Eothen Homes

1 Miller Way, off Station Road, Wallsend NE28 8EL
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Top 20 carehome certificate
10 88 Reviews
  • Eothen Homes, Wallsend
Eothen Homes - Wallsend provides an innovative model of care in which a person's quality of life is considered to be the home's main priority. Staff focus on promoting independence and well-being while delivering relationship-centred support to residents with dementia, their families and friends.

The home is split into several households, each with their own kitchen, dining room and lounge areas, while residents at the home have access to spaces where they can enjoy hobbies and activities.

Staff at the home are not required to wear uniforms and work in their designated households, supporting the people living there.

The home has its own large outdoor areas with a special reminiscence areas and an old-style touring caravan to evoke memories of holidays in the past. Residents can also enjoy a sensory garden with birds, animals and plants.

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Care Provided by Eothen Homes

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 64 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Christine Henderson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Eothen Homes

  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,137
    • RESPITE Self-Funded Residential Dementia Care from £1,250
  • (these prices are only a guideline, please contact Eothen Homes to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Eothen Homes Reviews (88)

Total of 88, showing 61-80
10

Eothen Homes has a Review Score of 10 (9.975) out of 10, based on 27 reviews in the last 2 years. Over all time Eothen Homes has 88 reviews.

Overall Experience

  • 83
  • 3
  • 1
  • 1
  • 0

Date Published

88
4
14
27
61

Review from William L (Son of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at this home for over 4 years. Her care has been consistently excellent and she is very happily settled. currently, the staff have made every effort to enable visitors whilst complying with health instructions. I would recommend Eothen to anyone considering a care home for
their loved one.

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Review from Chris L (Son of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled well over the last year and is always happy and full of praise for the staff and the home itself. The activities are varied and stimulating. The staff are friendly and keep us informed.

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Review from Jackie C (Sister of Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was a patient in the home for 4 1/2 years, in December he fell ill and the staff, for all the care they gave him, thought it wise to get him to hospital. This decision gave another 4 weeks with him. They looked after him going the extra mile and also supporting the family. Nothing was too
much bother, to him it was like having him in a 5 star hotel. I can't find anything negative to say about the building or staff. I hope it is still around when I need it.

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Review from C S (Daughter of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last three and a half years of his life here. The care he received was outstanding. Every member of staff, from the reception staff, housekeeping to carers; are amazing. It is like a family, and I wouldn't hesitate to recommend Eothen Homes. The not only provide first-class care
for the residents but also support family members too; through some difficult times and decisions. Keep doing what you are doing Eothen!

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Review from F M (Resident) assisted by family/friend published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been staying here for six weeks now and have found the staff very friendly and professional. My bedroom is like a small flat, very clean and comfortable. I have found the food very nice and varied. Lots going on every day, lots of group activities for us all to do. Although I miss my own home,
this is the ideal replacement that I would choose.

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Review from Emma S (Granddaughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my Grandad receives is excellent. There is always activities and events going on at Eothen and I like that Eothen doesn't look like a standard residential care home. There is nothing clinical looking about the place and the staff don't wear uniforms, which creates a nice relaxing environment.

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Review from Sarah R (Granddaughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad has been a resident of Eothen for just under two years. The staff are outstanding. The care my Grandad receives is excellent. Activities are varied and residents are encouraged to join in and socialise. Staff are friendly and create a lovely atmosphere for residents. The interaction between
my Grandad and the staff is amazing.

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Review from Tony S (Son of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent first-class facility. Staff caring, friendly, a can-do attitude. Well done.

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Review from J K (Daughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is the best home ever. The staff are brilliant. The warmth hits you as you go through the door. Staff can't do enough for your family. Nothing is too much trouble. Our family are in the best hands. Thank you to all staff for being great. The ability of my mother being able to wander around
with no restrictions into quiet areas activities that are organised daily is great. Why couldn't we find you first?

