Farnham Mill Nursing Home

Farnham Mill Lane, Farnham GU9 9FN
Submit a Review
9.9 175 Reviews
  • Farnham Mill Nursing Home, Farnham
Farnham Mill Nursing Home is committed to the highest standards of service and care, within a friendly and happy, family-run setting. It specialises in Nursing, Dementia, Parkinson's and End-of-life care. The Home is rated as Good Overall by CQC.

Its aim is to provide the highest level of care for residents, in a dignified and compassionate way. With the best facilities and equipment, in a comfortable home with highly trained, experienced staff. The home has 60 large bedroom suites, with floor to ceiling windows, creating a very light and bright atmosphere. Outside there is a wonderful Mill Pond, landscaped gardens and a wildlife meadow. There is also a quiet courtyard garden with raised planters, all accessed by level flat paths.

Compassionate, caring and professional staff try to improve the quality of life for those who have chosen to live in the home. The approach is not 'one routine fits all', but rather a more personal care plan, that makes allowances for the individual's needs and concerns. There is a full and diverse range of activities in place to help residents pursue their personal interests

The residents are the heart of the home, helping chose the menus and even interviewing staff. Everyone at Farnham Mill wants the residents to be happy, well cared for and enjoy living at Farnham Mill.

Show Farnham Mill Nursing Home on the Map

Care Provided by Farnham Mill Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alison Lee (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (55)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Farnham Mill Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, no time restrictions


  • Parking

  • On site parking


Farnham Mill Nursing Home Reviews (175)

Total of 175, showing 41-60
9.9

Farnham Mill Nursing Home has a Review Score of 9.9 (9.875) out of 10, based on 84 reviews in the last 2 years. Over all time Farnham Mill Nursing Home has 175 reviews.

Overall Experience

  • 168
  • 7
  • 0
  • 0
  • 0

Date Published

175
31
50
84
91

Review from Peter B (Son of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Farnham Mill had organised a weekend BBQ for residents and associated family members and friends. We attended the event are were welcomed by the staff and spent an afternoon being serenaded by a professional singer as well as enjoying drinks and BBQ food. A great social event was had by all.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for taking the time to leave a 5-star review for Farnham Mill, its fantastic you were able to enjoy the Summer BBQ with your loved ones.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T S (Nephew of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I always receive a very warm welcome on arrival from the team at reception, especially from one lady who is an absolute credit to the Home. The nurses and carers relate well to my aunt and always provide us with a brief update on how she has been for the previous day or two. Monthly reviews
are carried out with comprehensive details, and I am kept informed promptly of any incidents, either by phone or email. We are also offered refreshments when we visit, and the activities team, they particularly takes the trouble to talk to us too. Overall we are delighted with the care given to my aunt. Thank you and keep up the great work.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for taking the time to leave Farnham Mill such a lovely review, the staff will be so pleased to read this. It's fantastic to know you have such a positive experience when visiting your Aunt and that you are happy with all that the home provides.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D R (Daughter of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Farnham Mill has been just what our mum needed. The building and its grounds are a pleasure to visit, the staff go above and beyond with their care for the residents and their visitors. The nursing home is very clean both inside and outside in the lovely gardens. Activities are always taking place every
day and it is very special for us to see the photos and videos that are posted online and emailed to the family. Events at Farnham Mill are always amazing from the food to the friendly welcome that you receive from each member of staff. Entertainment is very good for the residents to enjoy and sing along to some old favourites. Trips out are arranged for some residents which is lovely. Regular weekly updates from the Doctors visit are welcome too also the monthly meeting with a staff member is always very informative.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for taking the time to leave a detailed 5-star review for Farnham Mill, the staff will be so glad to read this. It's wonderful to know how happy you are with the support and care your mother receives but also all that the home has to offer, from the activities to the food and the special events we hold for families to enjoy with their loved ones.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra D (Friend of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at Farnham Mill for some time now. I am so impressed with the way her needs are understood and met at the home. She is always treated with respect and her choices are honoured and implemented. She loves to feel that she is contributing to the community she is part of and the staff
understand that this is important to her and encourage her to participate in the many activities that are offered, flower arranging, arts and crafts, gardening club, cookery club. She enjoys the visits from the children and the varied entertainment that is scheduled each week. She also appreciates that she can retire to her room for rest and time alone whenever she wants. I am grateful for the way that the care she needs is presented as friendship and kindness and offered by all staff whatever their actual role at Farnham Mill. It feels as though she has been adopted into a huge loving family.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

