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Review from Paul H (Son of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience

Farnham Mill Nursing Home is a modern, bright and friendly place. The care and attention my mum received was always very good, from all the teams. From the friendly reception staff to the fun activities team and the caring nurses, it’s a great combination. The building is unlike many care/nursing homes

with a very modern and clean feel along with a welcoming garden and pond. The catering team do a great job with a varied menu and frequent barbecues too.
I would happily recommend Farnham Mill.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

All the team at Farnham Mill feel it has been an honour to care for your mum and miss her. Thank you for taking the time to do a review all the team will be really touched to read it.

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Review from L B (Daughter of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience

Couldn’t ask for better care for my dad. Such a relief knowing he is happy and comfortable. He is always clean and well-presented with hygiene and clothes. His room is always clean and tidy with all of his comforts around him. The home is always well-maintained and clean. The staff are always happy

and welcoming.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you for doing this lovely review for the team at Farnham Mill. Your father is much loved within the home and everyone is drawn to wanting to spend time with him.

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Review from Martin M (Son of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience

Both my parents are in Farnham Mill and are very happy being there.
The staff are extremely happy, helpful nothing is too much trouble for them.
I would strongly recommend Farnham Mill to anyone looking for their loved ones to be cared for to a high level.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

All of the team will be so happy to see your lovely review. Everyone enjoys having your parents in the home. Thank you.

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Review from Fiona M (Daughter of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience

My father has been living at Farnham Mill Nursing Home for just over two years. He is 98 years old and although not in poor health as such, he is now too frail to look after himself, although he manages his personal care himself. Now that he lives at Farnham Mill he is safe, warm, well-fed and cared

for. The staff have a delightful way of caring for residents; they are respectful but affectionate at the same time. They converse with my father warmly and patiently and with humour and gentleness.
Farnham Mill Nursing Home is well-staffed and never uses agency nurses. This means that residents are always looked after by people who know them and their needs and who they know. I believe this is very important as the continuity instils trust and a feeling of security in the residents.
My brother and I are very impressed with the care my father receives and the support that we receive. I have no hesitation in recommending Farnham Mill when it is time to make the decision that your loved one needs professional care.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

We are so pleased your father is happy at Farnham Mill. The team will be really happy to read your heartfelt words. Thank you for taking the time.

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Review from Lynda G (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience

Very informative first visit for my brother and I when choosing a nursing home for our mum. Every member of staff and the volunteers we meet are so caring, friendly and approachable. The home is exceptionally clean and the grounds are maintained well. I'm updated on Mum's care. It's great to receive

updates and pictures of the residents enjoying activities. Because of Mum's lack of ability to communicate, it is heartwarming to see her reach out to hold the hand or hug and smile at all the staff she sees. It is a relief to our family to know that our mum is well cared for.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you for taking the time to do a review for Farnham Mill. All of the team love to care for your mother and they will really appreciate reading your kind words.

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Review from E W (Daughter of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience

Farnham Mill Nursing home provides excellent holistic care for my mother with dementia. The building is purpose-built and provides a safe environment. The care is exceptional and they know the residents so well that they often anticipate their needs. It is a very loving and caring environment. The residents

are able to live the lives they want; I believe how they want, without any repercussions which is permanent with dementia patients this allows them to be calm and relaxed and feel safe.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

The team will be really pleased to read your kind thoughts and words about their hard work and the care they offer. Thank you for taking the time to do a review.

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Review from Robert T (Nephew of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience

My 95-year-old aunt has been a resident of Farnham Mill nursing home for over two years. As her nest of kin and her power of attorney, as well as her nephew, I want to say how well she has been looked after at Farnham Mill. All the staff have been consistently professional, caring and supportive, and

I know that my aunt could not be in better hands. She has several co-morbidities as well as dementia, which can make her behaviour somewhat unpredictable - but through it all, the Farnham Mill staff have provided me complete confidence that she is in the best possible hands. My aunt now wants to spend most of her time in bed in her room, so while she does not make the most of the Farnham Mill facilities and entertainment, she does really enjoy the visiting hairdresser. At some point, my aunt will reach the end of her life, and I have regular meetings with the management of Farnham Mill to ensure that part of the process is understood and will be managed according to my wishes for my aunt.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for taking the time to do this thoughtful, kind review for the team at Farnham Mill. We feel honoured to be able to care for your aunt.

