Fairlight

Bromley Lane, Chislehurst BR7 6LL
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8.5 20 Reviews
  • Fairlight, Chislehurst
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Care Provided by Fairlight

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tanya Young (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Fairlight

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,600 – £2,500
    • Self-Funded Residential Dementia Care £1,600 – £2,500
    • RESPITE Self-Funded Residential Care £1,600 – £2,500
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £2,500
  • (these prices are only a guideline, please contact Fairlight to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting hour restrictions


  • Parking

  • Free Parking on site


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Fairlight Reviews (20)

8.5

Fairlight has a Review Score of 8.5 (8.544) out of 10, based on 4 reviews in the last 2 years. Over all time Fairlight has 20 reviews.

Overall Experience

  • 12
  • 5
  • 1
  • 1
  • 1

Date Published

20
0
1
4
16

Review from A P (Granddaughter of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been here many years and receives the best of care. The grounds are beautiful to walk around and always well-kept. Staff are always friendly and attentive. There are lots of activities and outings to keep residents busy if they wish to participate.

Reply from Anita Rodriguez, Admin at Fairlight

Thank you for taking the time to write such a lovely review. We are very pleased your grandfather and your family are happy with his care. We are very fortunate to have such a great staff. I will pass on your lovely comments to the staff.


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Review from A R (Son of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has received good care from the staff at Fairlight. We have been kept up to date at all times by friendly staff. When there have been issues, they have been addressed and dealt with quickly. In general, we have been pleased with the care Mum has received at Fairlight. Our only real concern was the
poor standard of food.

Reply from Anita Rodriguez, Admin at Fairlight

Thank you for your complementary review on the care your mother received while living at Fairlight. Sorry to hear that you were disappointed with the standard of food she received, any issues that were brought to us were resolved quickly and alternatives offered. We will obviously address this with the management of the kitchen again, to ensure this is not a reoccurring situation. We value all feedback and will act on anything we feel needs improving, quickly and efficiently.


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Review from Robert S (Son of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent five very happy years in the home of Fairlight. All the staff were always happy to help and assist, even through the difficult times whit Covid. Mother loved Victorian buildings and believed she was at home with her dementia. Many thanks to all.

Reply from Anita Rodriguez, Admin at Fairlight

Thank you for taking the time to write a lovely review. We are very pleased your mother enjoyed her stay at Fairlight Residential Home. I will pass on your lovely comments to the staff.


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Review from B W (Respite Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The month-long stay in Fairlight was the best experience over many years of disability. I enjoyed the garden too it was really beautiful. On my last day there I was fortunate enough to visit the garden and enjoy its unique design and plants. The staff were exceptionally friendly and helpful. Thank you
to them all.

Reply from Anita Rodriguez, Admin at Fairlight

Thank you for taking the time to write such a lovely review. We are so pleased you enjoyed your stay with us at Fairlight Residential Home and we will welcome you back at any time. I will of course pass on your lovely comments to the Manager and staff.


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Review from S G (Friend of Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have recently been visiting my friend who is receiving respite care at Fairlight. She appears to have settled in well and has remarked on several occasions how kind and caring the staff are. The setting is beautiful and I have found the atmosphere calm and very welcoming and the staff very friendly
and helpful.

Reply from Anita Rodriguez, Admin at Fairlight

Thank you for writing a lovely review. I will pass on your lovely comments to the staff.


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Review from S P (Daughter of Resident) published on 26 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is in a beautiful setting with a lot of space for residents to do activities or spend time with visiting relatives and friends. My father moved into Fairlight following a serious illness which left him very frail and thin. He benefited from the great care and support provided by the Manager
and her team of care and support staff. Over the years he has lived in Fairlight he has enjoyed many of the activities, outings (numerous) and walks in the extensive grounds. Now age 92, he has frail moments and I appreciate the good care he is provided. The staff are trained well and keep me up to date with any changes or concerns regarding his care. He is very happy, has always been able to make his own choices, and is comfortable and well supported.

Reply from Anita Rodriguez, Admin at Fairlight

Thank you for your review, and for taking the time to bring your experience to our attention. Your father is a popular long-term resident who isn’t letting his age slow him down, and we aim to keep him this way for as long as possible. We provide your father with the best possible appropriate care and support that he needs, and long may this continue.