The team at Farnham Mill will be so pleased to receive your review. It is lovely to receive your thoughts about your friend's care and support. Thank you for taking the time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen M (Daughter of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with every aspect of dad’s care. The staff make this an amazing placement for dad he’s really enjoying all the entertainment and activities, especially his visits to the pub. His appetite which was initially very poor has been enhanced by staff encouraging and prompting him to eat. As a large
family dad has frequent visitors and we have all been welcomed by staff. The many family days held throughout the year are always attended by many of us, including grandchildren and great-grandchildren alike we all have a great time so thank you for organising such well-catered events especially to include the children mean the world to dad.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for taking the time to leave such a lovely 5 star review. It's fantastic to read such positive feedback on the home and how much your father is benefitting from living with us at Farnham Mill.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony D (Son-in-law of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of my mother-in-law is exceptional. The whole family are welcomed and treated with respect. The staff have an excellent rapport with residents. The transition to full-time care was made less painful for my wife during what is naturally a difficult time.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for taking the time to leave a lovely review for Farnham Mill, the staff will be so pleased to read this. It's wonderful to know you think the care your mother-in-law receives is exceptional and that you are your family always feel welcome.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C G (Grandson of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is well-kept and has a warm and friendly atmosphere. There are always different activities for the residents and the staff know each resident on a personal basis. The home gives off a professional and friendly vibe.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for taking the time to leave Farnham Mill a 5-star review, the staff will be so pleased to see this. We are glad you have had such a positive experience when visiting the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Daughter of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved from another home (same chain) to Farnham Mill last September due to her changing needs. I really like the light, open, bright and airy feel of the home. Each time I visit all of the staff on every level are very welcoming towards me and are so kind and caring towards Mum and all residents.
The home is kept spotless and has beautiful gardens which are very well-tended, for residents to enjoy. There are plenty of activities planned each week also visits from singers, dancers, therapy dogs, pigmy goats and recently chickens and ducks to name a few. I am always notified immediately if there are any changes in Mum's care or condition this gives me much reassurance that Mum is in the best place possible.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you so much for taking the time to leave a 5 star review for Farnham Mill, the staff will be so pleased to read this. It's great to read such positive feedback on the home and the care as well as the activities that are provided for our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Grandson of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always extremely helpful and friendly when visiting. It must be easy to get distracted working in a nursing home, but you never feel a burden asking for extra support for the person you're visiting. Staff know residents' first names and are constantly visible and providing care. This is an
ease to my mind. I have a lot of respect for those providing the care, and they do so with patience and respect.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for taking the time to leave a 5-star review for Farnham Mill; our staff will be so pleased to read this. It's great to know you are happy with the care your grandmother receives.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V H (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Farnham Hill continues to achieve the highest standards. Their care for my mother is individually tailored, skilful, gentle and kind. A recent chest infection was quickly spotted and she was on prophylactic medication on the same day. As dementia progresses there is a risk of loss of dignity. I see
continuing attention to my mother's nutrition, comfort and appearance. I attribute this success largely to the continuity of staffing and respect between colleagues at all levels, from cleaners (without whom the best care in the world would struggle) to general managers.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for taking the time to leave such a lovely review, we are so pleased to know you have had such a positive experience at Farnham Mill and that you're happy with the care your mother has received.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul S (Son of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you for leaving a review for Farnham Mill, this is much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Wife of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and supportive staff towards residents and their visitors. We have been very impressed with the activities for residents and the general well-being and care they receive.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you so much for taking the time to leave a lovely review, the staff will be pleased to read this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie E (Daughter-in-law of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Farnham Mill for over 4 years. We cared for her ourselves for several years but know we don't have to worry about her because she's better cared for at Farnham Mill, with regular GP visits etc. She's always calm and content, reflecting the atmosphere created in
the home. The care staff are so patient, kind and attentive with her and she's always clean, in clean clothes. It's lovely how they pamper her when doing her hair and nails. The food's excellent and is prepared on the premises. The home is purpose-built, well-equipped, well-maintained and always smells clean and fresh.
There's a full, activity timetable that varies weekly, which she (and I) can join in with as much as she wants. She particularly enjoys the musical entertainment, animal visits and family activities like picnics and fireworks.
I can visit whenever I want and always get a warm welcome and friendly chat at reception, which really helps! Thanks so much to all the staff.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for taking the time to leave a lovely 5 star review, it's brilliant to see all of the wonderful things about Farnham Mill that you have highlighted, the staff will be so pleased to read this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally I (Wife of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was at Farnham Mill Nursing Home for over three years, during which time his mental capacity deteriorated seriously. From day one, he received first-class care, not only medically but with every attention given to his personal needs (including his quite large appetite!) Loving consideration
was given to him as an individual and his dignity was always respected.
I have the highest praise for all the staff, from senior to the most junior. As well as their care of my husband, they were unfailingly kind to me; they made me feel like one of the family.
At the time of my husband’s death, he was nursed with loving and understanding care and his sister and I were given unstinting care and kindness.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for taking the time to write a five-star review, our staff will be very pleased to read this. We are so glad you are happy with the care your husband received over the three-plus years he was with us at Farnham Mill.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline W (Friend of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reception- Warm welcome, helpful and efficient. I found the care staff cheerful and attentive to residents' needs and their visitors. The room my friend was occupying was clean, bright and welcoming. I will and already have recommended this nursing home to numerous people.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for taking the time to leave a review, its wonderful to have such lovely feedback and we do appreciate the recommendation to others.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah N (Daughter of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so pleased with the care that Dad has received at Farnham Mill. The staff have been so wonderful and Dad has enjoyed the care and activities so much. Particularly at the end of life, the care was excellent. We could not have felt more reassured. Dad was kept so comfortable. Thank you to
all the staff at Farnham Mill.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you so much for your kind review of the team at Farnham Mill. They will be really pleased to read it. We felt honoured to have been able to care for your Father during the time he lived with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda H (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived at Farnham Mill for 7 months having moved from Hill Brow (part of the same group of care homes), during which time he became increasingly frail. All the staff were fabulous; incredibly caring and supportive and always treated Dad with dignity and respect. While he was still able to,
he enjoyed some of the activities, particularly anything musical.
My sister and I were kept well informed of any issues and were very much a part of any decision-making regarding his welfare. We were always made to feel welcome and the staff really looked after us in Dad's last few days in particular.
I cannot recommend Farnham Mill highly enough!