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Review from H S (Daughter of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience

We could not be happier with the care that Mum is receiving. The staff are amazing: caring, helpful and endlessly positive! Mum is so well cared for. Staff have really got to know her. The home is such a happy place!

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you so much for taking the time to do a review for the team at Farnham Mill. They will be so pleased to read your kind words about their care for your mother.

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Review from Terence K (Resident) published on 27 December 2022
Submitted via Postal Card • Report

Overall Experience

It is a family-run home - who own more than one home.
Carers are friendly and attentive at all times.
Food is very good and varied. Personal tastes are catered for.
Rooms are spacious and light.

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Review from Gina P (Goddaughter of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience

We were delighted to have found Farnham Mill Nursing Home and are so pleased with the care that my Godmother has received. The staff are always a pleasure to deal with and nothing is ever too much trouble - thank you all so much.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you so much for taking the time to do a lovely review for Farnham Mill. I know everyone loved to care for your godmother. They will be touched to read your kind review.

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Review from J K (Daughter of Resident) published on 30 September 2022
Submitted via Website • Report

Overall Experience

My mother has been a resident of Farnham Mill for about 6 months following the death of my father last year. The care she receives is excellent. The staff are always cheerful and go out of their way to treat her as an individual and to make her as happy and comfortable as they can, and any requests

are dealt with with care and efficiency. The calibre of staff is high across all departments from the nursing and care staff, to reception, activities, catering, cleaning, laundry and maintenance. Management are adaptable and helpful. The building is light and well designed and kept very clean. The gardens and pond are well maintained and the ducks and wildlife are a talking point. Communication between the staff and my myself is excellent and the staff listen to my mother, and I know she appreciates visits from management to keep her 'in the loop' too. I am a regular visitor and I'm always made very welcome.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for taking the time to write a review for Farnham Mill, all of the staff will be so pleased to see how happy your mother is living at Farnham Mill.

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Review from Anthony P (Husband of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience

My wife entered The Mill on Christmas Eve 2021.
On entry, the atmosphere is quiet and calm and one of the best features is that I have been able to visit every day.
The Mill lives up to its description during our initial introductory inspection and as a family, we are very happy with what it provides.
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is clean, comfortable and well run. Members of the owning family are frequently in evidence. Staff are competent and cheerful and management is amenable and adaptable.
The building is light and modern and residents receive individual attention.
On a mundane note, there is good, free visitor parking!

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you for your thoughtful review of Farnham Mill. We are honoured to care for your wife and are pleased you are happy too.

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Review from Matthew J (Son of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience

My father has suffered a steady decline over the past three years with his vascular dementia and he regressed quite quickly 12 months ago, moving from his independent retirement home when he needed full-time nursing care. From March of this year after several false starts, I finally found Farnham Mill.

It was such a relief for me, and I cannot speak highly enough of the surroundings and the team. I knew from seeing Dad's decline that he needed very specific and attentive, joined-up care. The team are constantly in touch with me ensuring that I know every element of his health, medication, general care, and state of mind. He has a large bright room which we have been able to personalise, and he is able to spend plenty of assisted time in the general open plan areas and gardens. Needing help with every aspect of his day from washing to dressing and eating, the team are all exceptionally caring and patient. It is also very easy to visit Dad as I am his principal carer.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you for taking the time to do a review for Farnham Mill, everyone will be so pleased to see your kind words. It is an honour to care for your Father and to have him with us at Farnham Mill.

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Review from Hugh G (Son of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience

Farnham Mill Nursing Home is a very friendly and very caring home and the care and attention given to my mother has been first class. There is great continuity of care as a result of the home only staffing with permanently employed staff and do not use agency staff. This is not only a great benefit

to my mother but also to my father who is a regular visitor and other members of our family who visit and know us by name. A high level of professional care and help is given by all members of staff including senior nurses, care assistants, receptionists and kitchen staff. We are very happy that my mother is in a very caring home and environment.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Your kind words will be such a boost to the brilliant team at Farnham Mill. Thank you very much. We are so please your mother is happy and all the family feel welcome, as that is what we are always striving for.

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Review from Roger M (Respite Resident) published on 12 June 2022
Submitted via Website • Report

Overall Experience

Very friendly and caring staff. Excellent facilities. I have had a couple of exacerbations which were dealt with promptly and correctly. It is a very safe environment, and residents are treated with respect. My family are kept informed of my well-being.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you so much for your review of Farnham Mill. We are delighted you are happy at Farnham Mill and that you are pleased with the care of the staff. We are very happy you have chosen to live at Farnham Mill.

