Escan Manor

Weirfield Road, Exeter EX2 4DN
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8.4 11 Reviews
  • Escan Manor, Exeter
Conveniently located in the extremely popular and highly sought after area of St Leonard’s, close to Exeter city centre, Escan Manor is a brand-new purpose built care home offering luxurious friendly living, along with a real sense of community and outstanding levels of care.

Located just a few minutes walk away from the River Exe and the historic Quayside area of the city centre, they believe in creating a better lifestyle for the people living there.

Escan Manor offers 72 spacious en-suite bedrooms arranged in small homely clusters each with their own lounges and dining room. In addition there is a welcoming café bar with balcony views towards the River Exe and surrounding hills, luxurious lounges, cinema, hair and beauty salon, vintage tea room and private dining rooms to entertain family and friends - everything that you will need to live life to the full.

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Care Provided by Escan Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • John Holliday (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Escan Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • Self-Funded Nursing Care from £1,550
    • Self-Funded Nursing Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,580
    • RESPITE Self-Funded Residential Dementia Care from £1,580
    • RESPITE Self-Funded Nursing Care from £1,580
    • RESPITE Self-Funded Nursing Dementia Care from £1,580
  • (these prices are only a guideline, please contact Escan Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • NOW OPEN and welcoming new residents


  • Parking

  • Visitor parking is available onsite. St Leonard's is well served by public transport, nearby Topham Road provides regular services in and out of the city and by car there are excellent road links out to the A30, M5, A38 and Exeter Airport.


Escan Manor Reviews (11)

8.4

Escan Manor has a Review Score of 8.4 (8.422) out of 10, based on 11 reviews in the last 2 years. Over all time Escan Manor has 11 reviews.

Overall Experience

  • 5
  • 2
  • 4
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Date Published

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Review from Jon R (Son of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents (who both have dementia) have been at Escan Manor since Aug/Sept 2024. My father was at another home in Exeter (rated close to 10*, with an "Outstanding" CQC) but they told us they could not deal with him any more - in particular his tendency to shout if he has an urgent need. Several other
care homes refused to take him. Escan Manor, by contrast, has done an excellent job of managing his needs. I also find the staff much friendlier than at the previous home. As for my mother, the home has worked hard to help her settle in, especially in light of her anxiety and confusion. There have been personnel changes, but I regularly see care staff that I've got to know from previous visits. The home is purpose-built, well designed and v.warm (both parents really feel the cold). Can't say it's all been perfect (e.g. admin/communication is v.poor) - but for me, the most important thing is the care, which in my experience has been very good.

Reply from Diana Cole, Home Manager at Escan Manor

Thank you for taking the time to share your experience at Escan Manor. We truly appreciate your thoughtful and honest feedback.We are so pleased to hear that your parents are receiving the care and support they need and that our team has been able to manage your fathers needs effectively. We understand how important it is to provide a warm, welcoming, and compassionate environment, and its wonderful to hear that you've found our staff friendly and dedicated to helping both your parents feel comfortable.We acknowledge your concerns regarding administration and communication and sincerely appreciate your patience. Your feedback is invaluable in helping us improve, and we will certainly review our processes to ensure a smoother experience for families.Ultimately, the well-being of our residents is our top priority, and we are grateful for your trust in us. If there is anything more we can do to support you or your parents, please do not hesitate to reach out.


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Review from R G (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My father moved in June 2024, following a 2 year stay in another home, he moved to be closer to his family. It took him a while to settle in with constant changes in staff, especially nurses and then understanding his needs and acknowledging his care plan. There have been a few incidents of not having
his medication which have caused a lot of anxiety. With more changes and the departure of management and senior staff, we are starting to worry that we have made the right decision. We are not feeling confident that his complex needs are being met and for the home whilst promising, they seem to be going through a period of uncertainty.

Reply from Escan Manor, Home Manager at Escan Manor

Thank you for sharing your feedback about your father's experience at Escan Manor. We're so pleased that he has been able to move closer to his family, as we know how important this connection is for his well-being. Adjusting to a new environment can take time, and we're grateful for the opportunity to support him during this transition. While the home is undergoing some changes, we remain fully committed to maintaining the high standards of care and ensuring that all residents' needs, including your father's, are met with compassion and professionalism.We're proud of our dedicated team and the care they provide, and we're focused on building a stable and supportive environment for all residents. Your input is valuable to us, and we would welcome the chance to discuss your father's care further to provide reassurance and address any specific concerns you may have. Thank you again for your feedback and support.


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Review from G M (Brother of Resident) published on 30 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nursing staff coming and going. Caring staff coming and going. Rumours of the manager not being particularly nice or able to do his job in a professional manner.
Issues with the food being substandard and not of good quality. Room cleanliness below standard. This is a review based on previous issues
and not a reflection on the recent changes. Thankfully the manager has left along with a former receptionist.
The acting manager is absolutely fantastic and issues that the previous manager couldn't be bothered to address are now in hand with a big improvement.
The acting manager deserves to be promoted to manager!
Hopefully, this improvement will remain and other issues will be addressed. This is sadly quite a negative review but it's an honest one.