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for leaving a lovely review for Farnham Mill; the staff will be very pleased to see this review. We are so pleased that you and your family are happy with the care your father received throughout his time at Farnham Mill and Hill Brow.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A A (Son of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The visit was a two-week respite stay for my mother over the Christmas holidays, shortly after being discharged from hospital. She had an initial reticence because of her love of her own home but quickly settled. She thought all of the staff were amazing, always attentive and pleasant. The food was
lovely and there is no doubt in my mind that she has grown stronger physically and mentally during her stay.
I wouldn’t hesitate to recommend it to anyone with similar needs.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for taking the time to give such a lovely review. It was a pleasure to have your mother stay with us, especially over such a special time of year.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Friend of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend was a resident for 7 months and I visited at least twice a week. The two girls on reception were always polite and welcoming perfect for greeting visitors. The care staff is very easy to chat to and always around if needed. The nursing staff is second to none. There is always something going
on for residents and we joined in many of the garden parties, afternoon teas and sing-a-longs.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you so much for your time to do a review for the team at Farnham Mill. We always do our best to welcome friends and family alike and we are very pleased you have enjoyed your visits with your friend in the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin B (Son of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always receive a warm welcome when I visit. The staff know who I am and give great updates on how Mum has been through the week. I also get regular updates between visits via email and phone calls. Any changes are discussed and explained. Thanks.

Reply from Claire Heslington, PA/Administrator at Farnham Mill Nursing Home

Thank you so much for leaving us a review, it is much appreciated. It is lovely to read that you always receive a warm welcome and we do pride ourselves in keeping families informed of everything happening in the home as well as updates on how their relatives are doing. Thanks again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Farnham Mill Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 84 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 84 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Farnham Mill Nursing Home is calculated as follows: ( (879 Excellents x 5) + (106 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 994 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Farnham Mill Nursing Home is based on 84 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 84 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (13)

Alison

Alison Lee

Job Title: Owner

Joined: 1988

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.


I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.


Laura

Laura Cooper

Job Title: General Manager

Joined: 2014

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.