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Review from A S (Sister of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

How very fortunate my sister was to spend her last few months at Eothen Homes - Wallsend. At all times she was treated with dignity and encouraged to participate in activities. It was a great comfort to my husband and me to know she was safe and in caring company. Thank you and God bless you.

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Review from Brenda P (Daughter of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home was fabulous and gave my dad an extra 2 years. He loved it and always used to say it was his hotel. We could sleep sound at night knowing my dad was well looked after and staff were 1st class to him. He loved each and everyone that cared for him in Willinton House in Eothen Homes.

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Review from Charlotte M (Granddaughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a pleasure visiting my grandma is such a lovely place. What a relief knowing she's so well cared for. We couldn't wish for any more from the caring and friendly staff!

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Review from C B (Daughter of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the excellent care Eothen Home - Wallsend gives to our mother. The staff are always smiling, very friendly and very caring to both residents and family.

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Review from Allison H (Daughter-in-law of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care provided at Eothen Homes is second to none.
Having had experience of three other care home I can confidently say that the model of care adopted by Eothen Homes is unlike any other in the locality.
My relative is loved and cared for by all of the staff at Eothen as if she were
their own relative. We leave after every visit assured she is in the best possible location.

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Review from Alia C (Granddaughter of Resident) published on 21 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an outstanding home, staff are warm and caring, facilities are first class and the environment they have created for residents is the best that you could possibly hope for. There was no comparison to any of the other homes we had viewed before. When Grandma got a place and moved in, it was like
a dream come true. For the first time in years, she was doing really well and had the 24 hour care she needed. We saw a huge difference in her and my mother was able to be a daughter again instead of her carer. The home welcomes all of us when we visit, dogs, children and all! The stunning gardens are wonderful to sit outside in summer and allow my children to have fun and be free to run around. Grandma has strong bonds with many of the staff which is wonderful to see. I can’t recommend this home and the people that work there highly enough. Thank you so much for all your hard work caring for her, it means the world to all.

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Review from Sophie H (Granddaughter of Resident) published on 18 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel so confident about the care my Grandma receives at Eothen Homes. The staff are wonderful and have an amazing way of communicating with her. The facilities are amazing - the freedom she gets both inside and outside is great. It is always clean and well looked after, the food is excellent and overall
I am so pleased with the care she receives.

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Review from Graham H (Son of Resident) published on 13 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is difficult to put into words how much our family values the care and support that Eothen Homes, Wallsend provide for mum and us. Trusting a loved one to the care of others is challenging and I vividly remember the day in 2014, when mum went into care, as my most difficult and traumatic day. Over
the next two years, both mum and the family struggled badly adapting to her new life. However, in 2016 we read about the imminent opening of Eothen Homes, Wallsend and their innovative approach to delivering care for those suffering with dementia. We attended an open day at the home and after listening to the staff and seeing the facilities knew that this was something very different and very definitely the right place for mum. Mum (and the family) were welcomed warmly and settled in quickly. Almost three years on I can testify wholeheartedly that all at Eothen remain enthusiastically committed to those original goals, delivering care of the highest quality in a warm and loving manner.

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Review from Carol C (Daughter of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is always clean and tidy. Staff are pleasant, courteous and friendly.

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Review from Jennifer H (Granddaughter of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't thank the staff enough for the care and love they gave to my grandad. I will be forever grateful and can't recommend Eothen Homes enough to family and friends.

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Review from Joan S (Daughter of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam received excellent care from both day and night staff in the 12 weeks she was in Eothen, especially in her final days.
The food was fantastic.
Coming into the home unannounced on the day mam died (4.50am) I was touched to find the carer sitting in a chair next to mam's bed, holding her hand.
It
is something I will find comfort from for many a day.

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Current Review Score: 10.0 (9.975)

Overview of Review Score

The Review Score of 10 (9.975) out of 10 for Eothen Homes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.975 for Eothen Homes is calculated as follows: ( (315 Excellents x 5) + (8 Goods x 4) ) ÷ 323 Ratings = 4.975

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eothen Homes is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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