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Review from Joy W (Friend of Resident) published on 2 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My friend came to Escan Care Home in mid-October and has now been there for 6 weeks. I believe there were problems to begin with, as was not invoiced for her care, but this has now been rectified since the manager has left. The assistant manager has been great and has endeavoured to sort out any problem
immediately. She has also been honest and upfront if there is a problem.
My friend is starting to settle and has been offered to attend the different activities, but she has declined as would rather stay in her room.
The food looks good, and the bedrooms and central areas are beautiful with great attention to detail. When the manager has been appointed (I am hoping the assistant manager will be appointed) Escan Manor can only go one way "Up".

Reply from Dawn Leaman, Manager at Escan Manor

Thank you for sharing such a thoughtful and detailed review. We're delighted to hear that your friend is beginning to settle at Escan Care Home and that you've noticed the care and attention we put into our environment, food, and activities.We sincerely apologise for the initial issues with invoicing but are pleased these have now been resolved. Thank you for your encouragement and confidence in Escan Care Home. We're committed to continual improvement, and your feedback is invaluable. If there's anything more we can assist with, please don't hesitate to reach out.


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Review from A B (Friend of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Although this is a very clean and tidy place, I have found that the lady I visit has twice to my knowledge been left for over an half hour after asking to use the toilet and has therefore wet the bed/chair and sat in it uncomfortably for a while which does not help the sores she has. I have also noticed
when breakfast is brought in no one has offered to sit and encourage/feed her. It was just left on the table for her to help herself. If this is happening at lunchtime as well then she has no chance of building her strength back up. I know staff shortages don't help but don't take in more residents until you have the staff to look after them properly.

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Review from P M (Son of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team take great pride and ensures that the atmosphere is relaxed, and welcoming and the residents are respected. It does have that hotel feeling which makes the experience a very pleasant one. My parents are delighted by the excellent level of care they receive. They are extremely happy and settled
in well. Communication is good between the team and the residents. I couldn't have wished for a nicer place for them to be in and call it their forever home. My only concern is that the quality of the food has dropped but I know it's getting a bit better.

Reply from John Holliday, Home Manager at Escan Manor

Thank you so much for taking the time to share such wonderful words about our home and the care we are providing for your parents - it's an absolute privilege to have them both living here with us at Escan Manor. Rest assured, as our hospitality team expands our menu is changing, offering a wider selection of seasonal and home-cooked favourite dishes as requested by our residents. We hope that you will be able to join us for lunch sometime soon and taste for yourself. I'll make sure that this feedback is shared with the wider team, who will be both delighted and rewarded to read your comments.


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Review from M C (Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are very good, comfortable, and very pleasant surroundings. Food could be improved.

Reply from John Holliday, Home Manager at Escan Manor

Thank you for this feedback following your recent respite stay with us. I'm glad to hear that overall your stay was very enjoyable and we will of course pass your comments on to our hospitality team. As we are always striving to improve, our new seasonal menu will be introduced shortly and we would love to invite you back in to Escan Manor to enjoy lunch with everyone again very soon.


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Review from B W (Resident) assisted by family/friend published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You couldn't go anywhere better. The rooms are lovely and the food was really nice - like a 4-star hotel.

Reply from John Holliday, Home Manager at Escan Manor

Thank you so much for your review about life at Escan Manor - all of the team are absolutely delighted that you have chosen to make this your new home - it's a real pleasure having you here!


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Review from Angela R (Daughter-in-law of Resident) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is only one word to say about this wonderful place wow. It’s very apprehensive visiting a relative for the first time in a strange environment. However, from the first moment you walk in the whole atmosphere is so beautiful and welcoming. It’s not institutionalised in any way. It’s more like a
five-star hotel. The staff are all dressed as professional carers and treat the residents with total respect. I visited at lunchtime to see my two family members. I was offered lunch and taken to the small dining room which looked so welcoming, even a bottle of wine being opened for residents. It was so reassuring to see my family members so relaxed in a stunning place such as Escan Manor.

Reply from John Holliday, Registered Manager at Escan Manor

Thank you for your wonderful review - we absolutely love welcoming visitors to our home, so I'm delighted to hear that your first visit was such a positive experience. All of our team are so very proud to be working here, caring for everyone living with us and it's a real pleasure to hear that this was your impression also. Thank you, and we look forward to seeing you again soon.


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Review from Helen W (Daughter of Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have lived at Escan Manor for several months now, and myself and my family are delighted by the excellent level of care they receive. They are extremely happy and settled on account of the staff who are outstanding and treat my parents with patience, understanding and respect, they go above
and beyond what is required and nothing is too much trouble. A huge thank you to the Manager and his wonderful Team.