Sahlee

Sahlee Villalobos

Job Title: Home Manager

Joined: 2011

Hello, my name is Sahlee, I have worked for Woodlands and Hill Brow since 2011 as a home manager and as a Kings Nurse Specialist. My real passion in life is nursing and caring for the elderly. I specialise in palliative care and tissue viability. It is so important to me that the residents we care for are comfortable and happy and that every day we can help to improve their quality of life.


Helen

Helen Paterson

Job Title: Deputy Home Manager

Joined: 2022

‘Working as the deputy manager in Farnham Mill NH has enabled me to utilise a wealth of transferable skills developed during my 42yrs nursing experience. I am a strong believer that here’s no real substitute for the intensely rewarding and fulfilling nature of looking after older people. I am very passionate about ensuring residents are provided with attentive and respectful care, at the same time ensuring that they retain their dignity and independence during the latter stages of life.


I love being able to take time to talk, listen and understand what matters to the resident, as It is important that residents can express choices and feel involved in the way their care is planned and delivered. My love of looking after older people enables me to utilise my skills to provide consistent, individualised care and support to residents in a care environment, knowing it makes a difference in the lives of the residents’.


Ben

Ben Smith

Job Title: Resident Liaison Manager

Joined: 2023

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.
I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.


James

James Blight

Job Title: Hospitality Manager

Joined: 2022

I have over 25 years of experience in Hospitality, mostly as a chef. Prior to joining Woodlands and Hill brow, I spent 5 years working in a luxury care home in Andover, overseeing the kitchens, housekeeping, activities and maintenance departments. I really enjoy seeing happy residents enjoying their food and having fulfilled lives.


My goal is that my contribution through experience, passion and determination gives everyone living at Farnham Mill the best possible quality of life.


Simon

Simon

Job Title: Head Chef

Preparing, cooking and presenting good, tasty, wholesome food has always been my passion. I have cooked since I was very young. What I enjoy most about working in Care and cooking for the older generation is the interaction with the residents and the creation of personalised foods they will enjoy the most. While always being aware of hydration, taste, nutrition and the resident's personal enjoyment of the food.


Maxine

Maxine

Job Title: Reception

I have been working at Farnham Mill as a front-of-house receptionist.


I worked for a well-known high street bank but changed my career which was inspired by my mum’s Alzheimer’s diagnosis and the impact it had and still has on my family’s lives. I am passionate about and love my role at Farnham Mill. To see families being able to spend time together is my real inspiration and to be able to spend time with our residents is a real privilege on a day-to-day basis.


Sarah

Sarah Jupp

Job Title: Activities Coordinator

Joined: 2018

I joined Farnham Mill in July 2018 and feel proud of my role as activities coordinator.


My passion is making our residents happy and I believe this is part and parcel of good care.


My job as activities coordinator allows me lots of opportunities to do this, through organising lots of different activities and trips that our residents enjoy. These include arts and crafts, quiz's, trips out to the pub, shopping and to garden centres. Plus lots of musical performances.


Binita

Binita

Job Title: Senior Nurse

Joined: 2019

I am the Senior Nurse and Clinical Lead at Hill House. I joined Woodlands and Hill Brow Ltd in 2019, after working in a number of other nursing homes previously. I was drawn to Farnham Mill because I had heard about how the company offer outstanding care to their residents and takes care of its staff.


On a personal level, I have always been passionate about caring for the elderly, especially those with dementia. It is my belief our residents should receive excellent nursing care and I am proud to be part of the outstanding team at Farnham Mill.


Alma

Alma

Job Title: Senior Nurse

Joined: 2018

I have worked with the Woodlands and Hill Brow group for more than 5 years, working my way up to Senior Nurse. I work with a great team of management, carers and domestic staff. I am particularly passionate about caring for residents with dementia. I enjoy working together to ensure our lovely residents are happy and cared for in every way possible.


Irene

Irene

Job Title: Senior Carer

Joined: 2018

I have worked for Woodlands and Hill Brow since 2018, first at Hill House as a carer and when Farnham Mill was built, I transferred over. I love working in such a beautiful purpose built, nursing home. The home allows us to provide the best possible care for our lovely residents. I also enjoy working with such a dedicated team of carers, nurses and management who all put the residents happiness and care first.


Doug

Doug

Job Title: Facilities Manager

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.