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Review from K B (Daughter-in-law of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take this opportunity to thank the staff at Fairlight for providing such a warm and caring environment for my father-in-law. I have been pleasantly surprised at how well he has settled in and this, I feel, has a great deal to do with the quality of the care and the thoughtful attention
he receives. Thank you all for helping him make such a smooth transition.

Reply from Anita Rodriguez, Admin at Fairlight

Thank you for your review of our home. We always aim to provide a warm and caring environment for our residents, trying to tend to their specific needs and allowing them to feel at home as quickly as possible so they may settle quickly. It’s always reaffirming to have this confirmed via relatives, so thank you. We strive to get the care and attention each resident needs finely tuned and we hope your father-in-law continues to flourish with us for a long time to come.


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Review from R M (Nephew of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I will start by saying don't do it. This place is awful, the 'cant do' attitude appears to stem from higher up and it's toxic. Within a week my relative said he wanted to go back to the hospital. I can't speak for all the staff as I only met a few and they seemed to be managers of some sort, there was
a guy who pushed my uncle's wheelchair who was really nice but seemed like a temp.
The routine of this place is you sit down there and be quiet, they are always too busy and have endless excuses why they cannot do things, simple things like wanting to go to the toilet and "you'll have to wait we are busy". I began calling at 9:30 on my Uncle's 92nd birthday to wish him the best and by 1 o'clock I was still getting excuses why I couldn't speak to him. The admin woman had a massive chip on her shoulder and tells me I'm being aggressive rather than dealing with the problem, creating a whole new one totally unrelated. I was annoyed not aggressive. Not enough words allowed to type more or I would.

Reply from Anita Rodriguez, Admin at Fairlight

We noted your review and spoke with our staff who all recalled your aggressive manner in person and on the phone. Uncle came for respite and improved during his stay, he began walking again, began using our downstairs lounge but he was frail and chose not to have visitors/calls daily. On his birthday you began calling at 9.30 despite we ask calls be after 10.30 to allow for morning routines. Uncle declined to come down from his room where he was enjoying cards and presents for your call. You refused to call our mobile/speaker and continued to call the home all morning. You had pushback from our admin team to protect our staff from your aggressive language, as no one has to tolerate this from you. Ours is a peaceful care home, with the normal routines and care required to take the best care of all our residents. All our staff are valued and respected, good at their jobs and should not have to tolerate this behaviour from you in the mercifully short time you engaged with us.


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Review from G A (Son of Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for looking after my father so well. You made him feel comfortable and cared for. He enjoyed the food and the company, and your staff were so helpful and friendly whenever I came to visit. We are very grateful for all your help.

Reply from Anita Rodriguez, Admin at Fairlight

Thank you for your kind words which we will pass on to the staff.


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Review from Helen E (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

as my sister and I drove up the drive, past the beautiful garden to be greeted by two smiling and welcoming staff. We knew this was the right place to care for our dad. The staff are wonderful - if we have any queries or worries they are dealt with straight away. The decor and surroundings are more
like a hotel and to quote dad "this is a first class place - I really can't fault it, and the food is good too.

Reply from Mandy Finn, Nursing Director at Fairlight

Thank you for your kind words, I will pass your comments on to the staff.


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Review from Jacqueline E (Niece of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is very, very happy in Fairlight. I think everyone makes over 100% to help and care for the people in there. I couldn't have picked a better place for him. I am extremely happy with the staff and they keep me informed of everything.

Reply from Mandy Finn, Nursing Director at Fairlight

Thank you for taking the time to send a review and your kind words which I will pass on to the staff. I am pleased to hear that you are happy with the care that the staff at Fairlight provide.


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Review from A M (Daughter of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During this difficult time, Fairlight has kept us informed of visiting process, ensuring safety for both mother and visitors. Communicates with relatives regarding care and ongoing care needs.

Reply from Anita Rodriguez, Admin at Fairlight

Thank you for taking the time to write a review. I will pass on your lovely comments to the staff.