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Review from Juan S (Son-in-law of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience

My wife, Father in law and I could not be more pleased with the care my mother in law is receiving. Everyone is incredibly caring and friendly and professional. They have really made it her home. They are very creative and thoughtful and inject as much fun and interest into her days as possible. The

communication with us is also excellent. We feel like she could not be in a better place and recommend her new home wholeheartedly.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you so much for your kind review, all of the staff will be so pleased to see it. We are honoured to care for your mother in law at Farnham Mill.

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Review from Anne P (Daughter of Resident) published on 19 May 2022
Submitted via Website • Report

Overall Experience

After seeing Farnham Mill Nursing Home in action for over two years, caring for my father, I have only praise for the whole team.
The excellent service starts at reception. This is the anchor of the home, having ensured all Covid-19 testing requirements are implemented for the protection of the home

including relatives, care partners and care volunteers. Reception effectively answer and action any queries.
Every department works smoothly together from the medical side to housekeeping.
Activities have ensured my father is included in group activities or one to one sessions including conversing in French - French is my father's much loved second language.
The dining requirements are carefully monitored ensuring my father enjoys his food and is well nourished.
The continuity of staff, the unending caring and patience of the Farnham Mill team is exemplary.
The Care Home owners are attentive wanting themselves and their teams to achieve their best for the residents and their relatives.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

All the team will be so pleased to read your lovely review. Thank you so much for taking the time. We are very happy your father has chosen to live at Farnham Mill and that you have been able to see the dedication and care given by the wonderful teams in the home.

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Review from Diane J (Niece of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience

My aunt received exemplary care throughout her stay at Farnham Mill. The staff were pro-active, gentle and caring, and kept me well-informed about my aunt's well-being. Although my aunt's ability to communicate was limited, the staff did everything they could to get to know her, chat with her and involve

her in the many activities – there is always plenty going on here, as the photos in the weekly activities email show!

The management, financial, admin and (especially) the reception staff were also unfailingly courteous, helpful, efficient and kind. The nursing home is colourful, clean and airy. The bedrooms are beautifully appointed and the staff helped my aunt feel at home by putting up her pictures and arranging her ornaments. I would definitely recommend Farnham Mill to anyone looking for a caring yet stimulating environment for a loved one. If your idea of a care home is residents vegetating in a dingy room, then visit Farnham Mill to see how different proper care can be!

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for taking the time to do such a lovely considered review. All the staff will be touched to read it. We are so pleased your aunt was happy at Farnham Mill.

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Review from Jonathan J (Son of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience

We discovered Farnham Mill a couple of months ago when our mother was being lined up for discharge from the hospital. The physical environment including the rooms and communal areas looked attractive from the beginning, but most of all the nursing and activities staff, employed and volunteers alike,

have proved highly engaged, making a great effort to understand and adapt to the residents' likes and dislikes. Covid restrictions have made visiting somewhat laborious over the past few months but the 'gate guardians' are friendly and the payoff is that care partners' can have full confidence that residents' are kept safe and well looked after.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you for your kind review. All of the staff will be so pleased to read it.

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Review from Cathrine D (Daughter of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience

The care and kindness of all staff have made the move to Farnham Mill so much easier than I expected.
Everyone takes time to ensure Mum's needs are met. Although my mum can't participate very much in the varied activity programme, the coordinators do a fantastic job at ensuring she is present and

involved as much as possible. In addition to informal chats when I visit, I receive weekly emails and photos from the activity coordinators summarising what she's been doing. This is so reassuring. The nursing staff also keep me updated with any changes to care and any thoughts or suggestions I have are welcomed and taken into account. The care partner scheme is a great initiative that has enabled me to be involved in some aspects of care mum's care, which has been very important for us.
The environment is clean, bright and airy. There is always a lovely atmosphere, lots of smiles, activity and a sense of positivity and belonging. Thank you!

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you so much for taking the time to do such a kind, considered review. All of the staff feel honoured to be able to care for your mother and all of our residents and they will be very pleased to see this lovely review of their hard work, thank you again.

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Meet the Team (13)

Alison Lee

Job Title: Owner

Joined: 1988

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.

I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.

