Eothen Homes

1 Miller Way, off Station Road, Wallsend NE28 8EL
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Top 20 carehome certificate
10 88 Reviews
  • Eothen Homes, Wallsend
Eothen Homes - Wallsend provides an innovative model of care in which a person's quality of life is considered to be the home's main priority. Staff focus on promoting independence and well-being while delivering relationship-centred support to residents with dementia, their families and friends.

The home is split into several households, each with their own kitchen, dining room and lounge areas, while residents at the home have access to spaces where they can enjoy hobbies and activities.

Staff at the home are not required to wear uniforms and work in their designated households, supporting the people living there.

The home has its own large outdoor areas with a special reminiscence areas and an old-style touring caravan to evoke memories of holidays in the past. Residents can also enjoy a sensory garden with birds, animals and plants.

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Care Provided by Eothen Homes

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 64 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Christine Henderson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Eothen Homes

  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,137
    • RESPITE Self-Funded Residential Dementia Care from £1,250
  • (these prices are only a guideline, please contact Eothen Homes to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Eothen Homes Reviews (88)

Total of 88, showing 81-88
10

Eothen Homes has a Review Score of 10 (9.975) out of 10, based on 27 reviews in the last 2 years. Over all time Eothen Homes has 88 reviews.

Overall Experience

  • 83
  • 3
  • 1
  • 1
  • 0

Date Published

88
4
14
27
61

Review from Richard A (Son of Resident) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Eothen Homes at Wallsend in January 2017 at the age of 101 and lived there until she passed away in June 2017.
During her stay at Wallsend, I witnessed a level of care and kindness from all the staff to my mother which was far beyond my hopes and expectations and made my mother
so happy.
Her stay was in one big happy family and those happy days will remain in my memory for ever.

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Review from Philip M (Son of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has flourished with social interaction and the care provided by the staff. She has been treated with dignity, respect and love during her respite visit.
Given the above she will be hopefully admitted full time soon

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Review from Michael C (Nephew of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a fantastic care home. My aunt loved it from the first moment she moved in. The staff are friendly, caring and helpful. The facilities are second to none. My wife and I have just stayed in the guest room which is of hotel standard and we were treated really nicely by all the staff.

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Review from Julie A (Daughter of Resident) published on 6 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father visited my Mam nearly every day, he was offered lunch, cups of tea and cake every day. My Dad had so much praise and love for the staff in the home and everyone knew my dad. He thought the staff treated my mum with such care, love and kindness and had a piece of mind knowing his wife was taken
care of. My Dad suddenly passed away in May 2017 and the amount of staff that turned up at his funeral was amazing, they came on their day off to pay their respects to him. He would have been delighted at all that was there. Our family couldn't thank them enough for the love and support they have given us and I know the extra love they are now giving my Mam. Eothen Home is the most amazing place I have ever been to and the staff are amazing I can't praise them enough, the love they give to all the residents is unbelievable and genuine keep up the amazing work you all do much love to you all.

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Review from K B (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family have been extremely happy with my mother's care since she went into Eothen Homes Wallsend. The staff are very helpful and caring nothing is too much trouble anytime of the day or night. My mother seems very happy there and is settling in nicely. I hope she will be there for a long
time to come.

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Review from Den C (Daughter of Resident) published on 23 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eothen Wallsend is a purpose built specialised care home and person centred planning is top priority at this lovely home. The staff are fantastic and have made the transition for my dad effortless, he has a fantastic rapport with all of them and nothing is too much trouble for them. It's a welcoming
environment and the space both inside and outside for the residents is vast, the grounds are as beautiful as the inside. The residents are treated with care and dignity at all times and my dad's needs are met on a daily basis and it is a safe environment at all times. A home from home.

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Review from Chrtistine B (Daughter of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eothen Home is a dementia specialist facility. The staff are trained to provide "light touch" care and are especially adept at de-escalating situations before confrontations or agitations occur. Treating residents with dignity is very highly prioritised in all aspects of their care. The staff are patient,
loving and kind. The staff are very approachable and deal with concerns very sensitively in a supportive manner. The staff know the residents very well and your strong emotional bonds with them.

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Review from J.S (Granddaughter of Resident) published on 9 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is treated as an individual and the flexible style of care suits her and her transitioning mental state brilliantly. She can eat whenever she wants, walk freely and safely around the large grounds, engage in activities if she wishes and feels a part of a household family again. The home
is spotless and the facilities are second to none. The staff understand how to care for the complexities of dementia and I wouldn't hesitate to recommend this home to others.

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Current Review Score: 10.0 (9.975)

Overview of Review Score

The Review Score of 10 (9.975) out of 10 for Eothen Homes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.975 for Eothen Homes is calculated as follows: ( (315 Excellents x 5) + (8 Goods x 4) ) ÷ 323 Ratings = 4.975

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eothen Homes is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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