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Review from C T (Daughter of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The standard of care by the staff is very good. However, other aspects are not. On the 1st July 2021 new caterers took over the cooking. Since then, the quality of the meals has deteriorated considerably. There is very little choice, the quality of the food is poor, little variety and they often run
out of things, eg yoghurts, the standard is very inconsistent, sometimes acceptable, but often not. At the fees the residents pay, they should be provided with good, healthy, hot meals of good quality - this is often not the case. The state of the carpets in my mother's room is not acceptable. She moved into the room during the lockdown, so I was unable to view it in advance. It was badly stained before my mother took on the room and needs a good clean. She is paying over the odds for a very small room, so we would expect the carpet to be cleaned or replace. The cleaning staff work hard to keep the rest of the room clean. Please note, I have delayed returning this form in case the catering improved. Sadly it hasn't despite my mother and other residents complaining.

Reply from Anita Rodriguez, Admin at Fairlight

Thank you for complimenting the standard of care by the care staff and the cleaning staff, who continue to work so hard. We would like to encourage the families to come forward to be able to discuss any issues further on a one to one basis, which gives us an opportunity to be able to review our services. The new caterer's suppliers are in the process of improvements. We appreciate your feedback.


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Review from C W (Daughter of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fairlight was highly recommended to us, so we viewed the home when the time came for mum to move into one. The home is just beautiful, well furnished and clean. Any staff I have met are extremely pleasant and helpful. Often when I call, Mum is busy with an activity. Mum is looking the best she has for
a long time. Currently mum is settling well with the help of the excellent carers. She likes everyone there. I feel extremely grateful for the care she is receiving.

Reply from Anita Rodriguez, Admin at Fairlight

Thank you for taking the time to write a lovely review. We are very pleased you are happy with the care your mother is receiving, and I will pass on your lovely comments to the staff.


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Review from B R (Daughter of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at this care home have been excellent with my mum. They are professional and caring and always friendly and welcoming. Mum enjoys all the daily activities and the food which she tells me is delicious.
The home is set in beautiful gardens that are well kept. Mum's room is clean and bright.
Mum is very well looked after so thank you all.

Reply from Anita Rodriguez, Admin at Fairlight

Thank you for taking the time to write a lovely review. We are very fortunate to have a great team at Fairlight Residential Home and I will pass on your lovely comments to the staff.


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Review from B S (Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Fairlight is full now and changed and without the extra help, the pressure has spread to all areas. The staff, day and night, are willing but there is a limit when it comes to consideration of their own health. The management and staff throughout do their best to keep things under control and as usual,
have our grateful thanks and the activities help to keep us busy. So hopefully there will be a complete turnaround and welcoming and happy new 'review' very soon.

Reply from Anita Rodriguez, Admin at Fairlight

Thank you for taking the time to write a review. I am really sorry to hear that you have not had the level of service that you were expecting to receive.
I have taken on board your comments and appreciate your feedback; this will help us improve our services.


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Review from Jean M (Friend of Resident) published on 15 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to the last difficult 18 months and not being able to enter the home we cannot comment on the conditions, but conversations with our friend and staff things seem to be well organised. The change of catering has caused some concern

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Review from L R (Daughter of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good home. Very welcoming. Food is good and staff, very pleasant.

Reply from Anita Rodriguez, Admin at Fairlight

Thank you for taking the time to write a review and sharing your lovely comments.


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Review from S H (Daughter of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been at Fairlight for 18 months, the previous home was shocking. Thankfully it closed. Fairlight was a jewel in the crown. Perfect, and we couldn't be happier, Mother is well fed, clean and most importantly cared for and respected. The team are all first class.

Reply from Anita Rodriguez, Admin at Fairlight

Thank you for taking the time to write an amazing review about Fairlight Residential Home. We are very fortunate to have such a great team and I will pass on your lovely comments to the staff.


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Review from P T (Daughter of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I have not seen the meals provided for some time I feel I cannot give my personal opinion. My mother has been very well looked after and the staff are excellent. The home itself is in a lovely setting.

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Current Review Score: 8.5 (8.544)

Overview of Review Score

The Review Score of 8.5 (8.544) out of 10 for Fairlight is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.479 for Fairlight is calculated as follows: ( (30 Excellents x 5) + (12 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 48 Ratings = 4.479

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.065 Points relating to the number of positive Reviews for Fairlight is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8. 4 Positive Reviews ÷ 5.8 = 0.69

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Fairlight

What types of Care is Fairlight registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Fairlight provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Fairlight have?

There are 29 Single Rooms.

What are the Facilities & Services at Fairlight?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fairlight to the centre of Chislehurst?

0.2 mile(s) as the crow flies, distance by road may be significantly further.