Laura Cooper

Job Title: General Manager

Joined: 2014

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.

Sahlee Villalobos

Job Title: Home Manager

Joined: 2011

Hello, my name is Sahlee, I have worked for Woodlands and Hill Brow since 2011 as a home manager and as a Kings Nurse Specialist. My real passion in life is nursing and caring for the elderly. I specialise in palliative care and tissue viability. It is so important to me that the residents we care for are comfortable and happy and that every day we can help to improve their quality of life.

Helen Paterson

Job Title: Deputy Home Manager

Joined: 2022

‘Working as the deputy manager in Farnham Mill NH has enabled me to utilise a wealth of transferable skills developed during my 42yrs nursing experience. I am a strong believer that here’s no real substitute for the intensely rewarding and fulfilling nature of looking after older people. I am very passionate about ensuring residents are provided with attentive and respectful care, at the same time ensuring that they retain their dignity and independence during the latter stages of life.

I love being able to take time to talk, listen and understand what matters to the resident, as It is important that residents can express choices and feel involved in the way their care is planned and delivered. My love of looking after older people enables me to utilise my skills to provide consistent, individualised care and support to residents in a care environment, knowing it makes a difference in the lives of the residents’.

Ben Smith

Job Title: Resident Liaison Manager

Joined: 2023

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.
I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.

James Blight

Job Title: Hospitality Manager

Joined: 2022

I have over 25 years of experience in Hospitality, mostly as a chef. Prior to joining Woodlands and Hill brow, I spent 5 years working in a luxury care home in Andover, overseeing the kitchens, housekeeping, activities and maintenance departments. I really enjoy seeing happy residents enjoying their food and having fulfilled lives.

My goal is that my contribution through experience, passion and determination gives everyone living at Farnham Mill the best possible quality of life.

Simon

Job Title: Head Chef

Preparing, cooking and presenting good, tasty, wholesome food has always been my passion. I have cooked since I was very young. What I enjoy most about working in Care and cooking for the older generation is the interaction with the residents and the creation of personalised foods they will enjoy the most. While always being aware of hydration, taste, nutrition and the resident's personal enjoyment of the food.

Maxine

Job Title: Reception

I have been working at Farnham Mill as a front-of-house receptionist.

I worked for a well-known high street bank but changed my career which was inspired by my mum’s Alzheimer’s diagnosis and the impact it had and still has on my family’s lives. I am passionate about and love my role at Farnham Mill. To see families being able to spend time together is my real inspiration and to be able to spend time with our residents is a real privilege on a day-to-day basis.

Sarah Jupp

Job Title: Activities Coordinator

Joined: 2018

I joined Farnham Mill in July 2018 and feel proud of my role as activities coordinator.

My passion is making our residents happy and I believe this is part and parcel of good care.

My job as activities coordinator allows me lots of opportunities to do this, through organising lots of different activities and trips that our residents enjoy. These include arts and crafts, quiz's, trips out to the pub, shopping and to garden centres. Plus lots of musical performances.

Binita

Job Title: Senior Nurse

Joined: 2019

I am the Senior Nurse and Clinical Lead at Hill House. I joined Woodlands and Hill Brow Ltd in 2019, after working in a number of other nursing homes previously. I was drawn to Farnham Mill because I had heard about how the company offer outstanding care to their residents and takes care of its staff.

On a personal level, I have always been passionate about caring for the elderly, especially those with dementia. It is my belief our residents should receive excellent nursing care and I am proud to be part of the outstanding team at Farnham Mill.

Alma

Job Title: Senior Nurse

Joined: 2018

I have worked with the Woodlands and Hill Brow group for more than 5 years, working my way up to Senior Nurse. I work with a great team of management, carers and domestic staff. I am particularly passionate about caring for residents with dementia. I enjoy working together to ensure our lovely residents are happy and cared for in every way possible.

Irene

Job Title: Senior Carer

Joined: 2018

I have worked for Woodlands and Hill Brow since 2018, first at Hill House as a carer and when Farnham Mill was built, I transferred over. I love working in such a beautiful purpose built, nursing home. The home allows us to provide the best possible care for our lovely residents. I also enjoy working with such a dedicated team of carers, nurses and management who all put the residents happiness and care first.

Doug

Job Title: Facilities Manager

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.

Farnham Mill Nursing Home

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Farnham Mill Nursing Home Reviews (175)

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