Reply from John Holliday, Registered Manager at Escan Manor

Thank you for taking the time to write this wonderful review, it is really rewarding to hear that the hard work and dedication of the whole team at Escan Manor, is so appreciated by you and your family. It is our absolute privilege and delight to be able to care and support your parents, who are such an important part of our care home family and I will ensure that this feedback is shared with every single staff member.


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Review from Deborah H (Daughter-in-law of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A superb modern home. We particularly liked the decor and various smaller social rooms to enjoy with friends and family, the afternoon tea room, reading room, games room and so on. Well-presented and tasty meals with appropriate portion sizes. Lovely, friendly staff genuinely enjoying their job. Definitely
recommend this home.

Reply from John Holliday, Registered Manager at Escan Manor

Dear Deborah. Thank you so much for taking the time to complete this review, your kind words will be a real boost to all of the team here at Escan Manor and really motivate everyone to continue providing the highest levels of personalised care and support. It was a real pleasure having your mother-in-law to stay with us and we hope that she'll pop back in to say hello, and join us for afternoon tea sometime soon.


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Current Review Score: 8.4 (8.422)

Overview of Review Score

The Review Score of 8.4 (8.422) out of 10 for Escan Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.236 for Escan Manor is calculated as follows: ( (68 Excellents x 5) + (27 Goods x 4) + (27 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 127 Ratings = 4.236

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.186 Points relating to the number of positive Reviews for Escan Manor is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 7 Positive Reviews ÷ 14.4 = 0.486

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 24 Feb 2025

Nursing, residential and dementia care.


Awards / Recognitions (0)

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Meet the Team (6)

Helen

Helen Chevallier

Job Title: Customer Relations Manager

Joined: 2023

Hello, I’m Helen and my role is to provide guidance, information and support for anyone who is looking at care home living for either themselves, a family member or a friend.


Beginning to look at moving into care can often be a daunting and emotional process, but please be assured that I am here to help you every step of the way, offering advice and answering any questions or concerns that you may have.


I look forward to welcoming you soon to Escan Manor to take a tour around our beautiful new home, which will allow you to get a real feel for the care and support that we offer to make life easier. You'll also be able to sample our hospitality, with tea and homemade cakes in our central café bar which has a fantastic view across towards the River Exe from our large balcony


Dawn

Dawn Leaman

Job Title: Deputy Manager

Joined: 2023

I’ve worked in the health and social care sector for over 20 years in a variety of roles; Auxiliary Nurse, Registered Nurse, Community Nurse, Team Leader for an education vaccination programme and most recently Clinical Manager in a large nursing home.


I’m absolutely passionate about ensuring that we provide the highest quality person-centred care for everyone living with us and absolutely love that my job allows me to really get to know each and every one of our residents, their families and friends. All of our staff members are focused on putting our residents at the centre of everything that we do, providing support and companionship for everyone.


Kim

Kim Metters

Job Title: Administrator

Joined: 2023

Originally from Exeter, I've been working in the care sector for the past few years and have a wealth of experience as an administrator.


My role is to support John our Home Manger in ensuring the smooth running of the home on the business administration side, as well as providing a warm welcome to everyone who visits Escan Manor.


It's a real privilege getting to know everyone living with us, their family members and friends and to ensure that everyone has the best possible experience when arriving at our beautiful new home. I'm always available to answer any queries that you might have about any administrative issues and look forward to meeting you soon.


Debbie

Debbie Cawte

Job Title: Registered Nurse

Joined: 2024

I qualified as an RGN 13 years ago and have spent much of this working in the care sector.


I absolutely love my role and the close personal connections that it allows me to build with all of our residents, whilst ensuring that all of the Escan Manor team provides high-quality care and companionship.


Kane

Kane Downey

Job Title: Senior Care Assistant

Joined: 2024

I've worked as a Health Care Assistant for the past 8 years and take great pride in my job to ensure that everyone living with us feels happy and safe.


Being with our residents is such a joy and an honour, as I learn all about their lives and the stories they have to share with us all, which are incredible.


Renesto

Renesto Nucum

Job Title: Chef

Joined: 2023

I’ve spent the past 14 years working in the care sector, starting off as a kitchen assistant where I was given the opportunity to study for my professional catering qualifications and gradually worked my way up to the position of Head Chef. I’m looking forward to welcoming all of our new residents and finding out their favourite foods and their individual dietary needs so that we can ensure that every meal is an enjoyable experience.


I moved to Exeter a few years ago - mostly for the fishing as I’m a keen mackerel fisher during the season and outside of work enjoy spending time with my wife, travelling and visiting new places.


Frequently Asked Questions about Escan Manor

What types of Care is Escan Manor registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Escan Manor provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Escan Manor have?

There are 72 Single Rooms.

What are the Facilities & Services at Escan Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Escan Manor to the centre of Exeter?

0.5 mile(s) as the crow flies, distance by road may be significantly further.