Eothen Wallsend for nearly a year now and I could not be happier with the care and staff members. They all go over and above the call of duty. I live in London so having peace of mind that Granny is safe and being looked after well really makes a hard situation a lot
better. Thank you all for everything! You are amazing!

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Review from Fiona O (Daughter of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam was lucky enough to get a place at this care home in December following high recommendation. She settled in so well and we are over the moon with her progress since moving in. This home has everything we wanted for Mam, I love the fact they live in small groups and literally every member of staff
is so friendly and welcoming. In these hard times, I know the carers treat Mam like their own family to make up for us not being there as much. The home is miles ahead of others when it comes to dealing with covid 19 visiting etc, they have accommodated us so well. The regular contact via email/newsletter/social media is really comforting and we love seeing how Mam is getting on. There are so many activities for Mam to take part in, the residents are never just left alone in their rooms for hours on end like in other places. I wouldn’t want my Mam anywhere else!

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Review from Lisa (Daughter of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After months of worrying and anxiety about the thought of my Mam going into care - I found Eothen Homes Wallsend. If only we’d known about this beautiful care home with the most caring of staff from Receptionists to Carers, we need not have ever worried. My Mams move was seamless absolutely stress-free
the staff organised everything - nothing is ever a problem. I cannot praise them enough everyone is so helpful always cheerful and my Mam is settling in there so well! She asked me last week if she could stay! Thank you all from the bottom of our hearts. You are all amazing from the Manager to Carers you should all be so proud of the work you do and the support you give not just to your residents but the absolute peace of mind you give to their families. My family and I will be eternally grateful for the care you give our Mam.

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Current Review Score: 10.0 (9.975)

Overview of Review Score

The Review Score of 10 (9.975) out of 10 for Eothen Homes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.975 for Eothen Homes is calculated as follows: ( (315 Excellents x 5) + (8 Goods x 4) ) ÷ 323 Ratings = 4.975

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eothen Homes is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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